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After 5 years living in az, search after search for "az long layers," I FINALLY got the PERFECT 6 mo refresh cut! All of the stylists were beautiful and welcoming, loved the interior design and cleanliness. Especially appreciated Precious' vibe and style, she got my hair RIGHT, explained the products and techniques, and the music and conversation while she worked was chill and relaxing. Setting up the appointment and using the website was super easy. I received a text about suggested parking area on the morning of, which I found communicative and informative. Overall, happy with the experience! Thank you Precious & Illusion Real, definitely will be back!
I book an appointment where I had clearly asked if Bri can work on it. After having a consultation with her. She said she was booked and that another girly there would do it for me "and she's so good at it". I agreed only because I was a couple days away from birthday. When get to my appointment the girl has no clue what we're doing hence why I asked for a consultation with the Bri. Then I have to break everything down to her and she started telling me I would pay more so I asked her to speak to her boss. She eventually got it down I sat in that chair for hours and at this point the salon is closed and I get up to see my hair and it looks like it's missing ALL of it. It literally was so thin it looked like I was getting pranked. She proceeds to say "next time we can add more". Mind you she's the expert. I had to tell her that I'm missing hair because there's no way that's it, she proceeds to check the system and it clearly said the total grams I needed, she apologized asked me to come back for the rest. ( the first picture where I'm wearing yellow is when I got home). I'm livid at this point because this is my time being wasted. I also had paid before she mentioned anything because she was in a hurry to get a tip, and I still tipped because I'm a decent human being and I know people make mistakes. After that I got the remainder installed. After my 6 weeks I decided to get my hair moved up. I really wanted to give them the benefit of the doubt because I really liked the fullness and how long my hair was, so I call and again a guy said he can book me. He said he has someone who isn't an expert at extension but she is starting off, I asked yet again if Bri can do it. He said she's busy so I agree again to someone else. I sat in that chair for hours again. She didn't even know what she was doing either and she was shocked this guy would schedule me to her. She eventually chopped so much of my extensions and placed them on all the way at the bottom of my hair all clumped up. Basically I had the top of my hair sticking out looking chopped. (2nd picture with grey sweater) here's the kicker and the cherry on top to why I decided never to go again. Bri the owner decides to check me out because the girl had another appointment so she tells me my total and she proceeds to look at me in my face and tell me "she's new with extensions so next time we book your appointment it'll go to a total of $700 because she took longer on you" I looked at her and said ok book me. I was never going to show up because that is ridiculous. It's not my fault she's new, and I didn't get anything added I still have the same 2 big rows and 1 mini. How dare you not accommodate to me and excuse the fact that she's new and uneducated ??? I'm not an inconsiderate person and still decided to tip and went about my day. Then a couple days go by and my extensions are all clumped at the bottom which I could wash good and it was unblended ( which I knew but they all "the experts" let me walk out like that by the way). So yes I called and demanded they fix it. Bri is the one who finally decided to help and they all looked at them and said they weren't done correctly (they let me walk out like that). I eventually got them taken off and booked else where and this is where me and my new stylist noticed the extensions were extremely thin. So I automatically texted and called and received no response for days and then the same man said he would talk to Bri. Never did receive a response so I called and texted again she eventually responded and then I responded and then silence. Until I texted saying I would show up and see her in person. She called back within seconds and finally I had a conversation with her leading to yet again no solution or accommodations. I briefly explained my extensions were very thinned out and I needed a replacement (she promotes the extensions are guaranteed replaceable within 12mo). She mentioned only if still natural and not dyed so I mentioned the gloss was the only thing and I've taken care of them very good. She said they can't be replaced because they were glossed and she said I can still stop by or send her pictures for her to send to her manufacturer. For what? To supposedly keep an eye out with future extensions. I proceed to tell her I was never told any of these regulations and they were the ones who first glossed them and continued to. If I would've known I would've never glossed them because at the end my hair is black?. She proceeds to say " yes I will admit my stylist don't have the best communication skills and it's something for us to work on". No accommodations no solutions and no apologies. You can't work in a field for 6+ years and not care for your customers. Knowing what I put up with is sad knowing I wasn't cared or considered in a place I paid and was polite and gave multiple opportunity to. So I have attached all of my evidence.
