This review is for a delivery that was place online (not instore); items were however from Elizabeth, NJ according to my receipt so I'm putting this review under Elizabeth Ikea. I was very nervous about placing an online order after reading countless negative reviews online about damaged box, awful Ikea customer service, and no-show delivery service. For those who received damaged boxes or missing boxes, Ikea post-delivery service seems awful and they never address it. I do know that calling IKea is a hopeless endeavor and so if that did happen to me, I'd be SOL. Nevertheless, I needed to buy four items that were way too big for a family can or SUV to carry, and I did not want to rent a UHaul as it's really expensive to do so in NYC and plus, then I'd have to deal w the parking ordeal and carrying up to my apt. Door side delivery was really ideal for me since I can't carry all the stuff and there was no cheap/easy way to transport. Plus delivery would really save time. I sucked it up, and paid the $99 delivery charge to Manhattan. all this time, still super nervous about damaged boxes and missing boxes. After I placed my order, I chosen my delivery date. I got two email- one saying stuff was delivered to the shipping company and a second saying that delivery company is ready to ship my stuff on my chosen date. The morning day before scheduled delivery date, I got an automated call giving me a 4hour window. I was still nervous it would be like a cable company (yes, you time warner!) and show up way past the window time. The day of delivery, I got a call during my delivery window. Guy wanted to confirm I was home to accept and he was already in front of building. A little heads up like 20 mins before arrival would have been nice. Anyways, a single guy delivery 6 boxes to me. All boxes were delivered seamlessly. He was pleasant and put the boxes wherever I asked. He was also careful to not ding the boxes (since these wee huge) to avoid damage. No damage to boxes and delivered on time! It was amazing. Idk if Ikea changed services or what but the online ordering and delivery service was fantastic. Thank you Ikea for not causing any stress! (Yet at least. I haven't opened up the boxes! But I did check the labels on the outside and they ook correct.) read more

Hey, I love ikea anything! From my queen size malm bed, stolmen drawers, dioder four peice led light strip, New York City time square painting, and my over size bravur wall clock. I mean everything is pricey as hell but the style designs they have makes you buy their items. Okay the location is pretty weird and I have got lost a few times trying to find this place, it's close to jersey gardens mall and by the docking areas in Elizabeth port! ...the place is huge, and if you are looking for anything to do with your home they practically have it lol read more

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The absolute WORST IKEA : NOTHING matches what is on the website. As in an ENTIRE SHELF of rugs is empty and yet on their website they say they have plenty. That was just ONE of four separate items that were deemed "in stock" but were not. The topper is the absolutely terrible customer service. After being misdirected to a few different areas of the store we have now been waiting for about 30 minutes ...and counting... to ask about an item. There are at least 3 people in the bins /stock shelves behind the one lone customer service agent. There are also at least 6 other people waiting behind us. We drove an hour out of our way to shop here. Never again. Absolutely not worth the trip. read more

I like Ikea goods, especially the somewhat higher-quality recent additions to their line-up. However, this location is ridiculous. It's like everyone from the Tri-State area decides to come here on the weekend. People who complain NJ and NYC are over-crowded haven't been to Ikea in Elizabeth. On a typical weekend, this place is king in terms of population density. Expect to be unable to walk because of the mobs in front of you. Also, if you're planning on furnishing an apartment/house all at once. It might be prudent to just get them to deliver. It's $99 for up to 15 pieces of furniture. read more

DON'T BE SCARED OF HOME DELIVERY VIA URBAN EXPRESS: Ikea: I had the typical experience at Ikea, was looking to buy some furniture, but this would be my first time using their home delivery service. The only negative of my experience is that on at the home delivery counter their were two employees, one was helping the group in front of us, the other just stared at us and said "She will help you"... there were no other customers behind us and we only had a few pieces of furniture to get delivered... it took 20 minutes for the other rep to finish with her customers then help us and we took 10 min.... Obviously the employee just wanted to clock out of his shift( I totally understand), but if there is one more person online just help them out. Urban Express Review: Although I was worried due to other experiences, everything worked out great! I order some furniture from Ikea and Urban Express was contracted to deliver it, they arrived during the schedule period of 9-1pm, they actually arrived at 11am. The Urban Express employes were two really nice guys, they even helped me move other furniture in my house upstairs!!! I was really appreciative and just thought I should share my great experience with Urban Express! read more

