Worst customer service ever! If things go smoothly, this is good. However, if you do have problem, they have the worst customer service. I had a sofa to be delivered to my house. The delivery people turned up in the street in pouring rain. I asked them whether they covered the sofa. They said they have some blankets but not enough to cover it and the sofa will be probably damaged. I told them I will refuse the product if they deliver it and the sofa is damaged. Instead of covering it, they returned the product. IKEA rep Sarah called me the next day. Instead of apologizing for the issues, she wanted to charge me for the delivery but refund the product cost. I told her that I want the sofa and that Ikea cannot expect me to accept a product in damaged condition. She refused to acknowledge it and was more focused on charging me additional fees than on really delivering customer service. When I asked to speak to the manager, she refused to connect me to the manager. read more

I had purchased a sofa yesterday from Ikea, Elizabeth, NJ, and delivery was scheduled for next day from 9 to 1. At 1, I called the delivery co. and was told that the delivery will be from 2 to 6. No apologies, no nothing. Why the change? No coherent answer. This ia a 2nd time I was screwed by Ikea. First one was when I had to replace damaged door to my $ 4000 kitchen. The store manager told me that she will not serve me after I had refused 3 other damaged doors while returning my door. Ikea kitchens have 25 years warranty. What a joke!!!. PLEASE BE AWARE OF NONEXISTENT CUSTOMER SERVICE. Everything is peachy-creamy until you need help . I'M DONE WITH IKEA. read more

Many years ago I had a great experience with Ikea. Literally furnished an entire home and some of the furniture is still going strong decades later. Today's Ikea is a entirely different story. We visited the store in Elizabeth NJ. About the only good thing we can say is that sales tax is 3.5%. If you go you can expect: Items in the box don't match what is on display or described on line; Prices ring up differently at register than advertised No assistance on the floor from staff No assistance loading boxes (one item weighed 240 pounds) Long waits at check out Parts missing and or broken in the box 20-30 minutes on hold when calling the store to replace broken missing parts The "ask Anna" feature to be worthless Quality of the product has significantly declined In short the store is understaffed and stocked with low quality items read more

Truly the devil's furniture store. We arrived at opening 9:30 when the restaurant is supposedly open for breakfast but store part is closed. The seating area was not completely ready - chairs were on table but we chose to sit in the children's area because we have two young kids and needed high chairs. All of a sudden a very huffy employee began chasing people out of the seating area redirecting them rudely to the other side and angrily moved chairs from tabletop. My husband had gone to get coffee and my children were already seated with food. They were settled. One of them has special needs and is at risk of wandering so we purposely chose uncrowded areas. This worker glared at me and I just shrugged and gestured at my two littles - these highchairs have no wheels so unless this lady was going to lift them to the other side of the room - we stayed as she passive aggressively placed chairs loudly on the floor. Let's reiterate there was no signage - no barrier rope - no indication that this area was "closed" - other people had made the same "error." The most inconvenient part was the out of order baby care or nursing area. My little guy likes to move around while feeding and latches on and off to peer at surroundings. So I had to nurse him in the accursed cafe area because I was not going to nurse him in a gross bathroom. How or why a nursing room is out of order from the moment the store opens - I do not know. It is hard to nurse a moving baby underneath a cover in a cafeteria and not draw unwanted attention. There was one guy staring but too far away for me to verbally or physically confront with baby latched on. So I just had to turn my back and concentrate on baby and watch planes taking off from Newark. Ladies who breastfeed - this store is not friendly to us. Does not offer alternative room. They will ask you to fetch a bin of forks from their own storage areas when they run out - this happened to my husband. We are not IKEA haters. We love the one in Conshoken PA. The employees are so much nicer and helpful and generally do not hate the world around them. Please corporate IKEA - do some morale boosting at this location. read more

Went to IKEA in Massachusetts and spent over $1000 on a bedroom set and paid extra to have it delivered and installed. 2 weeks later they delivered the boxes but did not install. The delivery company never got the installment order. When I called IKEA they admitted it was there mistake but they now can't get anyone to his apartment to install until a week from now. Did I mention he has a bad back and us having company this weekend. There customer service was not helpful. Both he and I were on the phone for over an hour trying to rectify this situation to have the furniture built and installed today or tomorrow but they couldn't help us. This company gets 0 stars from us but I had to give at least 1 star to post about their incompetence. read more

ikea customer put you hold forever, delivered wrong item and requested refund even order picked up more than a month still didnt see any credit, called service the lady who picked up phone says confirmed received item and refund approve but not sure why didnt issue refund.. then transfer to another customer service another 45 mins hold till now still didnt got anyone answer read more

