[NOTE: This post has been revised due to them trying to take it down. To the owner: If you try to take down the post again, I will put it back up. You can't ban future disgruntled customers from writing honest negative Yelp reviews and then lying about what they said. Future customers, be warned the owner will try and get your Yelp review taken down. So, this post had to be rewritten. See owner's comment on 4/18 date - this was rewritten and freshly posted on 4/21. Therefore, the owners response does not match this review because it has been totally rewritten and is 100% within Yelp Guidelines. FYI: I NEVER once mentioned the ultrasound technician by name because I never knew her name. Therefore, I NEVER shared private/personal info.] Terrible service at First Look. Original owners that owned this place over 6 years ago were much more professional and the ultrasound technician was better too. The new ultrasound technician was extremely patronizing and rude. In earlier visits when I wasn't far along, she discussed stuff that was VERY unprofessional and something she shouldn't be talking about to random clients. I felt very, VERY uncomfortable with what she was sharing with me and felt that she crossed professional boundaries. When I returned further along at 29 weeks, I expected to get better pictures. She kept saving and clicking pictures that were very distorted. When I shared my concern that everything looks distorted, she said in a very patronizing way: "Look, the baby isn't going to take the cord, move it out of the way, and smile for the camera." At that point, I told her she was being incredibly rude. They charged $142 + tax for pictures that did not show the baby at all. The owner claims that they allow people to return if the pictures are not good. However, if the ultrasound technician is very rude, then why would any customer want to return? I ended up getting my money back. Mothers to be: I highly recommend not going here. If the ultrasound technician is having a "good day" and everything looks good - of course, she's going to be in a good mood. But, if she's having a bad day - then she's been known to be very patronizing, condescending, and extremely rude. This is especially true when the "baby isn't cooperating." I've gone to them several times in the past when I was not that far along to make sure everything was progressing because I had a scare at the beginning of my pregnancy and was worried. To The Owner: No matter what you say or how you try to respond, you've made excuses in the past. The way you solve this issue is to listen to the client and if they felt that the ultrasound technician - your employee was being rude - you should believe the customer and take their word for it. It is your responsibility to talk to employees when there is a complaint about their attitude and professionalism. You should train your employees not to share things that cross professional boundaries. You should train your ultrasound technicians to put the client first and not their own personal lives/stories above the client. It is also your responsibility to not make false promises of 5D being like the "real thing, like seeing the baby in real life" when the images that were taken were 100% distorted. read more

These stars are just for the Ultrasound tech. I really didn't want to go in again but since we paid my husband convinced me to go. The ultrasound tech was sweet and tried her bets to get good images however I still just got blurred ones and I am pretty sure its not updated equipment. But at this point I'm over it. The owner was there and said good morning to us but didn't even acknowledge us when we left because my my yelp review and the 10$ charge I said in my previous review. Apparently it was taxes or whatever she said. She is truly rude and unprofessional. I felt like I was being yelled at over the phone when I called to ask for a refund, its literally a waste of time. read more

We were quite disappointed with this place and how they run their business. I gave them an extra star since the technician spent a good time with us during the ultrasound and was really nice. But everything else was terrible and I wouldn't recommend this place. We bought the $85 package and on the website it says we get the CD and 4x6 black and white as well as color prints. We were with the whole family during the visit so didn't think much about what we got from them when we left since the family was waiting for us. It took awhile for us to receive the CD so in the back of my mind I was thinking if there was an issue. We finally got the CD and prints. I looked at the prints and thought they were quite small and really difficult to tell what I was looking at. When we got home, there was NOTHING on the CD. So we had to make a trip back out there again to let them know something was wrong with the CD. Sure enough, nothing was on the CD. They said it was a corrupt or defect CD. I didn't make a big deal since it happens. We waited awhile for them to make another CD which luckily they keep backups. I pulled out the prints that I took from another place (My First Foto 3D 4D Ultrasound) we went to for our first child in Westminster. It was soooo much better and bigger, even our parents mentioned that the place we went to before seemed to have been better. The prints we got from First Look was much smaller than 4x6 so I called them to let them know. The person I spoke to said the prints we got are the right size but told them their website says 4x6. He looked and saw it does state 4x6, and said he wasn't aware since they are under new management. So now I have to wait longer to get the prints corrected which he said he will mail over. I waited for over a week, and still no prints. I had to call again and let him know, and finally I received the prints mailed to me. When I looked again on the website, they removed the "4x6" statement. I asked what they can give me for all the inconvenience, and he had the nerve to say "discount for my next child when I come back!". Ummm...I don't think we'll have a 3rd child just so we can get a discount, and even if we did we wouldn't come back. Terrible management. It may have been better before, but in summary the quality of the prints are poor and would recommend My First Foto in Westminster. The only reason why we didn't go there again was because we didn't have time to drive all the way there, and that place does get busy so there is some waiting time even with a reservation. But considering it's once in a lifetime ultrasound to capture of your unborn child, it is totally worth it. read more

