Going to eat breakfast this am with my mom, we went in sat down and then they asked me to take my coffee cup outside. It was my own personal cup of coffee from my home. Seriously? If it was another proprietors brand, I would have understood, but it was mine. I was still purchasing food and drink. We left and took our business elsewhere. I was treated rudely and it was unnecessary. read more

THEY ARE CLOSED TILL FURTHER NOTICE!!! This started my day by PISSING ME OFF. Online it says they are open but when we get there on a day when we don't have to be at school till 1030 we come with a whole group and then they just cuck us all and it says they are closed on the front door but the doors unlocked and we walk in and get yelled at. This really pissed me off. BOYCOTT IHOP!!! read more

Hadn't been here in a long time as the last time we were here a couple years ago service was miserable. Today at bees my husband and I had their pancakes omelette and crepes. Everything was done perfectly! read more

Great Service, food was great and served fast. Will eat here again, and I recommend for anyone to stop and eat here

Worst I hop I ever been to / worked at horrible staff very unprofessional and horrible communication with the front of the house the kitchen is so in organized they have over 5 people in there at a time and still can't push the tickets out properly in order ... last but not least on my last day training here the manger decided to scream at me across the reastraunt to go home and clock out !! Never have I ever been so disrespected in my life while working /training some where do not give this play your money or time read more

We walked in and the kitchen staff was wearing masks around their neck instead of over their faces This is the second time we have attended to eat there and found the staff not wearing mask I don't think we'll try again read more

Just super curious as to how difficult reading a ticket has become in the few years that I haven't worked in a kitchen. Because when the website allows patrons to place an order and select a substitution and there is a specific flavored side selected, why is it difficult time after time to honor the order as it is placed? Just read the ticket. Just SLOW DOWN AND READ THW TICKET. JUST PAY ATTENTION AND READ THE TICKET. Because if it can show up on my e-receipt there is no possible way I can think of that the POS system would properly reflect the order...ON THE TICKET. Also, the potato pancakes are dry and taste mostly like onion. Side note, I realize my emotions around the issue are more significant because I placed an order based on a pregnancy craving but goodness. We all have to work for a paycheck and I have been in your shoes, be better. read more

I called this morning to place an order for breakfast carry out. The very rude person that answered the phone told me it would be 2 hours before I received my order. That is absolutely ridiculous and likely a lie, trying to discourage me from ordering. I called Bob Evans and it will be ready in 20 minutes. Never again IHOP...You suck!!! read more

The restaurant is less than half full and we've been waiting 30 minutes for our food. All the people around us seem equally aggravated. IHOP shouldn't be over an hour long dining experience. Food came out and it is very small. read more

IHOP - Very small portion. - Breakfast & Brunch Near Me - Massillon, Ohio

I've eaten at lots of IHOP's, but the food here is theeee best! So so good. We had French toast, pancakes, blueberry lemon ricotta crepes & Cinnabon crepes - all delicious!! The server was super friendly but a little slow and unorganized. But he was great overall. read more

Hey, it is a chain but this was a great and pleasant surprise. The wait to be seated was only a few seconds, the restaurant was very clean and sanitary. The above par service was provided by Rachel S. along with constant and warm smiles on demand. The food was fresh, hot and as ordered. read more

IHOP - Red, White &Blue breakfast. - Breakfast & Brunch Near Me - Massillon, Ohio

Stopped for a late night bite and got a show with our dinner. As soon as we walked in there was hollering from the kitchen and a customer complaint being put out by the "manager." While we waited for food, 2 servers were YELLING, fighting, and running to the back to continue said fight. Our entire dinner was full of cussing and crashing sounds from the kitchen. Come the end of our meal, multiple police showed up and walked a server out in handcuffs. The "managers" ran around like chickens with their heads cut off after this server instead of taking care of customers. They handled it completely wrong as far as customer service. Our server was a gentleman that I can't remember his name, but he was a doll! Remained calm and attentive to the customers. Our food was also really good despite their being a mess in the kitchen. read more

Last 3 times I've went have been horrible, from waffles coming out soggy with black specks in them, then remade to be even soggier. To waiting 10 minutes after getting your food for a refill or ketchup so that the food is cold before you can eat it. Then there was tonight, seated 20 minutes before being checked on, waitress said she didn't know we were her table, then told the next table that she had the whole half of the restaurant, then only received one drink refill, and waffle came out cold and dried out 40 minutes after she took our order, then took 15 minutes after we had finished eating and placed plates on edge of table to finally get a bill. Just avoid this place, atleast after 5pm. read more

IHOP - Breakfast & Brunch Near Me - Massillon, Ohio

I went in at 10:30 and me and my friends came out at 11:15 with no drinks and no food. We were sat in the corner and were given no attention. They didn't even look at us. read more

Holy shit, words can not describe how terrible this place is, good luck trying to find a waitress and if they eventually seat you, you better order once they bring your water or you won't see your waitress again for around a half hour, food takes forever too. Whoever is managing this place Is doing god awful, terrible experience every single time read more

