Please BE AWARE that this company is unethical! They have written most (if not ALL of the 5 star reviews on their page) as you can tell. On Google, possibly here as well! They have created new profiles in order to write these reviews even mentioning employees by 1st and last name. lol! When people do business with someone they usually don't take the time to remember or mention these things! We worked with Robert and the communication was horrible! Messages were never responded to. We had to chase the company down for an answer and finally, when we were passed on to someone else, they mentioned the company that approved us wanted $4000 down at a 35% interest rate, which is unheard of and absolutely absurd! They guy I spoke with (A Manager!) said "yeah that's why we didn't call and let you know because we knew it wasn't great deal". Really?!..? So, Robert no longer wanted to do with us because our credit wasn't good enough seeing as how we were turned down, by a few other companies (submitted to many of them! without us knowing/Lied, but said that they had only ran our credit once as a hard pull and shared that with the loan companies so it wouldn't affect our credit)(LIES!), but they also didn't want to take the time to inform us so that we could at least move on to another company. Thanks for taking upon yourself to prolong our rough financial situation and waste our time! In this call, I informed them that we were already working with someone else, told them to hold off (after he said he guarantees us approval if he submits to another loan company). "I said absolutely not! Let's see what this other company says 1st. I will call YOU, if we are not approved." We then get a letter from the exact company he told me would say yes (+ 3 more) and found out that they went ahead and sent our information and an application through WITHOUT OUR PERMISSION! and we were denied... these are also on our credit report! To top it off, they added an additional $4000 to the loan amount, which is probably why we got denied, the car's not worth that much, but they wanted to pocket it so, therefore they did what they wanted!!!!!!! DO NOT do business with these Shady middle-men!!! read more

Who are these people?!?! I got a letter of denial even though I never submitted an application. Thank goodness I'm not a client given all of the horrible reviews. My next step is a formal complaint with the better business bureau and the state of Colorado. This is a HORRIBLE company!!!! read more

These guys are liers! They have fake reviews on Google, on yelp,everywhere! They try to trick people by adding paint protection and GAP which is very high! They add as much as $1500 for these and add some processing! You'll increase your finance by 2000$.D.Dont fell in trap go to the local credit union for better rates! Someone on Google review say he was paying 25% and than these guy gave him 5%.haha! Are you fooling us? read more

Marrion was awesome from start to finish!!! He made the experience and process easy!! He was able to save me several thousands of dollars on my Loan and was able to get my interest rate cut in half!! I am so grateful!! read more

I am one that never reviews anyone or any company, so for me to get on here and make a review really ought to tell you how this situation with ILending and one of their employees named Mike was upsetting to me. I was considering refinancing my auto loan with this company. I had Mike helping me and at first he was really into helping me as I'm sure he was looking at getting $$$ for getting me to go through them for my auto refinance. I thought he was pretty good. I later, however, changed my mind and went a different route and decided not to refinance my auto loan at this time. So I thought I would be nice and thank Mike for his help but let him know of my decision not to refinance. Well, I'm sure realizing he wasn't going to get the big sell, he became a smart alek and condescending and talked rudely to me. So I just told him thank you and goodbye and hung up. I would not ever use ILending for ANYTHING anymore and I have also been telling people about Mike and my experience. I also wanted to get on here and let everyone know as well. Stay away from this company. If you do unfortunately decide to use this company, if you get an employee named Mike trying to help you, I recommend you ask for someone else to deal with. read more

I had gotten a few car refinance offers in the mail but after looking at the many positive reviews for iLending I decided to look into their program I couldn't have made a better decision! Within a few hours of submitting my interest I was contacted by Minh Bui who immediately got the ball rolling & within a short time my refinance was completed with an excellent interest rate including an auto repair warranty! Their customer service is top notch & I will definitely recommend their services to family & friends without hesitation. read more

Never in my life have I been treated so horribly!! I refinance my car to get a lower interest-rate and they added on cost to my loan. Nicholas Gorakowki the "VP" and Tabatha Farmer with customer complaints, did nothing to try to resolve the issue and make the customer (me) happy as they should have. If you're thinking about refinancing do not use these crooks!! They will "include" gap insurance and paint and protections plans adding thousands to your loan. I don't know how these people sleep at night knowing that they "sold" a product, when really they ripped money out of a single woman's pocket only to benefit their money hungry ego! Despicable people! read more

I'm very glad I refinanced my car loan with iLending Direct. My agent Mnh kept me informed during the entire process.