Love this place always so nice when they do my ultrasound took her seconds to get my lil stubborn girl to get a good pic but she accomplished it totally love them its my second time here probly will be back again before baby arives so exited! Thank you so much!! read more

First Look Sonogram - One of my babys good pics... - Diagnostic Imaging Near Me - Redondo Beach, California

I was referred by a close friend and The packages seem reasonable so I came in at 14 weeks get a sneak peek for The genders of my babies. They changed an extra $10 because I'm having twins but it was still a reasonable package for the basic 4D ultrasound only $104. This place is quiet and comfortable Private room with plenty of extra space for a little entourage, friends or family to sit comfortably and view the big screen ultrasound. The ultrasound technician was amazing. Friendly and polite and funny. I felt very comfortable with her. thanks again for the wonderful experience I will return towards the end of my pregnancy for another view of my babies. Hopefully I can see thier sweet faces next time, as they will be more mature and developed facial features. Can't wait. read more

My husband and I came here for a 4D sonogram when I was 31 weeks pregnant. We bought a groupon online for the 4D basic package so we saved a lot and it was totally worth it! First of all, the room itself was really nice! I was expecting a cold, bright, sterile-looking hospital-type room but it was more like a spacious, warm, cozy living room with couches, a comfy bed, and a big TV where you can see the baby. The technician was really nice and knowledgeable. I appreciated that she used warm ultrasound gel too. At first, our baby was covering her face with her arms but the technician was able to get her into a position for some good photos! The whole process felt really quick but we did get several decent printouts, a CD with 24 pictures on it, and some samples of baby products like formula, etc. Overall, we had a great experience and I would recommend this place to anyone who's looking to do a 3D or 4D ultrasound! read more

I was very disappointed with our experience here. I came in at 32 weeks for an ultrasound, but we couldn't see anything because the baby was breech. I knew she was breech before we signed up, so I wish I had been informed that if your baby is breech, these ultrasounds don't work. We could see her face in 2D, but not 4D for whatever reason. They gave me time to walk around but she didn't really change position so they had us reschedule to come in again. You can't reschedule for a weekend time slot, you can only come back during the week, so we both had to take off from work for the 2nd ultrasound at 35 weeks. Baby was still breech so we still couldn't see anything in 4D. Definitely not worth the $85 we paid for the 4D package. We were supposed to get a CD with a total of 20 4D pictures, 3-5 printed color 4D pictures, and 5-10 printed black/white 4D pictures. What we got was 13 black/white 2D images and 1 4D image on a CD as well as 7 printed black/white 2D images. And the images were pretty bad, I've gotten much better images at my OB's office. I'm not sure why we weren't given 4D images or able to see the ultrasound in 4D of other parts of the baby, even if we couldn't see her face. That is, after all, what we had paid for. I get that the position of the baby is not the fault of First Look, but I feel pretty ripped off by the experience. We should have still been able to see something in 4D or at least received a really quality 2D experience with all of the items we paid for. Just know before you go in, that if you don't have the luck of a cooperating baby, this will not be worth it for you. Also worth noting, you pick your package and pay for it all upfront, as well as sign a waiver, so if your baby isn't in the correct position, you won't know until it's too late. If you really want to see your baby in 4D, I would recommend buying the smallest 2D package and then upgrading if baby is in a good position. read more

