Johnathan was amazing! Very helpful with ensuring that I got everything I needed for my new beta fish, very informative!

I'm writing this review because I'm genuinely concerned about my dog after his grooming appointment. During this appointment, he was shaved extremely short from head to toe. After I got him home, I noticed that his ear had also been cut during the grooming. Which I will share a photo of this. What concerns me most, however, is the change in his behavior since coming home. He is not himself at all. He has been constantly licking his paws, legs, body, and rear area. He seems uncomfortable sitting, doesn't want to walk around or play, isn't wagging his tail like he normally does, and keeps isolating himself in his bed. He also had very little interest in eating or drinking. As his owner, this is extremely upsetting because he cannot tell me whether he is hurting, burning, itching, or experiencing some other type of discomfort. I know my dog and I know his normal personality, and this is not his normal behavior. I did speak with the manager, and I want to acknowledge that she was helpful and worked with me regarding the grooming fees, which I appreciate. My concern at this point is much bigger than the cost. I'm concerned about my dog's well-being and what may have happened during the grooming process to cause such a dramatic change in his behavior. I hope PetSmart takes situations like this seriously and ensures that groomers are extremely careful with the animals entrusted to them. Our pets are family, and when they come home acting completely different and unable to tell us what hurts, it is heartbreaking and frightening. read more

PetSmart - Pet Training Near Me - Mira Loma, California

I was a regular at this location. Some of the time I meet friendly staff wanting to help. Most of the time, I have to deal with this older, white female with short hair, who seems like she's miserable at her job. Long story short, she's rude. Find a job you enjoy doing, and don't take it out on customers needing help. read more

I am a disabled Vietnam Veteran with a walker. Yesterday, I needed help getting my dogs in and out of the parking lot. The employees said they were now not allowed to help me as they have many times in the past. As I was slowly walking down the aisle with my two 65 pound dogs, a young male employee came running out from the cash registers, yelling into his phone as he dashed outside in front of us. He scared all three of us, almost causing me to fall. This is not the first time I've seen him totally out of control. I never saw my groomer who worked on both dogs. She wasn't there at check in or check out. The worst day I've had at Petsmart. read more

Checked in recently to purchase a new collar for my Doggie Prince Shadow and Mitzy was such a high value Asset in assisting me with the purchasing process! I really appreciate how Mitzy approached me while I was scanning my options and went out of her way to ask me what I was looking for and endorsed the Kong Brand for me based on my feedback that my dog was a large pitbull. Mitzy was a terrific Communicator and showed me how to adjust the collar lengths and how different collar designs can help me in different ways depending on my daily interactions with Shadow. Thank you Mitzy for being such a fantastic Professional Brand Ambassador and Guardian of the Limonite Petsmart Experience! Shadow's new Collar fits beautifully and it was the perfect Chinese New Year Gift to help him upgrade his look and elevate his lifestyle to something more comfortable and polished ;0) Summer is also a wonderful Cashier! Every time she rings me up at this location I get consistent warm and friendly enthusiasm and thorough organized Communication from Summer asking if I need bags, my receipt preference, and my login information to get my Membership reward points. I love and appreciate how how easy Petsmart makes it for us to donate what we can afford to homeless animals too and their delicious variety of fun dog snacks! My dog loves the Triple Steak Pupperoni here and the Strawberry flavored baked treats too :0) I definitely recommend this store for all your pet needs, the selection is vast to serve all types of pets and the price point is humble and affordable! Thank you to the Team for creating such a consistently positive, welcoming, and professional organizes Culture based on detailed Leadership excellence and responsible accountability! read more

PetSmart - My doggie prince got a new Kong Brand Collar from this location! It was only $20 - Pet Training Near Me - Mira Loma, California

Stopped by PetSmart in Mira Loma to check out what they have in store. This store carries everything from dog and cat food to toys, treats, aquariums, and small pet supplies, so it's easy to stock up on essentials during one visit. They also offer services like grooming and training, which I will try next time I am with my furry ones. I came here looking for dog toys and food. The dog and cat aisles are the most extensive I have seen and there is a large range of brands food and vitamins as well. Service here is non existent. Some of the items didn't have prices and it was hard to find an employe on the floor to check the pricing or stock for you. I had to go up to the register and wait for her to call someone to meet me on the floor. Parking is a good here. There's a large, free parking lot right outside, making it easy to get in and out even during busier hours. read more

The store is nice but the animal selection is sooo small. It wasn't worth it at all. Just wanted to let people know that are coming specifically looking to buy a pet! read more