On 8/3/17, my wife and I visited the IKEA store in Elizabeth, NJ to purchase a furniture (sofa) and some other decorative items for our remodeled house. Although we were not able to find all the items needed, we still purchased a sofa and some few items. Needless to say, we also paid for the sofa and the other items to be delivered to our house in New Jersey, which is about 15 minutes away. On the other hand, the sofa and the other items were not delivered on the date arranged with the store even though my wife and I were excited and took a day off just to receive the items and arrange them at home accordingly. Regrettably, the delivery was not made, so we also called the delivery company to find out about and we were told that the items had not been received from IKEA. As such, we returned to the store the next day to discuss the issue with Ariel, Supervisor of the delivery (After Sale) department. Frankly, she was professional, apologetic, and offered to ensure that we receive the items the next scheduled date. She was so pleasant and wonderful that we did not doubt for a second that the second delivery date will be an issue. Guess what? No items were received on the second scheduled date. Once again, we contacted the delivery company several times to inquire about the merchandise and it appeared that they had still not received our merchandise from the store. As such, we tried to contact the Supervisor again to discuss it, but she was never available and/or responded to our messages. Therefore, we went to the store again to speak with her manager, since the situation was not getting any better. Realizing that my wife and I were upset, the manager apologized for the inconvenience caused and promised to send us a store credit of $300 via email or gift card by mail as compensation for the inconvenience caused. Of course, he also arranged another delivery date for us and promised to personally make sure that everything goes well since the situation was not getting any better. Finally, we were told that they do not have any of the sofa in stock and that is why they have been misleading us. In fact, I wrote to the CEO, Mr. Jesper Brodin on a number of occasions, but continuously received those robotic responses from Customer Service Specialist who does not seem to have any expertise and/or authority to resolve the issue. Subsequently, I have still been writing to the CEO, but it looks like customer service is not one of the company's strengths because the matter was referred to the same delivery (After Sale) Supervisor, who continuously failed us. Although I accepted the Supervisor's phone call to bring the matter to an accord, she once again failed me. Evidently, she offered to refund the cost of the sofa back to my credit card and send me the $300 in gift certificate meant for the compensation, she then called me two hours later to rescind the offer. According to her, the Store Manager told her to rescind it and i have an email from her indicating as such. Therefore, my wife and I are left with no other option but to pursue a civil suit against the company. What is shameful is that how can such a company be in business and i have never experienced a CEO of a company, who will allow a 3 year case to continue without a resolution. After all, i was trying to settle with their minimum compensation, but will now sue for the full amount of the loss wages for both of us, which is more than the compensation amount in question. Of course, the cost of the sofa is still not refunded. read more

This store has very few good employees. Most have a terrible attitude and try to get through their hours doing the minimum.

Still waiting for my son's bed.. Ordered a month ago. The wrong boxes were delivered...The 800 number given to me doesn't work.. I had to go on-line to find it. After being on hold for over 90 minutes, I was told we will pick up your order. Still waiting. Horrible experience. I will never order from Ikea online. read more

Worst experience ever !!!! Would put 0 stars if I could ! They sent me broken pieces so I can't even sleep on my bed. Never sent the slabs for my bed to put my mattress on which I ordered ! A piece was missing from my sofa so I have no sofa ! Cabinets were missing from my tv stand. And the book shelf was completely uneven. I paid to get everything picked , delivered , and assembled and thought it would be taken care of. WRONG ! Will never shop at ikea ever again. I really suggest saving your time , money , and frustration. What a nightmare !!!! read more

RANDY IN CUSTOMER SERVICE IS RUDE! I bought a shelf and upon returning home, the shelf was broken. Inconveniently I had to return to the store. Without apology, Randy rolled his eyes and dismissed me. I asked what the procedure would be and RANDY STARTED YELLING AT ME. I am currently waiting for my shelf. And I am currently humiliated. Y'all need some more customer service focused people working here. read more

