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    Ancestral Raw Nutrition

    5.0 (4 reviews)
    Closed 10:00 am - 3:00 pm
    Updated 1 month ago

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    R & L Feed

    (45 reviews)

    Have not updated my review for a while. Still doing business with R& L now although not as much of…read morea regular customer with fewer animals to feed. They have definitely improved their customer service though with any of my interactions with them. Will still keep taking my business there. Not sure what the comments were about somebody paying me, did not get anything free for my past review ha ha. I don't think they would pay me for a negative review anyway.!

    My family has been loyal customers at this location for over 10 years, and I have never experienced…read morecustomer service as terrible as it has been recently. Last year, the store charged us twice for feed, and instead of taking responsibility, we were the ones who had to dig up proof of their mistake and dispute the charge with our bank. Now, we just noticed another unexpected charge and called the store to understand what it was for. The female employee who answered told us it was for an item ordered a month ago, but as soon as I brought up the previous double-payment issue, she became extremely rude, dismissive, and actually hung up on me. Thinking it was an accident, I called back--only to have every call go straight to voicemail, clearly being ignored. After a decade of giving this place our business, it is unbelievable and honestly insulting to be treated this way. With their history of billing errors, the bare minimum should be polite communication and a clear explanation for a delayed charge--not attitude, not avoidance, and certainly not hanging up on long-time customers. This level of customer service is unacceptable.

    Ancestral Raw Nutrition - petstore - Updated May 2026

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