Bought a 2009 Chevrolet Traverse with 165, 000 miles from JT Auto, Brookpark Rd., Parma They…read morebasically sell automobiles that are questionable at best. They will not allow your mechanic to check the vehicle, saying that their insurance does not allow them to do so. The check engine light came on after we drove home. Our mechanic said it should never have been sold due to a wobbly rear tire safety issue. This vehicle has a history of timing chain problems from the beginning of this model, which causes Check Engine warnings. Do not buy a vehicle from this Dealer! It is sad that there is no Lemon Law for used vehicles in Ohio. This vehicle was a Lemon starting from 2009 with Timing Chain issues through 2015. This vehicle is not worth repairing at $4000 plus????? GM should have recalled this vehicle. Check Google for pages of complaints on this Model and similar GM drive trains. Dennis C.

BUYER BEWARE: Purchased a car from JT Auto on November 30th and the engine locked up 7 days later…read more After having the car inspected by a reputable repair shop I was told the car was trash when I bought it. I called JT Auto and the salesman told me that he doesn't know anything about car mechanics that they just sale cars. DO NOT BUY A CAR FROM here.

If I could give National Car Mart the rating that they deserve would be zero. Ad a business they…read moreshould stand behind their business and products. Purchased a 2013 Ford Fusion and was advised by Adam which is a salesperson that the vehicle only needed the windshield replaced. And on March 10th, 2023 after signing the paperwork the same day car shut off four (4) times and was advised by Adam to bring the vehicle back and he would get it taken care of. Today, March 18th, 2023 a week and a day later go to pick up the vehicle after they had the vehicle for all this time and still shutting off. I do not recommend this business for a place to spend your hard earned money. This is one business that do not stand behind their products nor men of their word.

Never ever again !! Bought a van from them. 3 words: GO…read moreSOMEWHERE ELSE Was told it wasn't in any serious accidents. LIED

I needed a car asap and at a reasonable price. They were able to take care of me right away. Thanks…read moreto Enzo auto I am know able to go to work.

Got a car from here, having problems with it but the owner is very friendly and helpful with fixing…read morethings.

Great experience! You dont hear that much about a car dealership ... do you??…read more From the time we walked in there was a friendly and genuine feeling. No high pressure salesman. Just real people making a living buying and selling cars. Best experience buying a used car ever! Thanks Mike!!! You Rock!

Not trustworthy! Avoid at all cost. Before the ink was dry as I was half an hour down the road all…read morethe check engine lights appeared on. I'm sure the codes were cleared momentarily to manipulate the sale. At the time of the sale, I purchased the extended warranty and Next Step was pushy about their shop doing the repairs. The car was with them for months often on because the repairs were so poorly done. The Audi dealership said upon the initial inspection after I purchased the vehicle, reported the repairs would exceed the value of the car, keep in mind this was shortly after the purchase because the check engine lights were on. The car was inspected by 2 independent mechanics after Next Steps "New Engine" installment and the overwhelming report is that the NEXT STEP should never touch a vehicle again. Bolts were missing parts were put in the wrong place, hoses weren't connected properly. The list goes on and on it was about a 10 page detailed report from each in evaluator. The independent mechanics were disgusted that NEXT STEP would take advantage of a customer because Audi prides itself on brand loyalty rather than making a quick slimy sale. Don't walk away from this place, RUN. It's more like NEXT "MISTAKE" rather than NEXT STEP.

Bought a 2016 subaru forester low mileage at a great price no problem with it would buy here again…read morevery helpful through the whole process

BEFORE YOU SHAKE HANDS, you may want to double and triple check with the salesman, the used car…read moremanager, and the store manager that they actually will sell you the car. We offered to purchase a car at this dealership and the offer was accepted. We shook hands with the salesman and a manager. We were paying cash so were asked to wait while the papers were drawn up for sale. An hour later (after being told repeatedly the papers were coming and would not be much longer, the used car manager came over to say that they could no longer sale us the car. They counteroffer was to have us finance the car so the could get their kick back from the bank (and we had already told them no during the negotiations). I flipped over the business card of the salesman that referenced wanting to earn business through trust? I don't think this is the way to do that. I would strongly strongly urge consumers to be cautious if you plan on shopping here. I reached out to headquarters to share my experience and have not gotten a return call. GOOD LIUCK!

Jason Tomlinson was great.I absolutely love my Ford. I would recommend him to everyone!!!!read more

Carface has a huge selection of vehicles. The lot has just about anything you'd want, amongst cars…read moreand SUVs. I drove a couple with Tim and decided on a very nice Buick Enclave. Had a full schedule so made arrangements to come back the next. Tim had everything ready for me to sign and make the process easy. Dealership or finance requested additional documents that lengthened the process but it was still fairly quick. I'd buy from them again.