Hello All, For Thanksgiving shopped at Ikea for the first time. Not a bad place to shop furniture, very affordable. Only gripe is with their home delivery service which was horrable. I think they work with Urban express for delivery in NJ/NY area, they are the culripts. I ordered a kingsize mattress Urban expressed shipped in a mini van folding the mattress into two halfs. Imagine what would happen to the poor mattress. I have to reordered again the same thing. So finally have to rent a truck myself to bring the mattress. Ikea was nice enough to return me the money for home delivery. Just want you to be aware of this problem before you home delivery any thing from Ikea. read more

This Ikea sucks!!!! I came back to NYC for work and found a place in New Jersey. I borrowed a friends car and bought a bed and bed frame. I took everything home and started settling up... bingo... middle peice of frame is missing. Thought to myself... it happens... pieces go missing.... so they will just send it out. I spoke to a guy named Quam on the phone who came off immediately on the offense. this is not our responsibility... this yours... you should know that it comes separately. I said may i speak to supervisor. Latisha here... yes... your fault... you should have picked up piece... not our problem... yatta yatta yatta. Latisha... the picture shows the piece in the box.... there is no "Mainbracing - MOST IMPORTANT PART OF BED - IS NOT IN BOX - GET IN AISLE 78 BOX 96." She said there is a sign. It is bullshit beacuse when i tried to order the peice to be delivered the Customer rep said this happens "ALL THE TIME." So how much will that be to get it shipped. "Okay piece costs $9.99 and Shipping will be $23.54." Ummm... excuse me?!??! Yeah... they charge you for the weight. OMG... okay just send it to me!! When can I expect it... in a week. OMG f*(* you and IKEA... never again will i utter Dutch, or whatever the language is, to make a purchase. read more

The people that work in the restaurant in this Ikea are HORRIBLE. They are supposed to stop serving food at 8pm, but really start "running out of things" at around 7:30 in an attempt to punish people for coming in at that time. Also, the restaurant is supposed to stop serving at 8, leaving you until store close to enjoy your meal. But not in this place. They start banging chairs around you at 8pm in an attempt to try and scare you out. We sat down at 7:45 with our meals, and in approx. 5 minutes someone was haraasing us at our table asking us if we were done. (The store closes at 9pm). A few minutes later a different person approached the table to ask us if we were done, and told us that they wanted to get out of there, even though there were other tables where people were simply trying to eat and enjoy some conversation. Then , another person harassed us about 10 minutes later. Then another lady came by spraying the tables around us with cleaner. We felt rushed and uncomfortable the whole time. They also clean up the salad bar before the place officially closes. read more

Ikea is fine as long as your standards are low and you have time. They are cheap but... I spent a few thousands on a kitchen from them and ran into lots of issues and a terrible service: - they advertised a rebate but it was impossible to get it online, I had to spend hours on the phone ordering the dozens of elements needed. - the delivery is subcontracted to a company which does a terrible job. They never showed up on delivery day and never bothered to call. They wasted about 12 hours of my time. - When the kitchen was assembled, we found out that a half dozen elements were not right: missing drawer fronts, doors too large, missing feet... we had to go back to the shop three times to exchange stuff. And it was costly because they do not recognize their responsibility. So, add 40% to the price you pay, because it will be the cost of the mistakes, inefficiencies and aggravation that you are bound to deal with. Now, to be honest, once you will be done, it will look good, but it will not have been easy! read more

The goods are inexpensive and the quality ranges from cheap to decent, but the SERVICE IS ABOMINABLE! Especially if you request delivery and assembly. My "picking and delivery service" was screwed up at every stage, from failing to secure requested items to just getting the delivery address right. Be warned. They DO NOT DO WHAT THEY CLAIM THEY WILL DO! Extremely frustrating experience. Next time I will gladly pay more to another provider to get things done right. read more

IKEA is ridiculous!!! They recalled my dresser which is fine. They picked it up- this is also fine. They picked it up 3/19/18 and delivered it to this Elizabeth location on 3/28/18 for my recall refund. It's about to be July and not a single soul can explain to me where my $250 dresser is. North American- which is the company that delivered it sent a receipt to prove it was delivered yet IKEA keeps saying they never got it. And everyone keeps forwarding me everywhere because no one knows how to figure this out. I've been on hold for HOURS with this company and all I get is "so and so is going to call you back." Nobody ever calls back. And they most certainly do not practice due-diligence. That's why your furniture falls apart- just like your customer service. read more

I am a fan but they need a bar in this joint to make it bearable. Once you enter - it takes a minimum of one hour to exit!!