Shoutout to Lia doing a great job grooming my dog! I recently moved to the area and was concerned about finding a new groomer. Luckily, Lia was super kind and walked me through how she would work with my dog, especially since he doesn't like his paws touched and can get snippy. My dog left in a great mood and I'm happy to report I found my new groomer! Thanks Lia and the PetSmart team. read more

PetSmart - Pet Training Near Me - Mira Loma, California

Absolutely terrible I was behind one person in line and it took over 10 minutes to get checked out because the cashier was talking to her for so long which is ironic because when I got up there, he was rude to me and didn't wanna talk about anything apparently so interesting. If you're in a a hurry to get your animal, something I definitely would not come here. No one knows what a sense urgency is around here. Greet them scanner items and get them out the damn door. read more

I had a horrible experience with the grooming salon. I had booked an appointment with Jaeden for a bath and full haircut for my dog Honey. Upon checking in, Jaeden recommended I do the furminator service because she was shedding. I was not familiar with that service so I declined that service but he insisted he highly recommended it and that she "needed" it. The base price for bath/haircut was $72, with the furminator plus a $10 scissoring fee, total was $101. I reluctantly agreed. I was not convinced my dog really needed it so after I left the store I called back, spoke with Jaeden and told him I had changed my mind and to just do the bath and groom without the furminator. He then gave me a new total of $112, which included an additional conditioner and brushing fee. When I asked why it was so much, he said I should reschedule with a manager. He had me talk to a supervisor named Ashley. After speaking with Ashley, I requested they just do the bath without the haircut but she refused and requested I pick up my dog. I told her I was comfortable with a bath but she rudely refused and requested I pick up my dog and that I should go to a different store next time! When I returned to the store, I spoke with a store leader named Jennifer Haeckel. When I told her what Ashley had said to me, she was unapologetic and unconcerned. She said, "Well I wasn't there." She also said Ashley was "still learning," as if that was an excuse for her rudeness and poor customer service. She offered a later appointment that day for a bath at the price of $72 which included an additional conditioner and brushing fee, which again I did not request. So I would be paying the same price as a bath and haircut for just a bath! Unbelievable! At that point I refused to return as I had already picked up my dog and was upset. I must add, Jaeden had groomed my dog multiple times in the past since I usually book with him and there was no issues before. Since when are recommendations mandatory?! I am very disappointed! I have never felt so unwelcome. I had been a loyal customer for years up until this incident. Long story short, I filed a complaint with corporate, spoke with the district manager Guillermo Valencia. He was also unprofessional, unconcerned and deflected from the issue. I had to further escalate the issue to the VP. He was the only one that was professional and offered a sincere apology. He agreed and said I should be able to choose whatever service I want. Needless to say, this was an extremely negative experience that was very poorly handled. read more

This was an awful experience. Not only did they butcher my dog, but I believe that he was also in very much discomfort. He was rattled when I picked him up. And obviously when I'm looking at the hack job, they did with the grooming you can tell there is a groomer named Ashley at this PetSmart and I would recommend that everybody avoid booking their services with her. This is the first encounter with this girl who shouldn't even be grooming. She left his ear dirty and lied to me & said she cleaned it, and the wax came back already. How incompetent. 2nd time I book my dog for only bath & brush because I do not trust them to do haircuts anymore.. I get put with this same girl. I didn't realize until I was there & dropped my dog off. when I recognized her, I should've rebooked but I really needed him clean so I let him stay. She does her initial check on him and takes him to the back I leave. I get a phone call about 20 minutes later saying I need to come back and pick my dog up because he looks like he has ear mites. My dog does not have ear mites. He's never had ear mites. He gets wax buildup in his ear because of his floppy ears noodles are prone to this type of thing and anybody with one or works with them should know that. However, I go get my dog and obviously he does not have ear mites. He just has gun wax buildup in his ear. She made a big scene and even lied and said that we agreed that he had ear mites when I called to speak with the manager about her behavior. My dog was obviously uncomfortable, and I fear that she was aggressive or abusive to him. I didn't see that for myself, but I can tell that how she was acting and how my dog was when I got him back that something happened. This employee Ashley should not be trusted around your pets and I don't know how they can keep her as an employee after the ongoing issues with her. I called to speak with Mgmt. and there was only a supervisor on duty who gave me names of other people who weren't going to be in the store for a few days and I'm still waiting for a call back and it's been a week. read more

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I am so upset.... Am I crazy?? Took my fur baby to PetSmart in Eastvale to have her groomed. Been there before, so didn't think twice since my regular groomer was booked up. NEVER AGAIN! I asked for her to be trimmed and cleaned up, the same thing I always say. I am not a groomer, I am an accountant, so should I have said something different??? This is what I got!! My beautiful baby had her fur butchered! They charged me $180 and added an extra fee for extra brush time! I am furious! I can't even believe a groomer would do something like this! I am disgusted! read more

