Great service! But cleanliness was horrible I saw staff in the kitchen without hair nets and the vents over the tables have mold/mildew on them ( doesn't look like they ever clean them it's disgusting). Floors were dirty no one seemed to sweep up the messes under tables. The food I order wasn't what I expected at all the pumpkin spice pancakes disappointed me greatly. read more

IHOP - Mold/mildew on the vents above tables with customers. - Breakfast & Brunch Near Me - Harrisonburg, Virginia

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My sister wanted to stop and get breakfast at IHOP and she got us both teas I looked down at my tea and notice there was a gnat Frozen in the ice cube when we told the waitress about it she act really pissed off when we said we were going to leave and not eat there read more

IHOP - A gnat stuck in a ice cube in a glass of tea from IHOP in Harrisonburg Virginia - Breakfast & Brunch Near Me - Harrisonburg, Virginia

Have always enjoyed iHop and we decided to try out the Harrisonburg location. It was about 3 pm and there weren't many diners, yet we stood in front waiting to be seated for about 10 minutes. Finally someone told us they would seat us after they served their table drinks. We turned around and walked out. There is absolutely no excuse for such poor service. read more

Went as a family for breakfast and I thought the food was actually pretty good. I ordered the impossible sausage combo and it came with two impossible sausages, scrambled egg whites, fresh fruits and two protein pancakes. It was a very simple breakfast and it was perfect for what I was craving. The sausages were okay. The pancake with the butter and syrup was really good. Overall the service was good and attentive. We had a nice time. The ambiance was decent, no decor or frills for the new year. read more

IHOP - Impossible Plant-Based Sausage Power Combo - Breakfast & Brunch Near Me - Harrisonburg, Virginia

MY FAVORITE RESTAURANT! The staff are fast and amazing and always get the food out on time and drinks and it is awesome and it is clean and sanitary they always clean after every customer and the food is absolutely delicious and love it so much perfect for breakfast Lunch and brunch and so good and yummy and definitely come early before the crowds and so you can get a table. Make sure you be nice and happy and give them lots of tips the waitress and waitresses deserve them and hard working and caring devoted and be kind and respectful and helpful and plus during this time of year wish them merry Christmas happy holidays and plus you can get gift cards for Christmas gifts for the family or friends and they are awesome and best and freshly made food and unbelievable menu with everything you crave for and or want and so yummy and delicious and they have Christmas pancakes and all kind of flavors on the special menu. Thanks so much and they deserve it. Thanks so much Merry Christmas happy holidays everyone! read more

Not a good one so run down and dirty. Surprised the health department doesn't shut this place down. Go to First Watch they are soooo much better. read more

I went in yesterday. The front counter has a sign that said, "grab a menu, someone will be with you shortly." I sat down to wait, and a group of four was sitting across from me also waiting. I sat there for approximately twelve minutes and no one came from the back. No one crossed the front of their kitchen divider. No one made eye contact. No one acknowledged the existence of me or the other potential patrons. This is customer service today. Non-existent. Waffle House is generally underrated. This IHOP is so overrated, it should not exist. I left, and they couldn't care less. read more

Do not order anything egg here. My wife ordered the Eggs Benedict. The English Muffin was on the hard side. The eggs were over cooked. The yolk is supposed to be runny, not completely cooked. The hollandaise sauce was also a little over cooked. I had an omelet. The cheese was a tiny amount sprinkled on top, nothing inside. They use several very thin layers of egg. Because of this and the lack of cheese inside, when you cut off a section to eat, it fails apart into several small pieces, making it difficult to get into my mouth. The strawberry lemonade hard hardly any strawberry flavor. I complained and only got 10% off. A waste of $33. read more

I usually save reviews for great products or services, but today I'm really disapponted in many things about this restaurant. Found lipstick stain on the coffee I was served. Food tasted old or spoiled. And when I obtained a new cup for coffee, the coffee was so watered down and weak I only drank a few sips. (And I love coffee from many places!) I don't know what's going on here at this IHOP but it certainly needs some changes. read more

