My services were done at the Druid Hills location, and I elected to have CoolSculpting. I truly regret that decision. I received absolutely no results. I attended every appointment--except for the day I drove an hour to get there and found the doors locked, even though the office had confirmed my appointment. I really wish I had believed the bad reviews. They have offered no help, no solutions, and not even a partial price adjustment despite the lack of results. It feels like they care far more about taking your money than providing real service. Now I'm stuck with over $2,000 in charges and nothing to show for it. The financial stress makes me sick every time I think about it. I would not recommend Ideal Image to anyone. As long as they get paid, they do not care whether you are satisfied or not. I honestly hate that I ever heard of this company, but at this point I know I can't change what happened. read more

Jo-Marie is the best! I'm so grateful for her efficiency and expertise. Will continue to book with her.

Service was horrible, appt was at 9am i arrived at 9:06, fill out paper work, got medical clearance, only getting lip filler, nurse cleared me to have service did,,, then after sitting there 45 + mins, and after driving 30 mins to get there, I was told they couldn't do it, I would have to come back later that afternoon, cause an hr had passed, which wasn't my fault, and I was the only one waiting , in waiting area, I should of been told that , when I arrived, if they was having staffing issues or whatever the problem was ,but waited to tell me after spending almost an hour there... customer service is horrible never go to this locations bad business and ran very unprofessional... tried to put 1 star read more

Go elsewhere! I've felt scammed since I signed my contract and tried to cancel it before ever starting any services but wasn't able to per the contract so have been seeing it out and am continuously disappointed in their customer service and polices. From reading the reviews below, I'm not the only one. Plus, other issues relatable to others. Update: I emailed them per their response. They called, left a voicemail and have been unresponsive since. read more

Ideal image Toco Hills is lovely!! Everyone was super friendly and very helpful. I came in for Botox and it was so quick and pain free, I was shocked it was already over. I came in 20 minutes early of my scheduled appointment time, and they took me back to my room early and was out of there in 25 minutes. It was so easy! Great experience, will be coming back. read more

Ideal Image had some great specials on injectables so I made an appointment online via their website, which took no time at all. I also got an appointment for the next day, which was great. They definitely seem to have their appointment blocks fill up fast, but I think that's to be expected when it's the holidays and they are running specials on procedures. I got to the office a little early and had some paperwork to fill out and the front desk employee was helpful and offered me something to drink. I have no idea what other people are talking about - she was perfectly polite and helpful. I was taken back with Jennifer, my nurse for the appointment, and we discussed my needs, discussed price, and got down to business. She was super helpful, knowledgeable and had a warm personality. I was there for maybe a total of 45 minutes. In all, I did not experience any of the issues others say they've experienced. Some of the previous reviews are from a year ago or more, so that should be taken into account, too. I have zero complaints and will definitely be back. read more

**GO TO SEV AESTHETICS near Lenox! Prices are better and you can schedule in a reasonable time!** Scheduling is terrible here and I payed for a service because of the incorrect information given to me. Payed for upper neck, was told it included below my jawline, next session I'm told it doesn't so i had to purchase a jawline since I'm getting chin. Should have just purchased the entire face is that was the case. When brought to the attention of the staff i got a "aw man. sorry." Not sure if they were trying to milk me for more money or the woman was just clueless. Good luck with getting anyone to answer the phones for you to schedule. Been calling for 4 days and no one has answered. They say they'll reach out but NO ONE EVER DOES. They keep saying "because of Covid we are short on staff so that's why your next appointment is in 6 months" Again i would recommend going to Sev near lenox. Prices are waaaaaay better and you can schedule your appointment online! read more

If I could add zero stars, I would. Yet another very unprofessional encounter with ideal image. They book appointments with you and tell you to confirm with a 90 minute to confirm in 90 minutes to get a confirmation and then they still cancel your appointment.. if you try to speak to customer service they will just put you on hold then when they pick up their rude and tell you that they will have someone call you back. Please don't waste your money. read more

I've seen Nicole twice and I am excited to continue seeing her for my laser hair removal! I've only had two appointments and the results are way better than what I expected! I read all the reviews and at first was really scared about what I signed myself up for when I couldn't get an appointment. My schedule is crazy so I had to wait 3mo out of signing up to be seen but I haven't had any issues since. My advice would be to go in and schedule in person, schedule after your appointments and download the app to help you keep track of your appointments! All the staff I've encountered has been helpful and super friendly! read more