PetSmart - Pet Training Near Me - Mira Loma, California

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Update 6-8-25 : Updating my review to 3 stars after receiving great follow-up service. Manager Nick went above and beyond to address the poor experience I previously had--he issued a full refund for both of my dogs and offered a complimentary wash and cut to make things right. Way better alternative than Kenny's approved 10% discount. His lead stylist did an excellent job working with the botched cuts left by the previous employees. While my dogs' hair had to be trimmed a bit shorter to fix the issues, they now look much better. I really appreciate Nick's professionalism and willingness to resolve the situation. This kind of service shows they do care about their customers--just wish it had been done right the first time. AVOID JADEA AND LEA LIKE THE PLAGUE. Original Review : I used to be a VIPP member at PetSmart but downgraded to "Bestie" after I stopped using their grooming services due to a bad experience. I recently decided to give them a second chance -- huge mistake. I brought in both of my Golden Retrievers, Buddy and Bella, for grooming. I requested a wash, DeFurminator treatment, and scissor-only haircuts. Buddy was assigned to a stylist named Lea, who completely disregarded the request and gave him a clipper cut. His coat was uneven, he was still shedding due to lack of brushing, his ears were left soaking wet, and she didn't even trim his paw pads. When I raised concerns, she acted like she did an amazing job and refused to fix anything because she was "busy." Bella was even worse. I believe her groomer's name was Jadea (or something similar). He barely touched her -- no paw pad trimming, no detail work, and left her rear area completely unkempt. On top of that, his attitude was condescending and dismissive. For buddy, I was charged $124 and offered just 10% off for a completely unacceptable experience. The wash, cut, and defurminator were all poorly done -- on both dogs. The only reason I still shop at PetSmart is the rewards program, but after this, even that loyalty is wearing thin. Unprofessional, rushed, and careless. Do better, PetSmart. read more

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Get my puppy groomed here every month. They are amazing with him. Especially since he's a little ball of nerves. Everyone is very friendly and sweet. Would not take Ramsey anywhere else read more

PetSmart - Pet Training Near Me - Mira Loma, California

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The cashier was super rude! She did not greet us, instead looked at us as if we owed her money. At the end of the transaction, she managed to mumble "Have a good one". My dog has a better personality. I blame management for allowing this and not training her on the importance of good customer service. If you don't like to deal with people, maybe you should work as a cashier lol . We did have an Interaction with a male employee who was super friendly, professional, and helpful. Do better PetSmart. This is not acceptable. read more

Went In there because we found a stray outside, tried getting micro chip info. The vet hospital did their best but the dog wasn't registered. We went to the front and ask the manger if they'd be able to give us a discount on a harness/ leash so we could keep the dog from hurting its self on the slip not leash from the vet. The manager told us we don't do discounts for any reason and refused to offer us any kind of help and then smirked and walked away. Talk about zero customer service skills and they don't care about animals, I'll never give that place my money. read more

Jaeden did an amazing job grooming my chiweenie! He is always anxious going to the groomers but Jaeden took the time to get to know him and make him feel comfortable. Thank you!!! read more

PetSmart - Pet Training Near Me - Mira Loma, California

The absolute worst location for the grooming salon I've been to. Customer service was absolutely atrocious. I came in with two dogs. One quick wash and One bath and brush. They finished the service in about 45 minutes leaving one of my dogs wet and the other one was still dirty. Held my dog in the front for about 5 minutes and she became super anxious as she deals with anxiety. They got upset I showed up 14 minutes after they called me and tried to charge me an "extended stay fee". Then one of their workers said I drive a "little Tesla" degrading me. More words were said, but overall the service was poor and the customer service was even worse. read more

Ashley was great for grooming!! She was very kind and accommodating. Really appreciated it. Our dog is nervous/anxious but Ashley took care of him and he came back so fresh and clean! Don't forget to bring cash for tip!! read more

PetSmart - we love ashley for grooming!! - Pet Training Near Me - Mira Loma, California

my one-stop shop for all things related to my four furry companions! From the moment I walk in, I'm greeted with a warm welcome and a well-organized store layout that makes finding everything I need a breeze. The selection of pet food, toys, and accessories is extensive, ensuring my dogs always have the best. The grooming salon is a standout feature, where the skilled and caring staff consistently work their magic. My dogs always leave looking and feeling fabulous, thanks to the groomers' attention to detail and genuine love for animals. It's comforting to know they're in such capable hands. Additionally, the staff's knowledge and willingness to help with any questions or concerns make each visit a pleasure. PetSmart Eastvale truly goes above and beyond in providing exceptional service and quality products. It's a haven for pet lovers. read more

