If it wasn't bad enough that it took 40 min to receive our order (not busy), the server, Teagan proceeded to blame it on the kitchen & not the fact that she was not on top of getting the orders out in a timely manner. We had to ask the manager for assistance & he was very helpful. After all of that, the food was actually the worst we ever had it- the pancakes were undercooked, eggs were stale & there were missing ingredients from the order. Overall, this was by far the worst experience at this iHop:-( As a quick suggestion, management needs to have someone at the front at all times greeting ppl & monitoring orders. read more

Food came wrong two to three times eggs are cold hash browns were mushy on the inside as for thres leches got plain pancakes as for turkey sausage got pork bacon as for the steak burrito got a veggie burrito haven't got no refill on coffee it's been a terrible experience The manager had a bad attitude which reflected on the service and food or come check on us this is the worst experience ever I would not suggest this to anyone Rina was our sever terrible service never came back out with me then it tasted terrible rushed not cook correctly The manager still has not came and checked in on us this is the worst s*** ever I hate this place read more

IHOP - Terrible burrito - American Near Me - Dumfries, Virginia

NEVER going here again. They took 30 minutes to even sit me down. While there was 5 more people not attended. The workers were just gossiping and laughing in the kitchen. They haven't gotten any food out yet to the others that were seated. The store had less than 10 people keep that in mind. Once i finally got seated, they gave me the wrong order and gave me a watered down apple juice... I thought things had changed from when i went here two years ago. Last time it was even worse...The food was cold. All the workers did was chat and the customer service wasn't good , they had attitude and were getting aggravated when i didn't know what i wanted to order yet... like what. Forks and utilities were uncleaned for. The food was unseasoned and nasty. the Hast browns were burnt to the crisp barely any potato in it... I HATED MY EXPERIENCE HERE... read more

IHOP - This is the fork they gave me uncleaned... - American Near Me - Dumfries, Virginia

I am writing another review for this IHOP. We went there for breakfast and they were very busy. Everyone was waited on and served in a timely manner. The waitresses were very friendly and accommodating. The food was great. I have to be gluten free and I never get sick there. read more

My wife waited an entire hour for a order she placed with the hostess. Come to find out the girl never put in the order and they would not refund her once they realized the messed up. This isn't the first time something like this happens either. Worst ihop in the DMV. read more

My food was lukewarm warm, and the hash browns looked burnt. When you walk in the place looks cluttered with all the decor, signage, and flashing led lights. Took a while to be seated, I would ask for water, and napkins, the waiter would acknowledge then totally forget to bring them. I had to ask for things more than once. read more

I am sorry to see that this IHOP does not get better reviews. Every time we have gone in for breakfast, we had a great experience. We are seated immediately and our waitress Rina always remembers what we ordered from the last time we came in. We go about every three months after I get a haircut. I have to be gluten free and I have never gotten sick from eating their food. read more

The food was good, the service was good (would have liked the server to be a little more friendly), but the bathrooms are badly in need of cleaning and disinfecting. Both men's and women's. read more

Horrible service! We waited in the waiting area 10 minutes to be seated after we flagged a waitress down. Heard arguing between the workers about tables, money, food, etc... There were not a lot of customers (maybe 12 people), but it seemed like nearly every table was filled with dirty dishes. After being seated and listening to the other customers complain about the service and quality of the food for another 15-20 minutes, we left after no one even came to our table. In the meantime, we flagged down 2 other waitresses that said they were going to get someone for our table. No one came. We decided to remove ourself from the establishment and as we were leaving, one of the ladies rushed behind us and finally tried to get us help. I'm not sure if it was a manager, but I'll NEVER visit that establishment again. Totally dissatisfied and unprofessional. read more

I met up with a friend to have breakfast. I waited about 5 minutes to be seated. Then my friend joined me later. Alie J was our server. He was the best, got me some water while waiting for my friend to join me. Right when she got there, he came to welcome her, introduce himself and start with drinks. He very nice, polite and attentive, although it was busy. He checked on us many times to make sure we were alright. When he was busy, another waitress stepped in to help us out. I have been to this ihop location many times and most of the times, I get the breakfast sampler so I knew what to expect. I don't eat pork so I got turkey everything. I like ihop for that. My friend got a fancy omelet, I forgot what it was called. She said it was good and she's very critical when it comes to her food so I knew it must be good. Overall, the experience was okay. Like I mentioned, I come to this ihop a lot and my experiences are always the same. I have noticed that every time I get my food, it is a little cold though, just a little. Prices are reasonable and it is a great spot for big groups. read more

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my milkshake was melted and there was hair on my food i waited 2 or 1 hour just for my food to come ihop sum shit

