Just completed A full window replacement, 25 in all, and couldn't be happier with the results…read more Installers were pros and made sure I was comfortable the entire time with their plan and how they progressed. We discussed their concept for replacing a custom window and they executed that perfectly. Complete cleanup and take away all materials, nothing left but footprints on the lawn. Huge thanks to Slavek, Piter, Arthur and Kris for outstanding and professional work. I highly recommend this company to others looking to make their home more comfortable and attractive. While the cost was higher than we initially expected, after considering our plans for our home, we expect the investment will be well worth it, and the results appear outstanding.

I had an appointment on Saturday to get an estimate on replacing four windows, two in the bedroom…read moreone is very small and two in the bathroom. I thought the quote should be around $2000. The quote was $12,000. I understand that they use composite and not vinyl. I understand that their installers are certified however I don't know how they justify three thousand dollars per window. The sales person was annoyed with me when I told him I wasn't interested and he pointed out some of the windows in my house that I didn't want replaced are vinyl and I said yes, they are great no draft they work perfectly. I'm going to try Home Depot and even if I go with composite windows by Anderson, I believe it's going to be a lot less money than $12,000.

We just had our window done and the experience was great. Fast and clean. Very happy with the job…read more Highly recommend

After several attempts, they sent one individual who provided a quote, but I never heard from him…read moreagain. I reached out to no avail. I finally got through to them, but another sales guy came out and gave me an even more expensive quote. And then they claimed they made a mistake and increased the price again!

10/10 We desperately needed a new front door and we…read moreabsolutely love what we chose. Our old door was cold as soon as you touched it and if you stood in front of it, you'd feel cold coming inside. Every aspect of the job was done exceptionally well from the salesman, Brian to the installation pros who did an amazing job and who were meticulous while working. We would definitely use this company again. They were all Great!

We ordered replacement sliding doors with screen doors. Appointment set up to install two sliding…read moredoors with screen doors. The company rep called to ask if installers had arrived. End of day we find the screen doors are missing. No one bothered to tell us. But they were very quick to put the charge through even before the installers arrived saying they charge when the truck is loaded. Obviously not based on whether the "loading" includes what is scheduled for that day. Installer told us they must be back ordered and wanted us to sign that the project was complete. We refused. What a nightmare. So many phone calls to get a response and info on when the project would be completed. Turns out there was a project manager assigned who never ever bothered to call. The sales person didn't return my calls until I emailed that I felt defrauded. I ended up calling HQ in MN and after several redirections managed to get a number for corporate complaints . I was told some senior person would call. No one did. Eventually got it all done requiring multiple emails and phone calls and having to deal with staff pointing fingers at each other. Then the calls started pushing to rate our experience a 9 or 10. So many calls from people who never bothered to inform us of the missing items or return calls when there was a problem. We were also having problems with moisture between the panes of windows installed two years ago. Family members said not to complain that they'd blow us off. But when they wanted a good rating I did complain and sent pics. Why do these companies hire people who have no skills to interact with customers? Some guy called Nick from NJ calls and talks down to me telling that moisture on the outside of the panes can be wiped off. Why would I call them if the moisture was on the outside of the panes? Just wasted my time. Have to say though that products are good (so far) which offsets to some extent the other poor experiences hence the rating is not lower. We had gone back to RBA because the first time the project went smoothly. Perhaps it was because it was organized by the HOA and many individual home owners had signed up. This is a repost of an earlier review as Yelp decided to remove saying it was for the wrong location, I.e. NJ. Our project was handled by the Westchester/ CT location.

The work was completed on the scheduled date and time. The workers were professional, timely and…read moreefficient. I am happy with the quality of the product for now. Lets see in another 9 months, 1 year or more how well the product and installation holds up. As of today, I would recommend.

I am so highly upset with the window and door installation! They just installed the windows on top…read moreof rotted wood and then tried to use caulk to conceal that the wood was not replaced. I specifically showed Daniel, the salesman, the rotted wood spots and told him I didn't want the windows installed on rotted wood because then it will create a side panel issue as well. He said it will be taken care of but it absolutely was not. The guys who came in said it wasn't in the contract so just installed brand new windows on rotted wood which is a waste of the project because the windows will end up being warped. My door needs two hands and brute force to be opened. I cannot understand how this was a "professional" installation. I am so disappointed I want to cry because this was an expensive project and we thought we could trust this company. Services

I want the name of the salesperson whom is either uneducated re: the renewal by Andersen product…read moreline or he decided it was a great idea to lie to his consumers. I also want the names of the installers, the primary or appeared to have been the primary foreman, who also was completely unaware of what had arrived to our home for installation or he too may have chosen to lie, re: the entry doors to our home not being furnished with same key entry for which we had ordered and paid for, even though the morning he had arrived, I took the time to have a conversation with him, stating if it was not same key entry on the doors, I did NOT want them installed. He assured me, they were one key for both doors. After they installed them, they only then notified me, they were wrong, thinking an apology would suffice, stating there were in fact two separate keys required. He then stated he would have someone come out to our home to remove the interior of the lock system and replace them with WHAT I HAD ORDERED FROM DAY ONE, only to have all locks to black hardware doors, replaced with copper interiors which are now an eyesore and NOT WHAT I ORDERED OR WAS PROMISED! They once again sent another individual to our home, stating they were unable to provide us with black interior lock systems, and that could not be done, only offering copper or silver, neither of which would allow for the originally promised and delivered (with the exception of a 2 key requirement) all black hardware on our doors! The gross misrepresentation of your product line and the fact that our ordered all black hardware is now black and copper. I told him, I would rather have the 2 keys which I had specifically did not order but that at least is more esthetically pleasing to the eye, over what they had replaced it with, that clearly does NOT match the rest of the hardware, which a guest to our home immediately noticed and asked why it did not match. The service man Wayne, said they could not do that. I'm guessing they must have disposed of the all black interior, and now they think we are supposed to be okay with the copper interior? He said the ONLY alternative was to send someone out to "paint it black". Are you kidding me? Painting something black that will have a set of keys entering it multiple times a day, every single day? How long do you think that will last us, without scratching and chipping? This has been an absolute NIGHTMARE! We had one job already completed for about $25,000.00 or so, and this one approximately $48,000.00 or so, for a small rancher home, so one would expect it to be pleasing to the eye to say the least! It looks TERRIBLE! Your company has offered NO resolution for us. Again, I want the name of the salesperson AND the foreman present on the day of installation, so I can leave the most accurate negative review!

