Went here to try their services because after I had my baby, I started to get stray hairs in places I did not want.(ie the chin). The people there were super nice explained the whole procedure to me and I knew what to expect. So far so good as I had my first treatment and I go back in a couple of weeks for my second. If you're having the same issue, this place is a must try. read more

Nikki is absolutely amazing! She consistently delivers outstanding results, and I always leave feeling thrilled with her work. Highly recommend her to anyone looking for top notch work! read more

I have always received five star service from ideal image St Augustine. The staff are quick to provide appointments and get me in within a a couple of days. They are super friendly and listen to what you want to achieve. They dont pressure you to buy anything. I love they range of products offered from laser hair removal to fillers. Staff are knowledgeable about products offered and will work to find you the best price. I have been several times and will be back. read more

The office is quaint and relaxing. The rooms are clean and tidy. Today i was greeted by Nikki who was amazing and thorough in making sure my questions answered and needs were met. If yiure on the fence. Great service. read more

they don't even deserve one star. they misled me, lied to me and had procedure that permanently damaged me, physician confirmed never should have had procedure done, last time there, ceiling wasn't leaking there was pubic hair on the bed, obviously bed wasn't changed it was not only disgusting, they wouldn't even offer to help fix their mistake, instead they reported me to collection for services i NEVER had all a facade...smiles are really lies with a dollar sign to them.. read more

***BEWARE*** This location as well as the Jacksonville and Ponte Avesta lactations are FRANCHISE locations. You cannot receive help from corporate with issues you will have!! Per the person who answer the phone for all 3 locations the owner does not take phone calls or emails, I've given them 3 days to get back to me and yet I still have not received a call when I was told I would be called Friday and Saturday. I've paid $6,000k for services of laser hair removal and when I expressed my disappointment in the results after 9 sessions I was met with aggression. I wish I would have searched the BBB before paying my money. this company has had over 2k reports filed in the last year! And has a 1 out if 5 stars with the Better Business Bureau. They do not list pricing b/c it is absolutely absurd at what they charge with poor quality results! Since Friday I have had so many ppl reach out to me with there dissatisfaction in this company and the BBB complaints back that. They have disabled comments on they main Facebook profile and deleted most of the comments of ppl experiencing their disappointment in the company. There slogan is "Real People, Real Results" but they are hiding the people who have actually paid for service and had real experiences! I still have 6 sessions to go! And Friday they person who did my sessions did my bikini, my jawline, and my armpits all on the same setting which is ridiculous. They are months apart in growth stages. There is absolutely NO REASON WHY my bikini which is has had 9 sessions should be on the same setting as my armpits which are on session 3! But the girl who did the session was so unprofessional with her attitude she did what she wanted to do which was wrong! She also tried the charge me $120 for a touch up of my bikin In which my contacts states is FREE!! It's been 8weeks since my 9th session and I was full of HAIR! And per their representative on Facebook they don't consider it "Laser hair Removal" but "Laser Hair Reduction". Those are 2 completely different things! With 2 completely different meanings. My contract says removal but yet they don't consider it that! Well be honest with people an TELL THEM THE TRUTH! For $6,000k there is no reason I should be full of hair after 8 weeks. I spoke with a Nurse Practitioner who use to work with this company and she said she had to quit b/c of the lies that they were telling people! The unprofessional ppl in the office who have decided not to reach out to me to discuss my issues is absolute unacceptable! I AM A REAL PERSON WITH REAL EXPERIENCE FORM IDEAL IMAGE! I would not recommend this company not matter the location! read more

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Great options for scheduling. Very flexible when switching from one click (Jax) to the other (St. A). Friendly and efficient...always keeping you up to date on sales without pressuring you. read more

I love the services from this facility staff I'd really friendly. Results on my legs were effective.

Love this place. Definitely have seen results since starting treatment and they are always so welcoming and kind. Brittany is the best and I enjoy our talks during the treatment! Thank you!! read more

So I been coming to Ideal Image sense 2015. I started at the Orange Park location then to the Town Center now finally their new location in St Augustine. Wow its so nice at their new location in St Augustine and the staff, they are all AMAZING. Always nice, helpful and the best thing the same ones came to the new location so i feel like my family is here with me during my journey. I have had cool sculpting and laser treatments. Love my results so far still have a few more to go. Thank you to the team at Ideal Image for changing my life in the most possitive way. Love You Guys. read more

I love the new location! I used to drive over an hour for appointments at the Town Center because they're that good but now they're right here in my own backyard! The best part is that my favorite nurses come to this location so they still know me and give me great service. My results are awesome! 10/10 would recommend!! read more

I been coming here for years and will keep coming back. I love the experience and love not having to worry about not having hair to worry about needing to shave. Worth the money and time read more

Had a great experience and will be back for more. The girls who work here are very professional and desecrate. I was always comfortable during treatment. They checked I frequently if I needed breaks for a numbing cream. It is a pretty penny so cost is definitely somethig to as about. However, that have great deals going on all of the time. The facility itself is very clean and beautiful. I thought abouut going other places in town but with my skin pigment and type of hair I was happy to finally find a place that wouldn't scar. I feel so much more confident as I end my treatments than when I started! read more

I can't express how much I've enjoyed my experiences at Ideal Image in St. Augustine. Kelly and Rachel are both extremely professional, kind, and go above and beyond to accommodate you. To include, my treatments have been amazing both during and after following incredible results! Rachel is extremely knowledgeable and provides excellent services. I truly can't recommend Ideal Image enough!! read more

Great location and amazing laser services. Brittany is always very careful and does a great job making sure I'm comfortable. She always explains the type of laser being used on my skin and the precautions I should take post-treatment. During the treatment, she always asks if the laser feels okay on my skin or if I need a break. Overall, a very friendly and positive experience! read more

I never did get back to the people actually performing the actual services. I heard they are amazing. The lady that meets you at the front door wanted me to fill out all of my medical information and give it to her. I explained that I hadn't actually decided to go with them. She then asked me for my email. I am retired and I don't check email much any longer. She said not to worry that I could fill out the paperwork the old fashion way. I told her again that I was not comfortable giving her my medical history because I wasn't sure that I was going to use their services. She said she wasn't used to dealing with someone with my personality. That I need to learn how to apologize and that in the 10 years that she has done this no one has spoken to her in that manner. Seriously? What manner? So, I told her if the way I spoke to her offended her then she and that company was not who I wanted to do business with and I left. I was ready to use most of their services (I'm getting in THOSE years), but I do believe there are other companies that want my money a little bit more than they do, and they will certainly get it. Especially since what I want to do isn't cheap. Take care of yourselves! read more