NEW YORKERS BEWARE I have never written a Yelp review before, but my trip to the Elizabeth IKEA inspired me to write this so others don't make the same mistake. I moved to New York City on the 6th. Originally, I was going to buy my furniture online and have it shipped to arrive on or before my move-in day. However, the website said it wouldn't be delivered till the 9th or later (I started trying to order over a week before moving in), and some of the items were out of stock. So, I made the (expensive) trip to the Elizabeth IKEA on the 6th because on their website it said they did same-day shipping, whereas the Brooklyn IKEA did not. I was willing to spend the time and money to go out of my way to get a bed in my apartment on the same day, rather than wait several days for an online shipment to arrive. After arriving to the store, I asked what looked like a manager if they did, indeed, do same-day shipping. She said yes, and asked where I lived, and I mentioned New York. She said that as long as I checked out before 4 pm, they would do it -- I just had to manually pick up all of the packages I wanted and bring them up to the front. After spending over 2 hours lifting over 300 lbs of furniture, I was ready to check out (an hour early too, at 3 pm). I paid for the items, and was directed to the home delivery desk. Once there, I was told that they do not do same-day delivery to New York City, despite being told by both the website and the manager that they did. The man's exact words were "Maybe if you were in North Jersey, but New York, no. The earliest we can get it to you is then 9th." I don't understand why they can deliver the same-day to North Jersey but not to me, considering I'm only 16 miles away from the store. I would have been less upset and given a higher review had they told me a straightforward "No," rather than leading me on and saying "Yes, just be done by 4." It was only AFTER I spent hours of heaving lifting and nearly $1,000 on the furniture and ride there that they told me "No." I could've saved myself the heavy lifting, time, and money, and just ordered online. The cherry on top is that as I was writing this review, IKEA called me and told me that it will be delayed even more (between 1-3 more days), so by the time everything arrives, I will have been sitting in an empty apartment for almost a week. I love IKEA, but I hope they are clearer in the future about their policies. read more

They will never answer the phone. We bought something to be shipped home. We need to call and discuss a specific item missing from the list that we paid for. Good luck if you need to speak with someone on the phone, they will never pick the phone up!!! There is no corporate number to complain, there is nothing to do, other than drive back, which is a 20 minute drive. HORRIBLE service will never buy for them again read more

2 people working on 9 registers i. the returns section on a Sunday. Took over an hour to return an item. Try Paramus instead. This place is understaffed. read more

NEVER EVER AGAIN!!!!! Their customer service, delivery, and managers suck! After all the money I paid for delivery costs (over $120) and time I waited for delivery (over 2 weeks) I still didnt receive my items as scheduled and paid for. Worst part is I never even received a courtesy call to inform me of such mishap. Instead I was left here waiting all day for my delivery that they never had any intentions of delivering. After 45 mins on hold, after 4pm, I finally got through and was told there was nothing they can do but deliver it the next day. IKEA was once a place I loved to shop but after this ordeal I will NEVER shop there again and I will make sure I share my story with others and sway them from ever buying at IKEA. This experience was the worst I have ever encountered. I lost a days work, my children have no beds to sleep on, and all I got was a lousy heartless sorry. read more

Ikea is great unless you place an order online. Best advice is to go get the items yourself because they will never show up otherwise. I placed an order on July 13; it is now September 19 and my items still have not arrived. Everyday the delivery company calls me with a new delivery date and time. However, to no avail. No one has taken responsibility for anything. I even requested a cancellation and refund that never went thru either. The level of disconnect and lack of organization is unreal. In the last 2 months, i think the delivery service has stated not being able to locate the goods at least three times. Unreal! While I would like to say i will never purchase anything from Ikea again, I still need organizing drawers. However, I can promise i will never place an order via the website again and I recommend you don't either. Unless you have 2-3 months to wait. Good Luck! read more

Its soooooo disappointing! I went there to get furniture for my new place and came back with NOTHING! the shelves were completely EMPTY! you know what empty means? you know what it means to get conformed with anything and not even that? What is all this about? waste of time and gas? Seriously... read more

This IKEA is so much better than the one in Redhook, Brooklyn. Mostly because the lines are much shorter. And from Astoria, it's actually easier to drive to this one because there is so much traffic in NYC. It's fun to visit once a year! read more

