Dr Jones has been my PCP for several years. I can't sing his praises loudly enough! I am very…read morepleased with him. He's always exceedingly kind, caring, & has a great bedside manner. Dr Jones is incredibly thorough with attention to detail. He takes time to listen & answer all my question & concerns. He explains my condition and never rushes me through a visit. Thank you for your unwavering dedication and the positive impact you make as a doctor. I am genuinely grateful for the warmth & professionalism of the entire staff. Your tireless work does not go unnoticed, & has left a lasting impression on me. I feel blessed and honored to have such an awesome doctor. Your patient, Myrna Ford

I have been a patient of Dr. Brian Jones for many years. Dr. Jones is a very caring, professional…read moredoctor. He truly cares about his patients and takes time to listen to his patient's needs. He does not sit and type into a computer, he actually looks at you and listens. He is proactive when it comes to his patient's health. He is able to diagnose a problem and treat it quickly. I have recommended Dr. Jones to several friends and family members and everyone of them is thrilled to call him their doctor. You won't find a more professional, educated, caring doctor than Dr. Brian Jones.

I recently found out that my primary care doctor for the last 10 years plus, will no longer be…read morein-network with my insurance company. A person I met at Walgreens suggested I try Dr Brown. My first appt. was great. They were very thorough. My usual appt. with my former doctor lasted about 15 minutes total. This one was longer and included questions and concern for my overall well being and health. I am now retired and am focusing on my health. Medical assistant Nayshala was the first person I saw, then Physician assistant Debra Hunter was next. Both were fantastic. I felt I got a more personal attention experience. The ladies at the front desk were also very nice. I did have some apprehension about changing doctors, now I feel that I am in very good hands. Also instead of driving to Dallas, Dr Browns office is 1.7 miles away from my home. Great. Update-just had my first in-person appt during the COVID-19 era. The ladies at the front desk are still the best, friendly and professional, as are all the ladies in the back. I give special mention to the lady that draws blood, Mya (?). I was in once and started to chat with her about something. I looked down to see when she would start drawing the blood and she was pulling the needle out. The procedure was completed and I never felt a thing. She has always been "painless" for me. As a 70 year old senior, painless is very good.

The office contacted me for an appointment. Since Dr. Brown was now seeing patients in the office,…read moreI agreed. As the appointment was set for two weeks later, I requested mailed paperwork. It arrived the evening before the appointment. I was reminded by text 17 hours before the appointment that they required a 24-hour cancellation notice. I arrived with my TDL, insurance card, and vaccination card. I signed in and stood at the window, but was ignored, so I sat down. During the 15 minute wait, I watched the clerk and waited for some kind of acknowledgment, a greeting, a wave. Nothing happened. I got up and left. The odd thing was the clerk was not busy, but she also seemed to make a point of not seeing me and feigning paperwork. (I am an RN, so I do know actual busy). I did not know her, nor had I seen her before. I had heard wonderful things about Dr. Brown, but I will never know. Doctors don't realize how much business they lose because of the attitudes or their front-line staff. I have NEVER been to a medical office where the first thing they did was ignore you instead of collecting the insurance, ID, and other relevant papers. in fact, they usually give you new patient paperwork. I was a paying patient. I did not go looking for free medical care. I called back and talked to the clerk, who stated."Well, I was busy'. Too busy to greet a new patient?

The care I received was on point and the atmosphere was great, it was a short wait time the office…read morewas clean great doctor office experience top notch care just amazing quality and great staff.

This office had me waiting over an hour to be seen. When I questioned the lack of timeliness and…read moreadvised if this lack of respect for patients time is normal the staff appeared irritated at the question and so did the physician. Sadly they didn't seem to think that because I'm a patient I should have my time respected just as they want theirs to be. Needless to say...they sent a letter terminating care

I have been a patient of Dr Garcia for almost 20 years and will not go anywhere else, I even…read moremoved to Plano and would travel to his office. Now that I have moved back to Desoto I will continue to be a patient. Him and his staff is amazing, nice clean office and what I really love is the is never a long wait.

From the owner: Affordable Family Medicine for the Uninsured and Underinsured…read more Are you tired of the insurance companies interfering in your healthcare? Are you looking for a doctor who will treat you as a person and not as a Policy ID? With more than 30 years of experience, Dr. Garcia is a Board-Certified Family Medicine physician who will tend to your healthcare needs unencumbered by insurance preauthorizations and "cookbook medicine." Dr. Garcia will treat your family ages 13 and up with compassion and respect.

The one star if all because of the " physician with no bedside manners "…read more I visited this urgent care because my regular PCP did not have any appointments available in the near future. I went in for a minor issue. The receptionist was good, and the medical assistant was kind and helpful. After being taken to an exam room, I was asked to collect a swab and then return to the room. After a somewhat lengthy wait, the "doctor" came in. Unfortunately, my experience with the "physician" was disappointing. There was no introduction or greeting. He immediately asked, "What's wrong?" Which in my head that is very rude!! After I explained why I was there, he quickly stated that the swab would be sent to the lab, that results would take about two days, and that someone would call me with the results. The visit felt very rushed, and I was essentially dismissed without any further discussion. There when my $200+ visit!! I paid for a very unprofessional "physician" !!!! I would have appreciated a proper introduction, better communication, and more professional bedside manner. In fact, I never even learned the doctor's name. While the front office staff and medical assistant were courteous, my interaction with the "physician" left a negative impression. I hope I do not find myself needing urgent care again, but if I do, I would not choose to see this doctor!!! More than a 2 week update: no calls for results of the swab test done , I wish I could give a no stars!!!

