I came here to have lunch with my daughter. We were waiting for a waitress to come greet us got 15 min. When the table near us got sat, drinks, and ordered food before we even got greeted I went to speak with the manager. She was not even concerned that we were leaving. It was nice to see two other family's leave with us. I will not be returning to this location again. read more

First time at an IHOP but must say staff was affable and well trained. I will take them over the Denny's just down the road from them any day. read more

My best friend, her mom, and I wanted to treat ourselves to a little breakfast for dinner last night for our mother/daughter(s) date night. We arrived at IHOP and were seated almost immediately and saw our waiter as soon as we sat down. When we arrived we just beat the dinner rush, so the restaurant wasn't too busy just yet. We got our drinks and placed our order. There was 3 of us, so it was a short order. We watched our waiter walk over to the computer to put our orders in and then watched him disappear in the middle of putting our food in. 10 mins have come and past and we still haven't seen our waiter. Well, let me clarify - we saw him, checking in on his other tables, but he ever came back to check on us. Fast forward another ten mins. Still no waiter, still no waters or refills, and no update on how our food is coming along. An additional 35 mins pass, yes that's correct, in total we waited for 45 mins for our waiter to finally arrive and give us an update on our order. He made sure to tell us that he 100% put our order in and there was a mishap in the kitchen so our order never got placed. He reassured us that it was gonna be another 5 mins and our food was going to be ready. He also told us that he had talked to his manager and his manager agreed to take one of our items off our bill for waiting so long. That was the last time we saw him for the rest of our stay. We watched our waiter serve and even bring half orders to larger parties around us. Everyone seemed to have been waiting a long time for their food too. Now, being that it was a Saturday night and dinner time, the restaurant did pick up in traffic. We watched the manager walk around on the floor helping out with seating and clean up. The manager walked up to us and asked if we had been here for a while. At this point, we have been sitting in our booth now for over an hour waiting for our food. He apologized to us and told us he would be right back, he was just going to check and see what was going on in the kitchen. He walked away from our table and we didn't seem him again. We sat there for 10 mins waiting for the manager and he never showed back up. We got up and left. I would not waste your time here. The service was HORRID. We sat there for over an hour and never got refills on our drinks, we never got a water cup, we never received our food, but surrounding tables that came in after us received theirs. Will not be eating in this establishment again. read more

I've been here 3 times in the past 3 months with friends. The first time, there was a strong, immediate smell of vomit (which can come from bacteria in rotting wood or a host of sources besides vomit). They had air fresheners stuck in every outlet. The odor has diminished the last two times, but we've all agreed- we're not coming back until the odor is completely gone. Quick test - inhale while you're between the 2 sets of entrance doors. BTW: I've eaten in IHOPs in Denver, Pensacola, E. Lansing, Baltimore... tho they can be older looking (the decor here is very nice), they don't smell. And - where are the CHEESE BLINTZES, people? read more

This place opened with a bang. It was out of this world. It only took a few months and they were closed down, I understand by the health department. They reopened and it is by no means worth your time to stop there. Food is fresh out of the can. noisy. Ultra slow service. read more

Great coffee, awesome pancakes, fun (and different) egg dishes, and new things to try with each trip. Over-rating this place to offset the weirdly "puke"-themed reviews; i would give it a 4 normally. Wow - haters gonna hate. I'd suggest if you don't like the place, don't visit over and over and post multiple bad reviews... sounds suspicious to me! read more

This Ihop is awesome!!!! This Ihop is very modern feeling compared to the one in Mount Pleasant. The food is wonderful. I dine here once every couple months and I have to say the cinnastack French toast is to die for!!! I always get it with sausage links and hash browns. No eggs for me. Service is wonderful! Ignore the bad reviews please. read more

Waited five minutes to get seated. While finnaly seated listened to the kitchen staff spew out swear words and foul language while theres a table of kids sitting right outside of the kitchen. Food was good but very bad service. read more

Before I ordered I looked at the meals the other customers were eating, their meals didn't look spectacular like the ones shown on TV commercials so I ordered Fish & Chips. The Fish & Chips I ordered was merely average. Contrary to a different review the service was excellent, if only the food was as great as the service I would have given a 5 star rating. read more

Worst service I have gotten in years, at any restaurant. Arrived at 1:00 pm left at 2:58. We ordered one stack of pancakes and 1 combo breakfast. Waitress said long wait was due to only 1 cook in the kitchen. Stated it's been a long day. Manager said long wait was due to an unannounced visit from corporate. Said she would have told us about long wait when seated but corporate just walked in and things got out of hand fast. Several people near by very unhappy. 2 tables walked out. I know stuff happens but why lie about it? read more

I had a wonderful experience this morning. The wait staff was very attentive and promptly greeted us upon arrival. I would recommend this Saginaw area breakfast destination to anyone in the area. read more

Kirsty's service was subpar. Food was cold and didn't taste right. Didn't receive all of food initially. Took 45 minutes to receive our food. Possible pube in food, blonde in color. read more

