This place was awful. We went at 10AM in the morning on Sat and "Keisha" was so unfriendly. Wow it's gonna be along day Keisha, it just started. Seah H in living room faired a bit better but oh were we in for a surprise the next day...we checked out and purchased the 40 flat fee picking (yippee) then delivery and then assembly. We thought VIP would be a great way to go! WRONG!! Delivery was late. The assembly guy said he couldn't mount the unit because the parts were missing among various other parts. This was Suday FYI..After spending literally ALL Day Sunday on the phone they said they were sending parts and proper people to mount on Tues morning. OK not the worst thing right? WRONG. The guy has no clue why he is there but says we can't mount the unit on plaster and that should have been told to us at time or ORDER! Thanks Sean! Here we thought Keisha was gonna screw us...oh wait she did, the handles and rails to the wardrobe were missing. Thanks, girl! Way to look out...So we then tell the assembly dude from a worthless place called Urban Express to simply reconfigure it so it doesn't need mounting. he said he couldn't do that...he could only assemble what was on the order and since we can't mount he's peacing out...I then call IKEA who then calls his dispatcher and tells him to stay ( you can't make this up) but then his dispatcher says to leave...WTF?? Ok so i spend another 4 hours trying to get them to send the additional missing parts that the idiot from Urban Express didn't have with him so who knows when that will show up! Sweet! So then a "Yolanda" calls from Ikea says although we paid for assembly they can't mount it, what? didn't we go through this...just assemble and don't mount it. What is this a dissertation on idiocy...? So then after an hour we get disconnected..so of course she thinks that after 3 days I am just hanging up and going away right? of course...oh hell no so then I can Urban and get this, they say since I HUNG up on good ole Yo Yo they can't come out!!! OMGGG No really I am losing my mind now. And it xmas eve and now everyone is gone...oh yeah Day 5 will be Thursday FML..serves me right for being a cheap ass.....god please save us... read more

HUGE store and loaded with furniture displays. You can get a pretty good idea of how to lay out a room from the displays here. Most of the stuff seems to be in kit form so get ready to assemble. Clever storage pieces are everywhere. Yo can find some things that are a pretty good deal, and others that don't seem to be. Good luck finding help here because I rarely ever see any staff roaming around. As for the food, not bad and the prices are dirt cheap!! Meatballs were pretty good and the chicken fingers were nice and crunchy. The mac and cheese tasted like they imported it from my high school cafeteria back in 1980!!! I would avoid that one. I would follow the advice of the other reviewers and avoid this place on the weekends. If you are considering buying something, make sure you REALLY like it and that it is in working condition. This place is in the middle of no where and if you have to go back to return something it can be a big pain in the ass!!! read more

I used to love IKEA. This place was like Disneyland to me every time I would walk through and enjoy their magical food. HOWEVER! The last time I had stepped foot into their cafeteria for some infectious Meatballs and deliciously microwaved chicken tenders, I was highly disappointed with their below average customer service. Customers in line were asked "who wants chicken tenders", me and my significant other had raised our hand and said "WE would like one order". When coming up to the counter to receive our plates, they said we wanted 2 while we had said 1. They argued with us to make us seem like we were in the wrong, but wait, hold up, how you know what I wanna eat? You my stomach? You my appetite? Hell no. The two hags servicing were low budget sleaze cases that didn't know the first rule of customer service. Listen here Hunty, I said 1 order, how you know how many tenders I wanna eat? In the end, we took out ONE order and left. I can't believe that little hag tried to make me look like a fool for some chicken tenders, I know she tried it, but I let her know. I'm sorry that something went wrong in your life and you're working as a lunch lady and not happy about it but well damn, You didn't have to take it out on the people that just want one order of chicken tenders. Next time, calm your tits. read more

