Super helpful staff and they had a big selection of different cat food, wet and dry. I wanted to…read morefind different types of dry cat food that my picky cats will like. I love that I can get some smaller bags to try. I picked up 2 kinds and when I was at the register, the guy gave me 2 small ziplock bags of the Kahoots dry cat food to try! I also picked up a long stick of jerky chew for my dog. They are super helpful!

This review is mainly for the monthly dental cleaning services offered. They suggested that I bring…read moremy dog in before paying for a appointment and I brought my dog in about a month before for an evaluation to make sure he was a good for a non-anesthesia cleaning, which I really appreciated since appointments are no refundable. The actual cleaning went great. His teeth looked noticeably better right after, and I could tell they did a great job. The vet team was friendly, patient, and explained the entire process. They let me know he had a couple of loose teeth and recommended that his next cleaning should be done at a vet where extractions can be done. Pricing was also very reasonable compared to other places I looked into. Overall, a great option for maintenance cleanings if your dog is a good candidate, and I'll definitely be coming back with my other dog.

There are 4 gorgeous ragdoll cats in this shop, free for people to pet. The owner Christy is an…read moreexpert in pets. She is knowledgeable and experienced

I'm all in for independently owned and small businesses, especially pet supply stores. As a cat…read moreowner, I'm constantly on the hunt for good quality cat food, treats, and supplies for my cat. I can always go to the local Petsmart or Petco, but it's refreshing to see a different pet supply store for a change. My sister and I visited Twenty's Pet Shop after running some errands nearby. We were surprised to see how close the store was from our residence in Chino Hills. The store is very clean and spacious and stocked with great quality pet food and supplies. There were cat food brands that I've never even seen before! The owners are very nice and even provided free samples for us. Since they opened just recently, they are running several promotional deals, so make a stop at Twenty's when you can!

I've been to the store many times and customer service has always been excellent. I went to…read morepurchase dog food and Danny was the employee that helped me. He asked the type of dog I owned, and he knew exactly the type of food to get for my pet. He was professional, helpful and ultimately knowledgeable. Thanks to Danny, my dog enjoys his food and products Danny recommended.

I have been coming here for the past 3 months ever since I rescued two 7 week old puppies. They are…read more16 week old now and thriving! The ladies are very kind to me and when I first came here everyone was so helpful and provided excellent customer service and helped me sign up for petco premier membership. I felt really comfortable coming here since I am neurodivergent so I made it my petco to come to. Today, though, I felt very uncomfortable and left me feeling sad because I really do enjoy most staff here and mostly feel comfortable browsing. We came in today to get vaccines for our two puppies, and we also received our Petco cash, so we figured we would use it to purchase some food while we were here. My husband noticed on the Petco app that you could get 20% off food if you purchased it online. Since we were already at the store, he asked a staff member if it would be okay for us to place the order online and take the food with us right then. A staff member she told us that was completely fine and said that once we placed the order, we could bring the food to the register and they would scan it and process the order for us. So we went to the front and we were met with a very disrespectful male employee who seemed already agitated or just had poor customer service. I explained the situation and he told me he couldn't process it because I just purchased it online so he has to process it and I have to wait to come back to pick it up, which isn't what we were told before. He then kept going on and on about this, and my husband decided to say "I have asked first" meaning, he had asked an employee earlier if it was okay. The rude male employee he responded "What you say?" in a bothered way. Then the female employee decided to step in and explain everything, unbelievably the male employee mumbled "what the fck" towards us but we can obviously hear him. I think this is extremely unprofessional and honestly why even be this rude and mad to customers and if he can't handle things, then why work in customer service? Anyway, I would like to thank one of the female employees, she has always been very sweet and helpful. I will no longer be returning to this address after getting my puppies last vaccine which will be in 2 weeks from now. I will also be canceling my premier membership because I don't believe I should be paying if there are employees who are gonna be rude to my husband and I.

I love this place. Not only do they have healthy food foods for our pets. But they have a friendly…read morestaff that's very knowledgeable. They went out of their way to call me and let me know. They were running low on the canned food I buy for my dogs. And we're so kind to set some aside for me. That is above and beyond. This is a wonderful business. Owned and run by wonderful people! I am forever grateful! And appreciative. Sincerely, thank you Tim J.