I worked on the phone with Evelyn and was super-impressed with both her expertise and honesty. She genuinely was looking out for my best interest and did not try to pressure me into a decision. Ultimately, I have a good deal where I'm at. There's no question that, when I'm in need of auto financing in the future, I'll deal with iLendingDirect. read more

I'm not proud of "Yelping" but since a lot of people believe in this review service, let me save the next person some time and disappointment: Rule #1 of Customer Service: "DO WHAT YOU SAY YOU WILL DO" (DWYSYWD). Don't drop the ball, not send me an email you said you would, not get back to me for a couple weeks and then call me(After I finally decide to send a message through your website) and try to make me feel crappy that my credit score is not so great and I'm upside down on my current loan. Newsflash! If I had good credit and things were fine, I wouldn't have called in the first place and your service would be pointless!!! From your site: "We can even help those who are credit challenged. We provide the best loan possible for your unique circumstances, easily and stress free regardless of your credit situation. " I guess I'm the idiot for taking my usual skeptic hat off... Anyway, don't be rude(I initially wrote douche, just so you know) to the next guy, Vance. read more

This was the easiest most straight forward experience. Joe Hodges kept me informed and was very knowledgeable. I would recommend to anyone looking to refinance. read more

This is a horrible place to do business with. For one it is hard to get in contact with a loan officer. Someone from their "call center" always say someone will call back and never do. Their inbound caller center is a complete joke. Nobody never have an answer for you it's always I have someone give you a call. What is the purpose of a customer service if no one can answer a simple question. Their loan officers do not go over everything with you they will rush you into signing documents and you have no clue that there are hidden fees . You will be most likely paying more on the loan than your current. Run far away from this place it is not worth it. read more

Never in my life have I seen such incompetence. I applied through Lending tree (if I remember correctly) for 2 auto refinances. Vance called me back shortly after and things went well....at first. I received a good rate and was ready to sign when I noticed the gap insurance included in the loan. This actually made the new loan more expensive than what I currently have. I contacted Vance asking him to remove the Gap, which is NOT MANDATORY, dont let them lie to you........and then I never heard from him again. Numerous calls, emails, and texts went unanswered. I decided to call a supervisor, a female who's name escapes me. I explained what happened and she apologized and said someone would get in touch with me soon. A week later and still no communication, I called back. This time the sales manager, Nick, called me back. Explained the whole thing....they had to rerun my credit, I had to send all my license/reg/insurance info gain, and 3 weeks later this still isnt resolved. Now I feel like I'm chasing them....to give them my money and business!!! This is the most unprofessional and unorganized company I have dealt with in a long time. I started this auto refinance process on January 9th, today is March 17th and its still not done. Save yourself the aggravation!!!! read more

I was contacted by Ernest from ILending several weeks after looking into a possible refinance of my auto loan. My situation has changed and when I told Ernest that, his reply was "oh so you like paying more every month for your car payment?". I do not think that is the way to talk to a potential customer and if he is an example of the customer service for this lender, I will take my business elsewhere. read more

Alex Barker handled my auto refinance and It was the easiest stress-free process I have experienced. I am very happy with the outcome and how detailed he was explaining each step. I definitely recommend iLendingDirect. If you get Alex, even better! read more

iLending is a waste of time for people that already have an interest rate below 5% APR. iLeneding is not fast, not reliable and interest rates are definitely not competitive. iLending went back and forth with me about my current loan, income and credit score. My credit scores are 828 and higher. My income is six digits. I put $10,000 down on a new $35,000 car. I have a large house fully paid for and generates income. The debt I have is the house I live in..... $480,000 house that's five years old with $135,000 balance. It took iLending over a week to tell me they could not beat the 4.45% car loan I already have..... ! iLending is a waste of time. read more

I had a great experience with ilending direct, Kyle Wright was professional, knowledgeable, efficient and very responsive to any and all questions I had. Throughput the process of my auto refinance he let me informed and made the process easy and stress free. I would highly recommend this company! read more