It is the Elizabeth NJ IKEA. A fun place! But what I also like about this IKEA is the Bottom Dollar or some dollar type store across the lot which so can not seem to find on Yelp, and we found a lot of things in there as well. Happy Shopping! read more

Can see why this place is rated a 3 star. Parking is definitely not an issue every time I come here. Soon as I walked in I saw a customer jump up from what turned out to be a cut. She had cut herself after picking up a set of candle holders. The holders appeared to have been made of glass and one had cut her finger. Luckily an employee was there to see how it occurred and walked elsewhere stating she was getting stuff for the customer to clean herself with. Plenty of times I have seen items left broken. Staff should do regular walk throughs. I asked another worker for magazine holders and he must of been new as he didn't know and asked me to give him a minute as he went to find out. He asked another employee and was able to guide me. Walking to check at 8pm I came across long lines. Only 4 registers were opened with each having a minimum of 10 ppl. I spend more time waiting in line then walking through the entire store. The cashier was approachable and friendly yet spoke to the cashier next to her in regards to "where did all these people come from ugh". read more

I love shopping at Ikea. I'm going to start with that. I enjoy going through the showrooms and buying random trinkets at the marketplace. Lastly any visit is not complete without gorging on some good Swedish meatballs at their restaurant. Having said that this location doesn't do it for me and I'll tell you why. It seems that compared to other Ikeas I've visited, this location is messy. Explain you say; well I'll be glad to. Now I understand that with the thousands of visitors making their way into the showroom, they will absolutely make a mess of things. But this location's showroom is rather neglected. I don't find their displays appealing because everything is topsy-turvy and some furnitures are broken. When I want to look at a layout for a kitchen, living room, bedroom, etc. I want to be impressed with it. I can't really say that when I'm here. It's unfortunate though because other Ikeas bring that excitement to customers. I do understand that this location may attract more shoppers because of its proximity to an outlet center but it's still not an excuse for failing to live up to my expectations of what Ikea is supposed to be. read more

Great Ikea, because it's spacious, well organized, has a terrific restaurant, and everything else you go to Ikea for. On a weekend, go early because it's too crowded in the afternoon. Remember though, it's still Ikea, so keep you expectations in check, and you'll enjoy the visit. read more

HORRIBLY UNDERSTAFFED!!! No help at all made finding what we wanted impossible!!! On their website said the shelves that we wanted would be restocked by January 12th guaranteed! We came on the 14th and they said they have no idea when they are arriving but they do not have them!!!! read more

i have been waiting for ONE DESK for a very long time. my head hurts. the waiting room is by the door. it is cold. the only thing that makes this trip worth it are the meatballs. i am losing my mind. might cry soon. they REALLY need to get rid of the click and collect thing :( can we get an f in chat for my sanity read more

My experience at Ikea was not a great one. The girl who was working the check out, Quanisha Williams, was one of the most unfriendly, rude and disrespectful employees of Ikea I have encountered. When we got to the register to purchase 4 kitchen stools, she told us we needed to go get two more boxes of the chairs legs. I explained that I thought you need one box per 2 chairs. She told me not to tell her how to do her job and that we were going to need to go get more boxes. She didn't even offer to go get them for us. She put a bad taste in my mouth and gave Ikea a bad name. read more

I've been here a few times over the years and it's a decent location, basically the same as compared to the IKEA stores in Red Hook, Brooklyn and Long Island. I bought two table lamps and two small plants - a cactus plant and an aloe plant. It was crowded when we came here but it was a Saturday afternoon so I expected that. Despite it being crowded, we found a parking spot with no issue. Later, when I was in the lighting section of the store, I was assisted by one of their employees and she was very helpful. read more

