My wife and I recently received notification by mail that we must be fingerprinted for our license renewal. We set appointments on October 24th at 9:00 A.M. at 1601 E. Lamar Blvd. Upon arrival, we were directed to have a seat outside the two rooms used for fingerprinting. Located in this area were two chairs and a "Boom Box" that was playing music at a very loud level. In fact, it was so loud we were unable to communicate with each other. I turned down the "Boom Box" so I could hear what my wife was saying. Seconds later an employee screamed out "Whoever turned the music down turn it back up". I then turned the boom box sound back up. Again a scream from the fingerprinting room that announced "If you don't like the music move to the front". My wife and I then relocated to a front waiting room.
Later, when it was our turn, an employee approached us and asked for pertinent information (including the last four numbers of my social security, i.e. Hippa violation in other forms of business) in front of other clients waiting for their appointment times. Then each of us was taken into a room where we were fingerprinted, had our picture taken, and payments were conducted.
Later that day my wife was contacted by phone that she would have to be fingerprinted again. We returned to the same location the next day where a new employee greeted us. While explaining to this individual why we were there a scream bellowed from the same back room that said "You have to make another appointment". Next, my wife was told 'There must be something suspicious about the fingerprints' in front of other clients. My wife and I left the location with no intention of every going back there.
In summary, probably the worst customer service encounter I have ever experienced! They "bully" the clients, ask for private information in front of other clients, scream from room to room, play music well above normal levels, etc... I would not recommend this location to anyone. In fact if your license board dictates that you have to use IdentaGo like mine does then avoid this location at all costs.
Dr. Dann Martin read more