Fantastic food, excellent and fast service with very reasonable prices. I went to this location on a Friday afternoon around 4:30. Decent crowd. But I was seated quickly in my own booth. I was greeted quickly and drinks came fast as well. Overall, a good place to go. I've been to this location three times. read more

IHOP - Breakfast & Brunch Near Me - Massillon, Ohio

I was setting in my booth and seen something drip from the ceiling. After looking up in seen the register dripping with black mold. I used the restroom to wash my hands, it was extremely dirty and smelled disgusting. If they don't clean what can be seen what does the rest look like? read more

Great for quick service and low cost meals! Kids eat free (?). Breakfast served any time with Hugh list to choose from! Eggs anyway you like them several meats, other sides to pick from, OR CHOSE PANCAKES PLAIN with a variety of toppings or something different such as French crepes. Noise level is better than other places. Relaxed is the usual manner here! Restrooms are clean and stocked!! Waitresses are able to handle large crowds! Parking is often suffice to handle busy times! There are other meals to chose from if breakfast items are not you liking-upon your arrival!! Waitresses are usually friendly if not overwhelmed by a large crowd!! read more

Worst service ever. We waited over an hour after ordering, only for a server from a different section to tell us it would be at least another 30 minutes before we would get our pancakes. The servers went to each table saying they wouldn't be charged for the drinks if they wanted to leave, and kept blaming the new chef and a large group of teens that were dining on the other side. Very disappointed read more

Did not have any of the problems that previous reviewer's had for service, or getting seated, or food order is being wrong. When we walked in we were greeted and seated immediately, a few minutes later our drink order was taken. When the drinks arrived our meal order was taken. Food arrived in less than 10 minutes after ordering everything was hot and the order was correct. I had the best hashbrowns I've ever had in a restaurant. Our server Joe, was attentive, polite, and on top of things. Our bill came on time after we were finished eating. Everything here, in my opinion was what you would expect. read more

This is a joke 40 mins and it was really bad food but the manager took care of it so I not mad but how can you make money give product away

ordered takeout and all fries were BURNT and burger was watery?!

Horrible Experience! My son wanted to come here for his birthday dinner. Party of 15. Took forever for the food to come out. And when it did, it was cold. The salad was the best thing about the whole dinner. The server kept forgetting things, and even spilled a glass of water on one of us. Fortunately it was just water. read more

This waiter is amazing. His name is chris ballog and he works at the iHop in Massillon, Ohio. That is all have a nice day.

Tim is not here Tim was my dude we've been waiting like forever on our food honestly I could've had it out and made already pathetic and they give straws to much like think of them turtles read more

Service here is amazing. They go above and beyond to make sure you have a great experience. I would give 5 stars because the breakfast food is top notch, but they lose a star in dinner food. First time I ever ordered dinner and the corn and potatoes were really dry. Just not the best but you can't beat the breakfast and it's still my favorite place to go. read more

If I want top notch amazing, delicious, quality breakfast of pancakes, waffles, French toasts, etc... IHOP is the place to go. Breakfast at it's finest! Their burgers, fries are delicious too. I love the environment of sitting inside IHOP eating breakfast as well. Price is reasonable. read more

I only gave them three stars because our last visit here was a second try and it failed. Myself, husband and our son came to eat as this is one of our son's favorite places to eat. He ordered an omelet with the three pancakes and ate the whole thing! My husband ordered the bacon cheeseburger, but when it came out there was no bacon. He got our servers attention and she said ; "the bacon is inside the burger. If you'd like, I can bring some bacon out to you." That's all fine and dandy, but she said nothing about charging us several dollars for two strips of bacon. Lastly my omelet is out, (it came the same with my son's and husband's), I too had ordered an omlet but it came with cooked, chopped tomatoes. When I gave our server the order to please leave off the tomatoes as I don't care for them, I was told "no problem." Sure enough, when the food comes out, I notice little red pieces mixed in my omlet. Before she can walk away, I ask "excuse me, but I asked for no tomatoes". She asked me what can she do where I responded, "may I speak to the manager." A woman comes over all bubbly with the how is everything today. I told her about asking for no tomatoes and my omlet had a bunch. This woman had the odasity to pick up my fork from the table and start picking out the tomatoes saying," it's not that bad." My husband wanted it taken off our check as I didn't eat it, plus the charge for "extra" bacon that should have been on his burger anyway. read more

The food is usually very good but the cleanliness - not so much! Windows always dirty- table signage filthy with dried syrup gooped on thick and blinds dirty and dusty! read more

This was our second negative experience in a row in as many months. I would strongly urge anyone interested in eating at this establishment to think twice and drive further up the road. Our first unhappy trip was the result of being seated and not even having a drink order taken for almost twenty minutes. We ended up walking out and eating elsewhere. Tonight, (02/08/2019 8 pm) we were greeted, seated, and order taken in a timely matter. However, that is where things took a turn for the worse. It took 20 minutes for the order to come out after hearing what can only be best described as an episode of Hell's Kitchen behind me. My wife, seated where she could see the kitchen debacle, became less and less at ease over that period of time. When the food arrived, despite having ordered the same items, they looked no where near identical and missing ingredients. After speaking to the waitress about the missing items she suggested that they could bring them out on the side. Ingredients that were originally to be cooked in the items ordered. It was then offered to be recooked but my wife was not really eager for that as well since, as previously mentioned, she had full view of the kitchen staff prepping the food in an unsanitary manner. (ie wiping noses with hands and arms then returning to cook food) We ultimately left as it was just not an option to take the risk. read more