IHOP - Lipstick on coffee cup. (Not from me!!) - Breakfast & Brunch Near Me - Harrisonburg, Virginia

Used to be decent food at a decent price. Food was absolutely awful. Fish platter overcooked and saturated with grease. Eggs Benedict taste terrible ham was aged and dried out. More than likely won't return. Server was fine and apologetic. read more

The only positive things I can say about this ihop is our nice waitress and the pancakes I had were pretty good. Everything else? Not so much. The floor, tables, and walls were completely dirty, even the menus were dirty and greasy. To check out, we waited at least 10 minutes for someone to acknowledge us at the register, only to tell us that that register wasn't working and we had to go to the other one. The place was just generally unhygienic and unsanitary, and I don't feel comfortable eating in a place like that. read more

Waited 15 minutes. 3 people in front of us. No one even came by to say "hey we are short staffed and it's going to be XX minutes" Or at least acknowledge we were seen. Horrible customer service!!! read more

The Hostess was extremely rude and passive aggressive. We came in as a 4 top table and gave our name. Several tables came in after us and she sat them leaving us standing up front. When we questioned her about the order of seating she accused us of being rude stating accidents happened. She went and found us a table and one of our party told her that we weren't being rude. She turned and looked me dead in the face and said if you continue to be rude we will deny you service. (I didn't speak to her at all!!) after she sat us she went back and spoke to the kitchen staff. I've worked in enough restaurants to know I shouldn't trust my food after that. We left and will not be back if it means dealing with someone who should definitely NOT be the first person seen at the front of the establishment. read more

Stood in the lobby for 10 minutes while three people worked in the kitchen. We had to go around and ask them if they were open. The man said they are closed. That was at 9:00 pm. The sign says 10:00 pm. So which is it? Not good. read more

IHOP - Breakfast & Brunch Near Me - Harrisonburg, Virginia

Yummy what a awesome omelette so fulfilling and they put plenty of spinach and mushrooms. You won't go away hungry. My waitress was awesome as well. read more

IHOP - Spinach & Mushroom Omelette - Breakfast & Brunch Near Me - Harrisonburg, Virginia

They say their short help. However; this place is fithy, it smells as well. Seats are duck taped, awning are broke up. Entry way counter is so dirty and the floors. Wow. Carpet smells bad. Food was good. But, I would not exclude Rodents in this mess. This is IHop corporate problem of ignoring their stores for sure. read more

I don't usually write reviews on this app. I'm doing it now because i feel like people need to see just how bad this service was. already having to drive 20 minutes to get my food because door dash is twice the price!! walked in and the smell in the restaurant was AWFUL! i guess they were short staffed, so the wait time was respectable. i finally get my food and i get back home to find HALF MY ORDER IS MISSING i hadn't eaten anything that day so i went hungry because they forgot what i ordered. will not be coming back and since the smell is in multiple reviews i will be contacting corporate because that could be a serious health and safety issue! i will also be back in person to the store to get my refund. read more

The staff is rude. We understand you are short staffed but you really need to increase your interpersonal skills

My husband and I just ate breakfast at IHOP in Harrisburg and left completely UNHAPPY. First, we asked for fresh coffee. Didn't get it. Then, once we received our meal, the waiter returned to our table three times. Once to plop the bill on the table, another to get the bill with the credit card, and the last to return the credit card. NEVER once did he ever come to our table to ask if everything was ok or if we needed anything else. He made us feel like he was doing us favor. By the way, this the second time we got this very same treatment there. I would give this experience a 0 star but that option is not available. read more

We were given an estimate of 30 minutes to wait for a party of seven. After waiting 45 minutes, the staff continued to sit parties of 2, 3, and 4 in spots that had been cleaned off and could have easily been pushed together to accommodate a party of 7. I certainly understand being busy. This was neglect. Completely unacceptable. read more

