I have been a loyal customer of iKids Mansfield for 15 years without a single issue until I was referred to the Arlington location for my son's oral surgery. His appointment took place on 6/20/25. Prior to the appointment, our insurance coverage was verified; however, neither the Allowed Amount nor the Patient Responsibility was confirmed. As a result, I was overcharged $633.60. Despite my repeated requests, the Arlington office has refused to issue the refund I am owed. Initially, I was told that a refund could not be processed until my insurance provider issued payment. That payment was made on 6/25/25, yet the refund has still not been processed. I have contacted both iKids Arlington and D4C Dental Brands on multiple occasions (7/10, 7/18, 8/11, and 8/13) without receiving an explanation or timeline for resolution. Dr. Randy, I understand you no longer own the practice, but you are the reason my family has stayed with iKids all these years. I have never experienced an issue with iKids Mansfield, so this review is not directed at them. However, I cannot recommend iKids Arlington. Patients should ensure the office verifies all aspects of insurance coverage, including allowable amounts and patient responsibility, before receiving care. read more

Our 5 yo had an accident and was bleeding from his gums around his teeth. We tried to go to our regular office in Cedar Hill after calling repeatedly with no answer. We get there and a guy says it's closed because the air is out but there is one person inside. Not sure why they didn't update the phones to say they're closed but I go inside and thankfully the dental asst looks at the picture, agrees we need to be seen and gives us an ice pack, directing me to another location. I'm a little frustrated but I head to Arlington because it's closest. Got to the Cooper location at 2:05p. Sign said lunch from 1p-2p. Waited and waited but they still never unlocked the door. I tried it three times. And of course, repeated calls here are unanswered also. Watched other people try the door. Watched UPS try the door. It's now 2:50 pm. My still bleeding kid has yet to be seen. Just throw all the iKids locations away at this point. This is ridiculous. Update @ 3:10p: Someone called back from Arlington Cooper and advised the office closed early because the doctor was sick. A second closed office today with no note on the door or updated message on the phone system. Sigh... read more

NO STARS!! My son had 4 wisdom teeth removed here. It was the most horrible barbaric procedure. The gas didn't work and the shots didn't deaden his mouth enough. He tried to tell them it was hurting and gas wasn't working. They told him he was fine. He has described every bit of this procedure. This is not acceptable. He's 18, so he's not a young child being dramatic. My heart hurts hearing what he had to go through. I'M trying to leave NO STARS, but it's not letting me! read more

My son had a nerve exposed on his tooth, and we were scheduled for an extraction. We were scheduled at 2pm, arrived at 1:45pm, and sat there waiting until 2:30pm before we were told that they made a mistake and sent us away, without an explanation as to why. I was told that someone would contact me within the hour after they made some calls. That never happened. I called and spoke with someone, then was transferred to someone else at a different location, and then transferred back. Seemed I was just being passed off. At this point, I still didn't know why we were sent away. Finally at 6:50pm, I received a call from Janelle, the manager, and said she would try to sort things out over the weekend with the other providers after telling me the reason we were sent away was because the provider on staff that day wouldn't take our case because he didn't agree with the treatment. She said she would call me first thing Monday morning. Why would they schedule me with someone who is not okay with performing this procedure? I took off a half day from work just to pull him out of school and take him to this appointment, and then be sent away?! Fast forward to Monday...no call, and no answer whenever I called 7 times. I finally got through to someone at 12:45pm. I was transferred to Janelle, who said she hadn't called because she didn't hear anything back yet. But communicating that she was still waiting to hear back would have been nice instead of me calling with no answer all morning. She said she would call the doctor during the lunch break, between 1-2pm and call me back. Again, she never did. I called multiple times again, with no answer. Some of the worst customer service I've ever received. It seemed like no one cared that my son was in pain for over a week now, with a nerve exposed. He wouldn't eat or hardly drink anything, and he already has trouble gaining weight, so this was urgent. At 4:15pm, I had to leave work early to physically go up to the Mansfield office to speak to someone in person, since they still were not answering their phones. Then Janelle wouldn't even come speak to me. She sent someone else in to talk to me. We ended up being rescheduled for Wednesday, and I requested if we could get some sort of discount or comped procedure due to such a huge inconvenience, and the lack of care for my son, and their patient. I was told I could speak to someone the day of the procedure, but then when it came to that day, I was told they don't know. Day of procedure: When we were taken to the procedure room, the room was dirty. There was trash all over the floor in multiple spots. The controller box with the wires for the chair was open, and a major hazard of tripping. I took photos and video of everything. It was very unsanitary and I was so uncomfortable. The procedure ended up going well, but everything else leading up to it, and after has been the worst experience I've ever had. I will never be bringing my son back to such a careless place again. Fast forward a month and we received another bill from them, and they are stating that my insurance denied the x-rays done in February...when they had just taken some in January. Why did they have to do them again, for something we already knew was there? The nerve was exposed previously, but they said we could just monitor it unless it bothered him, which it didn't for a long time, but once it started bothering him, they suddenly require more x-rays? I refuse to pay this new bill. They should own up to this whole thing, where I had to take off of work TWICE for their mistakes, and write it off. They also seriously need new management. DO NOT EVER TAKE YOUR CHILDREN HERE! read more

