Wonderful service! Got my wedding dress altered here, fair price and got what i needed!read more

They were great! She did my daughter's prom dress with less than 24 hours notice because she knew…read morehow important that event was for her. She Even came in earlier than her business hours to ensure we could pick it up first thing the next morning. The hem and extra back/zipper let out was beautiful.

Great job - the turnaround for my embroidery project was so fast - Helen was so nice and the work…read morewas great! I highly recommend!

I searched for someone to do some small embroidery jobs for my clients' hat orders. Mr. Monogram…read morewas recommended to me on NextDoor. They communicate efficiently, their prices are way better than everywhere else that gve me a quote, and the turnaround was quick! They also helped me understand a bit how the process works and what they would be able to do. The embroidery looked great! Look no further for local embroidery.

Awesome store! They have the cutest things you have ever seen! Awesome for Sorority, college, baby,…read moreor even back to school. And they MONOGRAM just about anything in the store! They do great work. We've had several things monogrammed there. The threads stay in and it washes well. Their turn around time is pretty quick, too. AND they are right next to the American Girl Store and can monogram doll things too. Check them out! They rock

I absolutely love this place! They have the cutest gifts and their employees are super helpful and…read morejust the sweetest. They were able to turnaround a last minute gift I wanted monogrammed without hesitation. They definitely go above and beyond for their customers. This has definitely become by go-to place for myself and gifts :)

I had them embroider my VFW hat. They did a great job. Got the font size and style right. They…read morealso got the placement right. Did it perfectly, promptly, and reasonably. Definitely recommended.

From the owner: We offer promotional items for all your business needs. We also offer custom monogramming. read more

Original order faded after two washes- they said they would replace, as it had never happened…read morebefore with their products. I was extremely impressed with them, saying that they would get the replacement done by a certain time. Well, they didn't. We actually didn't get the replacement order until FIVE days after when they said they would, with no communication saying the order was ready. Our replacement sizes were incorrect and the color wasn't the same, as the original. I wish them well, but we won't recommend, or use them again.

Our design company has had only great experience with Greg and Julie! They work super hard to take…read morecare of their customers and are definitely invested into quality work. We have loved working with them, and they have become a valuable connection for us because we can trust we'll get quality work.

One of the most chaotic and jam-packed stores I've been in, which made it difficult to navigate…read more The layout felt disorganized, and the staff was not particularly friendly.

Imagine ordering a single item online because you think it will be an easier experience to have it…read morebrought curbside rather than entering the store. And imagine you discover that this was an utterly disastrous choice that threw off your entire hectic schedule. Unfortunately, we didn't realize that this Michaels isn't like others and is severely understaffed, but we learned that the hard way. Let me be clear that it isn't the employees who make this a lesser Michaels. It's the management and the inefficiency of their system here. After following the online check-in protocol and parking outside in an allocated spot, we waited for 20 minutes our singular item to arrive at the car. It never did. We entered the store only to find a long line. One unfortunate cashier worked mightily to handle the madness when at least two should have been present. But they struggled to keep up with the issues arising. This is the reality of some stores in a post-COVID era who have turned to self-scanners and fewer employees. But it was reaffirmed on this early evening that you simply cannot replace human problem solving. The line grew. The desperate cashier recommended using the self-scanning checkout options to diminish the line. Only one person obliged and none of the others budged. But they had good reasons, mostly. One customer in line needed to make a return which requires human interaction. Another customer had just one question about framing as it appeared that not a single other employee inhabited this enormous store, with nobody stationed in the popular framing department. Elderly customers in line were technologically afraid of the self-scanners. And I just needed to pick up that ONE ITEM! When it was finally my turn, the employee had to leave the growing line and walk to a shelving section of online orders. Shouldn't there be an employee who handles just that? And they found my name but no product. That caused another 10-minute delay. They eventually just pulled another one off the shelf. But a quick errand on the way to an important appointment that should have taken about five minutes in theory became a 40-minute fiasco. And none of it was the fault of the solo employee trying to run the operation. Shame on the manager(s) for putting them in that position. I've now discovered why this is the lowest rated Michaels in Middle Tennessee!