The store is definitely under staffed but they always go above and beyond to help me out ! I don't understand all these negative reviews about this place when all of my visits have been unproblematic and amazing! read more

I have been coming here for the past 3 months ever since I rescued two 7 week old puppies. They are 16 week old now and thriving! The ladies are very kind to me and when I first came here everyone was so helpful and provided excellent customer service and helped me sign up for petco premier membership. I felt really comfortable coming here since I am neurodivergent so I made it my petco to come to. Today, though, I felt very uncomfortable and left me feeling sad because I really do enjoy most staff here and mostly feel comfortable browsing. We came in today to get vaccines for our two puppies, and we also received our Petco cash, so we figured we would use it to purchase some food while we were here. My husband noticed on the Petco app that you could get 20% off food if you purchased it online. Since we were already at the store, he asked a staff member if it would be okay for us to place the order online and take the food with us right then. A staff member she told us that was completely fine and said that once we placed the order, we could bring the food to the register and they would scan it and process the order for us. So we went to the front and we were met with a very disrespectful male employee who seemed already agitated or just had poor customer service. I explained the situation and he told me he couldn't process it because I just purchased it online so he has to process it and I have to wait to come back to pick it up, which isn't what we were told before. He then kept going on and on about this, and my husband decided to say "I have asked first" meaning, he had asked an employee earlier if it was okay. The rude male employee he responded "What you say?" in a bothered way. Then the female employee decided to step in and explain everything, unbelievably the male employee mumbled "what the fck" towards us but we can obviously hear him. I think this is extremely unprofessional and honestly why even be this rude and mad to customers and if he can't handle things, then why work in customer service? Anyway, I would like to thank one of the female employees, she has always been very sweet and helpful. I will no longer be returning to this address after getting my puppies last vaccine which will be in 2 weeks from now. I will also be canceling my premier membership because I don't believe I should be paying if there are employees who are gonna be rude to my husband and I. read more

I would like to take the time to say thank you to Felicia P for grooming my corgi Linguine today! She was super friendly and sweet to the both of us and I appreciated all of the attention she gave to Linguine. Felicia also gave Linguine a cute little bow tie I've been going to this petco for a while now and I'm always so pleased with the care and attention. Gerardo is also another superstar that linguine loves! Thank you everyone read more

Petco - Too cute for words - Pet Stores Near Me - Chino, California

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Felicia P is an absolute God send when it comes to grooming and loving our dogs! She is the ONLY groomer that has ever been able to tend to our Nine year old Min Pin, Leila, who is extremely selective with who she allows into her personal space. Felicia takes the time to bond with our dogs and make sure they are comfortable before grooming. Felicia is also very meticulous when grooming our English Bulldog, King, and makes sure to take care of all of his creases and folds. Every time our pups visit her they come back clean and dry. read more

Felicia is the best groomer in town!! Friendly, professional and awesome with my pup Bailey.

Every time I come here I remind myself not to come back, then I forget and that's on me. Customer service is absolutely atrocious. There is nobody out on the floors to help and every time I check out I am met with the absolute worst attitude. Something was wrong with a price and I questioned it and the guy behind the cash register acted like I was twisting his arm, gave me a complete attitude and then basically tossed my bag at me. The item had been mislabeled and was double what it showed. I will never be back here again. This is the last time I forget how rude the employees are at this location. read more

We've been taking our dog here for almost 3 years. Our groomer Jessica has always gone above and beyond in every aspect. We were always greeted with the warmest smiles upon entering and exiting. April always left happy and with a smile on her face. Jessica truly cares about the dogs she works with. We are sad to be moving too faraway to visit anymore. We wish Jessica and everyone who works there the best and thank them for the nicest send off we've ever gotten. If you are in the area this place is a great place to have your dog groomed! -Marie,Brian & April read more

Petco - Grooming by Jessica - Pet Stores Near Me - Chino, California

My go to place! Julia is very kind and helpful. She does such a great job with Lady & Bolt they always leave looking and smelling so nice. Thank you Julia we appreciate you read more

Had to use their restroom while shopping, it's a multiple stall UNISEX restroom. I had to have my husband stand outside the door to ensure no men walked in while I was in there. This place also has rude staff who love to finish their gossiping conversations before helping the next guest in the check out line. Do not recommend. read more