There was like three people eating there and I stood to be seated for five minutes before anyone even showed up very slow and they messed up my order read more

I'm a fan of IHOP, as crazy as it sound, they are one of my all time favorite restaurants. I usually don't prefer chain food restaurants. I would rather choose a ma and pops place to sit down and enjoy a nice breakfast. The saginaw IHOP is the best one I've ever ate at. You can't beat their raspberry white chocolate chip pancakes. They always hook it up with extra cream cheese sauce here, and which is my absolute favorite. read more

Hands down worst service. Sat there for 10 minutes and no one even came to our table. Asked for manager and he just offered for us to come sit down and try again. Thank god dennys is close by. Note to all never go to ihop after a concert if you're hungry. read more

I just wanted to say that IHOP butters my muffin...I Go here plastered asfffffff and they give me hella pancakes.....efff dennys go to IHOP instead Yaheardddddd :))))))))))) read more

My friend and I stopped for lunch. There were so many dirty dishes and tables around us. They stayed dirty for around 20 mins. My waitress kept on placing dirty dishes from mine and other tables on the already dirty tables. The host went to go sit a family to a table had to walk them around the store, because it was dirty. I also ordered soup and it took 20 mins and it tasted like it came out of a can also wasn't very hot. This is not turning me away from the place, but it's eye opening to look out for it. read more

Love the food here but service is the worst I've EVER experienced and I'm 60 years old! (Not a grouchy old lady either.) We waited over an hour to be seated and get our food. By the time we were finished, my grandson was just getting the rest of his order, in a to-go box! Half the restaurant was empty and yet they weren't seating anyone. It was ridiculous! I didn't ask why; could be there weren't enough servers working?? Anyway, same thing happened 6 months ago at this location and over a year ago at the Flint location. Just very pour ability to get people seated. Always 3 - 4 (very young) employees standing around looking at the seating schedule and no one being seated. Maybe they should hire people who are more mature. read more

This was my first IHOP experience and I can say that I don't know what other people are complaining about other than the sake to complain. I did not smell "puke" when I first walked in. I was seated immediately. Service was excellent. I have no complaints, if I didn't live over an hr away I'd be eating here again no doubt read more

Not only was the service here slow and unfriendly, but the one thing that really got me going was the lack of free refills. When I'm out with my four kids there are 2 things I look for, fast service and free refills because they need something to do. It was also slightly over priced I felt which made me feel even worse about eating here. Also my son has a football game and he didn't want soda so he got chocolate milk. One glass cost more than my order of hash browns at 2.60! I was quite unhappy with my experience as a whole. read more

My husband and I went to your restaurant Saturday the 19th. Upon entering several people were leaving telling us that we should do the same. They told us that they had waited for quite a while to be seated and then waited for an hour to get there food. A young man then came out telling the couple before us that it would take a while to get their food because they were running behind and not able to get the food out on time. He then left without seating anyone. Another man cane out who looked like he must have been cooking because there was food stained all over his clothes. He had no apron on. He told us someone would be out to seat us but you could tell something not right for a restaurant was going on. We started to get a bad feeling about the place just as some other people that had been in and were now leaving told us that we should leave. You are a big chain but this place should not be able to carry your name. We will not go back and I am sure many others will not either. Unless something is done you will probably lose your establishment there. Word gets around. read more

I've been here twice, but I won't be going back. The service is horrible. I waited over 15 minutes after being seated and NO ONE came to offer me a drink or even say- I'm sorry give me on second and I'll be right with you. Similar experience the first time, poor poor service. I even went to the hostess desk but no one was there either. And there was less than 15 guests! Unacceptable service when there are other options just a few steps away. read more

This location is the nastiest IHOP I've ever been to. Is this even a real IHOP? Came in a few weeks ago and the place smelled like vomit and pee and nothing in the place was cleaned in spite of the the restaurant having few customers and employees standing around. My dad and I left and went to Bob Evans down the road and had a much better dinner. Corporate needs to fix this place or shut it down, ASAP. read more

no. fucking. custard. in the crepes. not a thin film, nothing!! bone dry! dryer than the mojave dessert. felt like i was cutting through carbon fiber, to find nothing. read more

First off i have to say that this place is cheap and affordable, however it smells really bad and it takes a long time for the food to be brought out. i drive long distance and i always tend to try new places and am always on the Go so this place slowed me down and i felt bad if i left since they were already getting started on the order. hope this helps :) Decent breakfast though read more

