This is so far the best IHOP location I've ever been to. The dining area was super cozy, with booths and high tables available. Also was very clean. All of the food we had was very satisfying and delicious. Aviera was our server and did a great job making sure our orders were correct and accurate. read more

IHOP - Big Breakfast Burrito - Breakfast & Brunch Near Me - Watertown, New York

See all

I have been here several times when in town for work. Today is the last time I'll come here. My food was burned. Told the server and she literally just said "ok". Told the manager (I believe) on the way out and she says "we've gotten that complaint before"....no offer to make it right from either, financially or do over. As I'm walking out, I pass an employee absolutely reeking of marijuana as he's coming in. His choice, I suppose, but it's a poor look for the restaurant. It's also my choice to not return. The 1.6* rating is well deserved, sadly. read more

Actually 2.5 stars... We went for Sunday brunch. The restaurant was mostly empty, about 25% filled, but our server came to take the orders after 20 minutes of waiting, also it took almost another hour for our food to come! The quality of cooking is below average than what usually we get from IHOP chain. read more

IHOP - Breakfast & Brunch Near Me - Watertown, New York

See all

I have given these guys a year to get it right. Honestly I am unsure why I keep going back. The food itself is fine if they get your order correct. Typically they don't get your order right. You will get better service at a fast food place than here. I am pretty much done, the manager will come out and promise the world to you but those are empty as well. A true promise to make it right is not telling a customer to wear the same clothes again next time. It's putting your promise into actual actions like a customer coupon or something similar, otherwise don't bother. If you are not particular about the quality of your food or the service this is the place for you. read more

IHOP - Bacon eggs Benedict with overcooked eggs - Breakfast & Brunch Near Me - Watertown, New York

food was ass currently writing this review as i'm throwing up, had the steak bites and eggs. steak wasn't cooked properly, eggs were soggy in oil or butter, hash brown as well seemed oily. The "new" coffee they have was ass as well, seemed watered down, i tried adding a pack of sugar didn't make it any better. read more

Cold soggy waffles, watery decaf so I switched watery regular coffee. It tastes more like hot water with sugar and creamer. Crystal as our server was barely passable. The place looks nice, that's the only good thing to say. read more

Missed a whole combo item on an order. I dont understand why this consistently happens with delivery and takeout in this town. It isnt hard to make sure items in a bag reflect a receipt. read more

So decided to give IHOP another try once for breakfast with my kids and once for a late night outing. Had two of the best servers! For the morning with the kids we had Christy R. Aka Ziggy funniest lady I've ever met super friendly and always had a smile. For the late night outing had a server named Payton hardest working waitress I've ever seen went above and beyond and never saw her stop moving why'll we were there. Seems like they got some of their service issues fixed since my last review. read more

The French toast is disturbingly massive! the waitress was also quite thick as well as mean, while at the same time nice I like the old time timber wooded grandpas house feel of da place. Ask for tap water, not spring, trust me read more

As soon as we walked in, the hostess said that she would seat us in a minute and proceeded to do absolutely nothing. Our waiter came and seated us eventually. There were three occupied tables... We ordered our food and did not receive all of the items we ordered. Food was okay and it was nice and hot. It took a long time to come out which made no sense given there weren't many tables. On my way to the restroom, I passed the kitchen and saw one of the cooks eating with his hands and his gloves on. The place was also generally dirty. I won't be coming back. read more

Supper is the right time to hit the IHOP! We were immediately seated and had our delicious sandwiches in about ten minutes. Our server was very pleasant and attentive. read more

IHOP - Chicken sandwich - Breakfast & Brunch Near Me - Watertown, New York

See all

I'm only giving it one star because it's making me The service was wonderful that's the only thing that I can say our waitress Jessica was the highlight of our visit The food was cold My boyfriend ordered a shrimp platter and his cocktail sauce was not even a quarter of the way full he had to request it three more times to finish his 10 piece of shrimp My fish fry was so greasy that I couldn't finish it and the person who brought it out could not have been ruder there's no cash in the restaurant so you can't even pay cash and it doesn't even tell you that when you come in worst IHOP I have ever been in do not go!!!! read more