Two stars because the doctor and nurses in house are very sweet. However, wait times are bad, and the receptionist staff are not good communicators. This week I called three times, left three voicemails. Received no call back (don't leave a voicemail.) finally just kept calling until someone answered. She told me she would get back to me with insurance info I needed after I explained I have called three times. She didn't call back. I called back the next day and got a "I didn't forget to call you. I'm trying to help you to the best of my abilities." She DID call back this time, and gave a different total than I had heard a couple weeks back for the dental procedure. When I was transferred to an insurance specialist, it was a repetitive conversation saying I had signed the treatment plan and she couldn't control insurance. I was told that I was confused about the number I had been told (when I remember the conversation In detail.) I finally told her that I was just trying to get a total, since I had received three different numbers, and that I wasn't blaming the office for insurance covering or not covering items. Finally got an answer. The whole process of getting a simple answer takes forever and the treatment I received was condescending and defensive. Short version: I like the doctors in person and the office staff when I'm there. Wait times are bad. Trying to get ahold of them and asking for help results in a days long process and defensive, frustrating, confusing conversations. read more

EMERGENCY NUMBER they give does not work. Trying to get a hold of someone in the clinic. My daughter had 2 wisdom tooth's removed. She felt one of the wisdom tooth being removed. She said she moved when she felt the tooth being removed. All they did was hold her from moving. Maybe they should consider asking what is wrong rather than torturing you. Her face is super swollen and her cheek is bruised. I had a horrible job done on a removal of a wisdom tooth and my face was not close to how her face was. read more

On Friday My daughter had her 4 wisdom teeth extracted and let me just say, we're happy with how friendly the staff were and how comfortable they made my daughter and I fee, Dr. did an amazing job because she's feeling good ! Let me tell you, my daughter doesn't do well with pain and she has truly gotten blessed because we're now on Sunday and she still feels no pain and healing is looking great. read more

I've taken my boys to Ikids for 4 years now. My youngest has a problem with sweets and developed multiple cavities which we were scheduled to get fillings in a month. Three days later he was in so much he couldn't eat so i called ikids and they got him that day (which i was impressed) but 98 dollars later, they said it was a cavity. Scheduled him 3 weeks out for the fillings..... THEY DID NOTHING THAT DAY! That night he was in so much pain he didn't sleep so we called Hyde, Miller and Associates, they got him in that day and it only cost us 55 and informed us that he had a abscess tooth... We called and informed Ikids so they called in a antibiotic and then also informed us they knew he had a abscess. Why wouldn't they have called it in a day earlier when they saw him and why wouldn't they push his surgery up? Hyde, Miller and Associates couldn't get him in for 4 weeks because he was a new patient BUT once they knew the story with Ikids they felt bad for him so they scheduled surgery 2 days later at 6am before other patients arrived.. that in my opinion is putting your patients care first! read more