I highly recommend this salon for your hair needs! I had an appointment with Janette. She was awesome! Explained in detail how she was going to cut my hair and what I could do in the future. She was very knowledgeable. Everyone there was awesome! I really can't wait to go back for my next cut. The atmosphere and good energy from all the stylists made me feel like I picked the right place to go to.
I had a very nice experience today! Found Brianna via Instagram and decided to give it a try, as she had an opening without like a 3-week wait ( I didn't want to wait, I can't plan my life for 3 weeks ahead). She was very nice and took her time to consult me, look at my references and discuss realistic results and expectations. Most important, she actually cares about your hair and makes sure it won't get ruined by too much bleaching. My first time doing balayage and I really like the look. Was a bit more expensive then I expected ($310 before tip), as the salon price tag online indicated $250, so this was the only downside. The color looks very beautiful in the natural light.
Bri is amazing!! I found her on Instagram and I loved her work. She specializes in balayages and blondes but she can do more than that. Her salon is located on the corner of E McDowell & N 16th St. There's a free public parking lot right next to the salon on McDowell. Walk-ins are welcome but I highly suggest you make an appointment especially if you're trying to get your hair dyed. I arrived for my appointment and she was ready to work on my hair. I showed her a picture of what I wanted and she executed it. I wish I had a before and after picture but I got a haircut + balayage. My hair was super brassy and dimensional from my previous balayage and she melted & blended it perfectly. Her prices are pretty reasonable but please keep in mind that her prices say "and up." It depends on a lot of factors like difficulty, hair length/thickness, etc. I ended up paying around $300 including tip but I feel like that's pretty normal because of my hair thickness, length, and how long it took (about 3.5-4 hours total) After the visit she gave me advice on how to take care of my hair and even sent a picture so that I wouldn't forget. She also said I can contact her anytime if I had any questions. I had a pleasant visit here and I'll be coming back for routine maintenance of my hair :) If you want to see her work, find her on Instagram: @beautyby.bri @illusionrealbeautystudio
Went to this studio for the first time today. My appointment was with Brittany, and to say the experience was amazing would be a huge understatement. I walked in with mixed ideas for my hair and received great advice that led to my expectations being more than met! I left feeling refreshed and beautiful. Pricing was very reasonable for the service I was asking for. I definitely think I have found my regular hair stylist!
Found a salon that wouldn't have me waiting for weeks, I was fortunate enough to book the same day and what a stunning beautiful service I received. My hair was in tough shape and she really brought it to life. I went with Brianna and she charged me a fair price. I was in and out in less than 3 hours. I am in awe with this place. I found them on TikTok I definitely recommend them
This mom/daughter duo are excellent. They really take their time to create the look that you are seeking. I've been a loyal customer for the past 8 months or so, seeing them every few months and they are always such a pleasure to be around. Every girl that I see getting their hair done while I'm there, looks amazing when they are done. In my opinion they are color experts, they are current with their style techniques and trends. I get color balayage and a trim every time I go, they nail it every time. There was one instance where my hair turned brassy or looked brassy to me, so I called the next day and they were willing to schedule me asap. When I went in she corrected it (spent hours) and did it without asking for any more compensation and fixed my hair with a smile on her face. She didn't try to guilt me or shame me into feeling like it was my fault that my hair wasnt how I originally wanted. That, to me, shows her character, so I had no problem tipping her a nice amount. They are a very skilled at what they do, they personable and very warm. I recommend to anyone! Dont be discouraged by the part of town it's in, these ladies know their stuff. You can see Bri's work on Fb and IG, under Beauty by Bri or something like that
I decided to try out this salon after seeing some of the pictures on Facebook and noticing their prices were less than my usual salon. I normally get balayage and it had been 4, going on 5 months, since I last got my hair done. I booked online for the balayage touch up which states prices start at $145. I came in for my appointment with Latasha, showed her pictures of what I wanted, which is very similar to what I normally get, and started the process. From start to finish it took 4 hours..... Yes, 4! My hair used to be extremely long but I cut it 2 months ago so it is a little below shoulder length. My hair appointments have never taken 4 hours, even when my hair was down to my butt. Fast forward to the end and my hair did not come out they way I wanted, it is extremely gray and I asked to highlight my face which means go lighter in the front which didn't happen. I go to check out and the girl tells me $310 because it took more for my hair?!! I could not believe what I was hearing. I booked there to save $55 from my normal hair dresser but ended up paying more than double what they advertised online. Below is a picture of what I wanted and a picture of what my hair looked like. Save your money and time, do not go here!
