1. IHPP Pet Supplies

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Ontario, CA

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IHPP Pet Supplies

5.0 (1 review)
Closed • 10:00 am - 5:00 pm

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5 years ago

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PetSmart

PetSmart

(209 reviews)

Johnathan was amazing! Very helpful with ensuring that I got everything I needed for my new beta…read morefish, very informative!

I'm writing this review because I'm genuinely concerned about my dog after his grooming…read moreappointment. During this appointment, he was shaved extremely short from head to toe. After I got him home, I noticed that his ear had also been cut during the grooming. Which I will share a photo of this. What concerns me most, however, is the change in his behavior since coming home. He is not himself at all. He has been constantly licking his paws, legs, body, and rear area. He seems uncomfortable sitting, doesn't want to walk around or play, isn't wagging his tail like he normally does, and keeps isolating himself in his bed. He also had very little interest in eating or drinking. As his owner, this is extremely upsetting because he cannot tell me whether he is hurting, burning, itching, or experiencing some other type of discomfort. I know my dog and I know his normal personality, and this is not his normal behavior. I did speak with the manager, and I want to acknowledge that she was helpful and worked with me regarding the grooming fees, which I appreciate. My concern at this point is much bigger than the cost. I'm concerned about my dog's well-being and what may have happened during the grooming process to cause such a dramatic change in his behavior. I hope PetSmart takes situations like this seriously and ensures that groomers are extremely careful with the animals entrusted to them. Our pets are family, and when they come home acting completely different and unable to tell us what hurts, it is heartbreaking and frightening.

The Good Dog - We offer a variety of stylish accessories to keep your pup looking their best!

The Good Dog

(722 reviews)

This was our second time coming into The Good Dog! The first time we came, we had bought a doggy…read morecake for our dog-son as his 13th birthday. Today was my dog-daughter's 9th birthday, so we decided to come back here again for treats. We got the same cake last time for our dog-son. It's a banana bread cake with frosting for about $35. The nice man at the front was very ecstatic about helping us with our purchase - he definitely sold me some birthday treats with the cake. He also gave us a free sample of some dog food, after rebate. Having such a lovely environment in this cute little shop can make anyone feel very welcomed. The man at the front did just that; he has excellent customer service and truly helps people out! We'll definitely be back soon when we have a birthday again!

Thank you for your response, but I want to clarify why I remain dissatisfied. I was extremely…read moreunhappy with the grooming results that day. This was the first time I had asked for a correction; I had never previously asked you to trim more. I understand that accidents can happen. However, your employees need proper training on how to respond to an injury with urgency, compassion, and clear communication so customers feel reassured and supported. Your manager appeared unsure of what to do until I raised my concern about taking my dog to the vet. Being handed a single cotton ball and asked to provide an update while my dog was bleeding did not make me feel that the situation was being taken seriously. That is why I described the handling of this incident as unprofessional. I appreciate the reimbursement, but I also need you to acknowledge the distress this caused and explain how you will prepare your staff to handle situations like this in the future.

IHPP Pet Supplies - petstore - Updated October 2026

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