This is where my love affair with IKEA began. Could it be the cool furniture, small space ideas, tons of color and fresh designs, feeling as if your in a maze, or could it be that you ended up at a restaurant of swedish meatballs, lingonberry, and mashed potatoes? Watching the airplanes fly above was a thrill- planning the next trip you would get away to. But I had a kid and their are kid meals, kid seating areas, a family restroom with scaleable sinks and a sitting area! Let's not forget Smalland where your kids enjoys a movie or jumping in a ball pit while you- gasp- get a moment to yourself! But who am I kidding... The wafting smell of cinnamon rolls is what keeps me coming back!! The furniture is not designed to travel with you.. You build it and it probably should stay there. Don't move it or else you risk the integrity! But just know what you are investing in.. Pick up odds and ends, textiles- thats the way to go! read more

I stopped by Ikea in Elizabeth last wednesday at about 4pm . i parked in the row just past the family friendly section near the returns and exchanges. Spent about 45 minutes in the store and walked up to my car - Oh my god!!! Someone had keyed the entire drivers side of my 2014 Lexus GS... Oddly there was a police car about 200 feet away and the security car sitting about 400 feet away doing nothing...I approched the police car and he was having a sandwich. Uhhhhh. I told him my car was just keyed and he asked me if i want to file a police report...I said forget it your busy...I left. I decided to come back the next day and ask Ikea about getting sevalliance video. Guess what Ikea customers...They don't have any working cameras in the actual parking lot...Only directly in front of the main entrance and the cameras are so old that everything is out of focus. So, my advise to Ikea customers- Your taking your LIFE and your PERSONAL property into your own hands...Do not go to this Ikea EVER-NEVER because they care a BIG FAT ZERO about you- THE IKEA CUSTOMERS WELL BEING!!!!!!!!!!!!! read more

I really needed that wardrobe so I had a friend drive me out and get this sucka back to my apt........... for the right price this time ! !!! read more

The absolute worst customer service. After learning on line that the assembly time for my daughter's bed would take 2 people 4.5 hours to assemble - I wanted to add their delivery service. After over an hour and being transferred to several people - I was told by the head office's customer service manager that they couldn't take payments over the phone and I would either a) have to drive to the store (which in Manhattan isn't an easy task) to make this change in person or b) have the piece delivered and then call the assembly service to come back 24 hours later and assemble it (at their rate versus Ikea's). I offered suggestions such as paying for the service when they arrived or asking this to be escalated to someone that could override this absurd policy but he told me in no uncertain terms that he was the farthest up the chain that I was going. The policy is the policy. Well the policy sucks. Get it together Ikea. I certainly won't be back. Buyer beware. read more

IKEA - be careful of what you buy! Before someone else makes a same mistake we did, buying a mattress in IKEA is the worst thing to do to your body. They use very toxic substances to make it fire resistant, so after one month of our "latex" mattress off gassing I feel nausea, headache, sleeping disorder, rash and huge amount of stress. After I did research I realized that most of newly produced mattresses in US are toxic because of fire resistance regulations and that the damage is beyond imaginable (cancer, tumor, pneumonia, neurosis etc.). So, apparently in 2010 IKEA stopped using toxic flame retardant from its furniture and replaced it with another, a bit less toxic, but still emitting VOC's. That is only one chemical they use in production of mattresses and furniture, and all of them are carcinogen. I think our neighbors are also having side effects do to our mattress smell, that's how bad it is. This was probably similar to something like; hello naive people we've stopped putting arsenic in your food, instead we will replace it with cockroach poison and we will leave out this small detail because we can... triplepundit.com/2010/06... I'm still trying to buy organic mattress, apparently a lot of those companies advertise like 100% organic but it is a fraud. Example Pure Rest and their brand EcoBaby - they claim that everything is organic and not a tiny bit of chemicals in it but according to FTL that is false advertising and they have a NAOMI certificate which is their company. Another absurd is Keetsa which claim that they have Green bed, natural materials and 100% organic latex, for sure but maybe only 10% of that latex is in their mattress and they colored the foam in green, as for natural materials, I believe that they were refering to their cartboard packaging... business.ftc.gov/blog/20... If somebody has an idea, please let me know read more

be absolutely sure about your purchases here, otherwise you will spend hours waiting to do a return. on a Saturday afternoon (after Christmas, mind you), there was one service rep doing returns. I had 18 people ahead of me, so I took a quick lap in the as-is section. came back after 5 min and the same number was still being served. for $50 worth of returns, I'm not sure my time waiting was worth the money I received back. read more