I've been loyal to Bri for years and for so many reasons! Bri is consistent with her work and always executes each desire or vision I have for my hair. She sits down with you and genuinely figures out what's best for your hair. She's helped me go blonde and go shoulder-length for the very first time! Each time i'm blown away with the results and always feel my very BEST when walking out of her salon. I know i'm going to be spending some money, but I also know i'm receiving QUALITY service every single time I go to Briana. Without a doubt, 5 star service!
1 month ago
1 year ago
FINALLY, this is the best haircut and service I've gotten literally ever. The salon is so clean, the vibe is so cute and all the hair stylists are so sweet. My stylist Jessica was so quick, her assistant gave me a free oat milk vanilla latte that literally tasted better than 99% of coffee shops I've paid 10$ for. I'm so in love with my hair, I've never felt so pretty and happy. read more
11 months ago
3 years ago
After 5 years living in az, search after search for "az long layers," I FINALLY got the PERFECT 6 mo refresh cut! All of the stylists were beautiful and welcoming, loved the interior design and cleanliness. Especially appreciated Precious' vibe and style, she got my hair RIGHT, explained the products and techniques, and the music and conversation while she worked was chill and relaxing. Setting up the appointment and using the website was super easy. I received a text about suggested parking area on the morning of, which I found communicative and informative. Overall, happy with the experience! Thank you Precious & Illusion Real, definitely will be back! read more
8 months ago
I book an appointment where I had clearly asked if Bri can work on it. After having a consultation with her. She said she was booked and that another girly there would do it for me "and she's so good at it". I agreed only because I was a couple days away from birthday. When get to my appointment the girl has no clue what we're doing hence why I asked for a consultation with the Bri. Then I have to break everything down to her and she started telling me I would pay more so I asked her to speak to her boss. She eventually got it down I sat in that chair for hours and at this point the salon is closed and I get up to see my hair and it looks like it's missing ALL of it. It literally was so thin it looked like I was getting pranked. She proceeds to say "next time we can add more". Mind you she's the expert. I had to tell her that I'm missing hair because there's no way that's it, she proceeds to check the system and it clearly said the total grams I needed, she apologized asked me to come back for the rest. ( the first picture where I'm wearing yellow is when I got home). I'm livid at this point because this is my time being wasted. I also had paid before she mentioned anything because she was in a hurry to get a tip, and I still tipped because I'm a decent human being and I know people make mistakes. After that I got the remainder installed. After my 6 weeks I decided to get my hair moved up. I really wanted to give them the benefit of the doubt because I really liked the fullness and how long my hair was, so I call and again a guy said he can book me. He said he has someone who isn't an expert at extension but she is starting off, I asked yet again if Bri can do it. He said she's busy so I agree again to someone else. I sat in that chair for hours again. She didn't even know what she was doing either and she was shocked this guy would schedule me to her. She eventually chopped so much of my extensions and placed them on all the way at the bottom of my hair all clumped up. Basically I had the top of my hair sticking out looking chopped. (2nd picture with grey sweater) here's the kicker and the cherry on top to why I decided never to go again. Bri the owner decides to check me out because the girl had another appointment so she tells me my total and she proceeds to look at me in my face and tell me "she's new with extensions so next time we book your appointment it'll go to a total of $700 because she took longer on you" I looked at her and said ok book me. I was never going to show up because that is ridiculous. It's not my fault she's new, and I didn't get anything added I still have the same 2 big rows and 1 mini. How dare you not accommodate to me and excuse the fact that she's new and uneducated ??? I'm not an inconsiderate person and still decided to tip and went about my day. Then a couple days go by and my extensions are all clumped at the bottom which I could wash good and