I'm not sure why this IHOP has so few stars, service may be a little slow but the disposition of the staff is lovely. I have been to this establishment twice and each time the service is impeccable. The staff take their time to properly accommodate each customer. My little says the food is fresh. Cheers to a delightful dining experience. read more

IHOP - Eggs, Mozza Sticks and Fresh Berry Salad - American Near Me - Dumfries, Virginia

Food was pretty good came out hot! Gotta love that these days. We have tried a few cafes around but the food has been so awful. Glad I found IHOP! Ordered the pesto eggs Benedict it was fabulous! The potatoes were ok, the coffee is a lot better. Husband had the veggie omelet it was great, lots of veggies and not over cooked. Service was a little slow they don't have the pitchers of coffee anymore so you do have to wait for them to bring coffee now. Place is clean and not sticky, you can sit with out being so close to someone else that you can actually hear them breath. I'll be back IHOP! read more

IHOP - Pesto Veggie Eggs Benedict with country potatoes - American Near Me - Dumfries, Virginia

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I would like to take this opportunity to recognize the staff of the IHOP Restaurant located at 3914 Fettler Park Dr., Dumfries, VA 22025. Your staff's tremendous generosity and hospitality during my last visit were truly appreciated; as a military officer responsible for over 16,600 people and having worked in the food and service side of the military, I understand the challenges often associated with customer service. Your staff exceeded the call of duty to accommodate my needs and my son's special dietary needs due to a liver transplant at eight weeks old because of a dairy allergy. The food was delivered promptly and made fresh to order. The entire service team--from the staff who cleared the tables to ensure safety and sanitary conditions, to Marilyn, who ensured our order was taken correctly, to the kitchen staff who ensured our food was hot and freshly made were all wonderful. I especially want to recognize Anthony, a manager whose understanding of servant leadership knows no bounds. I witnessed him handle challenges with incorrect orders, clean and clear tables, serve coffee, and answer questions posed by myself and other tables, from the quality of the butter pecan syrup to why the change in location for syrup at the tables--side note I'm totally not a fan of putting the syrup on the outside edge of the table. He looked professional in dress and had the most inviting personality and attention to detail. The staff writ large had the perfect mix of professionalism and hospitality, complimenting my dining experience. In this fast-paced and ever-changing world, it is refreshing to know that the IHOP franchise continues to value the most important part of customer service--the customer. Once again, thank you for the great service and wonderful food. read more

Our organization has been placing an order for delivery once a month for 4 months now. They are always on time, they are always professional when they bring the food. They call when there are any questions with enough time to get everything situated before the delivery time. The food is always good. Our ladies always love everything they get and always so happy to receive it. Would recommend catering here to anyone! read more

Excellent IHOP location in a nice plaza just off I-95. Very friendly, great service & food!

Service is slow. Food is generally overpriced and greasy diner fare but decent. Ambiance is terrible. They have one of those door alarms that beeps every time someone walks past it. It's in the waiting area so every time someone is standing and swaying in front of it while waiting for their food it makes a sound. It was driving me crazy. It went off probably 30 times in the span of a minute and continued to do so for the hour we were there. read more

My son and I love going there to eat. Is one of our favorite places. Highly recommend

Do NOT go here between 4 & 6AM. The coffee was lukewarm, service horrible (waitress forgot my wife's fresh fruit side that came with her breakfast and I overheard another patron complaining he never got his turkey bacon), I had to go into the kitchen to find someone to give me the check, and they charged me a $2+ higher price for my meal than what was on the menu because it was a "late night price"? The female supervisor said the price was in the computer based on the time and they couldn't override it. This was a very disappointing experience, and I won't go back there at ANY time of day! read more

Hands down the worst. This place had less than 10 guests in it on a Friday at 5 pm on Veterans Day. It took them 10-mins to come to the table after seating us. Then another 10-mins to bring us water, then we never saw anyone again until we got our food 40-mins later. The only reason we came here was to get a little Veteran's day appreciation. The servers did come apologize for the delay, but the management needed to be more communicative about the issues behind the scenes instead of letting their customers sit and wait without a word or explanation. 60-mins for a few breakfast items isn't necessary. read more

IHOP - Empty restaurant - American Near Me - Dumfries, Virginia

What a difference some years make!!!! I had to comeback and drop that extra star because Daniel was fantastic!!! It was super busy here and the wait for a table was only 15 minutes. Once we were seated, Daniel came over, introduced himself and advised that he would be right back to get our drink order but did not want us to think he did not see us. Kudos for the acknowledgement! We were able to order quickly once he returned. All the food returned to the table with steam bellowing from the plates!! Everything was hot, fresh and you know the rest. Gone with the wind as the table became pin drop quiet as everyone enjoyed there food. Daniel came back repeatedly and checked on us and even grabbed the extra things we asked for swiftly and without hesitation. read more