I found the employees extremely polite and helpful. The store is tremendous but has shortcuts to lessen some of the walking if you check out the signs or ask the employees. But it is a fascinating maze of thousands of items at really good prices. If you are into organizing your things, closets, apartment or house you will love this place. I know for a fact that many so called custom closet designers use their great PAX closet systems. I bought two huge PAX closet systems that I personally designed online and get many compliments on. My daughter did her whole kitchen cabinets from Ikea and lives them. They have endless accessories for the draws, cabinets and closets. My only complaint, and the reason for 4 and not 5 stars is there are not enough people working there and you sometimes have to go searching for some help. If you plan making any large purchases or plan to shop there a lot get their store card!! I cannot emphasize that enough. It is free and almost always gets you a nice discount. Often the employees will tip you off to an upcoming sale and you have I think 90 days to get back the difference in price. I went back a few days later when things were on sale and got back over $150. read more

As nice and budgeted their furniture, equally FUCK ALL is their customer service department. We placed an order for for home delivery but the stuff never turned up. So we go back in person (as they never pick up phone calls, ask us to leave messages and never return them) and they didn't even know how to deal with their own computer system! How the hell can you work in a place and not know how the system works! They rectify the whole thing or so they said, and we waited at home for the delivery the whole day and again NOTHING! Its ridiculous! Elizabeth is not close for us and we had to keep driving up there! This happened thrice and we wasted three full days waiting for it at home. Who orders worth $1000 + and gets service like this. They are the most difficult people to deal with, with no interest in the customer. The people at the home delivery desk seemed lazy and inefficient! and after 10 days I still don't have any furniture! read more

I hate to admit it, but I've been going there for 16 years. My first studio apartment was as close to an Ikea display as they come. A downside is that the furniture is very disposable, no heirlooms here. But I still get my little nick nacks here. I love the sweedish meetballs too. read more

This place is a nightmare. Who wants to put cheap furniture together? Not me. Gothic Cabinet is a better deal if you don't have a lot to spend. read more

I hadn't been here lately and was surprised at some of the negative reviews and needed to revisit. I had a wonderful experience. Went during the week near dinnertime and found lots of parking spots near the door, very helpful and friendly staff and the items I needed...and a good and inexpensive dinner. Joined IKEA family and got a coupon for a 2/1 vanilla soft serve ($1 for 2) which had a lemon flavor, delicious. Great soup, drink & meatballs, I do like them for $5.99. Saw some interestingly designed products. read more

I love the place! I love the style here! This is my first time here and first time to set up our furniture! My husband and I were so tired but very excited! read more

Worst customer service I have ever experienced in my life. I traveled 3 hrs north to go "pick and deliver" 1600 dollars worth of furniture. then i realized the bed i ordered that was advertised with a headboard didnt come with it. So on my way to my new apartment the day of delivery i stopped by again. I never received a time slot of delivery and was told it was already out and that i can buy a new bed today and send back the one i dont want. My delivery did not arrive till the end of the day and i was missing my mattress and they brought 2 of my bedframes instead of 1. The delivery guy made a note abt my return. Furious, i called ikea and the headquarters told me that to talk to elizabeth directly id have to wait 72 hrs. Im a student newly moved to nyc, what am i supposed to without a mattress for 3 days? I borrowed a van and drove again the same evening to go pickup my mattress myself. I had to wait an hour for them to bring out my mattress and when i asked to speak to a manager i got attitude frm the lady that apparently i forgot to pay for the "pick" and deliver fee of $40 in addition to the 80 i paid for delivery. She said that i may have been dealing with a new cashier who didnt charge me properly but that "it was MY fault that i didnt realize that i did not pay the 40 dollars". Not only did i pay a fee for not getting half my furniture delivered properly, i got blamed for the whole mix-up. 2 weeks later today i am on the phone with ikea again and they are saying they have no record of my "return". I seriously cant even believe how a business can operate this way. read more

