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Services - Eco Expert HVAC

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3 years ago

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Royal Pro Heating

Royal Pro Heating

(10 reviews)

I have dealt with service contractors and subtrades for 40 years, several hundred different…read morecompanies would be a conservative number. I am not easy to please and rarely bother with reviews but this gentleman deserves my time. Pay attention other service companies this is how its done. I phoned - Andrew answered. He came almost right away. Ascertained the issue very quickly. His rate for the initial service call is good, fair and slightly less than others. He attempted an immediate repair with a circuit board in his service vehicle. It wasn't quiet right and showed me why. He gave me the cost of the new board and said it would be ordered the next day. He could not have known delivery in these covid times and sure enough it was delayed and CALLED AND UPDATED ME. It arrived a week later. He came immediately and installed it. Heres why I have reviewed ... He took it upon himself to order an air proving switch, an item we thought could also be the problem, the new one would interface with the new board seamlessly. He did not up sell me, he prevented another possible issue. He then discounted the cost of both to bring the total to, or very close to, the original quote. I remain impressed. Lennox (NEVER BUY LENNOX) high efficiency furnace is working very well. Good work, good expert service, excellent customer relations. Bob A

In January 2024, I hired Royal Pro Heating to install a new HVAC system (heat pump and furnace)…read more After installation, the system failed to cool the home adequately. This issue persisted for over six months. Despite multiple service visits, the problem remained unresolved. I was repeatedly told the system was functioning properly, even though it clearly was not. He would see it at 78F and claim it was normal. Eventually, many months later, Royal Pro Heating paid for a third-party HVAC specialist to assess the system. That technician identified serious deficiencies and commented that whoever installed the system "doesn't know what they are doing." Following that, further repairs were made--including the installation of a missing filter dryer--but the system still does not cool the home sufficiently. I also raised concerns about inflated charges--for example, a $499 cost for an Ecobee thermostat that typically retails for significantly less--and the delays, mismanagement, and lack of accountability throughout the process. I formally requested partial compensation. In the end, the compensation offered was not sufficient or fair, and the matter remains unresolved.

Eco Expert HVAC - hvac - Updated October 2026

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