it was unblended ( which I knew but they all "the experts" let me walk out like that by the way). So yes I called and demanded they fix it. Bri is the one who finally decided to help and they all looked at them and said they weren't done correctly (they let me walk out like that). I eventually got them taken off and booked else where and this is where me and my new stylist noticed the extensions were extremely thin. So I automatically texted and called and received no response for days and then the same man said he would talk to Bri. Never did receive a response so I called and texted again she eventually responded and then I responded and then silence. Until I texted saying I would show up and see her in person. She called back within seconds and finally I had a conversation with her leading to yet again no solution or accommodations. I briefly explained my extensions were very thinned out and I needed a replacement (she promotes the extensions are guaranteed replaceable within 12mo). She mentioned only if still natural and not dyed so I mentioned the gloss was the only thing and I've taken care of them very good. She said they can't be replaced because they were glossed and she said I can still stop by or send her pictures for her to send to her manufacturer. For what? To supposedly keep an eye out with future extensions. I proceed to tell her I was never told any of these regulations and they were the ones who first glossed them and continued to. If I would've known I would've never glossed them because at the end my hair is black?. She proceeds to say " yes I will admit my stylist don't have the best communication skills and it's something for us to work on". No accommodations no solutions and no apologies. You can't work in a field for 6+ years and not care for your customers. Knowing what I put up with is sad knowing I wasn't cared or considered in a place I paid and was polite and gave multiple opportunity to. So I have attached all of my evidence. read more
2 years ago
2 years ago
I highly recommend this salon for your hair needs! I had an appointment with Janette. She was awesome! Explained in detail how she was going to cut my hair and what I could do in the future. She was very knowledgeable. Everyone there was awesome! I really can't wait to go back for my next cut. The atmosphere and good energy from all the stylists made me feel like I picked the right place to go to. read more
5 years ago
I had a very nice experience today! Found Brianna via Instagram and decided to give it a try, as she had an opening without like a 3-week wait ( I didn't want to wait, I can't plan my life for 3 weeks ahead). She was very nice and took her time to consult me, look at my references and discuss realistic results and expectations. Most important, she actually cares about your hair and makes sure it won't get ruined by too much bleaching. My first time doing balayage and I really like the look. Was a bit more expensive then I expected ($310 before tip), as the salon price tag online indicated $250, so this was the only downside. The color looks very beautiful in the natural light. read more
3 years ago
2 years ago
5 years ago
7 years ago
Bri is amazing!! I found her on Instagram and I loved her work. She specializes in balayages and blondes but she can do more than that. Her salon is located on the corner of E McDowell & N 16th St. There's a free public parking lot right next to the salon on McDowell. Walk-ins are welcome but I highly suggest you make an appointment especially if you're trying to get your hair dyed. I arrived for my appointment and she was ready to work on my hair. I showed her a picture of what I wanted and she executed it. I wish I had a before and after picture but I got a haircut + balayage. My hair was super brassy and dimensional from my previous balayage and she melted & blended it perfectly. Her prices are pretty reasonable but please keep in mind that her prices say "and up." It depends on a lot of factors like difficulty, hair length/thickness, etc. I ended up paying around $300 including tip but I feel like that's pretty normal because of my hair thickness, length, and how long it took (about 3.5-4 hours total) After the visit she gave me advice on how to take care of my hair and even sent a picture so that I wouldn't forget. She also said I can contact her anytime if I had any questions. I had a pleasant visit here and I'll be coming back for routine maintenance of my hair :) If you want to see her work, find her on Instagram: @beautyby.bri @illusionrealbeautystudio read more
4 years ago
5 years ago
