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PetSmart

3.1 (199 reviews)
Closed 7:00 am - 9:00 pm
Updated 2 weeks ago

Services - PetSmart

Bath and groom only

Full grooming

Pet haircut

4 More Services

Microchipping

Pet physical or wellness exam

Pet vaccinations

Private dog training

PetSmart Photos

From this Business

Recommended Reviews - PetSmart

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Reviews With Photos

Alyxandra S.

Shoutout to Lia doing a great job grooming my dog! I recently moved to the area and was concerned about finding a new groomer. Luckily, Lia was super kind and walked me through how she would work with my dog, especially since he doesn't like his paws touched and can get snippy. My dog left in a great mood and I'm happy to report I found my new groomer! Thanks Lia and the PetSmart team.

Michaela H.

This was an awful experience. Not only did they butcher my dog, but I believe that he was also in very much discomfort. He was rattled when I picked him up. And obviously when I'm looking at the hack job, they did with the grooming you can tell there is a groomer named Ashley at this PetSmart and I would recommend that everybody avoid booking their services with her. This is the first encounter with this girl who shouldn't even be grooming. She left his ear dirty and lied to me & said she cleaned it, and the wax came back already. How incompetent. 2nd time I book my dog for only bath & brush because I do not trust them to do haircuts anymore.. I get put with this same girl. I didn't realize until I was there & dropped my dog off. when I recognized her, I should've rebooked but I really needed him clean so I let him stay. She does her initial check on him and takes him to the back I leave. I get a phone call about 20 minutes later saying I need to come back and pick my dog up because he looks like he has ear mites. My dog does not have ear mites. He's never had ear mites. He gets wax buildup in his ear because of his floppy ears noodles are prone to this type of thing and anybody with one or works with them should know that. However, I go get my dog and obviously he does not have ear mites. He just has gun wax buildup in his ear. She made a big scene and even lied and said that we agreed that he had ear mites when I called to speak with the manager about her behavior. My dog was obviously uncomfortable, and I fear that she was aggressive or abusive to him. I didn't see that for myself, but I can tell that how she was acting and how my dog was when I got him back that something happened. This employee Ashley should not be trusted around your pets and I don't know how they can keep her as an employee after the ongoing issues with her. I called to speak with Mgmt. and there was only a supervisor on duty who gave me names of other people who weren't going to be in the store for a few days and I'm still waiting for a call back and it's been a week.

Chris R.

I am so upset.... Am I crazy?? Took my fur baby to PetSmart in Eastvale to have her groomed. Been there before, so didn't think twice since my regular groomer was booked up. NEVER AGAIN! I asked for her to be trimmed and cleaned up, the same thing I always say. I am not a groomer, I am an accountant, so should I have said something different??? This is what I got!! My beautiful baby had her fur butchered! They charged me $180 and added an extra fee for extra brush time! I am furious! I can't even believe a groomer would do something like this! I am disgusted!

Buddy
Eric C.

Update 6-8-25 : Updating my review to 3 stars after receiving great follow-up service. Manager Nick went above and beyond to address the poor experience I previously had--he issued a full refund for both of my dogs and offered a complimentary wash and cut to make things right. Way better alternative than Kenny's approved 10% discount. His lead stylist did an excellent job working with the botched cuts left by the previous employees. While my dogs' hair had to be trimmed a bit shorter to fix the issues, they now look much better. I really appreciate Nick's professionalism and willingness to resolve the situation. This kind of service shows they do care about their customers--just wish it had been done right the first time. AVOID JADEA AND LEA LIKE THE PLAGUE. Original Review : I used to be a VIPP member at PetSmart but downgraded to "Bestie" after I stopped using their grooming services due to a bad experience. I recently decided to give them a second chance -- huge mistake. I brought in both of my Golden Retrievers, Buddy and Bella, for grooming. I requested a wash, DeFurminator treatment, and scissor-only haircuts. Buddy was assigned to a stylist named Lea, who completely disregarded the request and gave him a clipper cut. His coat was uneven, he was still shedding due to lack of brushing, his ears were left soaking wet, and she didn't even trim his paw pads. When I raised concerns, she acted like she did an amazing job and refused to fix anything because she was "busy." Bella was even worse. I believe her groomer's name was Jadea (or something similar). He barely touched her -- no paw pad trimming, no detail work, and left her rear area completely unkempt. On top of that, his attitude was condescending and dismissive. For buddy, I was charged $124 and offered just 10% off for a completely unacceptable experience. The wash, cut, and defurminator were all poorly done -- on both dogs. The only reason I still shop at PetSmart is the rewards program, but after this, even that loyalty is wearing thin. Unprofessional, rushed, and careless. Do better, PetSmart.

Jaeden did an amazing job grooming my chiweenie! He is always anxious going to the groomers but Jaeden took the time to get to know him and make him feel comfortable. Thank you!!!

we love ashley for grooming!!

Ashley was great for grooming!! She was very kind and accommodating. Really appreciated it. Our dog is nervous/anxious but Ashley took care of him and he came back so fresh and clean! Don't forget to bring cash for tip!!

Bridgette T.

Came in to buy a 50 gallon aquarium with a stand and filter. Spent about $1,000 and Joseph was beyond resourceful and offered so much insight. He helped me to my car and him and another fellow loaded everything into my SUV. He also recommended a few items to go with my new tank. Customer service, professionalism, sales driven but not pushy, and resourcefulness! Great job Joseph!

This little girl needed the hair trimmed around the eye area as she tears a lot. Her summer cut is perfect. We ask to keep her ears fluffy.
Sherry K.

We have used Heather A. to groom our dogs for years at the Murrieta California location. When she transferred to Eastvale, we decided that she was worth the drive. She is such a great groomer. She is very calm and relaxed around the dogs, and if you show her a picture of what you want, you will get it. If you need a dog groomed, ask for Heather A.

My neighborhood PetSmart
Kuldip S.

I hate to put any bad reviews. Today at the Petsmart Eastvale where Jennifer is one of the managers I took my dog for bathing and I was quoted $49 on the phone so I left my dog in the salon. They are awesome people, did great job to satisfy me as a customer when I came to pay they wanted to charge me different amount. When I questioned they say we have extra fee for the weekend when I said I was never told about the extra fee. She asked me if I signed the paper when you leave your dog there and I asked a copy of the paper Jennifer refused to give me the paper that I signed, so she failed as a management to satisfy me as a customer for the extra fee that they were charging. It's people like her and the management who bring these big businesses down. An army of ships led by a lion will win with an army of lions lead by sheep definitely going to lose. Great Employees Management Sucks

Mazen A.

Great store ! Great collection of everything pet related! Staff are friendly and helpful

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Ask the Community - PetSmart

Review Highlights - PetSmart

My dog is extremely difficult and Stephanie took the time to get to know her and know her sensitive parts.

Mentioned in 12 reviews

Read more highlights

PetSmart - pet_training - Updated May 2026

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