Extremely rude workers when it comes to ordering pick up I've always been told to wait for someone to help me. Nobody was coming to helping so I got into line to ask for the orders and was told that I'm supposed to just grab them myself and one of them was up on a higher shelf and it was heavy. It took me a minute to get down. Never had this happen before. As I've said it also states in my app to wait for them to come and get the order for me not to grab it myself. read more

This place is alright. The grooming department smells like a bunch of wet dogs but hey they are grooming pets here. The service here is good and price is decent. read more

Came in to buy a 50 gallon aquarium with a stand and filter. Spent about $1,000 and Joseph was beyond resourceful and offered so much insight. He helped me to my car and him and another fellow loaded everything into my SUV. He also recommended a few items to go with my new tank. Customer service, professionalism, sales driven but not pushy, and resourcefulness! Great job Joseph! read more

PetSmart - Pet Training Near Me - Mira Loma, California

I had an absolutely horrible customer service experience at Petsmart.I purchased dog food online for curbside pickup. They have different payment options, and I chose PayPal. My dog wasn't fond of the food, so I had to return it. I had my PayPal confirmation receipt that they gave me at curbside pickup when I picked it up. But when I tried to return it, the manager humiliated me in front of other customers, loudly claiming I had no physical evidence of payment, as if I were trying to rob them. After a lot of insisting, he finally gave me the refund. After that, I called customer service to confirm if the fake policy he gave me was true, and it wasn't. Customer service confirmed that they could return my money through PayPal at the store. I was not in the wrong for being upset; this was a complete lack of professionalism and company policies. The embarrassment that I passed will never go away. read more

They did a good job on my little prince. He's a miniature schnauzer and not easy To cut but they did a nice job. read more

We have used Heather A. to groom our dogs for years at the Murrieta California location. When she transferred to Eastvale, we decided that she was worth the drive. She is such a great groomer. She is very calm and relaxed around the dogs, and if you show her a picture of what you want, you will get it. If you need a dog groomed, ask for Heather A. read more

PetSmart - This little girl needed the hair trimmed around the eye area as she tears a lot. Her summer cut is perfect. We ask to keep her ears fluffy. - Pet Training Near Me - Mira Loma, California

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great customer service! they take the time for your questions. shelves are always neat and stocked. never out of crickets! worth the 30 minute drive. thank you!! keep up the great work! read more

I hate to put any bad reviews. Today at the Petsmart Eastvale where Jennifer is one of the managers I took my dog for bathing and I was quoted $49 on the phone so I left my dog in the salon. They are awesome people, did great job to satisfy me as a customer when I came to pay they wanted to charge me different amount. When I questioned they say we have extra fee for the weekend when I said I was never told about the extra fee. She asked me if I signed the paper when you leave your dog there and I asked a copy of the paper Jennifer refused to give me the paper that I signed, so she failed as a management to satisfy me as a customer for the extra fee that they were charging. It's people like her and the management who bring these big businesses down. An army of ships led by a lion will win with an army of lions lead by sheep definitely going to lose. Great Employees Management Sucks read more

PetSmart - My neighborhood PetSmart - Pet Training Near Me - Mira Loma, California

We are very disappointed when we brought our puppy for nail trim. The groomer is so impatient, you can tell she is not experienced in handling anxious puppy. His nails still sharp, didn't even do the cologne which is part of the package. I think her name is Elizabeth? This is in Eastvale (Mira Loma). read more

Great store ! Great collection of everything pet related! Staff are friendly and helpful read more

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I took my aunts dog to be groomed by Bianca, and she did an amazing job! I thought they may have traded dogs because of the difference! He's usually pretty nervous when he gets done, but he pranced the whole way out of the store! Highly recommend the grooming staff here! read more

Yuli was amazing! She groomed my dog, Fluffy and did an awesome job. Usually other groomers don't go too in depth with the teeth brushing or paw grooming but she did an amazing job. She also followed the haircut that I requested very well. Thank you! read more

Dirty fish tanks. Would not recommend buying any fish here. Every time I come here, a ton of fish are dead. Always a long line at the cash register too. Cat adoption always have older cats and some look sick and are vomiting as well. read more

PetSmart - Dead fish - Pet Training Near Me - Mira Loma, California

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I took my sant bernards to the groomer in the petsmart at 12483 limonite ave mira loma ca 91752 and the haircut thay did on my pet was Horrendous never in my life have they done my dog so wrong starting with hair and his ears all dirty and his fanny all uneven his ears and neck look like a 6 year old cut it never again will I set foot or paws in this store hair stylelest names "Noelle L" so disappointing and angry never again read more