This visit was at the Desoto, TX location, next to Kroger grocery…read more I took my fiancee' into this location on the afternoon of 7/25/2023 for two issues. One of which was a possible wrist fracture and the other, an (pet) animal bite. We went directly into the office, not knowing that an appointment was needed. The young lady at the reception desk was very understanding and pleasant but had to direct us to the online portal to make an appointment, which we did. We were seen by FNP-C Koffi, who was very pleasant and was very focused on the patient and getting an accurate diagnosis and proper treatment. We were very pleased with her care. X-rays were necessary for a possible fractured wrist and were completed very quickly. The photos were sent to an Xray tech for interpretation and were returned in about 15-20 minutes. This is a very reasonable timeframe as well. The animal bite was examined, did not show any sign of infection at that time. Ms. Koffi instructed us to monitor it and if it became infected, to call back in to the office and we would be prescribed antibiotics as treatment. The visit ended with us paying the expected price and leaving the practice feeling very good about the visit. I wrote an initial review using the link that came to us via text message, stating that we had been very pleased. THE NEXT DAY, on 7/26/2023, the animal bite was distinctly infected. My fiancee' called back in to the practice to get the promised prescription. She was told that this was not possible. She would have to pay for a 2nd visit, or wait until Ms. Koffi returned to duty (48 hours later). I stopped by the office on 7/27 to confirm this and a different reception desk attendant told me that this was correct, there would be no prescription written without additional payment or waiting for Ms. Koffi to return. Imagine a health care company that will let an infected animal bite go untreated unless they extort more payment from you - or tell you to just let the infection simmer for a couple more days until the other nurse is on duty. This is not a health care company that cares about patients. In conclusion, I sincerely hope Ms. Koffi finds better employment in the very near future. This kind of organization has some very good people but is interested only in your money, not your healthcare.

They are always very professional. And are always available whenever I have a question about…read more weight loss. The Dr's are very knowledgeable about my needs. I called with a lot of questions and they knew everything. Dont hesitate, run. They are the best.

I want to say that Mr. Damian is the most professional and extraordinary physician ! He took care…read moreof me and I am sure he will do the same for you! I have found my doctor! The best in desoto!

I've been so depressed since my sister's death could not deal with life anymore I went to my…read moreappointment yesterday crying I've been with this doctor about 8 years they notice something was off I've received hugs and phone calls today tell me home much I'm love Thanks to the team I'm feeling better love this place

Today is a very sad and disappointing day, I've been a patient at Alpha medical center for 6 years…read moreand today I say goodbye. I was asked to produce a phone bill to waive a no call no show fee because the call was not documented by their OWN Offshore call center however my appointment was rescheduled because I DID call in and reschedule it with this Offshore person which indeed proves I called in to reschedule my own appointment otherwise who else did it on my behalf.... OBVIOUSLY no one but me did it because I called in myself! It's my appointment! This was made aware to the office manager but she or he still said they needed my phone records from 3 months ago!! Also they keep old bills on your account so when you come in to pay you ALWAYS have a balance like today I was told I had a balance from 2023! A simple office visit turns into a $300 payment just to be seen for something that should cost only $25, I find this absolutely ridiculous each and every time I come here I have a balance from 2 years or 3 years ago this has been ongoing and it's my fault I continued to stay silent about how they run their office but it stops today! As I faithful patient that ALWAYS calls to reschedule my appointments to be treated like a scammer or a liar when I've been nothing but loyal, nice and honest is truly disgusting. I will never support their business again, and Alpha make sure you keep this review for your records since you have a problem keeping up with anything else your patients says or does. Kindest Regards

Awful doctor and staff. They will charge your insurance for all these scans you do not need. If you…read morehave an HMO good luck getting a PCP referral it could take 3-6 months. When you are in front of the doctor you're told things will get done and then his staff does none of it. You would do better to drive to Waco or into Dallas than to waste time at this office. Beware!!!

I have never had as wonderful care from a doctor he is amazing, caring and knowledgeable. Takes as…read moremuch time needed to make sure you understand everything. He specializes in cardiology and internal medicine. I'm 74 and I never knew I had an auto immune disease called C.R.E. S. T. I knew I felt bad but didn't know why. I have found some real help to be sure! The office is very clean the staff friendly. I highly recommend him.

Well, I called to make sure Dr. Waggoner was accepting new patients, she is but the Membership fee…read moreof $300 a month ( $3600 a year not billed by Insurance) is ridiculous for Personalized Care? I was really hoping to select her as my new family care doctor. I never heard of a membership fee!

Dr. Waggoner is the best PCP I've ever had. An amazing doctor! She is extremely caring, attentive,…read moreand thorough. During each visit, she takes the time to answer all questions & address any concerns, I never felt rushed. I just can't say enough about her. The only reason I'm no longer a patient is because I couldn't enroll in her concierge service but I follow her on social media and attend any event where she's a speaker. She keeps up with modern treatment options and always gives excellent advice.