Customer service is non existent here. Ask if a specific product not on the shelf was in stock, but rather than check the associate figured they would guess and tell me nave tomorrow or in a couple of days. not acceptable. didn't bother going into the computer to check. our pets are important to us, I will be buying through Amazon instead. no need to keep wasting time with the in store visit when they won't even check. would have given zero stars but unfortunately can't leave a review that way. This company use to be top notch, but ever since covid the store associates just don't seem to care read more

Took my dog here for a mini makeover groom session and they barely even touched his hair in his face. The last petco we went to cut way more then what they did and all they said was it's a mini makeover we can only do that much? lol my dog looks the same way we came in with him ridiculous zero stars for me and i'll stick to petco in eastvale. Too add the older lady that did this very very rude for no reason from the jump read more

Worst experience I've ever had in my life. Asked for help in the fish section. Waited total of 30 mins. Just for the worker to go and help two other people that got there after I did. Did not bother to help at all. Was told I was finally next but then she goes and helps this other group of guys instead. Worst customer service and experience. Couldn't even buy my fish. read more

Bad customer service today. I was ready to buy some fish for my new aquarium this evening. I noticed a worker cleaning the aquariums that did not hesitate to acknowledge me, It was ok, I didn't mind since I had not chosen the fish I wanted yet. The guy continued to do what he was doing without ever asking if I needed anything. Once I knew the fish I wanted, I went to front of the store and asked for some assistance. I assume the guy at the check out stand reached out to the guy at the aquariums, as I heard some mumbling while I walked back to the aquariums. Once again, I was ignored, I waited five minutes with no assistance. I just ended up walking out after that. Total buzz kill. I always like Petco but every time I've been there, the customer service seems to get worse. read more

one of the workers named alice was gossiping to her coworker about another coworker for about 5 min while i waited in line to checkout they looked over at me and completely ignored me. would not recommend going here. read more

Nice people they help me a lot not far from chino and Ontario got what I was looking for read more

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On 10/19/2024, I took my one-year-old puppy to the Chino Petco for routine vaccinations. The veterinarian on duty was Jane Dill. Due to Jane's unprofessionalism and poor injection technique, my puppy originally needed only two shots, ended up getting six shots just to administer the two vaccines properly. I am extremely disappointed, angry, and saddened by this experience. Not only did my puppy endure unnecessary pain, but I am also deeply concerned about its health. As a professional pet service provider, such mistakes are absolutely unacceptable and I want to caution other pet owners to avoid such situations. I will definitely not be returning to this location again!！ read more

This PetCo branch store came to the rescue when I was actually looking for a backyard decoration, a legit Bird Feeder for Wild Finches/Sparrows to dine from! I'll have to take a pic of it, but it's a small enough clear and dark blue feeder. These small wild birds have loved swinging on this feeder while enjoying their daily meals at my backyard for at least a few couple years now since 2020. I actually bought 2 feeders, but the squirrel had to climb up the other white one & knocked down 2 pieces of plastic cup lids (I used the upside down cup lids on top of this feeder to hold bird food) down, so I ended up confiscating the other white one and only kept this dark blue one for Finches/Sparrows to use. read more

This is for the grooming department only. Anita is the best! She's so sweet and amazing at haircuts. All my pups love her! Rest of the staff are always helpful and friendly as well. read more

My dog has been groomed at this location several times before without significant issues. However, during this visit, the groomer Julia and the manager were unable to handle my dog and were unwilling to groom her in the future. And told me to search another groomer from another company. They also kept complaining about my dog's behavior, which I found unprofessional and upsetting. I understand that grooming can sometimes be challenging, but I expect professional groomers to have the patience and skills to manage such situations. The response I received from the staff and manager was not only unhelpful but also felt dismissive. As a loyal customer, I find this attitude unacceptable and not in line with the professional standards I expect from Petco. read more

This location is small and not very busy. I was in a bind and decided to pick up some dog food from here and also a couple toys for the babies. I was looking for some dental sticks for the puppies but they had a small selection so I will have to look online to see if there is more of a selection elsewhere. Pricing isn't really competitive (they only price match their website) at all their locations. I wish their Petco policy would be a little better as far as beating competitors prices (Amazon, Chewy, Target etc) read more

Visited Petco in Chino Hills 6/12- the closing employees were extremely helpful, especially the guy in the fish department, thank you.