Went to this studio for the first time today. My appointment was with Brittany, and to say the experience was amazing would be a huge understatement. I walked in with mixed ideas for my hair and received great advice that led to my expectations being more than met! I left feeling refreshed and beautiful. Pricing was very reasonable for the service I was asking for. I definitely think I have found my regular hair stylist! read more
4 years ago
Found a salon that wouldn't have me waiting for weeks, I was fortunate enough to book the same day and what a stunning beautiful service I received. My hair was in tough shape and she really brought it to life. I went with Brianna and she charged me a fair price. I was in and out in less than 3 hours. I am in awe with this place. I found them on TikTok I definitely recommend them read more
3 years ago
7 years ago
This mom/daughter duo are excellent. They really take their time to create the look that you are seeking. I've been a loyal customer for the past 8 months or so, seeing them every few months and they are always such a pleasure to be around. Every girl that I see getting their hair done while I'm there, looks amazing when they are done. In my opinion they are color experts, they are current with their style techniques and trends. I get color balayage and a trim every time I go, they nail it every time. There was one instance where my hair turned brassy or looked brassy to me, so I called the next day and they were willing to schedule me asap. When I went in she corrected it (spent hours) and did it without asking for any more compensation and fixed my hair with a smile on her face. She didn't try to guilt me or shame me into feeling like it was my fault that my hair wasnt how I originally wanted. That, to me, shows her character, so I had no problem tipping her a nice amount. They are a very skilled at what they do, they personable and very warm. I recommend to anyone! Dont be discouraged by the part of town it's in, these ladies know their stuff. You can see Bri's work on Fb and IG, under Beauty by Bri or something like that read more
4 years ago
6 years ago
I decided to try out this salon after seeing some of the pictures on Facebook and noticing their prices were less than my usual salon. I normally get balayage and it had been 4, going on 5 months, since I last got my hair done. I booked online for the balayage touch up which states prices start at $145. I came in for my appointment with Latasha, showed her pictures of what I wanted, which is very similar to what I normally get, and started the process. From start to finish it took 4 hours..... Yes, 4! My hair used to be extremely long but I cut it 2 months ago so it is a little below shoulder length. My hair appointments have never taken 4 hours, even when my hair was down to my butt. Fast forward to the end and my hair did not come out they way I wanted, it is extremely gray and I asked to highlight my face which means go lighter in the front which didn't happen. I go to check out and the girl tells me $310 because it took more for my hair?!! I could not believe what I was hearing. I booked there to save $55 from my normal hair dresser but ended up paying more than double what they advertised online. Below is a picture of what I wanted and a picture of what my hair looked like. Save your money and time, do not go here! read more
7 years ago
I've been loyal to Bri for years and for so many reasons! Bri is consistent with her work and always executes each desire or vision I have for my hair. She sits down with you and genuinely figures out what's best for your hair. She's helped me go blonde and go shoulder-length for the very first time! Each time i'm blown away with the results and always feel my very BEST when walking out of her salon. I know i'm going to be spending some money, but I also know i'm receiving QUALITY service every single time I go to Briana. Without a doubt, 5 star service! read more
7 years ago
I love Briana her salon and her mom! They are so sweet genuine people I was so scared to do anything to my hair but she made me feel so comfortable and when I finally saw the results I literally started crying of how much I loved it!! I have been going with her for about 3 years now and she will forever be my hairstylist! She is truly role model! read more
5 years ago
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5 years ago
More info about Illusion Real Beauty Studio
1540 E McDowell Rd
Phoenix, AZ 85006
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(602) 703-6793
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