1. Helma Home Heating

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Vancouver, BC

Helma Home Heating

5.0 (1 review)
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6 years ago

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Roberto S.

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Kirkland Heating and Cooling - panel before

Kirkland Heating and Cooling

(24 reviews)

Mount Pleasant

I was hesitant to go with this place because of the review rating. Then I remembered the wise words…read moreof my doctor when I didn't want to go ahead with a surgery because I didn't like the bedside manner of the surgeon. My doctor asked me, "do you want someone pretty to hold your hand or do you want someone who is good with a knife?". That really stuck with me. Complaints I've read about this place have had to do with demeanour and not with their performance. I was also worried because they were ready to get the job done immediately. Barb who answers the phone wasn't rude. She was clear, direct and down to business which I appreciated. Barney seems to be a no bullshit kind of guy (which I LOVE!). He made time to quickly come out and give me the quote I needed at a time when other companies seemed too booked to even take my calls! I think that the reason they were able to jump to serve so quickly is because they staff appropriately for the season. Maybe other companies haven't clued in to the idea that... well, come summer... people want AC units installed and sometime soon would be nice! I had reservations and a ton of questions since I had a recently acquired google doctorate in heating and ac units! Barney was wonderfully patient and explained things to me in a way that wasn't demeaning or belittling. BAM!!! One day. ONE DAY!!! The ac is installed. The 4 person crew that was sent out felt like family. They were sweet and laughed at my jokes. They cleaned up after themselves and were wonderfully careful not to let my terrible cats outside of the house. I feel that the price charged was a good value for the service and system that we had installed. I would recommend them to friends and family and I would use them again in a heart beat! Thanks folks!!! UPDATE... I had to call Barney a month after install because the AC wasn't working. I was freaked out because it is super duper hot out and figured I'd have to wait weeks as they must be swamped. They had someone out to check the system in a couple of hours. Turns out it was because the filters were clogged (totally my fault and so embarrassing!). The tech (Dimitry?) was super kind, cleaned the filters for me, took the time to explain how to do it myself and didn't ask for anything for the service call! THAT IS CUSTOMER SERVICE!!! You guys rock! THANK YOU!!!

Well, it's been a long journey with Kirkland, heating to get my gas fireplace inserted. After many…read morebookings, cancellations, lame excuses, then more cancellations, we finally have our gas fireplace in. It works beautifully. It looks amazing and the guys that put it in were great. My one criticism was that they do not appear to work for Kirkland when they arrive. Barring that, they did a good job and cleaned up well. The front end of this business is overwhelmed, and the ball was dropped many times in the process. Bottom line is I got a great fireplace at a great price, but I sure had to be patient

Helma Home Heating - hvac - Updated October 2026

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