We big IHOP lovers came to this location first time and it was really Bad service! Wasn't attended at all by our waitress Crystal. She really needs to be more attentive with her tables, not once did she check on us or get creamer when I asked her too, the cook had to give us creamer and refills And checked in even on us probably won't be back, The food was good though read more

See all

HORRID! The coffee was beyond burnt! Orange juice tasted extremely sour. Now for the nasty food. We ordered the big steak and spicy poblano omelets. As u can see (blurry pic) my spicy omelette didn't have anything in it ?! The only meat was on the outside ? but hey at least the avocado was good right and the sauce was good as well? The big steak was handed out- and guess what- IT WAS A CHICKEN one?!!! Thank god the manager gave us a new made steak omelette. The Saving Grace was the pancakes, at least they were good. And besides all that- WE WAITED FOR OVER AN HOur! We literally watched our tv show on Netflix, aren't through two 45 min episodes! Needless to say, we won't be coming back. WILL NEVER RETURN ! We tried to give it a second chance. Can we give a negative star? COFFEE BURNT! And look at the pictures and tell me you'd eat the food !!! It's black !!!???? Gross , dry, salty, and once again- no stuffing in the omelette?!! And our waitress only got out order and brought food, never filled our coffee or waters once or asked how it went. THIS IS A DISASTER OF A IHOP read more

See all

I was delightfully surprised by the lovely breakfast I had here this morning! We had a big group but we all got out food at the same time and our server gave us fabulous service. I believe her name was Alexis. She was sweet, fun and friendly. She anticipated our needs and was even patient with members of my party who did not have the best ordering etiquette. My food was also delicious! I had the vanilla cream cold brew coffee and it was delicious and not too sweet. I ate the poblano Benedict and some lemon berry crepe thing. Both were impressive. 10/10 would recommend. Best IHOP I have ever been to. read more

Bad vibe- poorly managed. When we got seated, there were 3 other tables of guests, and a table of employee's friends/family (As we later figured out). There were 5 empty uncleared tables. We ordered coffee, and asked the waitress to return once we looked at menu. It took her 20 minutes to return. Finally put our order in. The dirty tables still weren't cleared. When we got our order, the bacon was missing bc the waitress said it was over cooked, and she put a new order in. Food was warm, NOT hot. We finished breakfast before the bacon came out, so she gave a 10% discount. We were never asked if we wanted coffee or water refills, nor how our food was. A different employee sat a few booths away combing her long hair, tossing it around. Employees joined the "family" group, hanging out. The 3 other tables left, and 2 tables came in, ate and left, before we did. NONE of these tables were cleared. It was NOT busy, so no excuse. Fire alarm went off while we were finishing up. No big deal, I guess, as no one visible to us said or did anything to give directions or alleviate concerns! WILL NEVER RETURN!! Go elsewhere! read more

We visited this establishment for breakfast as we were staying in a neighboring hotel. We waited a bit longer than expected to be greeted and seated. Once seated a waitress asked about drinks and promptly brought coffees and water for both of us. We then ordered our breakfast. My wife ordered a short stack of pancakes with a side of bacon while I ordered the bourbon bacon jam eggs Benedict. We BOTH requested that the bacon be well done, crispy. Well, our breakfasts were delivered, I took a quick look at my breakfast and advised the waitress that the bacon was fatty and limp, not crispy as we requested. My wife stated the same about her side order of bacon. The waitress apologized and took our orders back to the kitchen. While we waited we observed two males, possibly a father and son, walk into the restaurant and wait to be seated. After a while the two walked out. Two customers lost. Our breakfasts were delivered for the second time. The food was mid range in quality and taste. As we ate, we looked for our waitress as we would have liked to have another cup of coffee and have our water glasses refilled. We never saw our waitress again. So, one cup of coffee it was to be. We waited and waited and finally requested our check from another waitress. We paid and left, never to return to this IHOP and possible never to visit another. I should mention, the restaurant was NOT busy, possibly a sign we should have recognized. Most definitely NOT recommended. read more

