In the book, Outliers, Malcolm Gladwell speaks about working 10,000 hours in one's craft, in order…read moreto be deemed an expert. Some folks are disputing this but think about it, do you want the pilot of your plane on your trans-Pacific flight with 100 hours of flight experience?? Or do you want the person with 10,000 hours?? Speaking of pilots, the pilot light in my gas fireplace kept going out and it kept going out when outside temperatures went below 25F. That's right, it went out when you needed it most. So after firing up the pilot light manually for seemingly over two Winters, I said to myself, this is insanity. So I used Yelp to conduct a comparative analysis and called four fireplace companies. Here were the outcomes of those calls: - one company does not fix gas fireplaces. - the second company made me leave a message and it took the guy like 3 days to call back and he had an attitude like he was disgruntled from the get-go (meaning from the onset). - the third company wanted to charge a service call for diagnosing the problem and couldn't comment on the overall costs. - the fourth company was Hearth & Home and Pat (who turned out to be the owner) was a straight shooter (meaning forthcoming with details). Pat asked the year, make, model, serial number of my gas fireplace. He listened to me about my fireplace's symptoms and gave me a likely diagnosis and projected costs of the part and service. I had a very good feeling about his Integrity and thought the cost was reasonable. The appointment was booked and weeks later, Mike came as scheduled. Mike has 10 years experience and although he huffed and puffed here and there while fixing it, I had no doubt that with his expertise (10,000 hours) we would be up and running in no time. And that's what happened, my fireplace got fixed, within budget and right in time for me to make it to the Yelpies event last week!! Thank you Pat, Mike and H&H for this professional experience. Otherwise I would have missed that great event by Kesha and Celeste!!

The initial assessment of our need for a gas fireplace insert was explained well and installation…read morewas well done by experienced, knowledgeable field people. Their ongoing support has been outstanding. Highly recommended.

We recently bought a modern linear fireplace from Grass Roots Energy, they were recommended by our…read moregeneral contractor. Installed in basement, install was neat and quick. Only glitch was the Grass Roots guy told my contractor to install the gas line on the wrong side. No problem, Grass Roots owned up to the error on their own and made it right, no cost to me and no time lost on our remodel job. We LOVE the new fireplace, it heats our entire basement and looks amazing! I would use Grass Roots again, everyone there was super nice and easy to deal with.

I had Grass Roots come out to clean my gas fireplace and check roof caulking and install remote. I…read morewas very pleased they found time to fit me in as they were very busy. Thank you Mark and Max. It is nice when you call and ask for service and they are booked but find a way to fit you in.

Peter and Nick were fantastic! After doing the work, they showed us before and after photos. Nice…read moretouch! And they got the job done lickity split!

Tuck pointed our chimney quickly. All workers were helpful, professional, and more than capable.read more

I was having a problem this last winter where my chimney appeared to be blocked. I had unsightly…read moresoot on some walls and ceiling and my Carbon Dioxide sensor went off. I was convinced an animal got in my chimney and built a nest blocking my fire exhaust. When they team came over they put a camera up the chimney and found nothing. The senior tech, Evan, asked me if there was any appliance changes in the house. And sure enough I had changed my furnace to a newer model and the source for combustion air came from my room air not the outside like my old furnace. So what was happening the furnace when on was looking for air and pulled it from my open flue when running the fireplace. So I need to have the furnace combustion air reconnect to the outside air source like my old furnace. They completely cleaned the chimney and even scrubbed the soot off the ceramic gas logs all for a reasonable price of $240. They also cover everything in the room so make sure there was no soot mess left in the room. Very professional.

Inspected an old wood stove fireplace and chimney after moving in. Good thing I didn't use it yet…read more They found cracks in the chimney and based on the cost to repair, decided to go with a gas stove and updated the chimney meeting current code. Great guys doing the work and explained everything. Top notch!

