I had moderate stomach discomfort and Dr. Pepin was recommended by Seattle Magazine as a top…read moregastroenterologist. Dr Pepin ordered an expensive endoscopy, even though I had one relatively recently. Although he did not find anything overly disturbing he then recommended a fairly expensive ultrasound. The same day I had the ultrasound he phoned and told me to undergo a gall-bladder removal surgery due to some stones being "present" (even though I did not exhibit symptoms typical of having gallbladder stones) He recommended a surgeon from Polyclinic, which upon checking happened to be relatively a novice. So I end up self-referring to a much more experienced surgeon in a different clinic. Upon carefully examining me, that surgeon was very reluctant to perform a surgery on me, due to the lack of symptoms present when someone has gallbladder stones. She recommended I get a second opinion from a different gastroenterologist, who upon examining ordered a second ultrasound. The second ultrasound in the different clinic has shown no gallstones present ! When confronting Dr Pepin with this new fining, he told me he isn't at fault for urging me to undergo a $30,000+ surgery, since he (blindly ?) relied on the ultrasound to come up with his recommendation (even though he ought to have examined me first for the conforming symptoms, instead of rashly urging me to go under the knife over the phone!). He told me he gave me the "best possible care", and that I wasn't "nice" for demanding at very least the refund of the initial faulty ultrasound. He also needlessly threatened to send me to the collection agency, even though his bills weren't even past due and, as I always do, I fully intended to pay them even without any adjustments!

Absolutely love Dr Pepin. I'm 30 years old and recently found out that I suffered a lifelong…read morecondition that I had no idea existed until I felt horrible symptoms. My PCP was able to get an emergency consultation in with Pepin and I had my procedure 48 hours later. Very happy, and I couldn't say more positive things about the entire experience!

Probably the most caring doctor in the Seattle-area. He is extremely thorough and explains…read moreeverything in a way that anyone could understand it. Highly recommend!

I recently went to him and I liked the fact how he listened to me. Along with that he didn't rush,…read morepolite, eye contact, getting all my information from previous Dr., etc. I definitely would recommend him.

Everything goes well there. Appointment on time. Doctor and nurses always amazing. I have been…read moregonig there for quire a few years.

Phone staff are rude for WAGI. Impossible to get appointment relatively soon and ended up being…read morebooked a couple months out. Then I had something unfortunately come up and I needed to cancel appointment and hoped they could swap my appointment with someone who had an appointment a few weeks after me. Was told that it wasn't fair to people who have been waiting. Why wouldn't it be fair? I had to wait too. Then I would have to book out another 3 months. Also no wait list for cancellations. So who is getting the appointment I had to cancel? Rude.

DO NOT BELIEVE THE OFFICE HOURS!…read more While they say they are open until 5:00 Mon-Fri, it is their policy to stop answering phones at 4:30 Mon-Thursday, and a FULL HOUR before they close on Fridays. It's frustrating to reach out during office hours only to get the after-hours messaging service. And be prepared for no answer if you need to call on your way to a 4:30 appointment. Appreciate my Gastroenterologist. Disappointed by their unprofessional and misleading office-contacting policy

While the actual experience was fine, I called ahead of time to ensure that they were in network…read more(with UW), I was assured they were. This was not true, and I ended up paying a LOT of money out of pocket because of that. I unfortunately didn't record the phone call, so I had no record or recourse.

The. Absolute. Worst…read more For procedures like a colonoscopy or endoscopy, the doctors and nurses are skilled and very friendly. But every other aspect of the experience is beyond awful. I should note that this is a marked change from my experience with them 11 years ago. I went in to see them for two problems, one of which had recently resulted in a trip to the ER. Just getting in to see someone was a challenge. The phone queues are long. They transfer you to the wrong place because they don't spend the 5 seconds it would take to listen before transferring. They never call you back when they say they will, causing unnecessary delays and follow-ups. In my case, they sent me to the "triage" for colonoscopy. I never heard back from that. I found out later that they want you to see a doctor or PA in the practice before they will schedule a colonoscopy. Well, great then why not schedule that when the person calls rather than adding their name to some list that apparently is never followed up on? After a couple of months (seriously) I managed to get in to see a physician's assistant, discussed my problem, and from there they scheduled a colonoscopy and endoscopy. The experience with the PA was great, and I was pleased that they were able to schedule the procedures fairly quickly (just a few weeks out). The post-op report said that my colonoscopy showed no problems. Unfortunately, it appears that because of this the doctor has just decided to ignore the symptoms that prompted my initial visit. I guess I must be imagining 8 months of abdominal pain... My endoscopy did show an issue, and this correlates with the other reason I went to see them for (difficulty swallowing). Prior to the procedure, the doctor mentioned that if the results of that were what she expected, she would refer me to a dietician to see if there was some food allergy causing the issue. However, there has been no follow-up from anyone regarding the referral to a dietician, no prescription or recommendation for medication. Nothing. This is surprising because in the initial visit the PA mentioned it was important to address this issue because if untreated over time it can lead to more serious issues. I've been waiting for a couple of weeks now. The thought of waiting several more months to get back into to see someone to have them do the follow-up they should have already done is too much. I've decided to take my business elsewhere.