First Look Sonogram - The 1 4D picture we received (of 20 paid for). What is it? I don't know either. - Diagnostic Imaging Near Me - Redondo Beach, California

This is the best place to go to.... They are so awesome and they are nice and very helpful I don't want to say the wrong name (Kristal) but this girl helps you with the ultrasound she's AMAZING!!!!!!!! She has patient with the baby and talks to the baby to make the baby move..... I honestly will come back later on for my 3D ultrasound... Thank you guys you made my husband my mom and myself experience something amazing and unforgivable. read more

First Look Sonogram - Diagnostic Imaging Near Me - Redondo Beach, California

Positive: This place is super quick and efficient, they for sure have it down to a science. Very friendly staff and organized. Negative: I'm actually really surprised no one has written a review regarding concerns about the environment of the blood draw. The phlebotomist was carrying his needles and equipment in a 99 cents store grocery bag. He opened the needle straight from a sealed bag (thank god) however while holding the needle was sifting through the 99 cents store bag for other supplies. It was super uncomfortable to watch and made me wonder if this is even ethical. The couch you sit on (although comfy) is made of cloth material and this is equally as concerning considering multiple people are having their blood drawn on a couch that could be soaking up peoples bodily fluids. Something just doesn't seem right about this piece of the experience. Outside of the health code concern, great, lovely staff! Super quick and easy process. read more

Update 5/17/19 I went back in for the free ultrasound to double check gender (I found out they offer one free one to every customer if not satisfied). This time since it wasn't a surprise I was able to look at the technician's actual screen and it was MUCH clearer. It's definitely a girl - woohoo! The print out is clearer than the last one, but still not as clear as the screen. I think they are using an older machine because I have still seen much clearer everywhere else I've gone- but it does the job and I got my answer! I appreciate the service and allowing me to come in to give me peace of mind, thank you! *update 5/15/19 I called in and they were very kind, she offered me to come in today to check again to put my mind at ease. I VERY much appreciate this and definitely feel valued as a customer. Will update again later, thank you First Look! *updated with photos of the gender sonogram The people who work here are very kind, no complaint about service. The ultrasound technician was super nice. I came here with my two other children in the past for gender reveal and was pleased. However this time we came in for a surprise gender reveal (so they sealed it in an envelope for us). When we did the reveal and I looked at the sonogram it was very very hard to tell from my eyes (and I have 3 other kids to reference!). I'm almost kind of scared and skeptical that they're wrong LOL (I really hope they're not!). I'm banking on the fact that maybe it was clearer on her screen, but it is a bummer how poor quality their pictures came out. I went to another ultrasound place in Torrance for my previous pregnancy and in the beginning of this pregnancy and the quality was WAY better and they were cheaper. Unfortunately they closed down randomly which is why I ended up back here at First Look Sonogram. Unfortunately I would now be hesitant to recommend this place or go again because the quality of the photo was really a bummer. I will update with a photo of my sonogram once I have access to it at home. read more

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People here are nice The only thing is that the machine is older and doesn't offer HD live clarity photos. They were nice enough to have me come back and try again for more face photos. Which was really appreciated. I ended up going to another place in addition to get some clearer HD photos. read more

My overall experience went great! Arrived at my scheduled appointed time. The ultrasound technician was super friendly and perky (I didn't catch her name but she was extremely detailed and informative during the process). The room where my wife and I got to see my daughter on the monitor was very cozy, clean and comfortable. Unfortunately my daughter was asleep during the ultrasound lol but thankfully the technician did her best to capture clear pictures of her. The packages available btw were affordable and fairly priced. We did the $85 4D Basic bundle which came out to $94 after taxes. The wifey and I walked out satisfied and happy with the service. This place is definitely on my list of referrals. read more

Love dad this location, although my baby girl was hiding her face they offered me a second try at it for free. The setting was super comfy , unfortunately due to covid only my husband could attend but man that place is equipped for a full family to be present. I hope my baby girl shows herself second time around! Alsooo they have the plush toys with babies heartbeat, not very expensive between 35/50 depending on size. read more

