I've waited 6 months to write this review and it's long overdue. I bought my Artisian Island Elite…read moreSpa from Dara and couldn't be happier. I am an extremely frugal shopper that takes A VERY LONG TIME to make a major purchase, I highly recommend DARA and the Great Backyard Place Staff. Very friendly and helpful (patient too). I swing by there about every ten days or so to have my water tested (for free!) and they are always friendly. Chemicals and maintenance are way easier than I expected. About $10 a month is all. And my power bill increase was about $7 a month. Well worth it. I will continue to do business with GBP and especially Dara, patio furniture is next.

I would not recommend this place. I needed to replace my pool liner back in March. The service…read moremanager Todd told me I would have to pay $150 to get placed on the schedule and it would would take 1 to 2 weeks to get someone out to measure. After two weeks and no one showing up I called Todd and he said it would be at least 5 more weeks to get someone out to measure. So in two weeks they slipped the schedule 5 more weeks for a total of 7 weeks to have some one come our to measure my pool. I then called a couple of more times and was told I was on the schedule but they were very busy due to rain. Which we haven't had much of. Last week after 8 weeks I cancelled the measuring and went to another company. They came out in a week and didn't charge anything.

This business truly exceeded our expectations, playing a major part in turning a totally unimproved…read morebackyard into a true oasis. Friends, neighbors and colleagues have been most impressed and we couldn't be happier. From design, through installation and support they have far exceeded our every expectation. This may not be the cheapest, but we think they are the best and couldn't be happier with the ongoing results nearly 2 years after completion.

Family owned. These folks are so helpful. You walk in with a random piece of broken pool and they…read moreknow exactly what it is, us have it in stock and will tell you how to replace it. Been my go to pool store for over ten years. Plus you can bring your dog

Bought a new hot tub from them. It's been great so far. Very good communication and same thing…read morewith their service. They have free water testing. Excited to work with them for years.

DON'T DO IT!!! Don't buy from them, you will regret it!!! Bought a Master Spas Twilight 8.2 and now…read moretrying to get them to fix a leak for the second time in the first five months of ownership. They do not care what happens after the money changes hands! They have hands down the worst customer service I have ever experienced. They're contracted repair guy couldn't fix the leak and said the dealer would call me.......4 days later I had to call them while the tub sits empty on my patio. I can only imagine how many more problems I am going to have?!?!? I should have bought a Hot Spring!!! WALK AWAY!!!! One star because I can't do ZERO!!!

From the owner: We specialize in Master Spas luxury Hot Tubs and Swim Spas. We are the exclusive dealer for Michael…read morePhelps Swim Spas and Hot Tubs in the Chattanooga area. Come see our state of the art show room with three swim spas and a twilight series hot tub ready available for testing.

We had been in the market for a hot tub for about 6 months. We stopped in at a big box store in…read moreMurfreesboro, TN and found a really nice tub that we were SO close to buying for $15,000, not including the $5k to $7k for the platform/deck we would need to build to put it on. We decided $20k-$27k was just out of our comfort zone so we passed on it. Six months later, and the beginning of a new year, we started looking at what last years models would be going for. This time a locally family owned and operated place popped up on my search. Tennessee Tub Factory, just down the mountain from us in South Pittsburg! So we took a drive down there to see what they had. We met Blake Fox, one of the owners. He was incredibly knowledgeable, and answered ALL of our questions. We are able to choose where we want to position the jets. If we want one pump or add more jets and add duel pumps. The entire process was so amazing! And the cost for a custom built hot tub, built and serviced right here in Tennessee by a proud military family???? Well, it was 1/3 of the price for what the big box store was going to charge us! They offer exceptional customer service. Are always available to answer any questions we had through the entire process and are one of the nicest families we've met here in TN. If you're in the market for a new hot tub, forget the big box stores. Go see Blake at Tennessee Tub Factory, he's simply outstanding.

I purchased a hot tub from Tennessee Tub Factory for approximately $5,995. I paid my deposit on…read moreFebruary 2 and took delivery on February 25, 2026. Unfortunately, I began experiencing problems almost immediately. On February 27, I contacted the company because the heater was overheating. The company responded and came out on March 4. After the repair, the tub lost power and required another service visit on March 5. On March 6, the tub developed a leak that required another repair. Additional service was needed again around March 17. On April 8, a hose blew off the pump, causing water to spray everywhere. The company returned on April 11 to make further repairs. As of June 15, I had already requested service seven times, and I was calling again because the tub was leaking once more. That brought the total to eight separate issues/service calls within just a few months of ownership. While the company did respond to service requests, I am disappointed by the number of defects and recurring problems in a brand-new hot tub. A new tub should not require this many repairs in such a short period of time. Based on my experience, I cannot recommend this product.