I was a little anxious as I had an appointment before reading these comments. I am glad to say that I did not experience anything that was listed. The front desk receptionist was very friendly. Greeted me as I walked in and offered anything I needed until I was called back. The nurse was super attentive. Took time to explain and let me ask as many questions as I liked. Walked me through the process step by step and ensured comfortability. I have already scheduled my next appointment. Love this location. Maybe staff and/or management has changed since the previous comments were made. read more

If you're considering this place just dont! The customer service is horrendous! They never have availability and other reviews are right your contract may cancel and you'll be forced to pay its all about your money and not the customer experience at this point im sure their machines are outdated considering their antiquated scheduling system. Avoid! read more

Clearly, this company is not what it used to be 10 years ago. I became a lifetime member after having laser hair treatments on several areas of my body, my chin included. It costed me over $8,000. My contract stated clearly the price for each area if and when I need touchup treatments in the future. In 2019, I began getting touchup treatments on my chin and expected to pay $30 for this area as outlined in my contract. They charged me $40 per treatment even after I produced a copy of my contract. I have tried on many occasions to get this corrected. No one has been able to help. They are quick to charge your credit card and slow to refund you a credit. Additionally, they have charged me for a service I did not receive. I was just made aware of this today that a balance is on my account for $80. This is for a bikini touchup service I supposedly gotten in 2019 when I first started my chin touchup treatment. Grant it I only received a touchup treatment for my chin. That bikini touchup appointment was canceled. Apparently, they did not remove my cancel appointment from their system. Who is managing this company? This company clearly does not display good leadership and customer service. From what I have experienced since 2019, they deserve less than one star rating but as you can see this isn't an option, so I have no choice than to give a one-star rating and I am doing this under protest. read more

MOST SLEAZY AND HEARTLESS COMPANY EVER! TOOK ADVANTAGE OF A GIRL WITH DOWN SYNDROME!!! THEY DESERVE A ZERO OR NEGATIVE INFINITY! They took $199 a week before treating my sister who has Down Syndrome and is nonverbal. I was her representative when they wanted the money. But when we arrived, they refused to treat my sister because they said you did not confirm the appointment, for which I never got a call or a text, just an obscure email. So, I asked for a refund since the service was never rendered. They gave me a number to call. But when I called they refused to talk to me. They said they could only talk to my sister, I told them that she could not speak, she is nonverbal. I told them I was her representative and you acknowledged that when you TOOK the money, but now this is a new excuse not to return the money! These people do not have a conscience as they take advantage of even the disabled, taking their money and refusing to provide the service! VERY SLEAZY, DISHONEST, LAZY AND HEARTLESS! read more

While this isn't my usual location for treatments, I chose Toco Hills due to their availability which fit my need at the time. Unfortunately, their customer service here is terrible. My technician was ordering Uber eats and mentioned her need to get her food delivered on time before she even greeted me. Additionally, the front desk staff was rude and unprofessional too. There is no greeting, no professionalism and certainly no friendliness. There was an overall bad vibe / attitude. As clients we pay too much to deal with employees that haven't been trained or simply don't care about upholding proper treatment of the customer. I will literally never come back here as the customer service is so poor. It's not worth it. read more

The response I received that I would need to email customer service is again absurd. You should be reaching out to me so that your company can fulfill your contractual obligation. I have emailed you, but I have no confidence that this will lead to any resolution. read more

I'm still waiting on a refund from an Ultherapy scam. The Buckhead location has my before and after pictures so they know. They also wasted my time calling me back in,  then customer service tried to sell me more treatments over the phone later the next week. read more

Set my account up with them in Feb, as of April 1st, all my appointments has been canceled, really trying for a refund, this is horrible, FIND ANOTHER MED SPA! Poor customer service, at location and over the phone read more

This company is trash! I started with them in 2009 and they have completely changed. The customer service is horrible at this location. I went in for a 10:40 appointment that was canceled because they said I was sent an email that I didn't receive. I arrived 20 minutes early and they still wouldn't fit me in. The nurse was in the office just sitting and the front desk receptionist wouldn't even get up to ask her to fit me in because she had a lady complaining about previously being over charged and not refunded. These people are not friendly at all. Then when I asked to speak to a manager nobody knew anything and I was instructed to email customer service. I wouldn't send my worst enemy hear. Don't ever give them your money!!!!!!!!!!!!!!!! The reviews speaks volumes!!!!!!!!!!!! read more

Nicole is great! The entire staff is friendly. Nicole took good care of me. She made me feel very comfortable and she was very professional.

