Dr. Haller is whip-smart, sensible, articulate, caring, expert, respectful, practical,…read moreconscientious, everything one wants in a great healthcare provider. I am grateful to have found Dr. Haller: he is making an appreciable difference to my health. I did not realize how deep was my need to find a truly great doctor who respects my goals and seeks to align with the kind of relationship I want to have with a primary care provider until I found him. Thank you very much, Dr. Haller! The above was written after my third visit with Dr. Haller. I have now seen him six times, and he continues to impress me. I am so happy to have him working to keep me as healthy as possible. The office staff, wait times, clinical staff, etc, have also all been pretty darn good. I doubt I'll ever leave this practice or Dr. Haller.

When I first met my him I was impressed with his professionalism as well as bed side manner. I can…read morebe me and I respect his opinions and person. I highly recommend. I have had a teeny issue with his front office staff. They at times can be like Fort Knox. Dr Haller is a wonderful doctor.

Scheduled an appointment at 3:45pm and had an issue at my apt complex that I was required to sort…read moreout. So I called the nurse to update my time and was told that all patients are given a 10min grace period & that I'd be fine if I wanted to continue with my original appointment. I arrived at 3:51pm and got in the office at 3:52pm with no one attending the front. Finally, I was serviced and filled out the form applications & 10 min later told that the physician couldn't see me any more. Waste of time and gas driving 35 min to the location.

Dr. Wright is one of the best doctors I've ever had. Super thankful to have her as my PCP.read more

Beware and do not go to this location!!! The front office staff is terrible and rude. They offer no…read moreguidance for parking so I parked on the street. The meter was broke so I had to get assistance from the parking assistant. When I finally got in the building after waiting in line, they informed me that I was 11 minutes late so my appointment was canceled. I explained I had been there for 20 minutes trying to park but it was broken and they provided no guidance on how to park in their garage. I just moved here from out of state. Once I showed them the address THEY provided in Mychart, they realized they never provided parking instructions or the address to the garage. They told me I can try and come back 4 hours later after I already took off work. They provided poor communication and were extremely rude. I will never recommend this office or location.

Deanna Joe is a gifted physician. She is knowledgeable, caring, sensitive to her patients needs and…read moreshe has the skills necessary to give you the confidence to follow her guidance. I have been seeing her for a few years. I trust her and that means a lot to me. You can't go wrong with Dr. Joe.

From my personal experiences with Dr. Bret Prylinski…read more He and his Buckhead location staff are amazing with passion, care and healthcare expertise

I have had nothing but great experiences with Dr. Prylinski. He has helped me talk through the…read moreoptions I have and what I think is best to start with that fits my lifestyle and guides me through what I need. He makes sure I understand what medications can and cannot do and have reasonable expectations toward growth and toward better health.

Dr. Grossman is an excellent physician! She spends quality time with you during your annual…read morephysical appointment, never appears rushed and really listen to your issues. Your wait time is minimal for your appointment and the office staff is very friendly and professional. Great experience, even if it is a doctor's appointment! Denise

I'm surprised that I have not written a review. I switched from previous primary care M.D. over a…read moreyear ago. No comparison!! Dr. Grossman is thorough, spends time answering questions, sharing information, referrals as needed, meeting all-of-my-needs. My previous MD never did a Medicare wellness check/exam; had to get it done at GYN, along with other issues including staff's lack of warmth. I was not very comfortable there. Now Dr. Grossman & her staff take care of everything!! Responds in a timely manner and her staff has been very gracious, friendly, warm, everything (even when I am overwhelmed, overloaded & stressed) and understanding of my aging issues :-). I could not be more pleased.

When Dr. Rabinovitz moved to a different practice, I wandered around seeing urgent care docs and…read moreasking for referrals for a great PCP. THEN SHE CAME BACK! I immediately made an appointment only to establish myself as a patient. I wanted to just say "hi" and leave but she suggested a full physical since it had been a while. Boy, am I glad she did! She discovered a problem and now I'm getting it taken care of in a proactive way instead of on an emergency basis. Dr. Rabinovitz is on time yet she somehow never seems rushed or bothered. I feel listened to and cared for. She is the epitome of what a family doctor should be. I'm so grateful to be under her care!

Yay! Dr. Rabinovitz is back! I am so happy to be able to go to her for medical care again. I cannot…read morespeak for the other provider at this practice, but Dr. Rabinovitz has excellent bedside manner and is always very helpful.

