I was here on Friday around noon. The checkout was ridiculous. Only 3 lanes open with lines around the stacks of furniture. No manager around to take charge and get people to get on the registers. What a disgrace. The manager should be ashamed of themselves. read more

I love IKEA and all their cheap furniture. I bought all my furniture there for my bedroom. I felt like such a grown-up. It's nice to have guests come over and immediately recognize that all my belongings are from IKEA. It's even better when they associate my furniture with strange Swedish names like "Noresund," and "Snille." SO ON POINT! It never fails. I love it. read more

Thursday was my very first time in an IKEA store, and the experience was sub-par, when it comes to customer service, at the Atlanta location. The employees do not seem enthusiastic, when asked a question, except for the guy in the warehouse who was apparently a "picker". He seemed eager to help, but the lady who works at the center kiosk, and the other lady who works isle 30, looked at me like I was crazy, when I didn't know where to go, or what to do. I got what items I could, but did click & collect for the larger items, and I was shocked that nobody helped get the items in the car. The lady in front of me was struggling with her items, so I helped her, and then she in turn helped me. This store could not only use an overhaul in appearance, it could use some basic customer service training. Just because we are dealing with COVID, doesn't mean your customer service skills go out the window. The wait times, I understand. The lack of customer service, I do not. read more

I've always liked going to this IKEA before they made one in bk, It generally has what I'm looking for "when it's in stock" that was my only issue there was several things on display and when I asked an associate to help me find the item the answer was always out of stock. Other than that it's spacious but the "short cuts" can be a bit confusing. read more

I have to confess: I come here mostly for the meatballs... That and the ability to furnish my entire apartment for under a grand... Oh, and for design ideas... and some cheap entertainment because I can spend three hours in this store for free... read more

I was very disappointed. I couldn't find anyone who worked there that knew what they were talking about. All of the merchandise looked dirty and unorganized. To top it off I went to the bathroom which was so filthy and stink I couldn't use it. The cafeteria was dirty and I ordered a chicken salad in which the 2 pieces of chicken were literally frozen solid. Also the drink machine with the free refills tasted like water with a dash of no frill flavoring. Wassup IKEA yall really fell off!!! Wont be spending anymore money with them read more

Quira was extremely helpful in regards to my issue with my new bed I purchased yesterday.

This the Ikea where happiness goes to die. It was my least favorite Ikea, for the crowds and the layout of the store. I also hate that they don't have a section to sit down after procuring the hot dogs, cinnamon buns, and ice cream. read more

It's as average as it gets. I'm sorry.. The material looks real cheap and doesn't look like it would last. Their products are very flimsy.. However.. Creativity designed And very unique. Their staff seems like their overworked and very tired to help anyone. It's a made house though many shoppers around this weekend and they seem to be well staffed. read more

It is amazing to me how this place stays in business. When I came to this IKEA, they had a sign stating many locations are under construction. They weren't kidding. As I walked around, many spaces were left open with construction tape along the perimeters especially at the bedding area. Usually, at the IKEA that I go to, office furniture is located on the second floor. After I leisurely browsing through the entire second floor, I realize I did not see any office furniture. My husband wanted to look at desks so we trekked our way back to find an available IKEA employee. We made it back almost towards the front entrance near the escalator, where I can see it in view. An IKEA employee at her station was helping another couple so I patiently waited around for my turn. I didn't find any other employee while walking all the way back so I figured this employee was my best bet for an answer. Suddenly, the IKEA employee started walking away with the couple and told us she had to go and that we can go over to the next station across the room where there was already few customers already waiting for assistance. I quickly told her that I just have a simple question, but she cut me off and repeated that she has to go. This was happening all while she was making a quick getaway. I said out loud to nobody that I was waiting here for a minute. She could have told me right there that she wasn't helping anyone else instead of having me stand there like an idiot. My husband gave her an angry look and she suddenly turned around, head bend forward while her arms opened out (typical black stance) and repeated each word slowly and rudely, "I- HAVE- TO- GO- NOW." Needless to say, that crossed the line for me in customer service. I am not pleased with going to another station, but it's understandable if the employee's shift is over. I am upset over this employee's attitude. The woman left us there shocked and then hella mad with a bit of embarrassment as this was done in public. I told my husband that this IKEA obviously doesn't need our business and we need to leave the store now. Unfortunately, my husband wanted to buy something there, but I insisted on buying it at the Hicksville, NY location. So, this IKEA employee can just walk all over us and get away with it? I did not get her name, which I feel stupid for because the more I thought about it, the more my blood was boiling, and the more I felt like marching over to customer service to speak to the manager, but this employee practically walked away within seconds. As I angrily made my way across the building to get downstairs, there was another IKEA employee walking around. My husband went up to her and asked where the office furniture was and she quickly replied nicely that it was downstairs. See? Wasn't that easy? We thanked her and continued our outrage over the rude IKEA employee as we made our way downstairs. I was so mad, I had no mood for shopping and my husband didn't either. We even argued between us and made a scene, which embarrassed me even more. I wanted to leave the store while he didn't and didn't want me to lose my mood (which is futile). In my opinion, once a person crosses the line in customer service, I will not care for the business anymore. This woman crossed my personal line of customer service. I notice there was not any customer service section, so I asked an employee to call a manager at the returns and exchange section. Another stupid thing I did not do was check out which department I was standing in. All I can say is I was near the front escalator entrance. I spoke to the manager, who offered to help me find the office furniture, but I told him I already saw it because another nice employee told me. I told him that he has some excellent employees there, but that rude IKEA employee was not one of them. I mistakenly told the manager that the rude IKEA employee had dreads, but she really had braids on. She was a bit chubby and that's about all I can say. The manager listened to me and said he will handle it, but I didn't see him write anything down or get my information so I assume he thinks I'm BSing and just need a vent box. I do not want to come back here because of the bad memories. I am evil enough to wish that rude IKEA employee get fired because in this bad economy, so many more people including my father would have wanted that job that this IKEA employee apparently didn't care for. PROS: It's an IKEA CONS: Some employees HAVE-TO-GO-NOW read more