I'm partial to this location of IKEA as I have fond memories of being here with my brothers when we were little, eating Swedish meatballs and watching planes land at Newark Airport while my mom bought colorful, inexpensive stuff for our playroom. I appreciate it more now that I need to furnish my NYC apartment. There are two main downsides to IKEA, detracting from their inexpensive, brilliantly designed (yet simple) products: 1. You need a car to get here; it's located in the industrial wilds of the Dirty Jers 2. EVERYTHING must be assembled from scratch -- though most of the pieces I've had to put together have been easy to make, from a simple coffee table to my complicated (but lovely) bed frame with giant storage drawers underneath. This location is more convenient if you live in Hudson County, but it's a great resource for anyone in the New York metro area. read more

Aside from the doodoo parking arrangement, I like this Ikea. It's very easily accessible from the parkway and turnpike, and the layout is decent. It is a MADHOUSE on weekends, so try to go on a weekday morning to avoid crowds. They also tend to run out of stock of popular items on weekends, which is horrible. Who wants to go back to Ikea for a freaking closet organizer?!? Not me. All in all, it's a typical Ikea experience, including crazy good meatballs in the cafe. Three stars for Ikea, plus one for reduced sales tax in Elizabeth. read more

Went to return a table and legs I no longer needed, went through their check-in process for returns which was done via QR code, fine easy enough. I tried to go inside before hand but was told to go via this sign up process. Meanwhile 30 minutes pass and this waiting list isn't getting any shorter, lo and behold no on is following it and people are just cutting the line with the no oversight from the employees. Asked to speak with a supervisor and they admitted fault but couldn't do anything to help. Complete waste of my time and never coming back here again. read more

I like this store...not around the holidays, between the hours of 11-7 on any day ending in y, and definitely not on the weekends....that being said, I think because of the customers, this particular store gets a bad rap. The sheer volume of people that get bused in at any particular moment, makes this impossible. I will go on the weekend with a friend but if by myself, it has to be early AM when I can park in the 2nd parking spot. The product is ok. Furniture is cheap enough to have been affordable in college, first apartment, end tables, etc. It doesn't last and often is shaky. I have bought it before, hence when I was looking at a computer portable table for my Raymor & Flanagan living room, I hesitated and didn't buy it. They have a cool factor to the decor. Their lamps, kitchen stuff are cool and inventive. Anything kitchen is both metric and US. Their kids furniture is cute and reasonable. My friend furnished her twin's room nicely quite cheap! I also like the cheap food (think Costco cheap) while shopping. Early am breakfast is all inclusive for $2.50 (eggs, beacon, toast, coffee, muffin, etc.) I especially like that the store is strategically/methodically designed. (you can't know or feel that when you walk with the bused in mob of people and strollers) You can't go to this place without a plan. You come in with a list and ideas and walk through the showroom. Touch, feel, poke, visualize! You write the design name (they are all Swedish), lot location, color in the showroom to get them at checkout (you gotta know the procedure). You magically find yourself in the lunchroom because you know you followed the path marked with arrows and that's where it lead you lol (experienced modification: there are shortcuts from one area to the next) You eat. You go downstairs into the Market and pick up things you can into a cart ( I was looking for kitchen stuff ) but if you picked furniture, you go even further down after going through the maze of Market place, again, following the arrows, and you arrive at a warehouse. Employees help you get that kitchen, couch, table, etc. and you check out. It all flows. Also, since now it's been hours since you ate...you can then pick up Swedish meatball, sauce, potatoes for dinner, and Swedish pancakes for the morning. You come out and park your cart in the bays and pull your car around. The carts never leave the primacies. Yea, it's even more to take in when you see the herds and herds of people being bused in!!! I do like this place. It's ok. Not often and definitely when I'm in the mood! read more

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Their service is horrendous. We ordered a desk and a file cabinet on 06/20 and received it on 07/27 with missing parts. We called the 888 customer service number and getting the run around for days before we got a hold of someone to process our missing part order. They sent it to the Elizabeth NJ IKEA store for processing, without even checking if that store had our parts. We called Elizabeth NJ store to follow up, and were very disappointed to find out they could not fulfill our order but a branch in California had stock of our product so they sent our case there. We're from New Jersey. We called everyday for 3 days asking about the part and each day, a customer service rep said that they we're still checking, or that they had to check with the recovery team, or that they could our missing part from new stock that was coming in the next day. Finally, we got to the third day and a customer service manager told us that they had no way of fulfilling our order because they were in California and we were in NJ. Such utter nonsense and completely unacceptable! This company should burn. read more

They have all the furniture in wrong places. Overheard a coworker tell another coworker that they keep placing the furniture where they don't belong. Employees are very rude and they don't like helping you. Avoid this IKEA and go to the one in Paramus. read more

