In June of 2025 we requested Mike to come remove owl fledglings from our chimney and also clean it…read more He charged us $1948.91 so I would suggest a firm quote before using him. $155.91 was Wa. sales tax which should not be charged in Oregon on labor. I requested a refund for the sales tax and he said his accountant and the Wa. Dept. of Revenue told him he had to collect it. I asked for his accountant contact info that he failed to give. Contacted WDepofRevenue and they gave me the statute #. I forwarded this to Mike then he admitted I was due a refund and he would get it off to me.It has been over 3 months and 3 contacts later and still no refund. Our experience with him makes us question his honesty and integrity.

We called to have him come fix our damper. We had quotes of $450 to $600. Michael came out, looked…read moreat the problem, and went right to work fixing it. Nicest guy ever. He solved our problem, and was honest enough to not rip us off. Total cost was $149. So many times, contractors rip you off. Not this guy. He was very honest. Excellent at what he does. He knew exactly what the problem was, and he fixed it.

My pellet stove wasn't working. Frankie came and tried multiple things to get it to go. After…read morereplacing multiple different parts to check what was the problem, he found the problem and got it going for me! He was on time, courteous, very clean, and a pleasure to have in my home.

We moved into our "new to us" 20 yr old home and needed to have the gas fireplace cleaned and…read moreserviced. The technician, Frankie, was on time. He was polite and informative. He was thorough in his cleaning and service of the unit. The service and some mileage was south of $300. The flames are larger and the embers are actually visible. We're very happy with the results.

Awesome service and staff. Prompt service and response time and very reasonable in cost. Arrived…read morewhen they said they would and completed service in a timely manner. I highly recommend them for all your heating and Air needs.

We recently had a new HVAC system installed by Welch, and the entire process from start to finish…read morewas seamless and professionally handled. The team arrived on time, was well-prepared, and maintained a clean and organized work area throughout the installation. They took the time to explain the system, answered all of our questions, and ensured everything was working efficiently before wrapping up. The quality of workmanship was excellent, and we can already feel the difference in comfort and air quality throughout our home. The Ecobee Thermostat is easy to use once you get the hang of it. Highly recommend this company for their reliability, expertise, customer-focused service and PRICE. Nick's quote for the new HVAC system outshined all the others! Thank you!

You get what you pay for. Warren worked with us from beginning to end, respecting our design…read morechoices while offering helpful suggestions. They even have an in person visit after the work is finished to ensure that the customer is completely satisfied. We liked having a physical showroom to select materials and hardware. Very happy with the quality and workmanship.

The team at Kitchen&Bath Restylers lead by Warren Smith were wonderful to work with. They listened…read moreand were very willing to work with your ideas while suggesting improvements you may not have thought of during the planning process. This, in our opinion, puts them head and shoulders above the rest. Their subcontractors were extremely skilled, polite and professional. Our large remodel was finished on time with no overages or surprises. Choose Warren and his team at Kitchen and Bath Restylers and you will be very happy with your updated home.

We couldn't have asked for a better company to work with. Our old heat pump went out on a Saturday…read morein the middle of the heat wave. Panchos was recommended to us by a friend. We had called several places and nobody could help us for several days or even weeks. On Tues we called and someone was in Moses and came out to check out our situation. Sent an estimate to the office, which emailed it to us, we accepted and they were here the next morning and got to work. I had a problem figuring out the progammable part of the thermostat and a young man came out on Thurs and taught me how to use it. Would recommend this company to any and every one who needs heating or cooling assistance. Sharon Lybbert

From the owner: Serving residential and commercial customers throughout Eastern Washington since 2010. Our…read moretechnicians will evaluate whether it should be fixed or replaced. We are dedicated to complete customer satisfaction so you can expect superior service at competitive prices. Our highly trained team specializes in the installation and repair of heating, cooling and refrigeration systems. We also provide fireplace installation and service. Rely on our experts for prompt, reliable service.

I've had good results for well over a decade from the technicians who service and replaced my HVAC…read moresystems. In the words of my colleague a Professional Engineer in HVAC "expensive but worth it."