So keep getting so many fliers from this company and decided to contact them through the website. I put that I wanted to be contacted by email or text and I've never heard back. This was a week ago. Upon reading more about them, I think I know why they don't want to communicate in writing. It's because it gives you time to read and think over the contract whereas on the phone, I read from other reviewers that they make you rush to sign so that you don't see the hidden signing fees and other fees for unnecessary insurance. It's obvious the loan officers just want their commissions and to milk people for the most money. I get some people are desperate because they need a lower payment, but I'm not willing to tack on an additional 5k to a 11k refinance loan lol. read more

I was in DIRE Need of refinancing my auto payments. So I had been shopping around to get this done and was this close to getting screw over by another big corporate company when I received a simple call from Mr.Winthrop Ellsworth at iLendingDirect and was saved out of a Huge mistake!!! I was already drawn in my Mr. Ellsworth voice, a voice that has a smile in it and makes you feel like your talking with a friend. Immediately I knew I made the right choice. While other companies were looking at my car to loan value and gave up on me immediately. Winthrop didn't! He was the only one who thought out of the box to help me get my refinancing bill cut in HALF!!! I also FEEL so GOOD to pay this cheaper loan to iLendingDirect instead of feeling disgusted in paying such a large payment to the past Corporate Company. Winthrop has definitely made himself a family name over here. I'm referring him to anyone and everyone I know. Thank you so much Winthrop and iLendingDirect for being the good guy in the ocean of scammers. read more

Called in regards to my upside down car loan. Fixed my credit over the past few years. Chad helped get me half my car loan interest and over half my monthly payments. He was polite and down to earth. Very refreshing to not talk to someone not speaking on a script. Felt like he was here for me and not just trying to profit. I felt valued, and i felt like a person. Thanks again chad and Ilending for making this easy and very painless. read more

One star is going too far, stay away from this company and the representative Ramona , their communication is terrible they string you along waste your time and then refuse to call you back to tell what is up with refinancing your car. read more

I used iLending to broker a lease in 2017. I had no complaints until I learned the snuck in $2200 in fees without disclosing to me. Turns out they violated Colorado statutory laws in doing so. I was awarded judgment against this company, but the refuse to pay. BEWARE!!!!!! read more

This company has got to be hands down the most anti-military company I have encountered. I had worked out terms for a refinance on my vehicle with them. Everything was reaching the final steps of signing the new loan at which point I explained to the agent that my mailing address is different than my state of residency because I am active military and my home of record is in one state while I am stationed in another state. Despite this I still visit my home of record every couple months and will have the vehicle there. The vehicle is already registered in my home state with no issues from the DMV. The agent told me he had to check on this and would call me back. He called back to tell me the refinance offer is cancelled and they cannot have me living in a state different than where the vehicle is. I tried to ask for an explanation of why and asked would it matter if I was not military but had a summer home in another state? He responded with "this is the bank's rule, there's nothing I can do.".... I'm not sure if it's the agent that has an issue with my situation or the company but either way I'm left baffled and infuriated. read more

Worse experience. Tells me I'm approved. Gun shot my credit twice. I told them I was sick. However I jumped all hoops. Wouldn't accept my notary. They sent me 9 miles away. After I spent 60.00. To do it again. Then needed updated income bc it was longer than a month. Provided income so many times. Said don't pay my current loan everything approved. Month later. I get a late fee. Called ilending again said I needed tax returns. Now a month later. I says ok. Nothing. I called three more times. Now I how 1000 to my current car loan. Said just needed bank statements. I sent that. I had surgery. Sent disability income plus other income. Again said don't worry. Now we're two month into this and rep is just asking more junk. Two surgeries later. Still no loan papers. I call again told them they now cost me over 1000 plus 100 in late fees. Lost points on credit and on top of that 3 notary signatures. Guess what. They ghosted me. Completely stopped returning callls. Emails. Text. Letter. This was a scam. Real scam. Rep couldn't just say I couldn't get the loan done but dragged me through a MONTH of lies and tons of fees. Never been so disgusted by a company. Not because the loan but the lies and bullshit. They don't deserve anyone's business. I will be reporting to business bureau no disabled person with good credit score and verifiable income should have to go through all this plus left with a huge drop in credit. Late fee on report and sales rep ghosted me and his boss probably knows nothing. Bad bad bad. Hope no one gets same treatment. read more

