**Editing to add that the technicians name was Emily**
I am not usually one to leave reviews, but my experience at Illusion Nail Spa was so appalling that I feel obligated to warn future guests.
I went in for a builder gel removal and since they did not have someone available yet, instead of having me wait in the lobby, they had me sit in an open chair and soak my fingers in acetone, which did nothing but make my fingers dry out since my color hadn't been drilled off yet.
When a station opened up, they moved me to a spot that hadn't been cleaned, setting my personal belongings directly onto the previous client's used towel. Panicking to move my things off the dirty towel, I accidentally dropped my phone into the bowl of acetone.
Now, for the actual removal of my builder gel. Instead of properly drilling and soaking off the gel, the technician wedged a plastic acrylic nail under the builder gel to pry and pop it off. Because my nails were so well-done initially (somewhere else), there were no gaps to wedge the tip into. So, without my consent, she cut my nails as short as possible to force the plastic nail underneath. This aggressive prying ripped off the top layer of my natural nails, leaving them paper-thin, damaged, and incredibly sore.
I go out of my way to go to salons for removal to AVOID ripping my nails off myself and damaging them. I paid $20 to have my natural nails completely destroyed and my phone case ruined, all while being rushed between clients on an unsterilized station. read more