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This review is specifically in reference to PetSmart's curbside pick-up during COVID-19. My puppo, Sheila, was running low on dog food, and I had no idea where to turn to in the midst of this current crisis. I saw online that PetSmart is offering curbside pick-up, and I was incredibly impressed by the efficiency and ease of the ordering process. I'll walk you through it: 1. Go to Petsmart.com, pick your store and place your order. 2. Enter your payment information. 3. Wait till you receive an email that your order has been prepped and is ready for pick-up. 4. Call your local PetSmart when you arrive - a team member will walk your purchase out to your trunk! My order consisted of a large bag of food, treats, and some additional protein toppers, which was pre-packaged and ready to go when I called on arrival. Super easy pick-up with zero contact! read more

I have been a Petsmart customer for over 10 years! I have used their grooming and training services (at the Walnut location) and since moving to the IE buy all my dog food at the Eastvale location. Folks here are very kind and helpful. What I love about Petsmart is while under quarantine for this Covid pandemic- I love how easy they have made it to shop. I simply order online and request a curbside pick up where they actually deliver the items to your car! Now how easy and convenient is that?! read more

If your time means anything to you, go some place else for potty training. This is the 2nd time I've been stood up for potty training classes. The instructor was a no show. And my original date when I was supposed to come in they told me "oh we don't do it today it's next week" boom another Saturday morning wasted. The potty trained persons name is Mitsy. She does her own schedule. So she has nobody to answer to. She comes when she wants to. It even says 9 AM and they go. Oh well she'll probably get here at 9:30. read more

PetSmart - Pet Training Near Me - Mira Loma, California

I like this store , they have good prices and you can find a big variety of products. I also take my dos to their groomer salon and I'm happy with their hair cuts . They normally have big lines I guess they're short staffed. read more

PetSmart - Kiko after his hair cut at petsmart salon - Pet Training Near Me - Mira Loma, California

Yuri and the entire grooms department is so unprofessional. Yuri has such an attitude that if you make a suggestion on the safety of your dog she will refuse to groom her she decided not to groom my dog because I was concerned over the safety of my 3lb dog and she was saying that there is a note on my toy Yorker that she did not like her paws touched and that they were going to charge me extra if additional groomer is needed note that nothing like that has ever been disclosed to me. Yuri and the team made it so that I feel so uncomfortable that they might hurt my little dog by hurting her since they did not like the fact that I asked that they be careful with her. Not even the manager could tell them anything. A dog is a dog and i still don't understand how they decide to not groom a small Yorker that weighs 3 lbs over there attitude towards a persons skin color because that is what they made me feel. They also want to charge me for putting bows on her head (something that was standard) and that someone on their team conveniently sell them at an additional cost. (Yes the groomers are allowed to hustle the customer for more money) Yet if I upgraded my package there are bows available. WTF they are letting the groomers sell and make money on the side because the $60 is not enough for them. They also called me letting me know another customers dog is ready for pick up. They just called me and said a dog name Bailey was ready for pick up WTH what kind of shit show are they running. Easily making for someone else's dog to be taken. CAUTION: please make sure note every time they cut your dog or hurt it. My dog has been cut so many times I lost count This is what happens: they call us on what happened apologizing telling us how very sorry they are and they tell us they take her next door and get her antibiotic ointment for the cuts they cause by the carelessness of the groomer and they tell me that there is no charge Well I found out today there is no record of the incidents that have happened and that is why they don't charge me for the incidents because they don't have to document all the accidents they had with the dogs if there is no charge. Please make sure they make a record and it's noted in the system because they will hide the fact that they caused an injury to your dog. Our pets are the ones paying for it and all the injuries they cause on them remember they can't tell us when someone hurts them. read more

I came in to have a look at the animals. There were lots of fish that had clean containers and pretty cool tanks. There were lots of items primarily for cats and dogs. They had a four day deal that promoted the adoption of one cats for $50! I thought this was a great price to give the cats another chance to be loved in a happy household. I really wanted to get Sterling (the cat in the attached images). I thought that the cat's informational page could have been done with better effort and more detail. Some of the cat's didn't even have anything in the "about me" box. It's one of the easiest jobs to write a few caring sentences about a cat in need. I would encourage the employers to do better at this. Overall, I had a great time with my boyfriend but felt like more love and care needed to be invested into the lives of the rescued animals. read more

PetSmart - Cat for adoption - Pet Training Near Me - Mira Loma, California

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