READ THE BBB COMPLAINTS! That's all you need to know. Hidden fees in the refinance, hard credit checks, etc. I was halfway through refinancing with this crappy company, and they asked for my social security card. DO NOT GIVE THESE GUYS ANY INFORMATION MORE THAN IS NEEDED! THEY DO NOT NEED A SOCIAL SECURITY CARD FOR A REFINANCE! After reading reviews, they practice shady practices, like changing the terms. Even just on the phone with them, they went from $295 a month payments, to $361. just don't do business with them, use a credit union or bank. read more

Although I didn't always get timely calls back, when I called them they moved quickly to answer all my questions. Very helpful, easy to work with. Although they couldn't provide car loan, they provided another company who could at a very low rate. Also was done extremely quickly. Would definitely use them again. read more

Although they make the document signing process more difficult than any other lender I have ever worked with, they turned around and transmitted sensitive personal information (including my SSN) via an unencrypted attachment in unsecured email. When they reached out to me on the security issue, their first request was for me to forward the email back to them. Clearly, they have a very casual attitude towards securing customer data or they never would have sent my SSN and other information via email, much less asked me to resend it in the same way. I can't recommend them; the risk of data theft is too high. read more

I received a call from iLending Direct. I was happy that there was someone out there that could help me. Instead I REALLY feel like they took advantage of me. Unfortunately I had to do most of my communication on "work time" and I went thru the paperwork very fast. Numbers initially sounded good. I was paying $659 on my car with 4 years left on the loan. totaling $26,000 What I "agreed" to was horrifying when I opened the envelope to see that I had signed up for a 4 year loan and now owed $30,000 and my payment was $670. a ;month. I totally F_ _ _ _ _ up but doesn't common decency tell these people "Lois this is not a good deal"??? Why would they let me do this????? read more

I dealt with Morgan F. and she did everything she promised she would do...they were able to get me an excellent rate that dropped my car payment by $70 a month...Would definitely work with them again. read more

I would like to give a Big Thanks to Scott Wilkins. Scott went out of his way to always keep me updated about what was going on with the loan .I appreciate all his patients and honesty through this whole matter. Big shout out to Fleets financing. read more

I found this company through Lending Tree and they had the best quoted rate. Brian F. at iLendingDirect took care of everything and answered all of my questions. The refi was fast and easy. I eventually traded in that car and wanted to cancel my warranty, which Emily N. handled in a super efficient and friendly manner. Can't wait to refinance my new car with them again in 6-12 months. read more

Tried to do a refinance, was told that payment, etc. would include GAP insurance and also a fabulous 3 year, 30,000 mile warranty. I told Tyler I didn't need either, and that turned into a 10 min. conversation about how I'd rather owe people favors than buy the warranty. He then implied that my rate, etc. would change if he sent it back to underwriting. Shady, illegal and while Tyler was helpful at first - he got very snarky and rude when I told him I didn't want or need either option. Told him to close my app and I would go elsewhere. read more

First, iLending direct approached me by mail and stating that your interest rate is higher, and they will give the lower interest rate. I called them and given my details then they requested my social security and confirmed that I have enough credit history more than 720.After ten days I checked with them they said it's not been approved and telling silly excuses. I doubt about them; their intention is to collect only customer details and they don't have enough branches other than phone conversations. So, all of you please re-think before giving your details and better to approach trusted banks. read more

Had an absolutely fantastic experience from start to finish. Cannot say enough about this company! I worked with Brian to refinance my car and ended up lowering my payment over $200 per month! There are some confusing aspects to the numbers but ILending is worth every penny. If you aren't great with hunting for loan rates at different banks or you're short on time to figure it out yourself, call this company! What a massive help. Two things to note: In the initial estimates they include added gap insurance AND a bumper to bumper warrantee. I decided to omit the gap, BUT after talking to the guys at Lexus Santa Monica, they had glowing reviews about ILending and also told me to definitely get the warrantee. It's worth the $$$ for peace of mind that if anything major goes wrong, you only pay $100 to fix it. Brian was professional, SUPER patient, and made sure to always be in contact. Thank you!!! read more