I went to this Ikea in New Jersey because it was close to NYC. I bought some stuff like bedspreads. The IKEA experience is the same all over the USA. I generally am a fan of this super furniture store. read more

You can come to IKEA any time you like, but you can never leave! At least that's what it feels like. A trip to IKEA is usually a daunting task as you work your way through the labyrinth of mazes that make up the store. You'll also buy a whole bunch of stuff you never imagine you needed before entering. The most recent trip I made to IKEA happen to coincide with free lunch day. This means everyone was there with their entire families and children ordering as many Swedish meatballs as they could carry. I didn't realize it was free lunch day (you get reimbursed as at checkout if you spend over $100) so I only ordered a normal human sized portion of Swedish meatballs. Now I know for next time. read more

Im obviously not coming to IKEA to shop for quality furniture, but if I need bookcases, IKEA will do. We bought some white and grey bookcases last year which they already discontinued. Lack of sales possibly? I have no idea but I actually loved the color. Anyway, we were looking for bookcases for the office, we were initially going to have them custom made by a friend, but IKEA was the faster, more convenient route. We picked the items and had them shipped to us since the items are huge; we don't have a van or pickup truck. I think IKEA is okay for bookcases and lil things like side tables (that are not for the living room), but those are items I can replace in a few years if necessary. If anything, IKEA is quite overpriced since most of their furniture contains particle board. Save your money and buy your bedroom & living room furniture elsewhere. 3 stars for bookcases and lil items, like cheap side tables. 2 stars for sofas, beds, etc. I need to go back to return some wood hangers. The new ones just won't work for me. They're also a good option if you're looking for a whole closet setup. read more

Absolute worst costumer service. Furniture pick up is extremely inaccurate with their wait time. People here have been waiting over an hour for times that have said "ready" on the screen. Very bad attitudes from employees. read more

This review is with an exception of a gentleman named Ricky in the self service area who was very friendly, helpful, and customer service driven. The two employees working in the furniture pickup area were also nice. Extremely, extremely rude employees. The managers should know how disgustingly rude, inconsiderate, low class and unhelpful their employees are. We stood in a checkout line for several minutes while a woman counted cash and chatted with another employee. The light for the lane was on, but she never once looked up. All we did was wait patiently and then ask nicely "excuse me is this lane open?" only to be barked at extremely nastily "the line is open I'm counting my cash if you don't mind" TOTAL ATTITUDE 1 who do you think to are talking to? 2 does your manager know that they are about to lose over $1300 in sales and then some right now? 3 if your so freaking miserable in your job then quit and let someone who needs and would appreciate a job have your job. The last time we were here we encountered another extremely rude older employee who came over while we were second in line in a line of three to open a register next to us and say "next" and take the people behind us. We asked her why she would do that if clearly we were waiting longer and next in line. She then proceeded to talk down to us and act like she was high and mighty and the ruler of the store (total power trip). Lucky for these losers unlike them I have class and didn't talk back to them the way they spoke to me - but I bit my tongue so hard it was about to bleed. Never going back here again. read more

IKEA brings everyone in the North together. When coming to IKEA, make sure you have comfortable shoes and take you coat off in the winter. Your feet will hurt and your body will be hot. Overall IKEA has decent selections for every apartment or home, every size. The show rooms are really creative and give great ideas. The AS-IS section is truly a diamond in the rough time space. If your lucky to find a good piece of furniture that had minimal damage, GRAB IT. Usually items like that are floor models and are reduced by 20-40%. As for the food, it can be pretty tasty at times. My wife and son stick with the chicken fingers and French fries while I stick with the ribs, if I am hungry. Buy bottled water or the juice boxes, the fountain drinks here are not that great! After checkout, you have the option to also buy hot dogs, pizza, cinnamon buns, you know finger foods or a snack as you walk to your car. Pretty sure after all of the walking you just did you worked up an appetite. Downstairs food (hot dogs, etc) is really cheap but remember you get what you pay for! The food quality is i would say "tolerable" or just enough to hold you until you get home or plan to eat out after you leave IKEA. read more

If you need to go here, take a day off work and go during the week, the weekends are a mess, unless you get there at opening time. other than that you will be in line just to get into another line, to get... You get the idea. You can get your good deliverd into your an apartment for a fee, but considering the weight of the syntheic wood products your back will thank you, it is somewhere in the $125-$160 neighborhood depending on the floor you live on, elevator situation, etc. The restrooms are, well either really nice (during the week) or a total disaster (during the weekend). They try and keep them clean, but when everybody is there they cannot and therefore.... 3 Flushes because it can be a 2 or 4 Flush experience, so I will go with the averages. read more