After waiting for 1hr, this is what we get. Service was good, but they only had 3 people working including the manager. So I understand the struggle and everything, but at least try to make the food good. We're spending money on the meal and it wasn't cheap. My 3 year old daughter was expecting a smiley face pancake, but this is what she was presented with. read more

The worst business ever.. don't ever need to go here and you would think their would be better customer service. Sucks a*** only been sitting and waiting for 35 min and counting!!!!! read more

We stopped here for breakfast and it was delicious. Our server was kind and quick. It was also quiet and clean. We will be returning!

Got their about a minute later was seated wasn't that busy 5 min later ordered and it took an hour thirty just to get our food was all cold was missing some food that was ordered and none of the food was cooked the waitress after seating us and taking our order never came to check on us we hand to call for her and the floors when I walked from my table to the bathroom where dirty and sticky. Never going back the a gain. I don't even want to give it a star but I have to or I can't post my review. read more

Come here if you want slow service even if you ordered online and food that was half assed made. How do you serve someone strawberry crepes with no strawberries and icing so poorly drizzled that it iced the container instead of the actual crepe I will never know. And don't call them cause at most you will get is "Sorry". read more

IHOP - Crepe - Breakfast & Brunch Near Me - Watertown, New York

My friend and I had breakfast at the IHop this weekend... the place was filthy--the walls were filthy floors were sticky. the food was overpriced and only ok read more

Too bad you can't give a zero or negative rating - it was truly that bad. Party of 4 - all seniors so ordered off the 55 menu. I had the Breakfast Sampler - possibly the smallest piece of ham ever, need a magnifying glass to see it. Another person had the Rise N Shine Breakfast. Toast used stale bread - could have been weeks old. Two others in the party had the pancakes. They were cold and had to be sent back. Second attempt was marginally warmer. Pancakes left a terrible aftertaste - no idea what was going on there but any company who uses Pancakes in their name should be ashamed of themselves for serving this slop. AVOID AT ALL COSTS. read more

The food was mediocre but our waitress was fabulous. She ran around like a chicken and was very friendly and helpful. We had a larger group so we were seated in a separate room which was fine. read more

Pretty sure I got food posing from my breakfast burrito i ordered. Our waitress was super rude too. Never eating there again. I highly suggest future customers do the same. read more

Extremely poor service (except for guy at reception). Barely acceptable food. Not even sure I received the pancake type I ordered. First cup of coffee Luke warm . Restaurant almost empty, wait staff in hiding (?) Guy at reception twice intervened to take my order and then deliver it read more

I wish we would have read the other reviews before going here for breakfast. Took forever to be served and we never did receive several items we ordered. We ordered apple juice for our young kids and they brought out large cups without lids. A few of us were served but I had to go ask the waiter for the rest of our order. We never received the coffee creamer we ordered and he never came over to refill the coffee or fill the carafe. When we got there it wasn't busy at all, so that was not the reason for the problems. The service was horrible and the food was just OK. read more

I haven't been to an IHOP in years so I was excited to see that there was one right by my hotel. When I entered the restaurant there was no one there to greet us but however a server showed us to our table. We placed our order and waited, and waited AND waited.... It took forever for the food to come. Once it did come, my husbands food was freezing and was told that they would bring out his potatoes in a few minutes. Needless to say the potatoes never came and the food was not what I remembered. Also, people were waiting for long times to be seated even though there were plenty of tables but no host. Think twice before going here. Hopefully things will get better. read more

We were there for 20 or so minutes never got to order drinks or food my party just left. They walked around us never asked what we wanted. Never coming here again read more

To start we waited nearly an hour for our food while the place was empty. Once the food arrived my wife's food was burnt which seems crazy seeing how much time they had to cook it properly. And then to add insult to injury the meal came out more expensive than some actual quality restaurants. This was our last time giving iHops a chance. They have become absolute trash. read more