Overall the food was ok, fare you would expect at an IHOP. The service wasn't so much. It took way too long to seat us. We had 5 in our party which is irregular, but you see them splitting up tables to seat people that arrived after us. Ordered food and waitress wined that sat 3 of my tables all at once. Food arrived but it was short of 3 orders of bacon, toast, and extra butter that was requested. 5 minutes later the rest of our food shows up because she didn't want the other food to get cold??? read more

Called in to inform manager of incorrect items in to go order. While speaking to her could hear workers in the background talking about how it wasn't their fault, that I shouldn't have left without all my items!? Ridiculous, and rude. Too bad, I guess their job is too complicated for them. read more

Visited the Massillon location this evening and experienced problems from the minute we walked in. We were never greated and waited over 7 minutes to be seated. If it were busy I would underatand this as I personally am very experienced in the restaurant/service business. When we were seated we were placed at a very small booth that we had a hard time sitting at. Another very kind server asked us if we would like to move and was very helpful. Our waitress (unfortunately did not get her name) was not one bit friendly. I had a very minor complaint about the food when it was served and she shrugged with a sorry and walked away quickly, she then come back with the bill and we had to stop her leaving the table again to ask for refills on our beverages as we were not even half way through our meals. The food portions were a lot smaller from previous trips we had made. The syrup containers were clogged and had a very hard time getting syrup to come out. Needless to say after many visits in the past this will be our last. read more

The food is good. You can expect it to be similar anywhere you go. Can't beat the senior deal through the week for dinner.

I have ate there 3 times this last year with poor results each time. The first time eating there the food came out raw, eggs and pancakes alike doe and egg whites running everywhere, so I called corporate who convinced me to give them another chance. Well I did and the food and service was good, a manager was walking around making sure everything was good. I then decided to go again. Well this last time the food was ok but the service awful, we sat at the table for 45 minutes waiting on our check. That is after finishing our meals and boxing them up, I then took my kids outside while my wife and a friend of ours went up front to pay, 30 minutes later I go back inside to see what the holdup is, my wife is about in tears and is recording a manager screaming and insulting everyone. I ask what the problem is and an argumentative manager is blaming the day shift manager instead of trying to fix the problem, I asked if ignorance of the system was the problem and he said "yes, like you" the started screaming to call law enforce the on me because I'm arrogant. I might be but I served for my right to be arrogant confident or however I want to be which isn't a crime. We ended up getting over charged by about 40 dollars when it was all said and done. So if you value your time and want a nice family meal stay far far away from this ihop location read more

ur service was bad and it took forever for anything. the food was good but our server was trash. she gave us 13 dollars in ones as our change back. she should be fired read more

I will NEVER go here again. My son and I went tonight and waited 10 minutes to get waited on then 45 minutes and still never got our food. I got a horrid fruit cup that was disgusting, peelings still on honeydew and tiny bits and pieces that looked like it was odds and ends of what was cut away to prepare food. People around us were even upset they were waiting so long and orders wrong. Finally after waiting45 minutes for our food, I was brave enough to ask waitress for my check for fruit cup and she said she was coming to tell me what was going on...well when you hear the manager screaming at her help the whole time, you knew what was going on. We were at table 25 and the place wasn't even busy just that little box they put us in. I'd say it was just a bad night but this will be the 3rd time we have had bad service from their kitchen. 3 strikes your out IHOP or IHOB whatever your calling it now. We wont be back. I would give it no stars...but because the poor waitress was still nice I will give ya one. I felt bad for her. It wasn't her fault. The manager didn't even come out .....Just ridiculous!!! I don't recommend this location in Massillon at all. read more

My husband ordered a grilled turkey cranberry melt and I ordered a grilled chicken cob salad. Both were horrible compared to what we have had in the past with them. His sandwich had 4 slabs of un-melted cheese with a TINY piece of turkey and the onion rings were rubbery. My cob salad barely had anything in it except lettuce and was just a typical looking dinner salad. The waitress called the Manager Joe over to us which was uncomfortable to us and he did offer to give us sundaes to go but was at a total loss to what to say. We turned down that offer and left hungry. Being seniors we get the buy one and get the other meal free so he reminded us that as if that would make our experience better and he was doing us a favor. We did not feel as if they really cared what we thought or felt about all this. After we thought and talked about it we decided if they don't care then they just lost two very loyal customers - just by the way this was handled. We do not get out a lot and going out for dinner is a treat - this was not an overall good experience for us. Life is short and we wont be wasting it on a place that do not put their customers first. Sorry Joe - you didn't handle this well at all. read more