I would give it zero stars if I could! First and Last encounter with Ikea..... WORST CUSTOMER SERVICE DEPARTMENT EVER!!!!! This Bought a dresser, got home and found out one of the parts was defective, called Ikea and they gave me a case number saying I will be getting a call within 72 hours. Over 2 weeks later, NOTHING! I called again, got bounced around several times then got hung up on. Recieved a call the next day while I was at work, the person left me a number with their extension. I called back, nothing..... called back 4 times and left 4 messages in the next 4 days..... still nothing. Its been 3 weeks now.... and I am still stuck with a defective dresser. If I lived closer to the Ikea, I would drive back and return it... but its not that convenient to drive all the way there without planning specifically to do so. read more

no no no absolutely no customer svc would rather sleep on the floor than ever use this store again 3 times no show for delivery after 4 hour waits no one knows anything stuff delivered incomplete broken and rude i dont care how cheap it is no no no read more

3.5% Sales Tax. Once you get over the hassle involved with the nonsense with the shopping carts, it's okay there. Unfortunately, this location has the worst cafeteria out of the three area locations. read more

Went there on a Saturday, of course I had Swedish Meatballs, it's a tradition for me when I do visit Ikea, which is like 1-2 times a year. Usually the quality of food at Ikea Elizabeth location is okay to sometimes decent, except for this time was disappointing. Yes, I know it's a furniture store, and I'm writing review on their food, but I consider their food as part of shopping experience at Ikea. So, back to the food, the meatballs this time looked like dried prunes, the soups pots were not covered and close to empty, and the their famous lingonberry juice was so water down, its almost like flavored water. I don't know what happened to their standard, it's definitely gone downhill. After a disappointing meal and some furniture shopping I went to check out and wanted to use the kiosk to print out my Ikea Family Member card, the only two available kiosk machine were frozen, I went to ask the cashier about it, he made some calls and told me he didn't know what to do and told me to go look for a manager, which I did, and she (a blonde hair lady about 40 years old) was NOT in a good mood, after standing for few minutes right in front of her while she was fixing some mistakes at the Return center, I politely asked her if she could help me with the kiosk once she is done with her current task at the time, she got a little annoyed and was flustered and told me that I have to wait "because this is the reason why it's all messed up" referring to what she was dealing with at the time, which was unprofessional of her as a manager to complain to a customer about what she had to do, at the end, she asked another guy to help me out , who was in a much better mood and was happy to help me. To Ikea corporate office, Please up your standard, and retrain your managers who are suppose to be "managing" and help customers in a professional manners. read more

As an update to an earlier post. Ikea called me to review my compliant and issued me a refund for part of my order. I didn't have to argue or convenience them. They were agreeable and prompt about my refund. read more

This review is for their home delivery service. I had the worst experience and was baffled at how badly they communicated with each other and Urban Express (their delivery service). I went to the store on 12/30 so I can purchase a dining table since I was hosting a dinner on 12/31. The items were suppose to be delivered on 12/31 since they don't do same day delivery to Manhattan on the weekdays (had no idea until I went to the store). UX driver called on 12/31 and asked what my address was without notifying me why and hung up after I provided my address. UX dispatcher called and informed me that Ikea and provided them with the wrong address and they are unable to delivery my items, I would have to call Ikea to get it redelivered. Ikea neglected to put the street #, but somehow also didn't catch that the zip code provided didn't match the street address. I called Ikea customer service line and after waiting for about 10 minutes, I was finally able to get in touch with someone and she rescheduled my delivery for 1/2. We went over my address to ensure the mistake above doesn't happened again and I thought everything was fine. I received a call from UX on 1/1 and I went to confirm the address with them and it was STILL WRONG! They entered the same address and I had to correct it with UX, however, unbeknownst to me, they changed my delivery date without informing me. I had to deal with the same situation again on 1/2 and call Ikea customer service center and they were unable to do anything for me. I was informed they were unwilling to make any exception (even though the error occurred on their end for the second time) and I would have to wait until 1/3 for my items. There was nothing they were willing to do to help rectify the situation and if I wanted to refund my delivery charge, I would have to go into the store after I received my merchandise and see if they are wiling to refund it. Just the worst experience! Everyone be warn and I would suggest that you look over everything twice with the sales associate in store and make any correction there. read more