I do not suggest this place to anyone. Terrible service from the moment you walk through the door. I waited over an hour for our food. When it came, it was burnt. Tables got sat before us, when we were there prior to them. Plus, tables got their food before us when we ordered before them. I suggest anywhere else but here read more

We stopped here to get a bite to eat. It was 11 of us we were seated promptly with our waitress "red" she was AMAZING. Worked very hard. However the kitchen staff was horrible. Our food came out 45 minutes later by pieces. Half of the food NEVER came out which left half of my family with no food. The waitress did comp some of our food which was nice. We ordered 3 burgers 2 of them were raw and 1 had runny eggs when it was ordered fried hard. They took the burger back and refried the egg and placed it on the same burger. I will never come back here. The manager did comp our meals more at the end after one of us got sick in the bathroom. Until they change the kitchen staff do not eat here. read more

IHOP - Breakfast & Brunch Near Me - Harrisonburg, Virginia

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Placed order and watched large groups come and get served and left while we waited for 3 omelettes and pancakes to be made this took more than an hour after speaking to the manager to find out that the order was never placed by the server. No apologies from them. Would avoid this location at all costs and go to another where wait staff understand customer service and common courtesy read more

Haven''t been to an IHOP for for quite awhile, but took a chance on this one during our trip to Massanutten. IHOP has really stepped up their game. Fried shrimp, which is new, was amazing and my kids loved what they got. Also our server was wonderful. read more

I ordered a cupcake pancake with fruit and a frozen drink. My frozen drink was completely melted. This was my pancake. Are you kidding me? Ridiculous. Edited to add. I opened the package containing what was the rest of my combo and was greeted by this. If I could give less a star I would. read more

IHOP - Cupcake pancake with burnt sprinkles and missing icing. - Breakfast & Brunch Near Me - Harrisonburg, Virginia

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First thing came at 3pm there was an empty dining room yet me and my children waited 15 to be seated the hostess rolled her eyes at me when I checked in and then waited to even be asked for my drink order so long I almost got up and left worst service I ever had if it was possible to give 0 stars I would read more

IHOP - Breakfast & Brunch Near Me - Harrisonburg, Virginia

Many hotels are currently offering a grab and go breakfast because of COVID. We needed something more substantial for the hikes we had planned for the day. We weren't sure about stopping at IHOP since we have had slow and sometimes frustrating experiences with them at other locations. This one was top notch. The server was great, pleasant and got our orders out to us correctly and quickly. I had the Swedish crepes which I highly recommend. Delicious! My husband had the standard 2x2x2 which was also good. This might be TMI but we used the restrooms before leaving because parks aren't known amazing facilities. The restrooms at the IHOP were clean and much more pleasant than the pit toilets at the park. read more

I went here for my birthday dinner and have absolutely no complaint. Service: FANTABULOUS! Server: Even better highly recommended coming here especially if you have Kareem as your waiter. Highlight of my day made this occasion so much better. Being the only one on staff he decided to sing me happy birthday all by him self. I truly wish him all the best in life. 10/10 great guy. read more

UPDATE - I thought it would take A LOT out of me to give a restaurant a one star rating but I guess there's a first for everything. The food was okay as usual...it's IHOP. The service on the other hand...absolutely horrific. CHECK YOUR BANK ACCOUNT to make sure they charged you right! Our waitress charged us full price when I clearly told her that I was a JMU student and presented my school ID. They ended up fixing it but the manager came off very defensive and didn't even apologize when they were clearly in the wrong. My waitress, who I shall not name, just did not know how to serve. I could tell that she was new because she didn't even know the menu inside out. Extremely slow with a poor attention span. To finish it off, she just stood there after she gave me the check, waiting for me to tip her. It's a good thing I checked my bank account before I left because I had a feeling my waitress messed up the payment too. If you're a student at JMU, your meal will be half off every Wednesday starting from 6pm to 6am! This special is only applicable if you get something from their drink menu. I got hot chocolate since it was snowing. I went with two dishes: chicken and waffles & Colorado omelette. The chicken was a little hard to chew but the honey mustard made it better. The waffles were okay though. The texture was very fluffy and high in volume. The Colorado omelette did not meet my expectations. The eggs were overcooked which made it very rubbery. However, the lady that served us was really sweet and she definitely took care of us. read more