We had an amazing experience here. They were so nice on the phone and squeezed us in for an appointment within 24 hours. They're located in the Riviera area of Redondo and we were able to find parking fairly easily. When we got there they were extremely friendly and showed us the packages available to us. When we got into the room it was surprisingly nice and clean. They had a large flat screen mounted on the wall for everyone to watch and also had plenty of seating available. The ultrasound tech that helped us was very friendly and knowledgeable. She was super patient and took the time to find the best pictures of the baby she could. We're definitely coming back for the 4D ultrasound in a few months. read more

I don't regret coming here at all! I absolutely love this place! Did the gender reveal and came back for the 4D sonogram, it was beautiful! read more

First Look Sonogram - 27 weeks 4D LOVE IT! - Diagnostic Imaging Near Me - Redondo Beach, California

Krystal was amazing as well as her coworker. During the whole process, loved it all and emotional for myself. The place is very well clean and COVID safe!! Will recommend to others!! Thank you so much for the experience I will never forget. read more

First of all, when Yorgan owned this place it was outstanding and the reason it has 4.5 stars. The new owner inherited this reputation, but from what I've seen she is going to lose it quickly. FIrst of all, the man who works there (one of the owners?) upsells "5D" scans to my wife over the phone, but the tech told us in session that no such thing exists, only 4D HD. And speaking of the tech, she can be very patronizing. So first of all my wife, our 5 yo daughter and I learn that what we thought would be a 5D scan wasn't 5D. My wife was told that it would be like our son was right there next to us. Strike 1. My wife then became further concerned because the tech was unable to get a clear view of him because of his umbilical chord obstructing his face, yet she started snapping images. My wife merely asked a question if these would be the images used for our package and voiced her concern about that. The tech said we could come back again for free but added in a condescending tone as if to say, "What, are you dumb?" She told my wife in that tone that the baby can't move the chord out of the way and smile for the camera. An absolutely unnecessary thing to say and in the way she said it. Completely lacking a bedside manner. The session was rushed, too. She never tried to move my wife in different positions or find other alternatives so that we made the best use of our 15 minutes. Instead, she couldn't wait to get us out of there. So my wife told the tech her attitude was not OK. The tech responded that she wasn't being rude and "OMG!" storms out and starts complaining loudly to the owners about us, and in front of us no less. Extremely unprofessional. The owner doesn't address the issue of her tech and merely tells my wife she needs to calm down. She didn't tell her tech to calm down! We got a refund and moved on to another place where the tech is compassionate, flexible and works with you as a client, not a number. read more

The sign of a great business is one that can recognize when they can do better. I was so happy to receive a call from the owner, who looked at my photos and wanted to do a redo for me. I went back in at 33-weeks, and the same technician was so happy and pleasant to try and capture my baby one-more time before she gets too big and squishy to see. The 2nd time around, I got more interesting and clear photos. I was worried that I would be met with attitude as someone who came back because I didn't love my 1st set of photos, but they couldn't have been more accommodating and sweet to me. I appreciate a business that will go out of its way to support the customer and believe in the value of their product. read more

First Look has been such an amazing experience for my little family! From our first born to our current pregnancy, we did both the gender determination and 4D ultrasounds. Jasmine did a great job and has amazing customer service. She definitely made us feel extremely comfortable and provided great services for us. read more

Update from my original review: So, I went in to First Look Sonogram to pick up the CD with the pictures that they were able to get during my disappointing experience. As expected, the ultrasounds didn't show me anything (I received better images from my doctor) and they were NOT 4D which is what I originally paid for. So, there was $85 down the toilet. To make matters worse, when I picked up the CD I received a sarcastic remark from the staff "thanking" me for my wonderful Yelp review. Instead of trying to do right by a customer or apologize for a poor experience, snarky remarks are what you will get from this poorly run business. After reading the redo policy again, I do admit that the policy states there are no refunds, but the policy is ridiculous for people that end up in a situation like mine (which was out of my control). So my advice to people that choose to get a 4D ultrasound is that if they are not able to get a good look at your baby, DO NOT pay and don't sign the redo policy. Unfortunately I was asked to pay BEFORE my appointment, prior to finding out that they weren't going to get a picture of my baby's face. I also didn't think there would be an issue to come back after my baby flipped and get the 4D ultrasound that I paid for. AGAIN... huge disappointment in this company's business practices and customer service. read more