Really loved how the generalmenager and Keenan treated me. Even called me about a week later just…read moreto make sure the car was doing good and I wasnt having any issues. Honestly the financing deal is what got me in the door but that follow up call made me feel like I picked the right place

I'm beyond frustrated, and honestly, I feel taken advantage of…read more I bought a car from North Coast Mitsubishi West Cleveland and trusted them when they sold me a service contract. I later decided I wanted to cancel that contract -- something the actual contract says I have every right to do. It clearly states I can cancel by contacting the dealer in writing. But when I went back, I was told by Finance Manager Dean Eshghy that I could only cancel if my car was repossessed or totaled. That's nowhere in the contract. I showed him the section myself, but I was completely dismissed. No explanation. No accountability. Since then, I've been bounced between the dealership and the warranty administrator, with each telling me to talk to the other. I've sent a formal complaint, made phone calls, emails -- and still, no one has resolved anything. I've asked to speak to management and even provided my phone number multiple times. Still no help. No action. It's like once they had my money, they couldn't care less. I've been polite and patient, but enough is enough. This has dragged on far too long. It's not just bad customer service -- it's dishonest. They're refusing to honor a contract they wrote. If you're thinking about buying from here, think carefully. They'll smile at you during the sale, but once you walk out, you're on your own. Don't expect integrity or support if something goes wrong.

At this point, a 1 star is not even justifiable. My SUV has been in their shop for 4 days now for a…read morewarranty repair. By far this has been the WORST experience I have ever had dealing with repairs. So let me give you the day by day run down. Monday evening after dropping off, I called around noon, was told someone will call back; never did. Called back Monday around 4, was told again, someone will call you back; never did. Tuesday, I called first thing in the morning. Was told the parts that were being warrantied are ordered and should be fixed today, but the tech would call me first to let me know what was going on; never did. I called back around 1pm, FINALLY, talked to the tech working on my car, was told he was JUST ordering the parts, they will be in and it will be fixed Tuesday afternoon, if not Wednesday. I let it ride. WEDNESDAY. I CALLED AGAIN around noon to be told "we forgot your vehicle was here, it will be worked on immediately". I CALLED BACK AGAIN, around 3 asking to talk to a supervisor. Was told they would call me back. Guess what, THEY NEVER DID. SO NOW, THURSDAY. I called twice before 10 asking for a manager. No one could speak to me; no one will call me back. CALLED AGAIN AT NOON. Put on hold for 30 minutes, to be told the tech who was supposed to work on it called off. This has been one of the most incompetent repair shops I have ever worked with. I still really have NO IDEA what is wrong with my vehicle. There has been 0 communication, management has been dead quiet. To say I will never be coming back to this dealership is an understatement. I would say the OWNER better call me, but at this point I don't even know if the phones dial out at this point.

Stevie is an amazing salesman. He got us in a great car with a great price in no time at all. Would…read moredefinitely recommend shopping with him when looking for a new car

Everything! Extremely high cost. No pricing clarity. Added costs. Long wait times. Waiting days and…read moreweeks for work to be done! Miss diagnosing proplem. The cars battery light came came on. It kept coming on and my wife drove van to dealer. It had an oil leak and other problems which most of was covered with warrenty. They said the alternator was good but battery was bad and wanted well over $500 to replace it. It was a 5 month old battery and would not be covered by extended Mopar lifetime warrenty we bought with vehicle. Took battery back to Autozone where purchased. He said it was good and recharged it and I put battery back in the van at dealership. While driving home car died and had it towed to my mechanic. He said battery was good but alternator was bad! He fixed the car in one day!!! We also had an extremely bad experience with Ganley previously with the same car originally purchashed at Ganley. It took 3 months for Ganley to fix 2 problems! I could go into much greater detail about our experiences with dealers. The takeaway is don't buy extended warrenties and don't service your vehicle at a dealership unless it is under a new car warrenty that comes with the vehicle!

Few week ago.. Scheduled an appointment to change tire pressure sensor and radio. Dropped off my…read moretruck in the morning before work and was supposed to pick it up at 2pm.. got there at 2pm and my truck wasn't even in the bay being worked on.. they gave some excuse as to why, then pulled my truck in and I ended up waiting there for 4 hours literally until they closed at 6pm to receive my vehicle back. Here's the kicker.. the tire pressure sensor is still not fixed and neither is the radio. So here I am today bringing to back to get the tire sensor looked at again! Scheduled my appointment for the morning and stated I need to pick up my truck at 2pm. It is now 3pm and my truck STILL HAS NOT BEEN BrOUGHT IN AGAIN!!!!!! Avoid this place like the plague.