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This is in regards to the one in Dumfries Va (which we've been to several times in the past). Today was a disappointment. The quality of the food has declined. The bacon tasted rancid and the crepes were hard. The flavored butter was stale. Did they change management? We asked the waiter 2x for water, ordered OJ (these never came and we were charged for the OJ). We should have been served by the other waiter who was more attentive to his customers. Worst service today. Will not be coming back to this location. read more

Got seated pretty quick waiter was great well respected. food was ihop nothing special read more

IHOP - Seating area - American Near Me - Dumfries, Virginia

If I could give zero stars I would. The night staff here does not want to service anyone. The restaurant was empty and we waited 20 minutes for Amber to refuse to seat us for no reason. A staff member came out the back to help us then refused at Maners behest. During this time Amber refused to acknowledge us, never looked at us or responded when asked how long it would be. Please don't go here. Go the one the on Prince William Parkway. read more

Terrible business. I waited until I came here 5 times to give them ample chance at a good review but it's not happening. My food didn't even come correct, 4 of 5 times. Don't even get delivery they simply don't care and the more tip you put the worse the food comes. I have allergies that I specified but it came out against their motto "we package everything individually for freshenss" HA! What a lie. Food cold, pork sausage on my food not even Turkey like I asked, food also came 25 minutes after their promised time. Do yourself a favor and go to McDonald's right next door you'll be getting the same quality food for cheaper. read more

IHOP - Cold not packaged seperate. - American Near Me - Dumfries, Virginia

I don't know why this place had so many negative reviews but our experience was amazing!! We hadn't been to an iHop in years but it was great!! Our waitress was so attentive and sweet, and their manager was out and about and she was also so sweet!! The food came out within fifteen minutes and it was delish, we recommend!! read more

While we were waiting finishing our food, the staff allowed a couple to enter with a dog. Not only was this dog allowed in, the staff allowed the couple to let their animal sit in the booth on the bench seat. This is so unsanitary, particularly when the dog is also eating while sitting in the booth. I have nothing against dogs, but I do not want them in a place where people eat. I especially do not want to come and sit down in a booth where an animal previously sat. I think the health department should look into this practice. read more

I do not recommend coming to this ihop location at all. Very poor service and poor quality food. The staff are unprofessional and you cannot trust how they're handling your food in the back. They made our table wait for two hours. They kept lying saying the food is coming the food is coming. It was not even that busy. Avoid this ihop location at all cost. Go to the one on smoketown rd instead. read more

While I understand that its short staffed everywhere in the world right now, if you're gonna do a job- do it right. The host had such a horrible attitude our entire time when we kept asking for napkins because their A/C unit was leaking above us and on our table. And not to mention, all of our napkins were stained with something red. Racquel and another young lady did a great job making sure everyone (even those outside of their sections) were taken care of. Racquel was amazing. Then when our food came out, the order was so wrong which is okay, we understood but when we asked to fix it, the host again was extremely rude. And the host was extremely rude and discomforting to the younger staff. I probably won't come here again. read more

I've been here twice. The first time wasn't the best experience, but the second time was redeeming. The first time was a BUSY weekend morning, but we didn't mind the wait or crowd. All the servers looked lost. They forgot my pancakes, and then seemed annoyed that I asked for them. When I did finally get some, they were so cold that the butter wouldn't melt on them. The second time, it wasn't busy at all. It took kind of a while to get seated, but we overheard the servers talking. It sounded like the morning people had left without giving one of the waitresses her break, so she had to work though it? They seemed under-staffed, and like they were trying to figure out what to do. I have sympathy for these situations, because I've been there, and I understand that it's out of your control a lot of times. Once we were seated, the waitress was nice and attentive, and the food was really good. Minus the awkward beginning, it turned out to be a nice lunch. read more

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Service: Super terrible. I don't know how they still open. We have to wait for more than an hour to get food. Even when food come out they still didn't bring out utensils. We have to go grab it by ourselves. We ask for jam to put on bread and utensils, they still didn't bring it out. Basically Seft serve. I complain and they still don't give a crap. Food: most terrible food. I ever put in my mouth. It was cold when it gets to our table even with the soup. The food is not really what we looking for. Worse fries chicken ever!!! It hard as rock and there are two color which I don't know why. Soup was completely tasteless. When I order corn with butter, I usually get a whole corn not can corn and it like they just pour it out and slam butter on it. Even gravy, I never have anything like this. Tasteless and just look like thing from cans. I don't mind the fact they use cheap ingredients, but please make it good. I had ihop before. It never taste this bad. Never ever come to this place. They done even clean the table after guests leave. I count at least 7 tables with dirty dishes. That is not acceptable. I don't care how busy the business are but they have to keep it clean. We came in sit and wait for over an hour to get food and the dishes still there. I don't even see them see and check on the table. There were only 4 tables of guests and 3 waitresses. Unless they all have to cook, other than that I never see them in the floor. We have to get our check out in register read more