This is where a lot of New Yorkers go to buy furniture. It is so cheap and much better than the one in Brooklyn. I love Ikea. The first time I ever went to one I remember I lost my shit. It's a bit overwhelming. In this branch, they have a huge play pin for kids that is very well organized and safe. Their cafe...Swedish meatballs is all I have to say. Even if you don't end up buying anything, playing in Ikea is always fun...regardless of how old you are. It is also extremely organized and even with it being packed, you the lines go by pretty fast. read more

This is my store...home decorating that won't cost you more than a few hundred bucks. They have everything from lighting to mats to household goods. Go and stock up. Pretty good selection as well. read more

I couldn't resist the smell of cinnabons baking near the cashier lines. So I bee-lined over and bought their $4 for 6 cinnabon deal. Went home, baked it for 5-10 mins and watched them grow and melt. These aren't as sweet as I thought they'd be, but I guess it's a good thing?! :) read more

My pregnant wife tripped on trash and fell right outside of the exit of Elisabeth, NJ IKEA today and there were 3 employeed who were just standing and looking. She bruised her hand, hip and knee. It is shocking that no one came to help a pregnant woman. I have also tried contacting customer service and noone was available. Sent a note to CEO but they simply dont seem to care... read more

I had the same experience as the reviewer before me... things lifted off my cart while going to get the car. No one to help load heavy packages.. Was so overwhelmed with having to load the heavy items that I left an eighty dollar item on the cart. Now I can't get through to them to ask if by chance anyone handed it in. Nota great experience overall... read more

4 stars. It's inexpensive furniture. It's not meant to last forever. It does it's job.

I prefer coming to this location then the one in bklyn... Its some what more cleaner and more organized and the stuff is more helpful...

Absolutely furious with IKEAs delivery process and horrible customer service! Do yourself a favor and go somewhere else or pick it up yourself, even if it means renting a small uhaul van if you don't have a car. I have time to write this review while I wait for IKEAs 3rd attempt at delivering our furniture. IKEA entices New Yorkers to come to store and shop using free bus from Port Authority but completely disrespects their customers and building requirements to deliver between certain hours. We held on line with customer service frequently for over 30 minutes and the straw that broke camel's back was a rude and difficult representative named Shakimah. Good luck. We did not have any at all. read more

Terrible, awful, miserable shopping experience. Overcrowded, minimal help. Product supposedly available there, according to their Web site; not there on arrival. Bought online and paid for delivery. Sent without all hardware. Tried to call to address and gave up after half hour on hold. I will not patronize Ikea again. They have no integrity and do not fix problems. read more

I think we came here so many times that it's now boring to us. I like there service an there quality is good. Defiantly lots of parking an my son loves watching the air planes go back an fourth since it's right near the airport. read more

My favorite about IKEA is the shopping experience. Some products are reasonably priced. What I hate the most is the return process. It took so long to make a return. Line moves tremendously slow. I wish IKEA could reevaluate this part of the business. The sluggish return process wastes so much customer's time. read more

Compared to other ikea stores the service here is lacking. I asked two people on the floor where to look for an item and they were both unfriendly and didn't know the products. They didn't really know how to navigate the product search. read more

Ikea is a huge furniture and home goods store... Prices are cheap and very reasonable and the process is simple. Find what you like in the showroom, take your item numbers to the self checkout area... Find your items, which are all boxed up and then checkout at a register and load your car in the loading area... A great place for average affordable furniture. read more

When I was at IKEA the side table I ordered took an hour to get!? On top of that when I was waiting for my table it took another hour?! So at the end I waited for TWO hours and my table wasn't in stock!? read more

