Service is absolutely terrible! Food is terrible! Not fresh cold old food. The general manager should work In corrections not food service!

The front door is very dirty and the service is lazy. I do like the pancakes although I would say the pancakes have no nutritional value whatsoever. The omelettes use fake eggs ; the eggs taste bad. The overall Breakfast is just horrible. My bed is this restaurant will go under and vacate sometime this year or next. read more

This place needs to get rid of there general manager she is a total bitch treated my family like crap.... Food was cold will never order or go there again read more

The food was cold and aweful, scrambled eggs were slimy , pancakes were cold enough that the whipped butter wouldn't melt , when I told the waitress I was not happy she went to get the manager but the manager had no time to speak to me , offered 20% off which I thought was very unfair as I hardly ate any of it , Then when I went to the cash register I was told to get back to my table and wait for the waitress to pay my bill WHAT ! NEVER AGAIN will I return to this place ..... So ultimately I paid $13 and some change for a cup of coffee .... and lastly the place was not very clean , I will never step foot in an IHOP restaurant again ! read more

Took 25 minutes to get food. Service was slow and food mid. Booooooooooooooooooooooshackkkkkaaaaaalackaaaaaaaaaaaaaa

The service was bad it took 25 minute to get our food and the lady's were not the nicest

My boyfriend and I typically go to the location that was on the beltline and since it just closed we went to this location this morning, we ordered online and when my boyfriend went in to get our food and brought it back to the car I realized that his straw for his drink was missing and the sauce for my Mexican Tres Leches pancakes weren't included, the lady who helped my boyfriend when he went back in was from the back and he asked for it she said "I packed it myself, I know it's in there" so my boyfriend said well no it's not could you get me some and she said "I'll give it to you this time" and was just very rude and disrespectful, we will not be coming back to this location again. read more

I was not impressed when I went there. The service was very bad. The servers and workers looked miserable. My pancakes were super dry and had no flavor. I took about two bites and didn't eat anymore. Not impressed by our waitress it felt like she was trying to rush us the whole time. If I was you find another restaurant to go to don't waste your time going here. You will be disappointed. I have gone here many times before and had good service. I was very disappointed. They are very misleading in the menu. read more

I went to this place this morning with a Starbucks coffe and the girl who was in front was so mean with me whe she told me that I can't keep my Starbucks coffe inside I didn't really know nothing about that rule but she is unprofessional and he does not deserve to be in front serving people read more

Waitres was fabulous....food was terrible. Crepes were like trying to chew rubber! 1 cook trying desperately to keep up. Hostess was rude and very disrespectful. read more

If I could give it 0 stars I would.... we were there 45 min after we ordered out food and then a manager came up and said how are you doing. I told her we ordered our food 45 minutes ago and still nothing. Said I'm sorry let me give you a coupon for next time.. my response there will not be a next time.. her answer well I hope you have a better day not let me take some money off your bill nothing.. also side note the pancakes were way over done and the fruit on top was cold I also told her this and nothing not let me fix that for you just have a good day and walked away. Bad service all the way around read more

Where do I start. Staffing needs to address to this location big time. It wasnt even as busy as a sunday that its usually is. Told it will be 25 minutes to be seating. Turn to close to a hour. We get seated then a other hour for food to come out. The person that took the order was the only good about this place. She knew how to handle the kids orders and got our orders right. So we were close to the 3 hour mark due to the computer shutting down when it came to pay. We were getting mad. At this point the kids are done being good. We just want to leave like we should have. But knowing how sundays go when you have the group that we had it probably being a other issue. Please fix this place I use to love going to ihop years ago now it seems like no one wants to work or make sure the guests are being taken care of. Thanks for wasting my Sunday. Only day off and was spend in this place waiting. read more

fairly quick to get in the food was good and came out fast but the pancakes were a teeny bit underdone for my liking but overall it was pretty good! read more