IHOP - Terrible and tasteless. And yes it was supposed to be hot soup but I have cold soup - American Near Me - Dumfries, Virginia

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While the waitress was awesome (still recieved a tip) I'd never eat here again. In addition to the food being cold, there was hair in my food . read more

IHOP - American Near Me - Dumfries, Virginia

Staff and management were very unprofessional. My boyfriend and I came here for vacation and tried TWO separate times to be seated here and both times were ignored by staff and the manager working both days. The manager was very rude to any customer that came in and went as far as to tell one customer who was trying to ask a question, "I don't have time for this" and walked off despite my boyfriend and I and a few other people standing there waiting to either be seated or told how long the wait time is. This establishment is very unprofessional and we will not be returning. 0 stars if I could. read more

This place is just horrible. We ordered couple of times through Door Dash and both times our orders were wrong. Last time when we got someone else's order I drove to the restaurant to pick up my order after paying delivery and service fees to Door Dash. To my great surprise and disappointment restaurant staff wasn't giving me any attention. The host desk area was packed with people, and nobody knew who was in charge and what was going on. After few minutes of waiting I was able to get a guy to hear my problem. He was rude, abrupt and didn't even acknowledge that restaurant made a mistake, nor apologized. I picked up my very cold order and went back home. I will never use this place again and won't recommend it to anyone. Take your hard earned money some place else. You deserve to be treated with respect. read more

I've been coming here for over 10 years and I will continue to come here another 10 years, I've always encountered friendly, fast and hot food, the staff are well trained and very courteous read more

Service was extremely slow. The food was bad - know, I know, you can't expect much from a chain like these but this was the worst chain food I've had. The fruit was old and weirdly slimy, hard pass on that. The floors were sticky, the table was sticky, and the bathroom was dirty. If it wasn't for the fact that one member in our party needed to eat and could only have mashed potatoes, we would have turned around as soon as we walked through the door. Two thumbs alllllll the way down! read more

IHOP - American Near Me - Dumfries, Virginia

Service was subpar but I'll chalk that up to them trying to fix some problems they were having with the pancake batter. My scrambled eggs on my meal were overcooked and the cheese burned. There was a big in my orange juice and the table wasn't clean at all! Definitely a bad experience and not happy. Not sure if I'd come back to this one again. read more

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I Hop is extremely slow we got here at 9:00pm it's 9:50 and we still haven't received our food. I know the food is gonna be good though.

I have never been to a restaurant that sucked more than this one. I have worked in multiple restaurants, theres no way it should be that bad. When we walked into the restaurant, we weren't greeted by a host for almost 10 minutes. We sat quickly after greeted, but then weren't greeted by a waitress or asked our drinks for at least another 10 minutes. We put our food orders in with our drinks so we could get it out as quickly as possible, didn't work. My boyfriend ordered the new Chicken Biscuit Sandwich (which he has ordered at other locations and loved). The plate we received was not at all what the picture looks like, embarrassing. The sandwich was supposed to have a chicken patty, right? Tell me why they put TWO CHICKEN FINGERS ON A BISCUIT AND CALLED IT A DAY LOL. I'm not usually the type to complain about food, but man let me tell you we sent that shit back so fast. The fries looked like they have sat there for way too long, and the amount they gave us is crazy (i will provide pictures). We then asked to order something else for him, PANCAKES. We waited at least another 20 minutes and they still never came. We had to ask the manager for the bill because our waitress was not around for a while. We were charged for the food we never got but the manager ended up taking it off thankfully. Overall, worst experience I have ever had at a restaurant, do not recommend going to this nasty ass place. read more

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Absolutely THE WORST dining experience! Seated at a filthy table to start, moved to a slightly cleaner table. Actually felt like I was imposing on them by the attention and attitude of the server. Never found out his name, he was too busy to stay at my table (except to drop and I do mean DROP it off). I WIIL NEVER COME BACK HERE! This place needs a visit from the corporate office as a "secret shopper" to see how abysmal this place really is. Customers should not hear the profanity-laced rants of the waitstaff when they return to the kitchen! This place needs help! read more