Bought a new hot tub from them. It's been great so far. Very good communication and same thing…read morewith their service. They have free water testing. Excited to work with them for years.

This is the worst pool company ever.They will literally tell you your business is not welcome there…read moreif you go and find a cheaper price.Go shop your pool supplies on Amazon.Same products but a lot cheaper.If you go there don't tell them your looking for the best price.They will tell you your no longer welcome.Do yourself a favor and go somewhere else!!!!!!

I looked around for a hot tub for a few months and wish I would have started with them. The rep…read moreJason was excellent in answering questions and very knowledgeable about his product and even owns one his self. I got a 6 person two pump tub and couldn't be happier. Jason even happily answered all questions after my tub was installed. If looking for a hot tub, definitely start with them and ask for Jason.

Just don't !!!! I purchased my spa almost a year ago and…read moreI've been trying to get several important issues with it resolved since then. The majority of the staff I've spoken to is completely inept in regards to giving any accurate information. It's taken 10 months to be able to speak to a technician. When I finally did, he didn't even know what spa I owned. He hadn't bothered to look up the serial number and was giving me information about an entirely different model. I now have to wait up to 72 MORE hours to speak to a supervisor.

DON'T DO IT!!! Don't buy from them, you will regret it!!! Bought a Master Spas Twilight 8.2 and now…read moretrying to get them to fix a leak for the second time in the first five months of ownership. They do not care what happens after the money changes hands! They have hands down the worst customer service I have ever experienced. They're contracted repair guy couldn't fix the leak and said the dealer would call me.......4 days later I had to call them while the tub sits empty on my patio. I can only imagine how many more problems I am going to have?!?!? I should have bought a Hot Spring!!! WALK AWAY!!!! One star because I can't do ZERO!!!

From the owner: We specialize in Master Spas luxury Hot Tubs and Swim Spas. We are the exclusive dealer for Michael…read morePhelps Swim Spas and Hot Tubs in the Chattanooga area. Come see our state of the art show room with three swim spas and a twilight series hot tub ready available for testing.

purchase my 14' spa in foot 2020. I am very happy with my spa. Like everyone else. for me i had…read moreminor issues like my sound went out. I was patient cause i had bluetooth small speakers on hand. Yes i had a major problem in 2021 with manufactor defect and the owner came out after i have taken many pictures for proof of my claim. problem resolved. 2025 I Need to change my spa covers, Georgia heat and age I guess wore then out. Overall I gave them five stars because i like comunication. It sames like one technician but i'm good with less hands touching.

They help me put a shower type. Gadget on my water return so my grandbaby could play in the water…read morebetter. Customer service is always awesome. David Williamson

It does not get better than Josh and his team…read more First was delivery. His team was impeccable at delivery and setup. They explained everything's I wrongly decided to get electrical done elsewhere, nothing would heat up. Josh (the owner) drove up personally and within ten minutes diagnosed that the breaker was blown. He then took his time to drive out and buy me a new breaker, install everything and test all the systems He walked me thru it all and checked for leaks and ensured all the settings were good. Trust this team with all your hot tubs and electrical setup. Incredible 10/10

Hands down the BEST customer service!!! Landon was very helpful from the start until the day my tub…read morewas delivered! Not to mention the BEST prices in the state of Georgia!! If you're in the market for a Hot tub, do yourself a favor and call these guys!! You won't be disappointed!!

Several years ago, I was standing at my back door and I said if that Bradford pear tree wasn't…read morethere, I would install a pool. Within a week the pear tree was blown down. I met Julie and she set my soul on fire. God sent me to her and I have loved them ever since. What ever I need , they have it and are amazing

We purchased our pool from Julie in 2020, best decision we've made. The purchase price was the best…read moreof the several pool stores we called. We have continued to get our supplies from from them as well as water testing. We haven't had any problems with our water quality, stays beautiful and clear. We've followed closing and opening instructions and it's been so easy. It's even better that the whole family is nice and friendly and treat you great!

They finally made it right There service is slow but…read moreproblems resolved It took almost 5 weeks for them to come out I would suggest they hire another tech Just because there busy that's not my problem If u sell them you have to stand behind the warranty

Purchased a Foosball and Shuffleboard Table. Very satisfied, delivered as promised, would…read moredefinitely use again!

Need to drain water from my new Hot Tub and call for instructions and product to use which was the…read moreHot Tub System Flush and instructions to remove head rest and filter run motor on high for half hour.. then drain wipe clean replace with clean filter and balance water... Eaze Pezy

This company use to be wonderful but has gone downhill. I went online and filled out a service…read morerequest and never received a response. A few days later I called and nobody answered. I called the following day and again nobody answered so I left a message for them to call back and guess what. No return call. I called again and finally spoke with someone that informed me it would be $199.00 to come out to my home. Once they got here they would give me a quote. The $199 doesn't get deducted it's what they charge just to come to your home.I purchased my Hot Springs hot tub 20+ years ago and have never been charged for them to come out to my house. Something has changed at this place. They use to be a Hot Springs dealer only but appears no longer. If you purchase anything from them beware of these fees they started charging.

Big selection, but nothing is very nice. The prices aren't overall very low; it's even overpriced…read moreon some things. It's pretty junked out and run down. Maybe it's one of those places you have to stop by constantly to find a gem, but it's not for me.

My name is Phyllis Brooks and I visited the store in Chattanooga, Tn, buying some things for the…read moreremodel of my home. I had to return a product and I would like to give 2 thumbs up to Evelyn, the manager at SouthEastern Salvage in Chattanooga, Tn. She was extremely helpful with resolving this issue. She was friendly and just the absolute Best! Big Thank You to Evelyn!!