Don't bother calling the store. They will not answer. I was on hold for over an hour. I called back after just leaving my phone on speaker and doing chores around my house. Their store website is absolutely useless. They do not list the delivery expense on it the way the Brooklyn store does. read more

The store itself was ideal for any Ikea store but the only issue is after-sales. In order to make any changes to large orders which includes purchases and/or delivery, you will have to revisit the actual store itself. The store itself does not provide customer assistance when dialing in and the only way to do so would be to call the online buyer's customer support and be re-routed to the store. My suggestion: Buy online if at all. read more

Terrible. Crowded and long waits at least on weekends. They delivered someone else's stuff instead of ours. Waited half an hour to talk to customer service on phone. Was told I would have to wait 3-5 days for a call once they figure it out. The furniture is cheaper than ready made, but it's flimsy material and you then of course have to assemble. Probably better to get some used furniture of quality. read more

Food Service with a smile. Especially when they drizzle the gravy over the Swedish meatballs. Such pride

I usually go to the Ikea in Brooklyn and decided to come here because Brooklyn had my bed out of stock for the last 6 months. Maidah was so helpful. She answered all my questions and made sure I had everything I needed to be up and running once I got home.She was awesome.If I had to complain about something it would be not enough staff on the floor once I found some one to help me I didn't want to let her out of my sight! after all it was a Saturday! read more

The nice thing about this place is that it offers all necessities from kitchenware to large furniture pieces. The bad is that the price does not always match the quality of the item. Some merchandises do have unique style and that's one of ikea's pluses. Another would be it's ballroom and indoor play area. My son loves it even though he only gets somewhere from 30 mins to an hour of playtime. read more

I am not happy with this IKEA. I never been here as the 2 Philly area locations are closer but I follow Michael Luzzi on YouTube and this store banned him and his friends and threatened to call the cops and have them arrested if they ever return. I am not cool with that it's not like they were stealing or breaking stuff. read more

Just drive four hours go to the one in college park,md..nicer customers and stafff,but I for real free coffee and great prices on food,great place to chat,take a friend if you not into furniture shopping,then get ice cream for 50 cents...woooo ikea! read more

You ever heard of the saying not to get the sushi from the gas station? Well DONT get a hot dog from ikea...thanks for the food poisoning Ikea, never shopping here again. read more

I went to this Ikea on 5/17 to pick up some kitchen goods and after check out i went in for the dive to get a fat free frozen yogurt. Got the ice cream and noticed that one of the associates were putting in some cinnabuns so i glanced over and it looked good! So i bought two. To make this short: IT WAS GOOD!! YEs my friends, the cinnabons were nice a gooey and me and my sister enjoyed it with a smile! ;) read more

This review is for the IKEA home delivery service. IKEA charges money for this service. For me, they were horrible. In 2 recent deliveries, they never delivered when promised. The first time, they promised to deliver furniture between 9 AM and 1 PM. They showed up at 1:30. The second time, they promised to deliver between 9 AM and 1 PM. They showed up at 4 PM. They expect you to stay home from work and wait for them. This abuse of customers -- the utter disrespect for customers' needs and busy schedules -- earns them zero stars. read more

Shopping at store was a fair experience. Furniture itself was good however items on the showroom floor were no longer under same name nor location (aisle) for pick up. Customer service helped navigate The real nightmare was home delivery. The scheduled delivery was a no show twice due to ikea mess ups (not delivery company). Called customer service and was transferred 4 times before connected to person who could assist. New date is now 8 days post purchase. read more

Big waste of time with out of stocks! You would think a well known brand like ikea would value its customers time more. We invested a lot of time walking the huge facility and choosing items for our daughters college apartment. We wound our way to the end where you pick up your items only to find they were all out of stock on all eight items that we wanted!!! They did not know when they would be in stock and didn't care. Other parents expressed the same frustration. IKEA had the ability to post stock positions on all of their items right where the items are on display, but chooses not to. It would make too much sense. Our round trip time investment to come home empty handed: 3.5 hours. Best to deal with another business that cares. read more

The worst customer service ever, they charged my debit card twice and the lady there kept saying it will fall off , never happened, I got her the bank on the phone who told her that it went through and she still won't correct it, finally I called the store again, the man is so rude beyond belief, I won't go to that store ever again, or even Ikea, not worth it .. read more

I'd rather drive from Harrisburg, PA to IKEA in Elizabeth than go to the crappy Baltimore or Phillthy Philly locations!!! Every time I go here it is a much better experience than the other two listed above. I always find what it is I am looking for, and they have plenty in stock. The employees are much more friendly. The stores in Phillthy and Baltimore are always, always, always out of stuff and when you ask some one for help your bugging them. My suggestion is to make the easy trip to this IKEA. Alot much bigger to. read more

If I could leave negative stars I would I'm writing this while waiting in an insanely long line because for some reason they only have one check line open on a Friday. 3 hours spent to pick up 3 items. Thanks for ruining my day. read more