UPDATED 3/11/26. Here's what I had to deal with ever since they redid my patio:…read morehttps://youtu.be/tA2aaeo_bbM Original Review back in 2024: Do NOT hire them to do your patio. I had them come re-sand and reseal, and the sand filled in is falling apart on one side of my patio as well as the edges in only a few months. They came a second time to try to fix it. Told them to let me know when they come because I want to be there whey they start so I can see what they're doing. I did not trust they were doing it well. They came out but didn't let me know and only after they had started, they came to me. That pissed me off, because I explicitely told them to wait until I am outside with them because of that and that I had questions. That request was blatantly ignored. Now about a couple months later, that sand is falling between the cracks and soft to the touch, I can literally compress it with my finger and I now have sand missing between cracks all over the place on one side of my patio again. There's no way they sealed that because that sand wouldn't be soft to the touch and able to compress with your finger! It's not only soft, they don't even put enough sand in it let alone forget to seal the damn thing. The second time they came out, they try to blame it on water, as if I'm an idiot (sure after a few months I expect this to all fall apart). There's nothing that would cause this. Regular rain shouldn't cause a $2k+ job to fail after a few months. The prior company who sanded this patio, the sand was not falling apart like this anywhere. Even after 5 years. Now I'm going to have to refill that sand and fix this myself. Maybe learned a lesson, just do this stuff yourself. Do it right the first time and you won't have reviews like this. Or customers that annoy you because you can't do your job well. They claim "warranties to match our underrepresented workmanship!". What warranty? I got no warranty and even when they come to fix the mess up, it still falls down. Anyone gets rain, even down pours. It's very clear what areas they did not do properly because the rest of the patio is holding ok. I expect a job to last a few years not a few months. Rain and nature happen, we expect this to hold up at least on average 3-5 years. I'm just going to seriously go back to Menards, there's a mexican guy there who knows a lot about this, and he's told me how I can just fix it myself and save money. He explained the different sealants, etc. and the pros and cons. That's exactly what I am going to do. No more hiring people for this. The ants are even crawling into the cracks now. Good times, right before it starts getting cold outside. So glad I have to spend a couple hours fixing this sh** now. I don't normally go out and rant like this but any moron can see this is not done right. More here on my actual patio, see the problem first hand: https://www.youtube.com/watch?v=xm8h2ZUq88A How it's supposed to be: https://www.youtube.com/watch?v=PMu1l2ure4M https://www.youtube.com/watch?v=mRGi6xa9ALo https://www.youtube.com/watch?v=Qi-KeIcv-Kk You do your customers right. You f up the job, you redo it. I expect the craft to be done well. You make mistakes, you fix it. You don't just tell people it is what it is and make excuses like you did with me after the fact.

Did a great job adding a lentil above my basement window. Was able to come out the next day and was…read morereasonably priced. Will use again.

We had to convert our wood burning fire place a couple of yrs ago due to a structural issue. Greg…read morewas fantastic! Not only did he do the install he also helped us find the right people to help us fix the structural issues all while staying within our budget. I highly recommend Greg and Fireplace by Design! We love our fireplace!

We decided to replace our wood burning fireplace with a gas insert fireplace. Now I can turn it on…read moreand off with a remote control, make adjustments to the flame and burner fan or even set a thermostat on the remote and have the fireplace make its own adjustments to maintain a certain temperature. This unit should be way more efficient than a regular fireplace. Now I get use it way more often than I would use our old one! Greg was great. He is very knowledgeable about these units and did the entire installation all by himself in about 5 hours. He was very careful to lay out floor coverings and made sure everything was tidy before he left. We love this unit so much and are looking forward to converting our other fireplace. Thank you Greg!

Great experience from start to finish. The technician was prompt, professional, and extremely…read morethorough--not just with the cleaning itself, but with the full inspection of the chimney and fireplace. They took the time to explain what they were seeing, pointed out areas to keep an eye on, and made sure everything was safe and functioning properly before leaving. The cleaning was done carefully with no mess left behind, which I really appreciated. It's clear they take pride in their work. I feel much more confident heading into the season knowing everything has been properly checked and serviced. Highly recommend.

Have been using Superior for years to service my chimneys. They have always been professional with…read morethe highest standards of service. Recently I suffered some damage during a storm and Alan came out for the repair. He was outstanding and I highly recommend this firm.

Nick was so helpful! Prompt, kind, Honest and gave me a wealth of knowledge for my options!…read moreDefinitely recommend Nick and his partner. Nick spent a lot of time explaining things to me and giving me different options. I can't rave enough about how satisfied I am with the appointment. I was unfortunately unable to convert to woodburning at this time, if and when I decide to, there would be no one else I would even consider calling! Thank you again and also please thank your partner I did not catch his name, you guys make a great team!

Nick helped us with a very difficult wood burning insert replacement and installation. He was not…read morefinished until he thought it was perfect. He was very responsive and kept us informed regularly as pieces were back ordered. The new insert looks and works great!

Art was very professional, knowledgeable and respectful!…read more Great work and customer service. Will be calling Chimney Monkey back every year for a cleaning and inspection!

I found Chimney Monkey on Yelp. I reached out to 5 different companies for an estimate and was and…read morestill am very impressed with the Owner Art and his team. Art answered all my questions while keeping all answers short and simple with no gimmicks. Once I scheduled I received a follow up text to let me know Team Chimney Monkey was on their way. The team arrived 10 minutes early, introduced themselves (Alex and Vitaly), wore bootys to protect our wood floors and explained the process. Approximate time was given for maintenance and Vitaly was right on! Inspected the roof top chimney and offered his expertise. Our Gas fireplace looks brand new. I highly recommend Chimney Monkey. Honest, competitive and their customer service is beyond 5 stars! Thank you Chimney Monkey.

I highly recommend Edge Masonry! Jakob was excellent to work with. He was very flexible with timing…read moreand was very professional. He and his team were prompt and efficient.

They did great! Professional approach to work, awesome results. Very competetive prizes. Really…read morerecommend!