We ate here yesterday morning & did not have a good experience.
After getting up at 430am & driving to the airport to pick up a friend at 8am, we stopped here on our way back home. The 3 of us were starving. None of us wanted breakfast, so we ordered burgers. Easy right? Um...no. apparently not. Our order was as follows:
Mega burger w/ grilled onions & onion rings
Bacon cheeseburger w/ fries
Cheeseburger w/ grilled onions & onion rings
When our food arrived, the mega burger was correct. However, the other 2 had the sides wrong, so we just swapped burgers, no big deal. But then instead of grilled onions on the cheeseburger, there were raw red onions. My wife will NOT eat raw onion. My bacon cheeseburger had grilled onions, & I love raw red onion. So we sent them back to be corrected.
The burgers came out & we sent them back 3 more times because they kept coming back out the same way. At this point we asked for the manager, who we were told was at the bank. My wife said, when he gets back, please send him to our table.
The 4th time the burgers came back, it was obvious they had peeled off the raw onion to put the grilled onions in its place, & took 95% of the cheese with it. And again I had grilled onions instead of raw, along with missing cheese.
I kid you not, we sent the burgers back SIX TIMES. We also asked that we have fresh fries & onion rings since about 15 minutes had passed by now. So both burgers finally came our correct, without our sides. So we had to wait for fresh fries & rings.
In the meantime, our friend we had picked up had already finished her burger.
The manager never came to the table. While courteous for the most part & clearly agitated, the wait staff never once apologized for the constant errors. We were seated even with the open doorway of the kitchen, so we had a clear view of the bickering & confusion.
I don't know if there was a language barrier, but from what we could over hear, that sounded like part of the problem. A waitress that wasn't the one who took our order, tried to blame it on how it was written on the ticket.
Ok...so how do you explain the order being wrong SIX times when I verbally repeated it to you each time the order was wrong? I said
" Do you need me to write it down for you?"
Might I add that there were only 3 other tables with patrons at this time. The place was empty! So it's not like they were so busy & got confused.
So eventually, we were brought our bill, which was full price , without any effort to take a small percentage of any amount off of it. Again, the manager never showed up to our table. Or anyone with the authority to do anything about this ridiculous situation over a simple burger order gone horribly wrong.
We got up to walk out, and, oh did I forget to mention the greasy slip & slide that is their floor?
Uh...yeah...watch your step!
We will not return.
If you cannot get a simple burger correct, or have the common professional courtesy to apologize or make some sort of effort to exceed your customers expectations, you do not deserve my business or my money. read more