This used to be the best pediatric dentistry place. The dentist's & hygienists are great, but their management is A MESS, so it resulted in appointment & billing MISTAKES.
APPOINTMENT MESS:
We had to reschedule our appointments for our 2 kids in January 2023 I called several days in advance, but didn't get a return call. The 2nd time I called, a female staff said they had an opening for 2 slots the next day at 2:20pm, which I confirmed. This lady also confirmed that no information update was needed for our account. So, we got there to find out that they did NOT put the appointments in the system, so they told us to just leave. The manager didn't admit to the mistakes, offered me nothing, & was unwilling to reach out to the dentists or hygienists to accommodate us. She was also unwilling to find an alternate appointment times that would accommodate our work schedules & school schedules since I already had to take off work schedule & my kids had to miss some school for the nonexistent appointment. Dr. Wright finally stepped in & arranged for us to see him that day then return another day for cleaning by hygienists. So, I was grateful for Dr. Wright's professionalism that day.
BILLING MESS:
When son returned with hubby for half of the regular routine appointment, they charged "new" $35 copay. When I returned for daughter's cleaning, manager assured me that it was a mistake & she would send a refund check. Instead of a refund check, we received an overdue bill for $168 in April 2023. I called & talked to Alyssa, bc apparently the older lady who was supposed to be the temporary manager was out on medical leave. She assured me that the bill was due to incorrect billing & she would resubmit to insurance correctly & our balance would be $0. Well, 2 days ago, July 13, we received ANOTHER BILL for the same $168! I sent them the email correspondence with Alyssa, but no responses yet. BEWARE of this practice. Although the doctors & hygienists are great thus, 2 stars), appointments & billing are now A MESS! read more