Scheduling is terrible. I've been told that I would get a call back for an appointment and that was a week ago. I was told to use the app, but that didn't have the correct location or option to change locations. Ive had to do the receptionist's job by calling and scheduling all of my appointments after each appointment. If you're looking for laser treatment I'd advise going with someone else. It's a nightmare dealing with this company. Unfortunately, I already paid in full so I'm locked in. Otherwise I'd take my refund and run. As a traveler I don't have time for all of this on top of everything else I juggle with work. read more

Jennifer is my "laser wizard" - she's very quick, which is great when removing hair from very sensitive areas! She makes you feel comfortable and is very caring. read more

Very nice facility and front desk workers were friendly and helpful and my nurse, Nicole, was so wonderful and made my laser hair appointment go so quickly and made it such a good experience! read more

How in the world am I getting billed for services I've never received??? THEY ARE QUICK TO CONSULT AND GET YOUR ATTENTION. I was clear on my available dates and NO ONE responded. I finally got a call stating that my date was double booked. No apologies. Just rescheduled. I couldn't attend on the day they chose for me and now I have a bill for services never received. There are plenty of other amazing spas. In fact, Youthtopia is definitely responsive, professional and will even check on you after! They are located at 33 Teasley Street, Ste 115 Alpharetta, GA 30009 http://youthtopiamedspa.com/ AMAZING services!! read more

The initial consultation was well done and I was really looking forward to my services. However, when it was time to book the young lady was less than helpful. My first appointment was scheduled for a time I specifically said I couldn't make (she said she would look more closely at the schedule and change it- she would call me in a bit). I never received that call and when I called her she said the next available that I could get was another 3 weeks out. I asked her to cancel the original appointment and explained my disappointment that they were booking so far out. I let them know I would check other locations (Buford) because their location was taking so long. The Sunday before I was receiving reminders about my "upcoming" appointment. Sigh... Long story short it has been 6 weeks since I paid 1500$ and I have yet to be scheduled for treatments. I am appalled at how their helpfulness and demeanor changes once they are paid. I spoke with Buford today and am already happier with their customer service....Go to Buford. read more

Beautiful facility awful staff very short and providing inaccurate information. Not sure who is doing the hiring but customer service stinks! read more

Let me share my full and honest experience. I waited a couple of months after my last treatment to remove any emotions from this post. I heard of this location on the radio while launching a promotion of 70% off laser hair removal. Sounded like a good deal so I made an appt. I came in and asked for a quote to treat my bottom, breast, and stomach. I got a quote of damn near $5K for those areas ~$4.7K to be more exact. And to make matters worse I thought I was getting my full stomach done- nope just the upper and lower abdomen (ridiculous). At the time I was very insecure and desperate to start treating my hair problem so I went ahead and signed a contract with them (also super strange that they make you sign a contract for this). My assumption is they do that so that they can have more negotiation power if you ever decide to stop treatments. Anyways they asked for me to put a $1K down payment and the rest needed to go on a credit card before they could start treatments. That ridiculous amount of money was for only 8 treatments btw. It took me almost 2.5 years to pay off. The staff here are wonderful and the only reason I remained coming to this location. The nurses are okay- there was only one nurse that I truly liked coming to (Maya I think was her name). All others weren't the best. The service itself was mediocre- the laser hurt bad and the hair still grew back after my last appointment which was a huge disappointment. For that amount of money I was hoping it was quality work. I tried to schedule a touch up reatment and they said it would be close to $300/ treatment after the 8 were exhausted. That is also insane for $300 I was able to get 8 more treatments at another laser location- which I should mention use better lasers then Ideal Image. My advice is to weigh ALL of your options before choosing a location. I've been to two other laser locations after this and not one had me sign a contract. That way if I chose not to continue I wouldn't be locked down in their rates. There are other very good locations that are more affordable. Hope this post helps someone make a more educated decision. A refund would be nice but who am I kidding. read more

DON'T DO IT!!!!!! THEY take your money knowing that you will not get booked 2 and 3 months out. In the meantime your contract time remains the same...They are crooked. read more

This location is totally unorganized and scheduling is absolutely horrible. My appointment was never recorded after having scheduled it 2 months in advance. A service I was due was supposedly was never recorded on my account but then it was but then it was expired but then..... I call here at least once a month to try to get in and they advise their calendar does not go out that far but then they are booked for 3 months. I need to finish my services here and look for another place. How can I get what I paid for when all the appointments are taken and your services expire within a limited time frame. read more

