"HUMILATED BY THE OWNER FOR NO REASON."
Reviewed May 19, 2014 via mobile
Forgot to bring my 20% coupon in after my fathers funeral. I was paying for my bill and I advised the man (Hana) who I did not know was the owner of franchise for this location, that I did not have my coupon. Could he just credit me the 20%, he said, "it would not be fair to the company that I did not give proof of the coupon. I asked him could I bring back the coupon with my receipt. He said, "yes" I could. So I went back a few days later and I advised the cashier that I was here to get my 20%discount with my coupon. I was informed that I was not getting the discount, because he (Hana) told her that He told me that I was supposed to come back that same day. He NEVER advised me of that. I told her that I wanted to speak to him that I did not like the way that this was being handled. So here comes Hana the owner from the back. So I said to Hana that he never advised me that I had to bring back the same day. So we went back and forth, so I said to him you are not going to give me my 20% discount. He said I don't have proof of your sale anymore and that it was not fair to the company. I showed him the receipt, that I had my coupon. He was very loud and he was waving both arms in the air with a mad face and said never come back to this restaurant again. There was customers waiting in line next to us and heard what was going on. I WAS IN SHOCK, TO BE HUMILIATED LIKE THAT FOR NO REASON. The customer first in line asked what I did to be treated like that. I told him I brought back my coupon a few days after I ate in the restaurant. The customer said to me that I should not have never been treated like that. I called customer service of IHOP and they apologized for the situation and that they would forward the complaint to the owners of the FAIRLESS HILLS PA LOCATION, I would be hearing back from someone in a few days. Well, a few minutes later, my phone rings and it is Hana he tells me he got an email regarding my complaint. Next thing he said was that he told me to NEVER COME INTO THIS LOCATION AGAIN. I DID NOT WANT TO BE HARRASSED ANYMORE BY HANA THE FRANCHISEE. I HUNG UP THE PHONE AND CALLED IHOP BACK. THEY SAID THERE WAS NOTHING THEY COULD DO BECAUSE IT WAS NOT A CORPORATE RESTAURANT. I SAID I WOULD LIKE A CALL BACK FROM SOMEONE. THE SAID THEY CANNOT PROMISE IF I WOULD GET A CALL BACK. What is this country coming to, when MALE FOREIGNERS can come in BUY PUBLIC SERVICE FACILITIES AND TREAT female CUSTOMERS LIKE THAT. read more