IHOP - Breakfast & Brunch Near Me - Harrisonburg, Virginia

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We came at 10:50pm, maybe that was the problem. I'm not quite sure. We waited an hour for pancakes and when they came they were cold and hard. We had empty water for the entire meal as well. The worker when we asked why the pancakes were hard, was extremely unprofessional and made us super uncomfortable. We watched the employees put pancakes in a microwave. Would NOT recommend this place. It's kinda disappointing too because this used to be a great place. There was a fake finger in the dirty bathroom. read more

IHOP - finger in the bathroom - Breakfast & Brunch Near Me - Harrisonburg, Virginia

In Harrisonburg VA, IHOP store # 0587, we were fortunate enough to be waited on by Katherine "Kate". She was very attentive and friendly, thoughtful, and anticipated our dining needns. It was a pleasure to talk with her and improved our dining experience. Without a doubt, she was the best waiter/waitress we have ever had at any IHOP in the United States. We would prefer to eat here than other restaurants based on her service alone. read more

Here the past few time me and my family have ate here the service has been complete shit. Hardly see the server and took over an hour for us to get our food. Only eat here if your drunk late at night or have no other option. read more

Food is really good it's well made the eggs are cooked just right and the chicken strips and fries are crispy and good

Wow! What a good breakfast! The split decision was just right. I always get the reg 2 eggs over easy bacon and home fries . The eggs were perfect and I ate all the home fries except for the small amount my sister Buffy snatched. I snatched a piece of French toast from Buffy's split decision. Yummy , and the coffee was just right. The waitress was attentive and the place is clean. I will be back. read more

The little short girl at the hostess table in the front woldnt smile and when i spoke she wouldnt spek back to me at all Sorry for your business when you hire people like that.food was good tho place was clean Just No customer service skills at all read more

I ordered ihop to go online. the website was not working and wouldn't allow me to finish my order with a coupon code. Second my order was missing an item completely. The food looked pathetic. Tiny and insubstantial. Third I called the restaurant and they put me on hold where they sat the phone down and I could hear everything going on, after over 5 minutes of chit chat I hung up and called back 5 times and my call was never answered. And now the ihop website is down. I am never ordering from here again. It is NOT worth the price or the crap service and I will be contacting headquarters. Would give negative stars if I could read more

Zero!!!!!!!! Wish I could give zero stars for the hostess or lack thereof. Walked in and she was on the phone. She got off and we asked to be seated. She waved us off and decided to take care of customers who walked up after us. Rang up those two customers at a snails pace and still didn't bother to acknowledge us. Finally left. Waffle House won. May wanna find someone with more personality to be a hostess. Again, ZERO. read more

There was a group of 4 that went in before us and they said a wait of 30-40 min. We're a group of 2 and we've been waiting for an hour and 20 min. I get it's covid but bigger groups have gone and sat done sooner than a group of 2. We ended up leaving because we were too hungry to wait any longer. read more

Service has been slower than average on last several visits, orders forgotten, sandwiches served with rock hard bread... was once a great place but I fear it needs a management overhaul. read more

This is a nice IHOP. It was busy Sunday morning, but we were seated promptly and the waitress was super accommodating. The food was yummy, too! The cinnastack pancakes are my favorite because they taste like warm cinnamon buns -- not the healthiest choice for breakfast, but I have a major sweet tooth and the pancakes are delicious!! read more

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