IKEA SUCKS NOW?* Clearly I missed a memo. When did Ikea become the saddest, angriest store on earth? I used to go there (30 years and counting) for a sort of kicky experience buying well designed, unusual, sort of disposable furniture in a place where my kid might enjoy a romp. I avail myself of the bargain basement stuffies, maybe even have a crappy coffee. I just finished buying a bunch of things there - rather alot of money too - and the cashier starts scanning the people behind me BEFORE MY CARD HAS EVEN BEEN SWIPED. When I mentioned that I could use a little help before the people behind me's stuff starts crashing into mine, she basically inferred that I had no business shopping there if I couldn't wrap and bag 75 items in under a minute. Furniture pick up was worse. A lady who looked like she had been in a awake for a week in a drug den walked AWAY from me when I asked if someone could simply help me walk the three carts of stuff to my car (which was in the first slot - visible outside the door-I pointed). Miserable! When I called her to on it, she looked at me like she wanted to throw down. Oh, Ikea - a victim of post class-war America - the quietest war ever fought, where the pain is shared when all you wanted was a rug that really pulled the room together....... read more

I never write reviews but I had the worst experience of my life in this store and wanted to warn others before shopping here. I purchased $2,000 worth of items in the store (My first time there) and was treated horribly. I went through the store and wrote down all the items I wanted but some of the items included a mattress, the headboard, and the frame which instructed to ask for help with these items. I went up to the sales man on the floor and said excuse me to be responded to with a rude "WHAT?". I explained I needed help with the 3 items and was told "you can grab a cart and go to the isle or I can get it for a $40 fee". I was confused by this and explained I needed help with the items and wanted to set them up for delivery too. He responded "Go to the front and set that up" and he walked away. So I proceeded to find my smaller items and happened to see this man in another isle flirting with a woman and grabbing her items from the self and putting them in her cart as well as asking if she needed anything else. I'm pretty sure she didn't pay a $40 fee for him to grab her items but I decided to let it go and go to the the front to set up delivery like he said. I waited in a very long line to then be told I have to go back to the Sales man because she cannot set that up. We went back and forth as I explained what happened but she made me get out of line to go back to the rude sales man. I went back to him and continued to get an attitude and be told he cannot help me. I told him the lady at the front said he has to create an order for the 3 items as she cannot and he grabbed the list out of my hand and said "I don't see 3 things". I pointed out what I needed on this list and with an attitude he made the order. I should have walked out at this point and left the items but since I had already fallen in love with the stuff I picked out I proceeded to the delivery where I had an even worse experience... They did not deliver where I am moving so I had the lady set up delivery to my storage unit for sat 12/9. I had to rearrange my schedule so I could be available for this day. The day came an no one came to deliver my items..so I called customer service to be told the lady who made the order selected sat 12/16 not 12/9 and considering they cannot deliver the items to my new house and I am moving on 12/15 you would see how this could be an issue. I was told I have to go back to the store (45 mins away in a snow storm not to mention all the tolls I hit) and they can fix it there. Aggravated by all the issues I have gone through to spend all this money I drove all the way back to have it switched to wed 12/13 between 1-5. The manager apologized and credited back half the delivery which I don't think was fair considering all the trouble I went through for these items. Once again I just sucked it up since I already went through all this hassle and once again I got a lovely surprise. I got a call on 12/12 to confirm my items for delivery 12/13 between 9-1 (was supposed to be between 1-5)....Again I had my schedules rearranged to be available for the time and day given and it was messed up a second time. I now have to drive all the way back to the store and this time I will be returning all my items like I should have from the start. I am extremely unhappy with my service here and terrible customer service and attitudes from the employees. Do your self a favor and stay away from this store to avoid the biggest headache and waste of time... read more

this store is a massive dumpster fire. and not just once - all the time. I wanted to buy a big ticket item ($365) and had a coupon. of course, the coupon can ONLY be used in-store. and they're missing half the key parts to what I want. can you buy in advance and pick up when the parts are in stock? nooooo. can you order there and have it shipped? of course not!! not to mention the lines were ~50 people deep (I'm not exaggerating - they went all the way to the BACK of the self-service area. people waited for about 45 minutes). the wait for customer service was over 30 minutes. it felt like the DMV. when we spoke to the employees about their stock or trying to order the missing parts, they were unhelpful and apathetic. I love ikea in theory, but this location is the seventh level of hell. previous trips here included: an unattended spill on the floor that led multiple people to fall and get hurt on the concrete, a customer service wait of over 45 minutes to return a $20 item, and selling obviously broken items. AVOID AT ALL COSTS. read more