While they were able to get me a lower loan rate, I ended up with a loan more than what I was refinancing in the first place. The person helping me (Travis) did not communicate two very important things to me during the process. First, I had no idea there is a $500 charge for refinancing. I am not happy with the amount, but I get it. Second, they applied a paint/fabric protection as part of my loan. I do not need the service, but when he told me it was included, I figured, why not. It was included as a hidden $500 extra cost. The entire signing process was very rushed with no effort to explain the agreement in detail. It was also locked, so I could not review it before reaching out with questions. Everything was done quickly on the spot. After calling to remove the added protection from my agreement, they told me it was not possible. I would have rather put that extra $500 toward my loan. They then had the audacity to call and offer me a gift card as a way to make up for the experience. I am so disappointed... I well up when I realize I was just "had" for my hard earned dollars. Having faith in people and companies gets harder and harder with every experience. read more

One star is not even deserved! Do not do business with this Company, they tried to scam me. Cristian told me she could lower my auto payment to $317 a month but "forgot" to mention that she was tacking on 3 more years of payment. SHADY!!! read more

We received a promotion in the mail from Fleet Services/ILending offering financing specials on our business fleet. I called the 800 number they listed on their brochure and was immediately connected to a rep who reviewed our personal and business financials, details on our fleet and then processed our request. Later that same day the rep called us back and congratulated us on being "approved" with financing at 2.94% interest and gave us 3 different loan term lengths to select from. Once we selected the term she informed us that she would submit the "final paperwork" to the bank and we would hear back from her later that day or the next business day with the final steps. After several days I contacted her and asked what the status was and she again stated that we were definitely approved and the bank needed our current loan payoff for 10 days and a per diem rate. Again, stating that we would hear back from her within a day! After 2 more days, I again had to call multiple times to reach her to then be told that the bank had asked for 5 years of tax returns. I again questioned our "approved" status and she reaffirmed this was just part of the process to finalize the loan so I provided 5 years of tax returns. The very next day after providing 5 years of tax returns we receive a decline letter from their bank that was dated 5 days before she requested our tax returns and 3 days before she asked us to get the pay off and per diem information from our bank. After several days of trying to reach our contact at Fleet Services/ILending I finally reach her and she stated that she had no idea of what was going on but asked me to give her 10 minutes to go into her Manager's office so she could call me call. Needless to say I never heard back from her and after a couple hours called their main number and reached another rep who looked into the situation and explained the initial paperwork that had been submitted was done incorrectly and had to be resubmitted to their board for review and that he would follow up with her and have her call us and keep us apprised of the situation. After a couple more days and multiple attempts to reach our rep I called the rep who was able to help us earlier in the week and explained that I still had not heard back from her. Our rep's supervisor called us to inform us that we had been declined because our business was less than a year old and our tax return showed it was a loss for the 1st year. If he had bothered to look at the paperwork or take the time to ask us how it was being structured he would have learned that the loan was not against the business, but under my husband and me who have great credit. They also submitted 3 credit inquiries against our personal credit. Needless to say, this is a negative on our credit report! This was the most unprofessional experience I have encountered with a financial institution. read more

These guys are crooks. I bought a car from them that did not last two weeks. They would not refund my money. You couldn't find a worse place to buy a car. read more

worse place ever! took 4 weeks to tell my I was approved to refinance my loan!. Levi told me 100% I was approved. I didn't make both of my car payments to my other bank like Levi told me not to.. He kept saying oh I'm sorry I'm not in office today never returns calls for 2 days. Took him 4 weeks to tell my I was denied.. He says my income.. but 4 weeks.. come on.. told me I was approved. I am now 2 payments behind on my car payments!!!!! and the people in the office couldn't help me. they didn't know what was going on. Ericka very rude lady and also Devin.. I have never been so mad at a place before. read more

One star is the lowest option otherwise I would have selected 1/2 star. Stay far away from Fleet Auto Finance, for your own good !. My sales person insisted that he was unable to remove cost of unwanted warranty ( $ 2,900.00) from the loan until AFTER the deal closed, but would process a refund immediately. Of course that turned out NOT to be the case. Now, according to him I have to wait 60-90 days for "state DMV" title issue to be completed before refund can be processed. Found out that many customers were told the same lie and spent months trying to get a resolution until the Better Business Bureau got involved. I sent correspondence to a sales manager AND their VP of Sales regarding this deception and received no reply at all. They dont even have the courtesy to respond to a legitimate customer complaint. I regret doing business with these people and so will you. read more