Windows are pricey but they are so much more substantial than what we had. We replaced all of our…read morewindows (13 in total). No regrets - these windows are worth the money. The installers, Daniel and Mauricio, also were great. Very friendly and professional.

We have not yet decided whether to go with Anderson or not, probably not, but we have not met with…read morethe "design consultant" yet. I would just like to say I am completely turned off by the way the pre-meet the design consultant process works. You go through a call center whose only job is to set up an appointment. You cannot ask any questions to gauge whether you might even want to proceed with them. All the call center can do is set up appointments and you can't get past them. If there is a showroom nearby, you can go there but it is not really set up for meeting with homeowners. They also ask a lot of unnecessary questions. For example, for a window replacement they ask how old the window to be replaced is, what problems you are having with it, how old it is, etc. Who cares? We find process very annoying compared to other companies where you can actually speak to someone first about their product and get a ball park figure of about how much it would cost, understanding of course, that the final estimate depends on the exact measurements, and some other factors.

We couldn't have been more pleased with the whole experience working with Anderson Renewal. Love…read moreour new windows and sliding glass doors. Incredibly professional and fast install. They look amazing.

Had a great experience with Ralph Thomas the sales representative. From start to finish he was…read moreinformative and understanding of what I wanted for my home. The measurements where taken by his team and when we talked about the details it was a breeze, and there input was what I felt honest and the best for me not just up charges. They even talked me out of things that aren't needed for my location like triple pane glass and the black trim does fade over time. I did order in fall, and the windows as promised ready in the 6-8 week time frame. We were in a deep freeze at that time. I didn't want to do the install until nicer weather. At this time the windows were installed. All 18 casements, bay window and sliding glass door. I couldn't be happier with the 2 day install for windows and flashing that they replaced throughout the outside of the house. The price was extremely reasonable for the amount of windows and work that was done, and lower then all the competition that had different sales pitches but I got windows for what I wanted not what was pushed to sell! I extremely satisfied...

Wonderful from beginning to end. The salesman listened to our concerns. We need to replace an…read moreoversized bay window. Not replacement windows but new construction. Two previous salespeople had their own agenda. Took a tour of the warehouse where the windows are made. Awesome local business with tons of skilled workers. The window was made to order. Exactly what I wanted Installation day came and it was done in a thorough thoughtful way. Having this 60 x 133 hole on a frigid day could have been a disaster. The job was completed cleanly and in a timely manner. I was so impressed The price was good compared to others we spoke with. I highly recommend this Deer Park gem.

having my windows replaced by window king made the process stress free and I couldn't be happier…read morewith their work - From the first contact with Lisa -and then Michael - ( who by the way made sure it was know there was no pressure to buy ) And Wilson and Jose who installed the windows -it was a very positive experience -thank you window king !

I'm happy with the windows themselves. The customer service is terrible. If you don't have to deal…read morewith the humans who work here, you will be happy. One of the windows they sent me was wrong and it took weeks to get a replacement . . they don't offer apologies for their mistakes. They didn't tell me until I arrived at their Bronx location that the final payment is cash only (even though I paid the deposit with a credit card). Their store isn't unlocked and open for business when they advertise that they are "open." It's just not worth it. Find another place.

We would highly recommend Dura-Plex if you are in need of siding, windows, doors or front porch…read more During the planning phase of our project they spent a great deal of time with us explaining the differences between materials and style options. They provided a computerized mock up of our actual house so we could see how it would look upon completion. The owners and/or employees were at our home everyday as scheduled. They were professional and respectful. We could not have asked for better craftsmen on each phase of the project. We are extremely satisfied with Dura-Plex's informative assistance with the initial design, the building materials, and craftmanship. We will be using Dura-Plex again for our future projects and highly recommend them.

I have had several projects done by DuraPlex over the last 30 years. The company (family) are…read morewonderful to deal with. I find them honest and trust worthy, their products are all of great quality and reasonably priced and offer very good warranties. Their customer service is outstanding; show up when promised,listen to and responds to every concern. They will be the first I call for my next home project

Door had issues with opening and or closing hard…read more Rep cam out adjusted door That night hard cold air leak at the bottom of door Paid 12k for this Extremely disappointed and disgusted with Anderson Never again

The two guys who did our windows,doors and the bay window, had a lot of respect when entering or…read moreexiting the house, they cleaned up after themselves, they ensured the windows and doors were placed in properly. The overall work was excellent. We appreciate the time and effort you put into our home.