Today was my first time visiting Ikea. It was recommended by a neighbor of mine. The first impression was good. The front parking lot was well kept. Walked inside to see some promotional furniture which was nice. However, finding a shopping cart was a bit challenging. When I finally found a shopping car, I used the elevator to get up to the second floor where all the showrooms were. The prices were definitely reasonable. I was annoyed when I was interested in a television stand. The tag on the item said that the item was sold out temporarily and you needed to get a staff member for more info on the item. I was looking for a staff member for about 5 minutes and could not find one. Finally I found one but he said that the item that I wanted was not part of his department and wanted nothing to do with me. Did not even offer help or to call someone to man that department. So I'm no longer planning on purchasing the item. So I walk through the rest of the store and showrooms. The showrooms were very nice and offered great design ideas for your home. I soon found myself upon the bedroom department of the store. I was interested in buying a bed frame and there were three staff members in the bedroom department. I asked one lady for help and she was very polite and informative about the bed frame I was looking to purchase. So wrote the name of the frame down to perhaps purchase it in the future. Next I went to the food court. Before I ordered my food, I went to use the bathroom. The mens bathroom can only be describes as one word, DISGUSTING! The grout was dirty and black. Used paper towels everywhere and the dipper garbage was filled to the MAX! On top of all that there was a strong odor of sewage. I did my business and raced out of there. I then ordered my food, I ordered Swedish Meatballs which were very good and affordable. After that I went to the first floor, the first floor of the store sold the smaller items on the Ikea line. By that point I wanted to leave by the bad taste the bathroom gave me. Finally it was time to checkout, I only bought a few candles. I was ready to leave but the price of the candles on the shelf were different from the price I was about the pay for same candles. The cashier them rudely explained to me how you needed to be part of the "Ikea Family" to get a discount. I then signed up, got my discount, and left. I left very annoyed. I probably won't be coming back. I'm now burning the candles that I bought, they don't even have a scent, even though it smelled good at the store. read more

On June 22, 2018, I ordered a shelving unit online from Ikea. I was told that it would take approximately two weeks to arrive, which it did, on approximately July 4, 2018. Upon inspecting the product, we discovered that the unit was missing all of the nuts and bolts that were crucial to assembling the shelving unit. I attempted to call Ikea customer service several times. Most times I was unable to reach customer service, as the number was supposedly 'not working at this time.' Apparently the phone lines were so overloaded, that a live person was unreachable. Over the course of one week and after spending at least 45 minutes on hold per day, I finally reached a live customer service representative. The representative agreed to send me the parts that were missing. I asked that they be expedited, but she said that because they were being shipped from overseas, that wasn't possible. Two weeks later, I received the parts. Upon arrival, I hired a professional handyman to put the shelve together for me. Three hours later, he informed me that the sides of the shelves in the box were the wrong ones. Ikea had packed the wrong shelves and it would not be possible to finish the shelving unit that day. That was July 21, 2018, nearly one month after the original purchase. I got on the phone again, and waited, waited, waited, before finally managing to talk to a live person. The representative told me that I would need to wait yet another two weeks for the missing shelves to arrive. Ikea would now send me an entire new shelf unit and we would be able to take all the parts we needed, and then send the remaining pieces back with the shipper. The shipper would deliver the new shelf and take away all unnecessary pieces at the same delivery/pick-up. By now, I had become incredibly frustrated, but there was nothing I could do but wait. The shipper finally arrived, but they didn't delver the parts. They were unaware that they were supposed to deliver parts; rather, they had arrived to take the old shelf with them. We declined. That was approximately three weeks ago. We called Ikea yet again, wasting several more hours on the phone, on hold, and were finally told that Ikea was having difficulties shipping products to New York and New Jersey. After nearly two hours on the phone, Ikea offered me a $50 gift card (Why would I want a gift card from a company that can't deliver its products? Why go through another nightmare delivery scenario? We still have the gift card. We don't want to use it.) and also a refund on our credit card for the delivery charge. I still have yet to see that refund for the delivery. Anyway, on August 21, 2018, I finally managed to talk to the delivery company itself and was told that we would receive our parts on August 30, 2018, between 2:00pm and 6:00pm. At noon on August 30, I received a call from the shipping company informing me that package would not be able to be delivered today. As you can imagine, this is a very frustrating situation. read more