We received a gift card to IHop for Christmas. Neither my husband nor I had been to one in over 30 years. We took our three kids (young teens and a pre-teen) here on a Friday evening. Our experience: Upon arriving, my son held the door for me and my daughters, as well as two ladies who walked in behind us. I was somewhat surprised when the hostess looked at the ladies first, asked how many in their party (they replied "two"), asked if they would like a booth or a table, and escorted them to a booth. Upon returning, she asked how many in our party, and, without asking if we would like a booth or a table, proceeded to escort us to the same size booth that the two ladies were taken to. It was a little cramped for the five of us :( Our waitress arrived promptly and we ordered our drinks. It took almost ten minutes to get them (the area in which we were seated was approximately 60% full). Upon ordering, my youngest daughter asked only for a bowl of fruit. A few minutes later the waitress returned and pointed out that if she ordered a kid's meal, it would come with a bowl of fruit and her entire meal would be free. I thought that was nice. It did seem to take long for our order to arrive, and I was disappointed that she brought our salads out with our entrees. While the dinner salads were mediocre (looked like bag salad, with no tomatoes), the dinners were fantastic. I ordered the bacon cheeseburger and it was DELICIOUS. The restaurant was very clean and nicely decorated, and our waitress was very attentive. I did leave her a nice tip, only because the food was so good and she was so attentive. We'll definitely come back, and just hope that our food arrives faster next time. read more

Breakfast was awesome. Ordered an omelette and some soup. Despite the soup coming out after my meal id definitely still go back and enjoy another omelette. read more

and i wouldn't give them the 1 star! they are not practicing proper social distancing. everyone is being sat in 1 section of the dining room and when my daughter asked to be moved to another booth that was a little more distant from the other families she was told there was a wait time. not more than 2 minutes a single fella was sat at the same both we were told there was a wait for. we ended up walking out. won't be back. read more

First time in an IHOP. The food was good. Pretty tasty pancakes, but as soon as you walk in the place smells horrible. Maybe needs to be cleaned from top to bottom. Even after sitting there a while still smells! Gross! read more

My wife and I noticed while we were entering that the curbs are all busted up, which is a trip hazard and the concrete was almost black with like a grease film all over it, when we entered there was no one at the front counter to greet us and the front was really dirty looking, a waitress that was serving someone right next to us, seen us waiting and never said a word, she just walked to the back. We decided to seat ourselves and as soon as we sat down, we noticed that the coffee carafe that they have sitting on our table (like on all of the tables) waiting to be used was never washed!! The coffee carafe had dried coffee spots and runs down the side of it and around the top of it. We were never approached by anyone while we were sitting there, so we just walked out. It wasn't even busy and we still couldn't get waited on by any of the waitresses we saw!! Totally unacceptable considering all of the other restaurants that we could have chosen that are close to your restaurant. You should take pride in the way your restaurant looks inside and out, and customer service should be important to your staff. read more

Good, typical Ihop, nothing special. Service was good, drinks took a little while to get out, overall good place, no complaints.

It has been years since I've been to an Ihop. They have more than pancakes. I had an omelette and my wife had eggs and meat. Better breakfast and service than we got at Denny's. read more

Pretty good food but no free refills which is a letdown considering they are 5-10 cents each.

I've tried eating here twice over a 2 month period and both times they've been closed before their hours say they should be closed.

Exceptional breakfast service on Sunday morning, but this place really stinks (I think it's the carpets).

Having ate at other IHOPS, I thought it was a sure bet, boy was I wrong, as we walked through the front doors, we were greeted by a fowl odor and dirty entrance. As we were seated, we had to clean off the seats we were seated in and the high chair for our son was disgusting we had to basically scrub it before we would let him sit int!! This was not a very good start...so we order our food and our sons fruit comes out, then 15 minutes later out comes our food, minus our sons, who is 19 months....5 minutes went by before his food came out and all it we ordered him was eggs!!!! Now anyone who has a child that young knows this didn't work out well. The quality of the food was poor, the service was poor and the restaurant stunk. Needless to say if we want IHOP again, we will be going to Mount Pleasant. read more

We have been to this location when it first opened,, all was good, service food, etc, but the last two times we were there the food was barely hot, and the service just plain sucked,,of course the managers had some lame excuse "i was in the kitchen cooking" or whatever.... last night we went,, one more (and last) time. There were 3 cars in the parking lot,,, food should have been out quick, instead 3 tables that came in and ordered after us were served first. the waitress finally brought our food and disappeared not to be seen again even though we had asked for some butter and water,,, we actually thought she had left for the night,, we talked with the manager who said she would take care of it... IF they are having problems that is their problem, not to be taken out on the patrons... we will NOT EVER be going back.. read more

My husband and I ate here yesterday. When I ordered I told the waitress that I have a severe allergy to dairy products so my food had to be cooked without milk, butter, or margarine. The eggs had a buttery taste but I assumed they used some type of oil instead. Shortly after leaving the restaurant I started breaking out in hives. The hives have turned into open sores and I have ulcers in my mouth. I have been sick all day in spite of medication. This is extremely negligent and disrespectful of customers. I will NEVER eat here again. read more

just read in bay city times this week that this ihop was cited for several health code violations and was shut down twice. they had to fix those problems before they could reopen. i hadn't made it to this location yet, tho i had planned to go there. i've been to other ihops and was always happy with the service and food. not exactly a review but seems relevant given the reviews listed. read more