I decided to try this place after reading positive reviews. It exceeded my expectations. The staff…read morewas very helpful and friendly. I was able to get a quick wash for my dogs for a great price too. $20 for 15mins, Now that's not bad at all and they also provide you with a towel. I'll definitely be returning. Thank you!

Reasonable and fair prices, good, friendly service. Wide selection of goods and products.read more

My Farm really likes working with this company and they have great delivery fair prices. I have a…read morelot of animals. They have a good selection great service.

The grooming place was priced well. Took my border collie in and he came out clean and trimmed…read more Would recommend for the price and service. One thing I would recommend is if they had an air freshener in the lobby.

It was my first time dealing with the grooming department and I was not happy with their customer…read moreservice. I walked into the grooming center and these two women looked at each other and then looked at me like what I was doing there... No greeting or anything. All they said was what's the pets name rudely as if I was a walk in and did not make an appointment which I did. We were 15 minutes early and she said we can wait until our appointment time. I had explained to her that I needed to goto work and if I could leave my dog. She abruptly said no, I'd need to wait because she was behind. I just left because I'm not dealing with a groomer who can't give me decent respect. What makes me think they will treat my dog in the same manner when I'm not there. Absolutely not. Luckily I needed to goto work or else I would have talked to a manger. Go somewhere else.

My boyfriend and I love going there !! Jason and Steven are amazing ! They have the best service…read morethere ! This is my go to spot for feeders and getting my new babies! The selection of reptiles there is amazing ! We love taking our daily trips on Sundays there ! They are so informative with all the reptiles I've learned so much from them ! DEFINITELY CHECK THEM OUT THEY ARE THE BEST!!

very fun visit & super helpful gentleman. we enjoyed all the beautiful pets & reptilesread more

We took our Doberman to Julie R. For grooming today and Julie did a wonderful job! Our dog was…read morevery relaxed with her. She came back clean and shiny, with a nice citrus scent. Julie even knew which shampoo would work best with a Doberman's coat. It was our first visit here and we will definitely come back again. Great service and friendly employees.

The lady at the cashier with blue died hair was super rude to me the other day!…read moreShe didn't ask if id like to use my rewards and gave attitude. Will definitely not be coming here again.

Have not updated my review for a while. Still doing business with R& L now although not as much of…read morea regular customer with fewer animals to feed. They have definitely improved their customer service though with any of my interactions with them. Will still keep taking my business there. Not sure what the comments were about somebody paying me, did not get anything free for my past review ha ha. I don't think they would pay me for a negative review anyway.!

Long-time customer, leaving after years of declining service…read moreI have been a customer for about 15 years, and the last few years have gone downhill steadily: double charges on orders, wrong items delivered, and deliveries that just didn't show up. This week was the last straw: my order was supposed to arrive and didn't. After repeated calls and texts with no answer (other than a one word text), I am discontinuing my relationship with this company and switching suppliers. While I understand people make mistakes and nobody is perfect, the lack of attention to detail is not something I'm willing to overlook. My horses and I deserve reliability. It's a shame, because this used to be a business I trusted. If you're considering them, ask around about recent experiences before committing to a regular order.

Just moved to this area and I noticed a swap meet so I went to check it out with absolutely no…read moreintentions for buying a pet. I then saw this pet store all the way on the corner and walked out with my first ever 8 month old Honduran Milk Snake. The lady and gentlemen were both friendly and explaining of what I will be up against. Their prices were very reasonable. I hadn't been to any reptile/pet stores in at least over a year, so I didn't have anything to compare to until I went to Amazon Reptile Center to get my new snake, Blaze, dinner the following week and noticed the much higher prices on snakes and terrariums. I was extremely appreciative when the lady allowed me to return Blaze 2 weeks later and exchange her for a 2 year old Rosy Boa. Blaze was too scared all the time and gave every attempt to escape. This Boa is super mellow and plays. Also to Isabel's review: Boas (about 2-3 feet) can fit perfectly comfortable in a 15 gallon tank. They like to be curled up.

The birds were stressed, over cramped in dirty cages, and pulling out their feathers and many were…read morepacing. They should NOT be selling birds here. I feel sorry for these animals. This is NOT a premium store.