I would've put 5 stars but today I went with my boyfriend to buy three furnitures... one had an aisle 0.. so there's no aisle 0 so my boyfriend asked one of the employee that stands by the aisles of bed and sofas " helping " customers my boyfriend showed the picture and asked for help and this rude employee said with a nasty attitude " What! is it?!" And another employee dark skin guy laughed because the way he talked to my boyfriend. This pisses me off because I work as a Pharmacy Technician I deal with customers... with patients that are not friendly most of the time and one thing I hate to do is treating bad my customers or the last thing I want to do is make my customers feel so stupid. I swear I wanted to say something so bad to those employees and complain to the manager. They should get another job if they don't like what they are doing! read more

Great furniture, great food, but the customer service SUCKS. The worst of it is in the home delivery area. When I went there a few weeks ago one of the reps (her name is SHELLY, I have never seen anyone who works as slowly as she does and not only is she incompetent but she is also nasty to boot) decided to reorganize the line at home delivery. When I arrived there was only one line for all three registers but she moved all the people who were directly behind me into separate lines and told everyone to go to the register that they were lined up for. Unfortunately I was stuck in Shelly's line and 4-5 sets of people who came way after I did were able to check out. Then when it was finally my turn she started processing an orde correction for a girl who came out of nowhere before she would serve me. read more

The frozen food is really good. We purchased an entire kitchen (no appliances) at one of the first Ikea's over 20 years ago.- in PA near plymouth meeting. The doors were cherry - mahogany red. After about 10 years the color started to wear when I washed it. We went back with one of the pieces and a sample. They replaced ALL the doors free of charge. When I decided I got tired of the color and I had a leak in the pipes and the particle board warped, we decided to change everything out. Couldn't just change the doors as they went from cm to inches..was disappointed...had to buy everything over. $2300 was better than 30K for the cabinets...and not particle board Ikea Elizabeth was great.. We are happy with what we have as we, like many of us live paycheck to paycheck.. The only con: THE RETURNS. They take forever Another PRO: self checkout. They need to keep it open until the store closes as the lines can get long. All in all, kudos to Al the manager. read more

We have spent more than 2000 dollars there but now we got nothing!!! Our stuff is always on the way to our house and never ever arrive!!! God help us please !!! All we need is to get what we bought and the so called customer service. God help us!!! IKEA is just a legal mafia!!! read more

I thought all Ikeas were the same but I was wrong... The Elizabeth one is terrible. Escalator broken, computer system not working and so many out of stocks. Because the computers weren't working you had to go to the info desk to be helped by the most surly man! One couple next to us had waited 40 minutes for their furniture pickup!! read more