My recent experience with IKEA and its customer service was among the worst that I have ever had. Their promises about delivery schedules are unreliable - believe them at your own risk. Furthermore, IKEA's customer service representatives also demonstrated a troubling degree of indifference and unreliability when my furniture failed to arrive even days late. I highly suggest shopping ANYWHERE other than here. For your reference, below is a summary of the week-long fiasco that I endured with them - I suggest keeping it in mind if you are considering buying from IKEA. * Monday - I purchased an entire apartment's worth of merchandise at the IKEA in Elizabeth. I requested home delivery and received the 9:00 a.m. to 1:00 p.m. delivery slot for the next day. * Tuesday - At 11:34 a.m., I receive a call from the driver of the delivery truck informing me that he would be at my building in approximately 10 minutes. He failed to arrive as discussed or to inform me of changes to his delivery schedule. * Tuesday - At 2:14 p.m., I called Urban Express to ask about the status of my delivery (which was supposed to have arrived by 1:00 p.m. at the latest). They told me that the driver was operating on a 90-minute delay and that he would arrive shortly. * Tuesday - At 3:06 p.m. and again at 3:41 p.m., I called and spoke with Urban Express about my delivery. They were unable to contact the driver or to establish his location. I told them that the latest my building can accept deliveries is 4:00 p.m. * Tuesday - Just before 7:00 p.m., the driver arrived at my building. As I had told Urban Express earlier in the day, my building cannot accept deliveries after 4:00 p.m., so the driver left and suggested that I call the company about delivery the next day. * Tuesday - At 7:00 p.m., I called Urban Express to ask about rescheduling for the next morning. The person with whom I spoke said that she would look into the situation and give me a call back once she had the necessary information. When I hadn't heard from Urban Express by 9:00 p.m., I called back and received a recorded voicemail message saying that the company was closed for the night. I never received the promised return call. * Wednesday - At 9:22 a.m., I called Urban Express to follow up on the call that I never received and to arrange delivery of my furniture for the afternoon. They told me that their system showed that I had signed for the furniture, and they asked me if I was just looking for a missing piece or if my neighbor might have signed for it. When I told them that I absolutely had not received or signed for anything, they then had to ask a manager to look into the facts and find out what had happened with the delivery. They told me, however, that they could not reach the driver and did not know where the truck and the furniture were, and that they could not do anything until they had investigated the facts. I asked them to call me as soon as they learned anything. They never did. * Wednesday - At 9:54 a.m., I called the customer service department at IKEA Elizabeth and left a message explaining the situation and asking them to help to resolve the situation with Urban Express. * Wednesday - At 2:10 p.m., I received a call from an IKEA Elizabeth representative who offered to reschedule the delivery for 9:00 a.m. to 1:00 p.m. on the next day. I requested to have the first delivery of the morning due to the previous delays, but he claimed that there was nothing that he could do apart from offering the same four-hour slot. When I asked him what would happen if the delivery again failed to arrive, he insisted that it would arrive on time and noted that he was going to be on staff the next day and would personally speak to the driver about the delivery. * Thursday - The furniture again failed to arrive by 1:00 p.m. At 1:03 p.m., I called customer service at the IKEA Elizabeth store (the man who returned my call on Wednesday had given me a specific name and number as a contact point). I never heard back from her or IKEA all day (and no one picked up at the other customer service numbers, either). I called Urban Express at 3:37 p.m. and at 6:39 p.m. to reschedule yet again for the next day (and was finally promised that it would be the first delivery of the day). * Friday - At 11:40 a.m., I called Urban Express to ask about the location of the truck and the projected delivery time. They were unable to find out where the driver was or when he might arrive, merely suggesting that I call back again at 12:30 p.m. if I had not yet received the delivery. I called Urban Express at 12:32 p.m. to follow up and was informed that the driver was still at IKEA in Elizabeth and would arrive in an hour and a half (~2 p.m.) My furniture finally arrived shortly after that. In short, the experience was an utter disaster and left me wasting hours upon hours standing in an empty apartment, waiting for a delivery that both Urban Express and IKEA assured me was about to arrive... read more