Man this place was busy that day. Was seated right away, but only a couple seats left open after that. My wife and I both cot the breakfast sampler. A couple eggs, bacon, sausage, ham, potatoes, and a couple pancakes. It took awhile to get the food, but that was to be expected as busy as they were. I was also please to see the person making sure the food was coming out correctly, was wiping down the counter constantly. It was also a pretty clean for a busy as they were. And I hate to say it, but the seats were a ton better than the one in the Beltline. read more

I went to IHOP Comstock , Alpine street. I was greeted by Jasmine. I gave her my name and she wrote done a different name and said it didn't matter if my name was wrong. She is actually the manager. She had unkind words about dealing with customer. is this really how IHOP is choosing to great customer at the door ? read more

Ordered 2 simple breakfasts. After 45 minutes no food. They were not very busy at all. 3 tables came in and all three of them served before we were. After an hour and 10 minutes of still no food, we decided to leave. On our way out, waitress says our food should be out any minute now. I told her to feed the homeless and continued to walk out. Will never go back. read more

Typical IHOP as for food and speed of service, slow but at least I was seated promptly. I got eggs ("over easy"), soggy toast, and weird tasting hashbrowns. The coffee was horrible but the server admitted that it's been sitting awhile because she hadn't been able to catch up yet since she got in. To her credit, she rocked it for being the only server that night. The reason I stopped in was for Wi-Fi but the signal was too weak to download anything (I wanted to download a couple of audio books since I itself. The only reason this location gets an extra star from me is because the server and guy bussing tables were friendly and looked like they were doing their best. read more

IHOP - American Near Me - Comstock Park, Michigan

Food was good the service was slow but friendly. Restaurant was clean. Lots of additional up charges like if you want turkey bacon instead of regular or the healthier option pancakes but over all good experience. read more

Can't give zero stars so one will have to do. Waited seven minutes for service and no one came. Wait staff was huddled in a group and ignored us. This is the worst service I've ever seen at a IHOP. It seemed like we were treated that way because we were minorities/black/brown. We walked out in disgust. Never going back. read more

Took my family here for breakfast early this morning for the first time since before the Covid shut down. we will never be back there. Everyones food at my table was completely cold except for the pancakes. There was only 1 cook so I'm guessing she just made a bunch of food and put it aside until it was ordered. The crepes were stiff and the toast was probably toasted the day before. I spent almost $80 dollars there on nothing but crap food. I'd rather go to Anna's house or New Beginnings for that price and better food. read more

I went to this IHOP thinking it was like the one near my home. Before we were ever greeted we were asked if we were there for the free pancakes, which we weren't aware of for National Pancakes Day. Waitress was like here are your menus if you want anything else. Asked if we wanted coffee and left. Our coffee was brought which was just slightly more than warm and a short stack of pancakes. "Do you want anything else?" We pretty much decided that was all we were going to eat here. I looked around the table for the rack of syrup that I'm so used to having, there wasn't any. I got a plastic to go cup worth of syrup. NO flavor choices. I should have known when I checked Yelp that this was not the place to come for breakfast. Well lesson learned. Unless there is no other place to go when your starving, your better off getting gas station sushi. read more

We love coming here. Food is consistent and always good. Not sure why they have all of the bad reviews. More people should write about their good experiences. read more

Worst service ever. Waitress didn't put our food order in until an hour after we arrived. Then told us she'd compensate for our drinks only. Then they only took cash and didn't tell anyone. I had to walk to the atm to get money to pay the bill. read more

10/10! The food was consistent with the ihops I have visited around the United States! Maddie served us and was very attentive to all of her tables. She also assisted the hostess while ALSO bussing all her own tables as business picked up. Also, shoutout to the hostess on staff!! read more

Given the current COVID-19 climate, I had a pretty good experience! I had the 2-egg breakfast. The eggs were cooked exactly as I asked. I wish I would have gotten more hash browns though. Given the concern for cleanliness, the ketchup, salt, and pepper that we requested was given to us in individualized little containers so we really appreciated that! Our waitress was also very nice. Overall a good experience. read more