I give 1 star because it won't allow cero. I went there today with my daughters who were very excited to go. We didn't have to wait for a table, I give it that point. But althought there were just a few tables with customers, NOBODY went to get our order, say that will come right back to get it, or even excuse the wait. Waitresses walked by, took order right next to us, came to that table a couple times, made eye contact with us and just walked away while we waited. Nevertheless, we got up and as we are walking out the front attendant thanks us for coming, for what I replied "we couldn't even est because nobody went to our tsble". She look at us and "oh, sorry". That was it. DON'T GO THERE! Is not worth it. There are many options with great food and great service in the area. read more

So, I travel and move a lot. Whenever we het to anew area I try out the IHOP because A. I love pancakes and B. I'm always hoping to replicate an IHOP experience I had in the early-90s at a rural IHOP in PA. This place is just sad. I ordered curbside pick up. Waited over 45 minutes, called 2x and ended up going in to pick up my food. I asked to speak to the manager because I would really have preferred they redo the entire order, but, after 5 more minutes of waiting while listening to the hostess talk to whoever was in the back about me (like I could actually hear them saying my last name), I just left and decided to post this and contact corporate. This is a military town and when you move as much as we do, having a restaurant that can consistently serve food the same is priceless. Honestly, we deserve better from this location. I hate Cracker Barrel pancakes and it makes me sad that this is the level you're letting this location be at. Whatever is going on here, everyone needs to go: the manager who trained and runs this crew, whoever made this sorry meal, the hostess who spoke to me 3x, couldn't remember my name and then never returned with the manager after talking about me and whoever orders your supplies. AND I DIDN'T EVEN GET MY EXTRA PANCAKES! They were going to be a surprise for the hubs. ‍ Sad Sad Sad. read more

See all

Sat for 45 minutes before they realized they lost our order. Had a spill, nobody helped with cleaning, after 90 minutes when the food finally came the orders were wrong and one plate was missing, still not put in, pancakes were wrong, bacon was wrong, eggs were cold. I had the bill before my food and they never brought utensils. We walked out. Never coming back. read more

I was a bit hesitant to go after seeing all the previous reviews but I'm glad I went. My daughters and I enjoyed a delicious and fresh breakfast. It was made in a timely manner and the staff was very friendly and personable. I will definitely be returning. read more

IHOP - Breakfast & Brunch Near Me - Watertown, New York

See all

I love IHOP, but the review is almost solely for the bad service. It took 45 minutes for a basic pancakes meal when there were fewer than 15 people in the place. Improve the service (food was good) and I will be back. read more

I would give zero stars if I could, that food was terrible. My boyfriend ordered two eggs over easy, hash browns and bacon. The serving size looked like it was for a child. The breakfast burrito made me sick. And our four year old daughters pancake never came. I mentioned it to the waitress and she said "it's a lame $7 pancake anyways". WHAT absolutely crazy. Do not recommend to anyone ever. read more

The service is good, everyone is friendly and attentive, food came out hot. The building was also has a nice atmosphere and was clean. The food just tastes cheap. Like crappy frozen food you'd expect from a theme park. Not the employees fault that corporate has gotten cheap and food has gone downhill. Probably won't come back. read more

I'd give them a zero. Barely anyone waiting to order and we had a 45 min wait. Brought out my family's food and "forgot" mine. Barely seen our server. They were not busy and had 12 tables full of dirty dishes and unfinished food. They are either extremely lazy or so doped up they don't know what the heck they're doing. Food isn't as great either. I suggest going elsewhere. read more

This is probably the worst IHOP I have ever been too. Service was terrible. Staff standing around not doing anything. Once we got our food it was terrible. Eggs were way under cooked for over easy and I ordered over medium. Their "biscuit" was undercooked and tasted terrible. Couldn't eat hardly any of it. Poor staff service Expensive Definitely wouldn't send anyone definitely won't go back read more