Wow , great selection at this location and plenty of parking. Foods not bad either definitely one of my 2 favorite Ikeas this one and the one out on the Island in Hicksvile. read more

Had my first IKEA experience here and was pretty impressed! Mostly because I didn't realize how cheap this place was, which kind of shows in the construction/ build of the furniture, but like they say, you get what you pay for. Also you shouldn't really come here if you're looking for a nice investment piece, more like "throw-away furniture" as I heard many people say. I can't really compare this place to other IKEAs, but this place seemed HUGE. It was like a giant maze going from living rooms to bedrooms to kitchens, though after walking around a while it wasn't hard to navigate through all the rooms. They had a large cafeteria where everyone was lining up for the swedish meathballs, but I stayed away from those for fear of eating swedish horsemeat. I found the self- service furniture well organized and clean, though there weren't many people there to help if you needed it. I recommend getting bedding here because it's actually pretty well made and washes well. I have a few duvet covers from here and after many washes they're still bright and soft. They also have a large selection that don't feel like they're all for dorms. Can't wait to come back and spend money on more things I don't need! Thanks IKEA! read more

I decided to use their pick and delivery service to avoid the hassle of going to the store, since I visited an ikea in the place I was moving from and picked out my furniture in advance. This turned out to be a massive mistake. My first order form had my name spelled incorrectly, my address wrong, and someone else's shopping list attached to it. Once this was fixed, the woman in charge of the system was not fast with getting the rest of the details in order- I had to repeatedly call her to get the forms I needed. I was ordering 5 items that were supposed to come in 10 boxes. When the first delivery person came, he brought the slats, the bed (without the midbeam), the couch (but not the couch cover) and didn't bring the dresser or the chair. He insisted that was all he had for me, and told me to call ikea. After spending several hours over the course of that evening and the next morning trying to get through to different people (I was frequently redirected to a phone that would ring and ring, and no one would pick up), they finally agreed to deliver the rest of my items later that day, one day after the initial delivery. (The first person I talked to told me that I would have to wait 48 hours for someone to call me back about my case file, and then 7-10 days for delivery) When the delivery man came that evening, I received the midbeam, the dresser, the chair and a second set of slats. I was unable to reach anyone from ikea as it was after 5 so I am still waiting to talk to them about the fact that I have two sets of slats and no couch cover. No one I talked to has apologized or offered to refund me the fees I paid to have someone else pick up the furniture for me and then deliver it. The customer service at headquarters is terrible, and the employees will tell you that they will call you back and then not. Sometime I would be put on hold for a long time, only to be redirected to a phone that rang and rang. I don't understand how this one order could get messed up so many times. read more

I want to share a very good experience to let everyone know you can have a GREAT TIME at IKEA! The shopping experience there can definitely be a nightmare, especially on the weekends when it seems every culture in the tri-state area is represented... So use your head and go during the weekdays - the store is EMPTY before noon and it's also pretty quiet around dinnertime if you go early in the week. I went on Tuesday this week, arriving at the Elizabeth store at 10:30am to pick out a big PAX wardrobe system. Everything was stocked and the store was totally quiet. IKEA sales associate Cecelia W answered all my questions about wardrobe options and made some perfect recommendations. She helped me pick components, and event built a pick list for me without being asked, which cut my time in the self-service warehouse in half. In the warehouse, Julio helped me locate the one item I couldn't find (it was right where it was supposed to be). There were 3 checkout lanes open, each with only 1 person ahead of me, and the gal efficiently rang all my stuff right on the cart - there were lots of heavy items so super-helpful. My best tip - have your transport person MEET YOU in the pickup lot. Don't make them come in the store because you will feel rushed, and even on a quiet day like yesterday, the key to a successful trip is to take your time so you don't make mistakes or have to come back for missing pieces. read more

Went to Ikea Elizabeth on Saturday and was overcharged- the cashier rang the same item twice. I realized this when I got home and called Ikea customer service. They told me that because this happened at a store i needed to go back to the same store and SEE IF they'll refund me. I was told that this couldn't be done over the phone. Excuse me!!! YOU make a mistake and then you expect ME to go back to the store so that you can fix YOUR mistake? Will you pay for my tolls to go back to your store for this??? Spoke with two completely incompetent people on the phone after being on hold for 30 MINUTES!!! This is unacceptable and by far the worst customer service I've ever experienced in this country! I'll never buy anything there again and will be sure to tell everyone I know. read more

Very Slow returns. Just 1 person at the counter on a Saturday evening. 15-20 customers just waiting for hours to return merchandize.