We came here on three occasions. Our first visit was to determine our gender for our baby. It was a pretty easy process. The staff was super accommodating and friendly. The room is spacious and your welcomed to invite your family or loved ones to join you. Our sisters joined us as we were doing a surprise reveal later on that same day with our immediate family members. We were happy with this process. They wrote it down and gave the paper to our siblings to be able to choose later on that day. Our second visit was for our 4D images. This didn't go as easy as planned. We were advised to eat sweets or cold water 30 mins prior to arriving for our appointment. This way the baby is moving and cooperating during the ultrasound. Our appointment was for 2:30pm, we didn't go in until an hour after. They were clearly backed up from the day as these things can happen. By the time we were helped the baby wasn't giving us much to work with. We ended up having to redo the following morning; which we unfortunately had something going on so we had to miss it in order to make room for our redo. For the third visit it went really well. Baby was cooperating and we were in and out within the hour. Really happy with the end results and will be letting our family and friends know about this business. read more

I love this place. We had been coming here since 4 weeks pregnant. We bought a package for a baby development. Everybody there are so nice and patient. Here are some picture when my baby was 31 weeks. read more

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The experience here was really nice, it was awesome to see a 4D image of an unborn baby, seeing some distinct features. Everything was done in a nice comfy room and the technician was very helpful but laid out some do's and don'ts rules before we started. However, the owner/manager before our session started was kind of rude because our pregnant lady was running a bit late, no more than 5 minutes and he in a not so nice manner told us that if she wasn't there in two minutes or so, the whole session was to be canceled... hmmmmm Maybe he needs to change his scheduling system? Parking was a problem and traffic as this venue was near the beach. He could have just been nicer about the way he handled us, is all... read more

So sad. This was such an amazing experience with our first pregnancy. Unfortunately when we came in for our 2nd baby's ultrasound the owners and management had changed. What used to be a warm, welcoming, beautiful experience, has now turned into a money driven cattle call! When reading these reviews, please remember that the positive reviews prior to March 2015 were meant for the wonderful previous owner and his amazing tech. I would never recommend coming here since the new owners have taken this place over. This should be such a special and positive experience seeing your baby. I would go elsewhere. read more

We experienced an excellent service, they were on time with the appointment and took time patiently to capture our precious one. With an affordable package this is a must visit place for mommies like me! read more

I was hesitant to do an elective ultrasound, but since my doctor doesn't perform a third trimester scan, I was very curious and decided to make an appointment here. The employee who scheduled my appointment was very nice (Alan, I believe) and helpful. The office itself is well maintained and very clean. The tech was very sweet and did a good job of explaining everything. At the end, we got our pictures and CD in a cute little bag. I think it was well worth the $85 we spent. It was really neat to see our little boy and I am glad we did it. read more

I've been here 4 times now and it's a great beach city area you can see the water from the front door literally. The staff is great and the ultra sound techs are very knowledgeable. If for any reason I need to come back for a 3rd kid this is where I'll be read more

First Look Sonogram - Pricing sheet - Diagnostic Imaging Near Me - Redondo Beach, California

So, if you've seen any of my recent reviews, you may have figured out that Itty Bitty is finally here! And now that she is here and I can compare her to her 3D sonograms from here, it is amazing how accurate the sonogram was!! Thanks to First Look for a great experience! read more

Great experience here! The owner was so helpful and friendly, even going so far as to offer us quarters for the meters outside the office. We went back right away and the sonographer was so nice! She pointed out each body part and took her time identifying important things. She also told us gender at 13 weeks 4 days -- even better than promised (14 wks)! Absolutely loved this experience!! read more

We had a great experience! The environment was cozy and inviting. The ultrasound area was very comfortable, much nicer than the sterile environment of a doctors office! So much fun being able to see our baby and find out the gender on a big screen tv. They were able to tell us our babies gender at 14.5 weeks. I was very impressed! We did have to wait a little while past our appointment time before we were seen but it was worth the wait and they were just making sure the family before us got a good scan. I wish we would have come here when I was pregnant with our older son. Would highly recommend read more