Ally the manager is very disrespectful she's not about customer service. She's racist. Me and my family had dirty cups. She told me she'll solve the problem by giving us plastic cups. She wasn't concerned. She felt we were blacks trying to get a discount. There was lipstick stains all over and dried suds from them not being rinsed. I will not return there again. read more

Just left this place. I've eaten at a lot of IHOP locations and this is probably the worst experience I've had at one yet. It's Mother's Day, so we expected being busy. We came in here knowing we had to be patient. We were seated and after not seeing a server for a few minutes, the hostess came to grab our drink order. I had ordered a sweet tea but she brought me regular, which - again - was no big deal. They were busy and she had a million things to do, so when our server came by, I let her know that I needed the correct drink order. The server proceeded to tell me I could just add sugar. "It's the same thing we do to make sweet tea." I asked her to clarify if it was tea with sugar or tea made with simple syrup. She insisted it was just tea with sugar, then says, "The simple syrup we use is just sugar and hot water." I said that was what I wanted, not tea with sugar. Her arguing with me should have been an indication of how the rest of the meal would go. First, it took a good 45 minutes to get our food, which normally would not be a complaint, but... (see below) I ordered the brioche french toast combo. My bacon came out cold and barely cooked. When I asked for new bacon, it was crispy, but cold. My french toast was not only cold, but not completely battered. We were trying to get home at a decent time (on a road trip) and I didn't want to wait another half hour for food, so it wasn't worth asking it to be remade. The scrambled eggs were hot and the hashbrowns were good too. My four year old ordered macaroni and cheese and the noodles were overcooked and falling apart and the cheese was not mixed into the noodles at all. There were clumps of dry cheese, while some noodles had nothing at all on them. Again, we didn't have time to wait, but unfortunately she didn't eat it and ended up eating something on the go in the car after we left. My husband said that some of his food had come out cold as well. I wouldn't recommend this location to anyone in Grand Rapids. Try one of the other IHOPs in the area if you're craving breakfast food. (I can't say whether they're good or not, I just know that this one sucks.) read more

The fact that there is one waitress on a Friday night is unacceptable. We have a large party and she is trying to wait on us, everyone else, seat people and check people out. She is doing a phenomenal job but I am absolutely beyond aggravated that she's in the position of having to do everything except buss the tables. IHOP needs to staff better because this is just absolutely uncalled for. read more

Oh IHOP. I love that you are open 24 hrs. And that I can get breakfast at any time. Or not. But you don't judge me or restrict me in my love for breakfast food. I always get breakfast here but decided to try a chicken sandwich last time. It was actually decent. Good chicken, cheese, peppers. Big enough that I made 2 meals out of it. I would get it again for sure. The only down side is the time I wanted to use my free birthday meal & I was alone - the server acted weird about it and had to ask if that was "ok". Let's just say I didn't think it was ok so I left a bit pissed. I just wanted to read my book and have some eggs dude.... To sum it up it isn't the best food I have ever had but it isn't the worse. I never crave it but wouldn't say no to going here. read more

I came here at 6:00 am didn't open till 7 even tho it's a 24/7 restaurant Nd google says it opens at 6 good breakfast but customer service is horrible read more

I'm done with IHOP. After bad experiences at this location and the Celebration Cinema location, I've decided that there are plenty of better places to get breakfast. Today we waited to get drinks. Then we waited to order. Then we waited a half an hour for our food to come out, and it was mediocre at best. The staff seemed friendly--I don't know if it was poor service or just that they are not capable of properly handling the crowd on a Saturday morning. read more

As a child, my parents would take us to IHOP after Sunday mass. I haven't been to an IHOP in about twenty years, so I was looking forward to brunch with my father when he invited me. I had the Garden Omelet (minus mushrooms, YUCK!) & naturally a short stack of buttermilk pancakes. The Omelet was so big it dragged over the plate. Food was tasty, restaurant was clean and our server was quick and attentive even though the place was crowded...always a good sign for a restaurant. Definitely would recommend hitting IHOP if you want to relive a childhood experience. read more