This company is right for you when you want a project, investment, or update completed correctly…read morethe 1st time. If you are looking for cheap, Campbell is not for you! If you are looking to wheel and deal, Campbell is not for you! If you want to complete the experience within one day, Campbell is not for you! From inquiry to finish, all tasks, interactions, and after install actions happened! What does this mean? The total experience starts with your point of contact, will include many people to meet the goal, and your point of contact will continue to touch back until full satisfaction. Our mission: A brand new A/C unit. Outcome: An investment for the present and future. Note: The total package is the best in our area! Give them a try! We highly recommend Campbell - and Terry is our point person!

I can't imagine being happier with the work done by Houk Masonry. Mark and his crew were great to…read morework with. He responds quickly, shows up when he says he will and finishes on time and on budget. The transformation was amazing. I went from having a set of steps and walkways with aged, cracked concrete to beautiful new steps, walkways and a patio made with an intricate and interesting design which enhances my home. He recently did work in the backyard and I'm equally happy with it. I highly recommend him.

We recently moved to a beautiful old craftsman in Walla Walla that was in need of a new front…read morewalkway and retaining wall. Houk Masonry did an amazing job! We really weren't sure what would look best with the house and were pretty nervous about making any big changes. Mark spent a lot of time talking with us about the different styles and materials available and helped us select something that would compliment the house. His crew were very hard working and professional and did an amazing job with all the details of such a big project. The wall and walkway turned out so well that we had people stopping in their cars to tell us how much they liked it. Mark also designed and installed a patio in our backyard which looks beautiful and makes the space much more useable. We highly recommend Mark and his team. He is a true craftsman and really goes the extra mile to make his clients happy.

I was a loyal Chinook customer for about 10 years and enrolled in their Comfort 365 maintenance…read moreprogram with twice-yearly paid service visits. Unfortunately, my experience over the past couple of years has been VERY DISAPPOINTING. In December 2023, Chinook replaced a blower housing under warranty on my Goodman gas furnace. Recently, their own service manager confirmed that the WRONG size blower housing had been installed. It never fit properly, which led to vibration, noise, repeated wiring disconnections, and even periods during the winter of 2025 when our home had no heat. There was also a serious safety concern involving sparks and smoke when the blower assembly became dislodged. What is most concerning is that this issue went undetected for about two years despite multiple service visits under their Comfort 365 maintenance program, along with additional service calls involving different technicians. That represents a clear failure in workmanship and diagnostic thoroughness. I was told the supplier may have sent the wrong part, but as the installing contractor, Chinook is responsible for verifying proper fit before installation. Regardless of the source, the wrong component was installed and left in service for years. After paying around $900 for a blower motor replacement in January 2026, I reported that the furnace had become noisy again. Instead of reassessing their recent work, the technician told me the furnace was a "lemon" and quickly referred me to replace the entire system--including the outdoor heat pump, which had no issues--primarily due to its age (11 years). That raised serious concerns about accountability and the approach to resolving issues. The proposed solution for the blower housing problem was only a temporary "band-aid" fix, with no guarantee it would hold and no meaningful workmanship warranty offered, while I was told it could take months to obtain the correct part. Despite years of paying for maintenance services intended to catch and prevent problems like this, a fundamental installation issue went unrecognized until much later. This experience reinforced for me the importance of PROPER INSTALLATION, THOROUGH DIAGNOSIS, and ACCOUNTABILITY. I would not recommend their services.

Chinook will charge you a flat rate diagnostic fee if you call them to look at your AC , heater,…read moreetc. and charge super inflated flat rate for repairs. Avoid them if you can. I had them come out to look at a heat pump unit and they found a blown fuse on the low voltage side of the heat pump. In their brilliant diagnosis, they determined it needed a new fuse, and quoted around 400 dollars on top of already paying the diagnostic fee. They made no attempt to find the actual cause of the fuse blowing. If I had not cancelled the "repair" which was them swapping a 10 dollar fuse and charging $400, it just would have blown again, and they more then likely would then charge more diagnostics and more repairs. I called an actual skilled technician from Apollo, and they pinpointed the low voltage fault within an hour and had the part replaced and heat working again. Chinook will seemingly up-charge, fix the symptom and not the fault, and make no skilled attempt for actual fault diagnosis.

Delta is the only company I call for my HVAC needs. Always the best price and service. They don't…read moremake commissions on up-sales like other local contractors.

Knowledgeable and experienced repair technicians. Fast response time and great customer service.read more