First Look Sonogram was one of the best experiences of my pregnancy. After six months of not knowing what the gender of my baby was, I woke up in a panic yesterday morning and had to find out. I called three different ultrasound businesses looking for a same day appointment and First Look Sonogram was the only business that was warm, friendly, and able to accommodate me on such short notice. Alan, who answered the phone, answered all my questions about pricing and even suggested I take a look at both their 2-D and 4-D options before committing to a package. I appreciated having that choice. I came to my appointment with both my mother and 6-year old son in tow. We were greeted by Alan right away and were seen by Katie, the technician within 5 minutes of our arrival. The facility was spotless, and both my mother and I were surprised to find the ultrasound room plush and comfortable - nothing sterile and scary like a doctor's office. There were also toys available to occupy my son's attention. Katie was gentle during the procedure and within a minute was able to tell us we were having a girl! What I enjoyed most was that the entire process didn't feel rushed and I was in no pain. I didn't have to eat or drink anything specific for Katie to do her job. She was also honest and told me not to worry about 4-D as my baby was not positioned for us to see very much of her face. The icing on the cake was as I left, I grabbed business cards for both Alan and Katie and was pleased to discover that Alan was the president of the company! He was so sweet, accommodating and more focused on me having a great experience than selling me on products that I was just blown away to learn this was his company. I recommend First Look Sonogram with absolutely no reservation. read more

Overall great experience. Friendly ultrasound sound tech that was totally patient in waiting for baby to get into a better viewing position. Maybe it's just time for new equipment though because the actual quality of the sonogram/pictures is not up to par with other 3d/4d places. The other thing that I noticed was that they charge $1.50 for paying with Visa (which is technically against Visa's terms) and they didn't even mention it. Clearly it's no big deal when you're paying so much already (even though it's illegal) it's kind of greedy. read more

Had our 4d ultrasound with Krystal, and we were so pleased with how the photos turned out. It also didn't hurt that Krystal is hilarious. My family has been using First Look since 2006 and almost all of our babies have their first 3D/4d ultrasounds with them. Love the owners and employees! read more

What a amazing experience!!! We highly recommend anyone who is pregnant to come here and get a 4d ultrasound!!! Krystal was wonderful! She made it extremely comfortable and fun! Quite, clean environment.. And no waiting like a doctor office. read more

For my sisters first pregnancy I wanted to suprise her with an experience she could share with her husband, who is in the military and unable to be there for that special time. I was recommended first look sonogram from a friend and despite the fact that i live in west Hollywood and its a bit of a trek, she assured me it was worth it. The experience was remarkable from start to finish, the owners took great care and were professional and easy to talk to, the place was immaculate while still being cozy. We left with a keepsake we will cherish for the rest of our lives and upon her husband seeing the video he was overcome with emotion! We're already planning our next visit!!!!! Go see them, you will not regret it!! read more

Amazing Place! Great service and make you feel at home. Overall a wonderful experience and memorable. read more

Im extremely happy with their service I had 4d for my baby and i was a great experience. Husband and I enjoyed this experience so much . The place was so clean and beautiful next to the beach also they welcomed us nicely. all the staff were great and they give us the best experience And the technician was amazing knows what she is doing and spent a good one hour. Its absolutely amazing experience and I would come back again for sure I highly recommend it . You won't regret it at all . read more

they're amazing. i love this place.. I'm about to schedule my next ultrasound to see my babes in 4D read more

Went in for a 4D ultrasound with my partner and really only came here because a Youtuber recommend this place. It was friendly but paid $85+ to see my baby for 3 minutes when it was supposed to be for 10-15 minutes. Very disappointing and felt extremely rushed looking at my baby. read more

PERFECT - You cannot control factors related to your child and his/her mood, playfulness, meaner or activity at any given time. This small boutique style business offers suggestive tips, ideas and very engaging throughout the process. We were there as guests and were not treated as just people that are "in the way" of the mother. Highly recommended for a relaxed time with family and friends. Staff is extremely professional, welcoming and kind to all guests and the mother. read more