The owner of both the alpine and Grandville location can be seen helping guest and greeting them regularly-- even on holidays! Mr.Taylor is amazing! Along with his other staff. The ambiance of the place is even more welcoming due to a recent renovation. Super yummy food at great prices. Due to these locations being a franchise they are amazing at accommodations their guest and making crucial changes to make sure their customers are getting the best service possible. Don't waste time on Denny's or Russ'! Check alpine Ihop out! read more

Walked in, hostess was rude, so I walked out. Was a waitress I think so you'd think she would be happy for some more business, but I guess not. Place was dirty anyways, so it was an easy walk-in, walk right out situation. read more

Stopped here in the middle of the night after an event at the DeltaPlex. The food was the same as every IHOP, but the service was better. Our waiter, Nick, was excellent. He was attentive, kind, and had a really positive attitude. My partner & I were exhausted but super hungry and it was so nice to have such great service to end our long night. Thanks, Nick! read more

June 25 2019 I will start with this being the worst visit to IHOP with regard to service. I can honestly say it was not one event which spurred my disappointment. To begin we were seated and our orders were taken. We then, after awhile, received some coffee and here is where things began to wonder. So, orders were taken and the menus remained on the table (odd). I then went to wash my hands and when I returned I still had not received my silverware.. It eventually came after I had already acquired it. Our menus were never taken from the table and because they remained I chose to put them on another table. Typically while at a restaurant I have received my order within 15 minutes or so. However, an inordinate amount of time went by to were I began to wonder what was taking so long. Our order was taking roughly 20 - 25 minutes with the food in question lingering (odd again). Finally another waiter noticed that we had no food or that we had been waiting and said "Hi, I will be your server, what would you have today?" Ok now this is really strange, we stated we placed an order however we need sugar for the coffee we had received. He got the sugar and he asked if there was anything else and before we could say anything he walked away to serve another table. (WOW!) I tried to express to him, "Yes, we need something." and he abruptly said. "One sec!" then never came back. Actually he avoided our table. (WTF!) At this point we had lost our appetite and were really ready to leave. Frustrated and looking for a manager, our food FINALLY arrived. GUESS WHAT? Our order was wrong and my order looked begrudgingly thrown together... At this point we requested a manager, and when the manager came over by the name of Jadah, my daughter asked if she could pay for our drinks and leave. She responded with "you will have to get your server for that." She walked away from the table and handed me a receipt and gave me change for my 20. Thus doing exactly what she said she could not. THIS WAS THE WORST EXPERIENCE EVER AT IHOP (Alpine location), IF I COULD RATE THIS 0 I WOULD, I WILL BE BOYCOTTING!!! read more

Poor service. Waitress forgot our drinks then forgot to bring out the extra items we asked for. The kicker to the poor service is the twist tie that was inside my spinach omelette. I thought I was seeing a spinach stem and pulled it out and discovered what it actually was. I was given a refund and an apology but also told that they don't use that color twist ties so very concerned on how a twist tie did get inside my omelette. read more

Stopped in around 1:30am and there were a few others in here. I got the best omelette ever!!! It had avocado on it which I love. I am so looking forward to leftovers. My friend said her French toast was the bomb and there was so much to choose from. Clare was our waitress and gave us awesome service even though she was busy. We got our drinks so fast and the food didn't take long either. Love this place!!! read more

Server was pleasant, that was the pest part. He was drinking soda instead of serving. Had to ask for silverware before our food came out. When our food was served we ask if we had everything, we didn't. I ordered crapes egg mushrooms ect. The grease and paddled on my plate. I got my pancake when I was almost finished. Save you money. read more

Everytime I come here I get more and more disappointed. The service is sub par. Something is always missing from my orders. They go on wait for 30 minutes with open tables, no communication for people on waits, and it always seems like it's someone's first day. I think it's poorly ran and needs whole new management. I never see a manager when I'm there even if I have a complaint. This was the last time I came here and left after waiting 30 minutes with only 4 tables sat in the restaurant and no one ever moved off the wait. I won't be returning read more