APPARENTLY CUSTOMER SERVICE EXISTS ???!!! I came back to NY after a hiatus of 3 years and I looked forward to shopping at IKEA for my new apartment.... THEY made this trip a NIGHTMARE !!! I went there to see some of the stuff before I actually purchased them the next week and ended up purchasing a lot more as usual .I was alone and lifting up 34 kg boxes onto my second cart in the self serve area where 2 employees were not even bothered to ask if I needed Help . I pushed them alternatively to a customer service rep who barely spoke english and (I ) had to stop others to translate . I self checked out and wanted to replace a clock which i was not purchasing and headed towards the supervisor (On a break ) for a cart to dump it in when all of a sudden this "just out of college" guy walks up and asks me to hand over my cart and bill , raised his finger to stop my explanation that all i needed was a cart to dump it in as the one that was there was just whisked away . Counted all my items and bills and made a mistake TWICE and then ASKS ME to bring in a cart and dump it in and stands there while I push my 2 Carts to the delivery section !!! I was so embarassed and ashamed that someone could actually call himself a customer rep and not even offer to help when the time came ! I was in such a state of disbelief and shock and when I regained composure in the (LONG ) delivery line I walked out returned everything I bought and went home . I still cant believe what happened to me was a common occurrence there. There is a time for everything and I think IKEA has had its share of my wallet. Their stuff may be cheaper than others but nothing that they do can make me feel better after tonight .Im glad this happened now because now I can decide that my apt will NOT have a single IKEA product !!! read more

We have had a nightmarish experience with IKEA in Elizabeth, NJ. We are having a whole new kitchen installed by IKEA. Everything from planning (we used their planner for a fee) to ordering in the store from the planner's specs went well.....BUT when it came time to deliver the cabinets and other stuff on May 13th, it became a nightmare. First, IKEA did not deliver all the parts. We did not know this until the installers showed up. We were missing 23 pieces and they could not finish their work. The planner showed up and made a list of what was missing. IKEA promised that they would deliver the missing parts on the 15th, but we waited and they never showed up! We had to go to the store in Elizabeth to actually pick up two items that they could not deliver. After a very contentious few phone calls, they promised to deliver the items on the 19th between 9 and 11 am. But we got an email and a follow-up computer generated phone call saying they would be delivering on the 19th between 12 and 4 pm! We had to cancel the installers again for the 19th. After more contentious phone calls, they promised to deliver on the 19th before 11 am. That is now happening. But, I will have to check every single piece before I sign off on the delivery. At this point, my husband and I are asking if we even did the right thing by choosing IKEA to do this job. I'll review the finished kitchen after it's done, if it every gets done! read more

CUSTOMER SERVICE SUCKS NO one answers the phone. i wanted to return a rug but had lost the reciept. i called and was told that i could bring the rug in with my credit card statement as proof of purchase --but the kid in customer service rudely refused to even give me store credit, and this after i drove 3 hours to return the rug based on the information given me on the phone. I called other IKEA stores, finally got someone in claims resolution who took down my info, but that was the last i heard -- absolutely no sign of the promised follow-up. too bad the stuff is so cheap and sales volume so high that there is no incentive to the management to do something about their egregious customer service. and the customer service youngster in the Hicksville LI store couldn't even give me an address to write to, to lodge a complaint - nor would he give me his full name. i will NEVER shop at this place again. read more

Be prepared if you order furniture & pay for delivery and install for the same day. The items were delivered and I was told the installers will call me. As time went by I had a funny feeling. Lo & behold I find out that the girl at the Ikea incorrectly entered my order & only had me as a delivery. Funny since she didn't incorrectly add the charge for assembly & install. Needless to say, here I am sitting with boxes and my daughter has no furniture in her room. They claim they are trying to get someone to my house before day's end to assemble and install. I won't hold my breath! Not happy at all! read more