If I could give zero stars I would! I LOVE IKEA!! However the staff at this store need a major attitude adjustment. First one cashier was ringing up someone so I got on her line...she then says I'm closed, I am taking people out of the line that do not have that much stuff in case I need to answer the phone and leave...WHAT??? You decide who and when you ring up someone.....UNREAL. I get on the line next to it with another cashier and she continuers to ring people up with the same amount of stuff or MORE then I had...UNBELIEVABLE! I was boiling and it wasn't because the place felt like a sauna..BECAUSE IT DID...then the line I am on the cashier is taking FOREVER! Lines everywhere and she is moving slower than a snail. FINALLY after the other cashier has already rung 6 different people since my interaction, then my cashier tells me, no you have to put everything on the belt...WHAT??? I just saw you ring up the person ahead of me and not empty their cart...I have 10 pieces of 3 different items, 10 bases, 10 shades and 10 lightbulbs...ALL YOU NEED TO DO IS RING UP ONE OF EACH AND MULTIPLY IT BY 10!!....So thankfully, the person behind me was as equally as frustrated as me and helps me unload the cart....stay away from this Ikea if you are looking for a pleasant shopping experience read more

The key to getting in and out with the least amount of aggravation is to get there early on a week day. I got there at 9:30 a.m. when they open for breakfast. The food was good. Then at 10:00, when the store itself opened, I shopped and got our furniture with no crowds around. Went right through the check out and delivery lines. They delivered the bedroom set and put it together in 2 hours.They did a great job and I have no complaints. read more

IKEA has the worst customer service I have ever seen!! After spending $1000. On a closet organizer my daughter and I had to pick up 2 95lb pieces with no help from anyone. The other pieces were approximately 50lbs a piece we could lift those we had to put them in our car it took approx. 45min with no help from anyone. I went back to return a rod that was broken waited 20min then tried to ask some ?'s again not one employee around !! I was so disappointed !! I like the products but the employees are no where to be found and when you do find them they are extremely rude!!! read more

Farouk in home delivery is a superstar! He went above and beyond to help me modify my order long after I had left the store. Employee of the decade! read more

terrible horrible customer service. still on a 40 min hold trying to speak to someone since the most expensive piece we ordered for delivery was not included in the delivery today even though the item is noted on the delivery slip. very professional. read more

Do not order a kitchen at the Elizabeth store. I ordered a full kitchen (cabinets & appliances). Only 1/2 the order was delivered as promised. I have no idea when, or if, the remaining kitchen will be delivered. Numerous phone calls and emails get no response. Once everything is paid for you are ignored. I have been without a kitchen for several weeks. Something is very wrong at the Elizabeth store. read more

Most horrible company,,worst customer service,,horrible horrible experience ,,never buy online or phone,,the worst customer service representives,cold callous n least helpful read more

Ikea's show rooms inspire you all the time. And the staffs there are friendly and nice.

Went to this location again after giving the other location a shot. I now know I can visit any ikea and be happy going there, looking around and buying those little and sometimes big things that I need. The best part? Their restaurant! I absolutely love their Mac n cheese. Actually had a kiddie day there once. Was a lot of fun, lunch was the cake topper. Always a big fan of IKEA! read more

If you want non-existent Customer Service and communication, then IKEA is the store for you. I placed an order on-line for furniture to be delivered on a specific date and not only did IKEA change the delivery date (to a day/time that I would not be available), THEY NEVER TOLD ME THE DELIVERY DATE WAS CHANGED!! I had arranged for someone to fly from NJ to Chicago, where the delivery was scheduled and the date changed without any notification from IKEA. To make matters worse, there is no e-mail address for customer service and when I called to see what happened, I was on hold for 57 minutes the first call and then 48 minutes the next call. Totally unacceptable. I don't know how they stay in business. I even tried calling the NorthAmerica corporate HDQ, and they were no help. My experience was horrendous. I am making it my mission to tell everyone I can reach to never shop at IKEA. read more

IKEA is my favorite store. Ever. Seriously. They have amazing, high-quality, easy-to-put-together furniture, and just when you think they couldn't get any better, they have Swedish meatballs (which are very good). I recently got a new bedroom set from there, and I LOVE it. I would rate more than 5 stars if I could. read more