I have been coming to this location for years for my daughter. For the most part everything has been fine. Scheduling appointments, getting you in and out at a reasonable time, communication and work. But just in the past year, it seems like they reschedule your appts. all the time and shove you in with everyone else, now your 3pm appt. is 330pm because there are 4 people waiting at the same time. The last straw was scheduling a filling, they were the one making the appt. We got there earlier due to my daughter never having a cavity, so she was a bit nervous. They bring us back and she went to the bathroom. They were so cold and unhelpful with her understanding, after about 10 minutes my daughter comes back ready to do this, and the manager comes in and says we will have to reschedule, because my daughter took to long? I told her, its ok that i have to wait every visit because you guys are backed up but the minute a customer takes a few minutes due to this, its not ok? This place does not care about the childs sensitivity. The manager was so unapologetic to what just happened. She let me leave and i told her we will take our business somewhere, where they care about children. Told her orthodontist about this situation and set me up with a better dentist and the staff was so much better!! I should've done this sooner! I would NEVER recommended this office to anyone! read more

I do not recommend this practice. They have messed up my sons appointments to get his braces off 3 times now and today is the day we're finally here to get them off and we've been in the waiting room for almost an hour. I hate this place. Do not bring your kids here. They've not only messed up on the ortho side of the practice, but the general dentistry side is just as bad. My 9 year old daughter had a molding done for a bridge and they lost the casting and didn't tell me until I got to the appointment. I left work multiple times only to be disappointed over and over. If you want a good experience, do not come here. I wouldn't even give them 1 star, but unfortunately that's the only way to leave a review. My official review is zero stars. read more

I had a morning appointment. I got their about 15 minutes early since I had two kids and needed to fill out new patient information for both of them. We were taken back before our appointment time and with two kids, our appointments took less than 45 minutes, combined. The hygienists were professional and worked well with both of my children. The dentist did great talking to and teaching both children. I will definitely be back. Great customer service, great dental care! read more

I brought my daughter here today for a check up so she could start pre k. I waited about 30 minutes in the waiting room, then when we got in the examination chair about another thirty minutes. A women who came in about thirty minutes after me complained about the wait to the front desk and the staff completely stopped my child's cleaning half way through and skip over me and went directly to her to please her while leaving me there to wait even longer with three screaming kids ready for a nap. They had already told the lady that she was after me, but decided to stop my child's cleaning half way through and go to her and make me wait to finish my appointment until after she was done and gone. Not happy! read more

This location sucks. I continue to give them a chance time after time but literally, any other location would be better. Wait times are terrible. & the staff never holds themselves accountable for their mistakes. Patient's appt was at 2:00 pm. I got here at 1:45 to check in, & they say "oh the appt is at 2:30 pm" even tho my appt card clearly says 2:00 pm. It is now 3:14 pm & I'm sitting here & have yet to be seen. An assistant has been running in & out the room to get things I suppose they need in another room. Just terrible. No stars at all. read more

They used to be great, but the past few months, not so much. They rescheduled my last appointment for both my kids, at the last minute. Then they waited until after 5pm the day before the most recent appointment to verify my insurance. They had some issues with that, so I called and left a message (because it was after hours but they called me first, after hours, so I thought I would give it a shot). The receptionist or whomever was working after 5pm, called back and told me it was too late to verify anything. She asked if I could come at 2:40 the next day to verify, even though my kids appointment was at 8. I had other appointments scheduled because I took off work, so no, I couldn't cancel a scheduled appointment just to verify insurance. I asked her if they could do the verification then the appointment so I could keep my same appointment time and she told me no. She said I could pay out of pocket ($300 per kid) if I still wanted them to be seen at 8am! Why would I pay out of pocket if I have insurance that you can verify??? And WHY would you wait until the day before the appointment, and AFTER business hours, to verify insurance??? They sent various auto emails to confirm the appointment but no one called about the insurance, until the day before. The dentist we had was good, but they need to adjust their verification process, and probably their front office staff as well. Another morning taken off work, for NOTHING, and she was not willing to accomodate me, even though we have been going there for YEARS. My time is just as valuable as anyone else's and she was completely unprofessional and dismissive of that. Find your kid another dentist. read more