This is absolutely the worst place to do business. I started my laser hair removal sessions in 2015 with ideal and now that my sessions are all done, the results have been minimal. One consultant actually saw my results and said "if I had to guess, I'd say you saw 0% reduction." She then offered me plenty of solutions, one of them a refund. I find out a few days later that she was no longer employed with the company. I spoke with a new consultant, and went through the same process with her - she gave me two option: 1. a refund that would terminate my membership with them 2. a price adjustment on touch ups [ from $200 to $100 ] I asked for the refund being that this experience is time consuming, painful, expensive, and ineffective. She then calls me back and says that her regional rep is only willing to do the price adjustment. HOW? AND WHY? I have talked to three people about this issue in the last month and have asked that i be contacted by the regional rep and have gotten absolutely nothing from him. Completely unprofessional! I am the perfect candidate for laser hair removal. Their product does not work. Their staff is never consistent. Their customer service is terrible. Completely overpriced. DO NOT COME HERE! I did 6 sessions for $99 from a Groupon on my armpits and it was even better than the $5,000 i've invested in Ideal Image. [ Check out: Fountain Laser ] I will never do business with them and I urge everybody to stay far away from them. They are frauds. They mistreat their clients. They're greedy. They're overall a bad business. read more

I've been going to ideal image Buckhead for a while to get my fillers done. This past time, I received two syringes in my lips. Once they settled, my left side was bigger than my right. I called for a follow up appointment, went in this morning, only for the girl to tell me I would have to purchase more for them to fix it. ARE YOU KIDDING ME? I'm a hair stylist, and that would be like me messing up someone's hair, and trying to charge them again. Very bad business. I will not be back, nor will I send my clientele your way. read more

This place is like heaven on earth!!! For 10 years I suffered from ingrown chin hairs, I plucked, tweezed etc on a daily basis. These treatment changed my life and gave me back 30 to 40 minutes EVERY MORNING. If you have any hair issues that need to be addressed stop by and see Leah or one of the other GREAT Nurses. Trust me it will be life changing.....after 1 session! I promise! read more

Wish I had read these reviews before going here! Purchased ultherapy for $1,900 and six months later still have ZERO RESULTS! What a waste of money! They told me its the "gold standard" of facial treatments...what a joke! They are also extremely difficult to work with for scheduling appointments. They kept rescheduling me and only offered me limited availability based on what worked for them AND I had to go to a different location. read more

I pre-paid for a package of several BBLs and now cannot seem to get anybody on the phone to schedule an appointment. I've left several messages at several locations and also at the HQ scheduling number. Are they going out of business???? read more

Well I had 4 areas done for about 5K. It was a "half off" deal. I have fair skin and dark hair, and I stay out of the sun (we're talking I go to the pool or beach maybe 5 days out of the year. Staff is nice and they work quickly. Results... not so much. Definitely a decrease in hair. My underarms about 80% gone. Other areas... closer to about 50-60% gone. For a year and a half long program with 9 treatments I thought that more than half of the hair in the treated areas would be gone. Is it worth it? Maybe if you can get a great groupon type deal, but for me, I'm still looking how to get more than half of the hair gone. The hair is definitely less thick, but as far as never shaving or waxing... that's some BS. Be careful with opening up a line of credit, it's a freaking credit card people. I paid most of it within a few months as I didn't want it to mess up my credit score. Just be aware of this little spoken of fact. Also, yes laser hair removal can be painful. I think I was usually sweating by the end of each of my sessions. I bought the Tria laser for under 500 dollars. Going to have to see how that works out for me. read more

I'm only giving one star because it didn't give the option for NO STARS. I made an app back in May 2021 That was for June 21 2021, a Saturday, at the Buford Georgia location. I got an appointment reminder text two days before the appointment to confirm my appointment. I do. A few hours later, around 6 pm, I get a call from them that I assume is for a reminder also, but I was unable to answer and no other attempts were made to contact me. That week I had already taken Saturday off work so I couled plan to be there but I decide to call first, only to discover that the one and only call I missed was to inform me that my appointment had been canceled and no explanation offered. Now, I have been a paying customer since 2008. I have spent well over $8000 for these hair removal treatments and this is the courtesy I'm shown??? I was unable to reach back out to corporate and the location in Buford offered nothing. It may seem that since I've had to have these appointments after all this time and money, that perhaps their service is a gimmick and isn't as promised. I'm very dissatisfied read more