Not bad when it's not crowded. What's cool is an area outside for people to park their cars so they can more easily transport items into them. Breakfast can be had for $1.00, and coffee is free to those who have the IKEA family card. There are other good bargains too. read more

Hardly a crowd during weekday compared to throngs on weekends. Haven't been to this one in a very long time since there's other ones in New Haven, CT and Paramus, NJ. Displays and merchandise was much more neat compared to other stores. Not many sales people to find if needed help but this was a quiet day. Still a great place t go for an excursion. read more

I've been to plenty of Ikeas in my day...since way back in the 80's and I know that this is dating me a bit. This Ikea was by far the worst Ikea I've ever visited. Allow me to rant a short spell. Upon entering you see a whole mess of carts towards the left. You intuitively grab one and head towards the elevator where you see a sign that you can't actually take a cart on one. Huh? Okay. Whatever. The escalator was also broken, so we didn't have a means of taking a cart anywhere upstairs. Lovely. There was an older couple in front of us in need of a wheelchair. Get this. They had to actually go UPSTAIRS to get a chair for the lady. Umm...shouldn't the chairs actually be in the front of the store where the people who need them can find them? The entire visit was sort of like this. Construction walls everywhere. Confusing layout. Areas weren't at all intuitive to other Ikeas I've visited in my twenty-something odd years of being an Ikea shopper. There was a distinct lack of "displays", which I found odd. We stopped in the cafe to have dinner with the children...and yes it was a bit later in the evening when we arrived (7:30) but they were out of a number of items and didn't really tell us or make apologies for it. Last beef is that at the end of the night when they were closing (9:00PM) we head toward the checkout lines and the lines were crazily long. I think they might have had TWO cashiers working. Not sure. We put our things down and left. We stopped and grabbed three frozen yogurts on the way out. $3. That was all we spent at Ikea tonight. Sad, eh? I'd be pissed if I was the GM for this store or region. Heads would roll. I guess it all comes down to what you're used to and, frankly, I'm used to Ikea being a hell of a lot better than this. I'd seriously considered driving through Manhattan to get to the Brooklyn store as it's just GOT to be better than this place. read more

Don't get me wrong, I love Ikea but this location is sub par... Products are the same beloved Ikea products but the customer service here just ruined it for me. During my visit, I spoke with two coworkers - one was noticeably distracted and the other was just out right rude, rolling eyes, a why-are-you-still-here look and unhelpful answers. If you're looking to go to Ikea in NJ, head straight to Paramus, same products, same services, but incredibly kind/helpful coworkers that weren't found in Elizabeth. read more

It's not bad when compared to other IKEAs.... There is a very large parking lot, which means that most of the close spots are quickly taken and you may find yourself walking pretty far. That being said... you're going to get lots of exercise walking through the store itself, so what's a few extra steps? The staff are hit or miss in terms of being friendly and approachable. There is a place for loading vehicles right near the exit, but only after you've made the purchases can you bring your car over (the policy is that you have to have your receipt ready to show the attendants). Lots of free twine... but given how large some of the pieces of furniture are... it's not surprising that you need to tie it down to your car or tie the door (semi)closed. DO NOT RETURN ANYTHING, unless you happen to be bringing along someone who wants to slowly walk through the IKEA store while you are waiting. Expect a 1 hour wait time (although to be fair, the employees are generally working very hard, just that there are many people with returns). If buying very large items, you need to drive over to another building across the way (white and red) to pick up your items (with a purchase receipt). You really can't beat the 3.5% sales tax here. I'm not personally a fan of the cafeteria (didn't want to try it), but other seem to like it, and it is very convenient since IKEA is in the middle of no-where and families can generally spend the better part of a day here. read more

I love Ikea. I never really ever buy a lot when I'm there, but I like looking at the possibilities. The cheap-ass hot dogs at the end of the trip are cool too. The upstairs display area reminds me of the old-school Wheel of Fortune gallery of prizes. I feel like my disembodied head should be floating in mid-air. BTW: The required iPod soundtrack for Ikea is The Cardigans "Emmerdale." Nothing like looking at Swedish goods while listening to Swedish pop. OH: And buy a ton of those blue bags at the check-out. I use them for everything--from groceries to Christmastide gifts. They're 53 cents. -j read more