I wanted a holistic dentist. There are none on my insurance. My oldest has gone to iKids in the past and had been begging to go back. Yes, my kids beg to go to THIS dentist. I was prepared to have to defend my natural/alternative decisions. Instead, I was met with total respect for me being the decision maker for my children. They answered question after question, explained why they do things the way the do, without pressuring me to do things their way. Because of their approach I was able to make better educated decisions and become a better caregiver for my kids teeth. I really feel like they just want to help. UPDATE: Last night I had to use the 24 hour emergency hotline. I was met with the same exceptional customer service. My kid was in pain. I was tense and feeling helpless. In a few short minutes, I knew what I needed to do to make it better in the moment, I had an appt to get a temporary fix in the morning. Here now and they were able to come up with a solution to avoid a temporary fix and get the full problem taken care of immediately. Person after person, visit after visit, I am met with exceptional care. read more

Lacking bedside manor/Customer service. We have been here three times and I will not go back. They say that they specialize in kids with special needs, yet none of their staff have been trained in dealing with kids with ASD. My child is very high functioning but still needs accommodations for sensory issues, and needs to be given simple 1 step commands. Staff act put out by my child, and I do not appreciate this. The doctors have no bedside manor. When my childs tooth needed to be extracted because it was very loose the doctor refused, and told me to get some gauze and remove the tooth in the parking lot. Nevermind that I was fine with paying cash for the tooth extraction, which was not covered by insurance. All in all the staff is just rude, the doctor has horrible bedside manor. Id rather go somewhere that showed a little empathy. I wont be back. read more

I have been coming here for 2 years now. The staff is friendly and the Doctors are fine too but the wait times are terrible, for our last 2 appointments we waited for almost 90 minutes past our appointment times. It's like a factory, they either overbook to maximize profits or can't manage patient flow effectively. Wait time overshadows everything they do, so one star. read more

I highly recommend this company for child dentistry my daughter had to get some work done they were fast efficient and the office staff is friendly and very good with children my daughter hates going to the dentist and she actually didn't cry and had a decent time even though they gave her some shots read more

iKids Pediatric Dentistry Arlington - Pediatric Dentists Near Me - Arlington, Texas

Dr Ross did not show up to my daughters appointment twice with sedation, first time he left her hanging because he was in the grand opening of their new clinic in waxahachie second time he had a "emergency" and could not go in the office and turns out he was at the Mansfield location they gave me the run around at both locations for them to tell me they could not see my daughter at the end and are all very unprofessional starting with him as the owner!!!! read more

Will never go back. Long wait times (like at least an hour), long hold times on the phone, brackets popped off frequently, poor availability for appointments, lack of communication and have had to reschedule my daughter's braces removal twice; once when they messed up her retainer and the second time when the doctor called in sick and no one bothered to notify me. Left work early just to arrive to be told there was "nothing they could do". Also, their "dental and orthodontic systems" don't communicate with each other and often times no one knew why my daughter was even in the clinic! No information was transferred- super archaic and inefficient! Can't wait to be done so we can find another provider for my other daughter. Would give ZERO stars if I could. read more

Not satisfied at all, first I think it's borderline a violation of patient privacy to have EVERYONE in this open room where others can hear of the problems with your childs teeth. It was chaotic, we waited over 20 minutes for the dentist to come in and spend 10 minutes and loudly tell me about the HUGE cavity my daughter had! I knew I would never make this office my daughters dentist. If you are fine with not having privacy and order than this is this place for you. Unfortunately i pay for insurance and it's important. Don't recommend this place! read more

They are amazing!! Hardly any wait time very efficient! They got all 4 of my kids in and out in under 1 hour and that includes all paper work I had to fill out! The waiting room was very kids friendly! I would recommend this place to anyone looking for a new pediatric dentist! My children felt very comfortable there. read more