The staff is great. Friendly and personal. knowledgeable and supportive. BUT - they're expensive and no deals or specials to offer. not even packages. read more

PCOS victims beware! I was under the impression that this would solve all my embarrassing hair issues but in doing this method of hair removal i unknowingly made my situation worse. This type of hair removal treatment does NOT work on hormonal hair and will awaken dormant hair making your issue worse :( take this warning As I was informed of this after spending 20,000 dollars during my last treatment!!!!!! SCAM ALERT read more

Everyone is telling the truth. This place is the worst. I told the lady she was putting too much Botox around my mouth. She laughed and said if I wanted it to work, the amount she added was correct. I literally have trouble forming words now. That is how much they put in. I would tell you her name but Ms. Unprofessional never even introduced herself. She tried to sell me on other things but as soon as she was done with what I came in for, I took all the red flags as a hint and got out of there. Do better than me and don't go in in the first place. I have no idea if the injector was a nurse, dr, PA, dermatologist or parking attendant. I do know she was highly unqualified. I do not recommend unless "speaking" isn't your thing.... read more

This location is the worst. Their communication is 0/10. I can't even tell you how many times I have called for different reasons and told, "We will call you back." And guess what? NO ONE EVER CALLS BACK. Every time. It's ridiculous. When you spend this insane amount of money somewhere, you expect people to call you back or train the front desk to be able to do things themselves. Why is it that every time I call they can't help? Appointments or prescriptions, they can't do it. They had someone there who said she was trying to "clean house" and help with their issues. Since I had her email from a consult, I would email her when I got frustrated. I tried to email this last time and it returned the email. Guess she's gone. The cool sculpting doesn't work. It IS painful during and especially after. Like for two weeks after. Can't sleep or move without pain. Zero results. Took MONTHS to get a refund for the areas they said they could treat and couldn't. Should be almost done with laser hair removal on my legs, but I still have tons of hair. AND the treatment gets more painful every time. They will give a prescription for numbing gel, when they answer the phone and actually call you back, but it also doesn't work. I use it just incase it helps at all because it is SO painful. But, I don't believe it makes a difference. I don't recommend them to anyone for anything. In my experience, no matter what you have done, it's a scam. Update: STILL having the worst customer service. I called weeks before to make sure they could have plenty of time to call in my prescription for numbing cream before my appointment. Not only was it almost impossible to even get anyone to answer or call me back, they said they called it in-but didn't. So I had to reschedule my appointment. They moved me to ten next Wednesday instead of that Monday. The gel hadn't come. So when I had to move the appointment, the EXTREMELY rude person who answered-Kiana? Told me she wouldn't get me in until APRIL 20TH! Ummmmm what???? I asked to speak to a manager and she said there isn't one. So rude. At this point I was a refund. This is the WORST company. I tried calling the customer service number, but got a recording. I called another location because I will NEVER go back to that one-but they wouldn't get me in until the end of March. AND she told me that the dunwoody location is a lot less busy than they are, so clearly she lied about no openings until April 20th. I'm going to try ANOTHER location to see if I can get this done before I'm out of my window. DO NOT WASTE YOUR MONEY HERE!!!!!! New update: attempted to go to a different location since this one is uncooperative, AND THEY WONT SEND MY CHART TO THE OTHER LOCATION! This place is a SCAM. read more

I decided to get laser treatment done over a year ago, and have to say that I am VERY DISAPPOINTED with the results. I would recommend that all women of color beware. The laser treatments may turn your hair white which will prevent any future services from working. Unfortunately, I now have more white hair (which the laser does not pick up and is terribly difficult to remove) than I did black hair when I started. I asked several technicians what they suggested and they all recommended electrolysis. So basically I spent thousands of dollars and a year of treatments only to have to turn around and have electrolysis done. The treatments are painful and each technician has a different method. Unfortunately, I was never able to request the same technical more than once because they seemed to change very often Also, beware of the promotional plan package. It wasn't clearly explained when I signed up and I winded up paying a lot of money in finance charges. They do not give you paperwork on the "promotional plan" at Ideal Image but it is listed on the 3 pages of your bill from Comenity (which most people are not looking for because they are not made aware of it during sign up). Just be sure to read all the fine print and ask a lot of questions. The technicians are nice and friendly but I wouldn't recommend the service. I would suggest skipping this step altogether and just have electrolysis. read more