IKEA you guys really need to go out of business, the poor customer care you provide paying customers is unacceptable. I was schedule to have some furniture picked up with a delivery of the same product, I never received a call the day before and the day of I have been on the phone with ikea representatives since 9:30 am today 3-7-2021. Currently I'm on hold with north american logistics waiting to find out about my 9pm appointment I had schedule for today. PLEASE STOP SUPPORTING THIS HORRIBLE COMPANY , I WILL MAKE SURE I SHREDD MY IKEA CREDIT CARD. YOU WILL NOT GET ANOTHER DIME FROM ME. 5 NEGATIVE STARS IS WHAT I GIVE YOU read more

#2 on my IKEA World Tour. The IKEA I love to hate, mainly because I used to work at the Long Island store and we kinda got crapped on by Elizabeth. If you're from NY and have a ton of stuff to buy, it might be worth crossing the river to save on sales tax (only 3% here). Store is in an industrial area so it's no fun if you get lost, but there were signs last time I went. Any time I've been there, the coworkers have had a $hitty attitude. * Full disclosure - I worked at IKEA Long Island 1996 - 2003 read more

Staff was kind and very informative. But IKEA itself is not so great. Some of the quality of the items aren't worth the price they put on it. I like the fact that they have arrows on the floor and on the map. I'm a person with little sense of direction, so that was great. They have a lot of selection, but still....the quality... I've never tried their food except their frozen yogurt. Which tastes like ice cream... read more

Well, the thing with amazing places like IKEA is that it will prove to be a stressful shopping experience, especially on the weekends. I just moved, and needed to get a few things to make my new digs well...more homely. My roommate joined me on my voyage. Upside to this particular location is not only the unusually how tax, but that they have the free shuttle that leaves from Port Authority every Sat & Sun, so it makes for an easy trip. My friend told me to go to IKEA on Saturdays to avoid the kid crunch- she lied. There's always going to be hyperactive kids running about regardless of which day you go. And if you aren't bothered by the kids, you'd be bothered by the adults who hog up the middle of the aisles because they're on their smartphones or have NO idea how to park a cart to the side while browsing. I almost ran over one fool with my shopping cart because he too busy on his smartphone, and wasn't looking where he is going. Big mistake is assuming that I'll dip in and out of IKEA within 90 minutes. We didn't get out until 4 hours later. Too many things to see, touch and stock up on there. Ended up getting a few things I needed...and some things I didn't. read more

This review is based solely on the food. Never tried Ikea food before and decided to try it after some shopping for a friend's apartment. I got the Swedish meatballs, side of crabcake, and water. This was a lot of food for me & I didn't finish (wish I took it home :P) This was a total of $11 & some change. Which I didn't think it was that bad. read more

IKEA - Furniture Stores Near Me - Elizabeth, New Jersey

We enjoy shopping here but the return is an extremely SLOW process. Every single time we had to wait for a long time... min 30 minutes. I hope the management does something to improve the speed. read more

I purchased a Mullen dresser January 10, 2021. The next day I decided to put it together. The first steps to putting it together BROKE. The holes were to close to the edge of the plank. So I called ikea to let them know what happened and to get replacement pieces. I spoke to someone and they said the will be sending the parts. A week in a half later. I DIDNT get anything. So I called back. The second person said they will put the request in for parts. Waited again a week and a half STILL NOTHING. Spoke to someone again. And the promise to send me a $20 gift card for inconvenience and my replacement parts. But she NEVER DID!!!! They lied!!! A whole month and 6 days later and I still don't have my parts and or the gift card that the representative said they will give me!!! I don't know how this company is still in business. I feel robbed. They took my money but I have NO dresser. All they want is money and if they're product is defective THEY DO NOT CARE OR REPLACE ANYTHING!!!!!! read more

It does looks good, the prices are on the cheap side. But if something goes wrong, it goes directly to hell. No customer service, hours on the phone , delivery never shows up or call to warn, pieces are arriving broken . And very hard to get a warranty working. Pay a little more and get to a proper furtniture shop. They are definitely not up to the minimum standard read more

Horrible delivery service. Poor form, Ikea. We had to miss work on Friday for the delivery of our new sleeper sofa (family will be in town next week)...delivery was confirmed and your driver never showed. Now, your customer services says the drivers won't be in our area until Wednesday...so we have to miss another day of work, family won't have a place to sleep and your rep says, "it's not your fault because it's a third party company that delivers." Lack of responsibility, service and no attempt to make it right. read more