I was a patient at this practice for about 8 years. I'll preface by saying for the most part, my…read moremedical care and the medical staff were good. However, the front office staff and office policies have not been a good experience. I recently moved out of state and attempted to access my records via the patient portal and could not access them. Per an email request, I received a phone call saying I could complete a form for my new physician (I've already done this) and if I wanted my records I could PAY A FEE for them to be provided via CD. I have two overwhelming concerns: 1) I and/or my insurance company have paid through the nose for medical care for the past 8 years; and 2) who uses CDs anymore-- new computers don't come with a CD drive! What century are you in? Everything is cloud-based now and precisely why I should be able to access my records via the portal. As an example, I can access my Emory and Mayo Clinic records today (some are over 2 decades old and others over a decade old). This is a terrible business practice and nothing but a MONEY MAKER for this practice. I'm hugely disappointed in this nonsensical practice. And, I would also be concerned about a medical office SNAIL MAILING private, medical records. Isn't this a HIPAA privacy concern?

This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.

UPDATED REVIEW - 10/16/2020 - BELOW…read more Customer Service: Customer service is poor. The staff are nice and friendly in the office, but are almost impossible to reach by phone. They rarely return phone calls. Physician: Dr. Waters no longer sees my family member, she passed my family member off to a Nurse Practitioner, the NP is professional and friendly and so far I haven't had any issues with her care, but she isn't a MD. Office: Office is not too small and nothing special. The last time I went inside the television was off? I'm not sure if they had enough money to purchase Netflix, Hulu or Cable? Parking: Parking area is sufficient, but the office has moved into an area that is not as nice as her previous office. Additional: Dr. Water's office nickels and dimes the patients now. I'm not sure if it's because she's hurting financially (see TV comment above) or what the reason is, but my family member went to a scheduled appointment and asked them to fill out a form for work; they wanted to charge an extra $25 fee to fill out a paper for her job. That should be part of the office visit. I consider that unacceptable and very poor customer service. This medical office has gone from being one of the best in Atlanta to being just like all the others, not very good. Summary: Overall, because it's almost impossible to get anyone on the phone or get return phone calls, because they want to nickel and dime you for every single thing and because they have to send patients out for many things now, I would definitely not suggest Dr. Waters anymore. Perhaps if she addresses these problems and returns to the way she did business before I would change my review, but as of now I can't recommend her to anyone. Pros: 1. Parking is never an issue Cons: 1. Very difficult to reach anyone by phone. 2. Nickel and dimes patients now 3. No longer able to do lab work at office because LabCorp will not send Phlebotomists to office d/t Covid and office staff very inexperienced with drawing blood. (Costing MORE for the patient) 4. Sends out patients because they don't have proper equipment or the experience to perform basic exams or obtain diagnostics. (Costing MORE for the patient) "F" as of this review. Let's hope they improve. UPDATED REVIEW - 10/16/2020 - ABOVE

I really loved the location of this office. I initially started off being a patient of Dr. Moore-…read moreWaters and ended up being a patient of Dr. D'Souza's due to needing an emergency appointment one time. Let me just say thank God they didn't have the "you-can't-see-a- different-physician-in-our-practice" policy like another medical practice I used to go to. Both Dr Moore-Waters and Dr. D'Souza are great doctors, hands down!! Absolutely no complaints there. Very thorough, friendly and very informative. It's hard to find great physicians like them these days. Now here comes the minor negative.....and I really mean minor negative.... No x-ray facility so if you needed a chest or spinal x-ray, you'd have to trek to Dekalb Medical Center. The clerical staff seemed absent minded at times. I'd call to ask a question and get transferred around sometimes. It wasn't a constant thing but it certainly happened here and there and was frustrating. Now here is why I've taken a one star deduction. I called to make an appointment last month and not only was I informed Dr. D'Souza was no longer with the practice but I was also informed the practice had moved to Tucker, GA. I was shocked because I wasn't notified about any of this and really felt left out in the cold. At this point I feel like I'm at a crossroads. Tucker is not terribly far but I feel like the carpet has been pulled out from under me. I have more questions than answers and I'm not sure what has happened because Dr. Moore-Waters hadn't been at that particular location very long. For years she was next door to Ace Hardware on Scott Blvd but none the less, she's been in Decatur for years. Maybe I'll never know and maybe it's none of my business but I do feel a bit neglected by not being informed. Either way, it doesn't diminish Dr. Moore-Waters' and Dr. D'Souza's expertise as physicians