I think I've only seen my GI here twice, but he's been amazing. The first time, I asked a ton of…read morequestions, and he took the time to answer them in an unhurried and thoughtful fashion. Plus, as a newbie to the area, he also told me about his transition to living here and learning to love it. Meanwhile, I've emailed a few times, and he is always concise but attentive in his responses. Bottom line: I guess I should be reviewing the doc himself (Jason Harper), but if he represents the facility as a whole (unlikely, but hey), A+.

Dr. Schneier Is indeed a very personable person who really explains things clearly. I recently had…read moremy second colonoscopy and Dr. Schneier took the time to fully explain things about my procedure. All went well and at the follow-up meeting I was told I would no longer need to have another future colonoscopy. My wife and I have been patients at Gastro Health for a number of years and we are delighted to have Gastro Health as our care team.

A doctor I can talk to. Gastro Health is short on doctors but it's such a great practice all…read morearound! Great experience all around from receptionist to clinical staff Kind of strange to say about a medical office but it was great all around. Was my second visit there.

From my phone call to make my appointment to the procedure itself was top notch and I appreciated…read morethe quality of personal care that was provided to me. I accidentally messed up the procedure and at 2 am had to call for instructions on what to do. I called the doctor's number provided me with the instructions on preparing for the procedure. The doctor called me up within 5 minutes and we rescheduled. This time I did exactly as written and I showed up on time. Sarah my nurse took me back and gave me a warm blanket Before I knew it, it was finished, Doctor went over what was done and I left happy , satisfied, and hungry Excellent job guys!

Dr Gregory Bernstein caused long-term, likely permanent, pain and bowel dysfunction after…read morerecommending and performing a procedure September 2025 which future colorectal providers described as contraindicated to symptoms, without cause (the procedure was on an asymptomatic hemorrhoid, incidentally noted during colonoscopy), and likely with improper technique, due to the facility's preemptive use of nitroglycerin. He rushed through the first appointment we had, and didn't ask many questions. Half my responses were mischarted, and he cut me off wherever I tried to ask questions, or provide detail. When confronted with the severe pain (like, in tears, after previously tolerating a thrombosed hemorrhoid), he was a condescending jerk, and tried to minimize the pain as just anxiety, initially refusing to do any exam, and never performing a DRE, before or after, actively delaying receiving the right diagnosis and treatment in a timely manner which may have helped to undo the damage he contributed to. He just said to schedule an appointment a few months out, canceled a sooner follow up I had, and it would be gone by then if I used Nitroglycerin (which both didn't work, and added to irritation). Bernstein instructed a n to initially refuse to share a list of PT providers, until I finished two more bandings. He then charged my insurance $1k for a second procedure he never performed. (Edit: this was marked as an office surgery in claim, but the CPT code was correct in EOB. He did bill initial visit at 45 to 60 minutes, despite less than 15 minutes of interaction). On Yelp, others have described similar incidents, and being guided into a procedure recommended as "painless", without proper informed consent, and without explanation, concern, or followup when persistent or severe pain is the outcome. The entity had a negative reputation from both a local colorectal specialist, and PT. I tried to switch providers at GastroHealth, stating to front desk that I did not trust Bernstein, but was told that wouldn't be possible, and to seek referral to hospital system (months out) instead, with access to any provider removed. After leaving a negative review due to causing a complication, then cutting off care, Dr Bernstein "graciously" rescheduled video visits (for a rectal injury), where he contributed nothing remotely valuable.

an excellent gastroenterologist who very much cares and has alot of compassion for his patients. a…read moredr that is very easy to talk to and makes you feel comfortable in what you have to say about anything related to your digestive system and you know he will tell you the truth to the best of his ability. seen him on february 9&10th of this year and he done a procedure on me that was went very good. i seen him again on july 2 of this year and hes still doin his best to help me with my digestive issues, if you want the best come to this man at virginia mason medical center in seattle, washington, downtown on 9th avenue.

I had an appointment at the Bellevue location for the first time and everyone at the front desk was…read morevery helpful and friendly. All of my other appointments have been at the Issaquah location and the gals in that location are very rude. I will say though I've had several endoscopy's and a few colonoscopy's and the providers and nurses give EXCELLENT care.

Had an appointment scheduled for a procedure. They continually call via a computer and then place…read moreme on hold to "go over financial responsibility". I wait on hold and no one comes on the line. I leave a voicemail - no return call. I call their scheduling sept and sit on hold for 20 minutes - nothing. I finally get a receptionist that says I will pay a "no show fee" if I don't show up for my appointment. ANSWER YOUR PHONE. I want to cancel now because I don't trust them if they can't even handle basic things like communicating on a telephone.

good doctor very good always help you understand what he doing good staff…read morealso kat is good doctor al so

He is NOT a good doctor, does not use due diligence. I had to kick him off my mother's case a…read morenumber of years ago, it was more work than it should have been. These 5-star reviews are fake!