Dog grooming, Alexis did a GREAT JOB for my two furry babies. I WILL BE BACK!! 5 Stars ‍ read more

Petco - One of my babies sleeping - Pet Stores Near Me - Chino, California

Employee George at this store is a total D***. I've never met someone so rude. I had asked about Critical Care Herbivore Emergency food for my bunny cause she had just got surgery and was not eating well. When asked he kept going what are you asking for multiple times after already explaining what it was and then for what animal. When I told him it was for a bunny he had the audacity to keep correcting me when I was saying bunny by saying a Rabbit, three times with a rude ass prick tone. I finally gave in was like yea sure a rabbit and then proceeded to say oh yeah we don't have that we have rabbit food, rabbit treats, etc... So he knew already they didn't have it he just wanted to be a D***! To add this is also not the first time he's been been rude either! This unacceptable. I have to say everyone else in the store is very nice and helpful but that a** hat. read more

I have always been a fan of Petco. They offer a lot of great services and pets alike. As I don't have a pet that requires me to visit Petco on a regular basis, this recent visit of mine was my first since COVID started. My first thought was that the store should be maintaining social distancing a little better. People were huddled together looking at the animals without a care about social distancing. That being said, I understand that it isn't really the stores fault people are not being cognizant, but I think it would have been beneficial to enforce a strict 6 feet apart guideline and/or a limited capacity for the number of people allowed in the store at one time. I had a very good experience with the staff in the store. I was looking for some items for my fish tank and the staff were very knowledgeable and eager to help. I also appreciated that Petco price matches with their online store. All you have to do is show them the item from their online store and they will correct the price at check-out. I also liked the wide variety of fishes that they had. Overall, it was a good experience. read more

Petco - The gravel, rock structure, purple silk plant, food, and betta fish are from Petco. - Pet Stores Near Me - Chino, California

The cricket quality is terrible. I have at least 5 dying a day & at .17 center each...it adds up. I purchase crickets from a competitor in Eastvale and will have 0-1 cricket's die per day. That's a big difference. read more

Your employee named "Ingrid" was blatantly racist and unprofessional to another customer. I saw a customer walk into the store (of Asian decent) and was looking in the 75% off area as I was. Most of the items didn't have tags. The person asked how much the item was and Ingrid said " no price, no sell" ( in a very dismissive and condescending manner). The person seemed confused and didn't speak English well enough to communicate this. When I asked about pricing next, Ingrid had no issues helping me because I spoke English. I asked about the same item that had no pricing and she helped me right away. Just because someone's first language isn't English doesn't mean you shouldn't not help them. Ingrid does not treat customers equally. This made me very uncomfortable. read more

Go to pet smart instead, this store is very dirty, everything have dust on them and the whole store smell really bad Service is not friendly and very slow due to short staff. read more

Animal care sucks at this Petco! George the store manager refuses to allow associates to do the routine animal cleanings that are required 3 times a week! But If there lucky gets cleaned twice a month. Bettas cups aren't changed weekly and animals are constantly dying or sick. He also takes used returns and ripped dog food and re tapes it and puts it back on the shelves to be sold as brand new with out letting customers know! read more

I recently started bringing my dogs to get groomed at this location and Alexis P worked on my dogs. I am always so so nervous about getting my dogs groomed but she took really good care of them and I can confidently say that I have found my forever groomer! Thank you so much to Alexis and the petco team! Check her out if your new to grooming like me! read more

your lady named Ingrid in there is so rude to your guys animals, I seen a spider by the kittens they get from the street and I told her because she wasn't doing anything and she just said okay I will add that to my list, went into employee only office , I wait until she gets out and tell her again and she said she has to go help another customer? like you can't get the kitten from the spider? so yes this is unprofessional as hell read more

I'm very disappointed. I've been bringing my girl here since I got her 5 months ago for grooming. Each time is a different experience, but I've been happy for the most part and at least been able to say my girl was in good hands. This last time is just totally upsetting though. Look at the pics of my dog's face- to have such a deep gash by her eye is just...I don't understand. And no one told me about it. I had to see it for myself. We won't be back, this is unacceptable. read more

Petco - A huge gash by her eye, a chunk of hair missing on her cheek - Pet Stores Near Me - Chino, California

Not sure why I switched to Petsmart because this place is WAY MORE FRIENDLIER than the Petsmart next to Costco that I have been going to. The selection is a lot smaller because the store is smaller but they carry way more toys and better quality toys here. Best of all, I bought a Tuffy toy for my dog after hearing the great reviews but sadly it seemed defective at the seams as my dog tore the edges the second day. I called the store and without any trouble or questions they let me do an easy return. This made a huge difference because something similar happened to me at Petsmart with a $40 toy purchase and the toys were cheaply made but they refused to offer me an exchange. The staff here were very helpful in trying to help me find the perfect toy for my puppy chihuahua and they have great deals throughout the store. I'll be going to Petco at this location from now on for my furry babies needs. read more

If I could put 10 stars for the grooming department, I would. Anita is seriously the best! She always works with my busy schedule to get my babies in for their regular appointments and they absolutely adore her. She is the only person, and I do mean the only person, that can trim my mastiff mix's nails without a fight and she is so attentive to them and their needs, especially as they have gotten older. I even drove 45 minutes to another location just so they could keep getting their baths with Anita. There is no one else I trust with my dogs. read more

The grooming team was super nice and friendly and did a wonderful job on my eleven year old dog soonee but once I got home and while I was rubbing her tummy K realized a pink spot on her paw and as I looked it seemed like blood so I looked at her nails and her nails were cut too short and i think this caused the bleeding.... I know sometimes groomers might cut too short or idk a mistake??? ‍ but I would've liked an update or summary on what happened especially because I asked how everything went when I picked her up.....:/ I loved the service but my trust and confidence has decreased on their service and transparency ....:(( read more

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I ordered a cage online for pickup. This is not my closest Petco but this was the only one that had the cage available so I drove 30 minutes to pick it up. When I picked it up the box was taped up and Alec the associate said it was like that due to it being shipped. I had asked if it was a return and he said no. Before leaving I asked for them to open it up. The cage had hay on it and the plastic part had dried urine and was used. I can't believe I was charged $59.99 for this! It was disgusting! I am very disappointed with Petco. read more

I brought my Yorkie here to get groomed. It was my first time getting her groomed ( she had a previous owner). We ran into a hiccup with her rabies certificate so they couldnt see her at her appt time but they worked with me and allowed me to bring her on later that day. I know they are super busy so I was grateful. On top of that they did a great job and my Sophia was happy when I picked her up. We will continue to bring her here. read more

Took our 12 year old arthritic retriever for a nail trim and tooth brushing. Everything was fine until I picked her up. Our dog does not like slippery floors so was having trouble walking to me and sat down. Instead of being patient and try to coax her, the groomer just slid her across the floor further causing our dog to be even more anxious of being there. Will never take our dog there again. read more

To the chick that was a cashier today at 4:55 pm("helped by" #359751) home girl had an attitude problem. Asked her a couple questions about the dog food and her reply was simply to just read the bag. I'm capable of reading the bag thank you very much. My question was regarding which food would best for my large breed dog. You were very short and seemed like you didn't even want to be there. You have no sense of customer service. If a customer is asking you a question, and you don't have the expertise ask someone for help rather than just saying an "oh well you should know" or "it should be on the bag" type of response. Customers ask questions to get advise or expertise on a product. read more

Never again will I take my baby there again !! The Rookie tech assured me that she would give her the cut I wanted for my baby . 30 min later I receive A phone calls saying that they sliced her ear and they were taking her Chino Hills animal hospital they had to put derma bond on her ear . The tech apologized for what she did . I'm just so sad to see my puppy like this . This would have been her second grooming with petco . read more

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My hudsband usually come here for shopping aquarium supplies, and the stuff who works at aquatic area is very helpful and professional. Today is June 20, my hudsband came here and called me to take children here because new cats arrived. When we got here at 5:30 pm there's a woman sitting before the cat cage, she told us the cat was not for adoption if we have children under the 6 years old, because the children could kill the cat. and she just said it while standing close to our children, and she even role play with her hand trying to grab the cat neck. I do not know what kind of bad experience she had, but how dare she implied our children could be cat murderers. It is so bad experience for today. If you have children never come here, or you might meet this odd old woman. read more