After a miles of strange behavior but no warning lights, my car stalled out right at their driveway…read more(good timing!) Everyone was helpful, they added oil at a very reasonable price, and got me on my way. If I lived closer, this would be my garage.

We are from out of town and got a screw in our tire. We just stopped by to see if they had an air…read moremachine or see if they knew where we could get it patched. They actually offered to repair it on site immediately even though we drive a foreign vehicle. Steve was the gentleman who too great care of us! Very professional along with the lobby staff!

Where is the option for a zero review? I had purchased 7 autos over the years from this dealership…read morebut that has ended with my most recent experience this past week. When I contacted Michael Strobel to convey my concerns over their complete absence of basic professionalism via Facebook, his response? He blocked me and ran into the cyber closet to hide. No response from anyone there on a simple transaction request and not a lick of professionalism or ethics to be found in the lot...(no pun intended... yes there is... it is a pun) Stay away from this dealership... whatever they used to do that kept me as a customer is long gone... leadership comes from the top and so does lack of leadership; as in this case. See pics below for the rest of the story and note on the final pic that "Michael Strobel is not available on messenger..." He blocked me rather than doing the right thing and addressing the concern. FYI all.. not good business by any measure.

Do not go here to buy a car. We called 3x to confirm price and availability, and drove 2 hrs to…read moredealership and test drove car and completed all the paperwork. Less than an hour later, they cancelled the sale and said we had to pay $3,500 more. Don't fall for this scam. Please don't waste your time, gas, and effort to come to this dealership.

Took my 2016 F250 in for a state inspection, a recall and a good "physical" as I was getting ready…read moreto take a trip out west. Got a call from the service department that the truck had failed inspection due to the window tint. I informed service that it has been inspected in NY eight (8) times and never once was the window tint and issue. I reviewed my paperwork to find that it was inspected by this dealership less than two (2) years prior, without any issues. The service rep told me it never should have passed back then. Was also quoted $83 to clean the battery terminals and that my DEF was getting low. The recall was not really a recall per the service rep either. I would never trust this dealership to be honest with me, and I will never return there.

I just got back from GVF in Avon NY. I had gone in for a NYS and to check out the rear brakes as…read morethere were gouges on the rotors along with a tire rotation and oil change. As I had purchased the vehicle from there lot. I was told on my previous visit that I had one service left of the free oil change and tire rotation left before they would become invalid. I was informed that There was a glitch and THEY had written the services up incorrectly so instead of saying oops our fault we screwed up when We informed you of the availible services left on your purchase I was charged for the oil change even though they had written the services up incorrectly and informed there customer of the incorrect information. I feel this was an error on the business and the consumer had to eat this one when they were informed of wrong information. I was also informed that back brakes for a 21 Jeep Compass was going to be like $900... Please that's a price gouge if I ever saw one. Do yourself a favor and just run... Seems like they are all over the place and don't communicate within the company so why would they communicate well with their customers.....

Recently bought a car from Virginia and it was cold dead. I called up the folks over at Royal Auto,…read moreand not only did they send over a tow truck, they checked and worked on my car that same day. They found the problem, fixed it, and only focused on the problem areas that needed to be addressed. No added charges, no double talk, just straight to the point problem solving. I was so blown away and appreciated them so much that I plan on using them as my main mechanics. They get the highest of recommendations from me!

Had my car for 2 days and didn't fix it. But charged me $220 for a smoke test, and driving my car…read morearound for two hours. No communication. Left his sweater and deodorant in my car then proceeded to call my phone so much I had to block his number. Weird interaction and bad service.

Pressured me with an extended warranty that I didn't want - said that they would not sell me the…read morecar at the agreed upon price without purchase of the warranty. I requested a cancellation of the warranty in January, it is now the end of May and I have not received a refund. I paid the account in full for the vehicle, the check should have been mailed to me. It was incorrectly mailed to Ford TWICE and now the entire staff is ignoring my calls and emails. Open to pursuing legal and criminal action as the money was stolen months ago with no attempts to resolve.

Our salesman Tanner on our F350 was fantastic, he went above and beyond everything we needed. The…read moreservice department was great when I asked about the servicing the vehicle. Also greeted by the general manager also very nice. Would have given a 5 star accept the finance guy Tom. Very rude and seemed like we were bothering him. He should not be dealing with people.

If you receive a flyer in the mail from Martin Brothers Chevrolet in Arcade, NY do not believe…read morethem. I usually don't go for these but I made sure to look up the NY State laws on these things and it turns out we have the strictest laws for these type of events. Most people do not know this so they get easily scammed. Martin Bros. Chevrolet located at 613 W. Main St. Arcade. NY, 14009. They are currently holding a sweepstakes type event that is deeply deceiving the customer. They sent out mailers and on the back there were scratch offs to see if you won anything. Mine showed that I had won either the Polaris Ranger or $7,500. I read the entire flyer, even all the fine print and it does not state that it was a gimmick to get you in to buy a car. It does not state that I would come in and then they would see if I won or not won I would just need to call the number verify that my invitation code matched which I did on Saturday when I got it and the man on the phone stated that it did and that I was a winner. It also states that the winner can choose their prize. The man who answered also stated there are no gimmicks no games. So I figured after reading all the fine print and the NY state laws in regards to these events they could not legally scam me because then they would be risking charges if caught. When I got to the place I was sat down and the guy took my name, verified my address matched the flyer and asked some information about my current car and asked if I was looking to buy, I said currently I am not and then he said well now I guess we need to go to the wall to verify that you won. I told him they did that over the phone Saturday and took my name too and it says so on the flyer. He then states that I didn't actually win but he can give me two scratch off lotto tickets which were the cheap $1 Take 5 ones, I told him no. The flyer clearly states that I won, it was verified on Saturday when I called in and gave my invitation code printed on the flyer and that there are strict NY State laws against deceiving the customer like this. He said he needed to go check with his manager and the manager had laughed and said that I didn't win but he could give me those lotto tickets. I said I didn't want those I wanted what it states that I won. They all laughed like it was a big joke. Scamming the public like this in a time where many people are struggling to pay their bills and get by is wrong and how they did it is also a violation against the NY State laws.

They are sending mailers out that are false and misleading. I read the entire flyer, even all the…read morefine print. I am a skeptical person and being a veteran I am used to reading the fine print. I called the number and they verified that I had won. The man who answered also stated there are no gimmicks no games. I drive out there and imagine my surprise to find out that everyone there also won the same thing but we were all given a lotto ticket. Times are so tough right now not to mention we are supposed to be avoiding crowds and yet they are purposely deceiving others and not practicing safe social distancing. This is the lowest sleaziest type of dealership there could ever be.

Got an oil change and NYS Inspection. On the multi-point inspection that they do with an oil…read morechange they failed all 4 of my tires with 4/32 tread. They never mentioned this to me upon pickup. I only realized I needed tires when driving back from Myrtle beach that same week in a rain storm & my car was all over the road. The tires have 31,000 so they aren't that old. On the NYS inspection I know my drive side wiper blade was torn because it was leaving a streak & I had checked why weeks before. Although my vehicle still passed inspection, again with no mention of the torn wiper. I will not be returning to this dealership for service nor would I recommend them to anyone.

Have been completely ghosted since I bought my truck. Cole Johnson is ignoring my calls. Promises…read morewere made and broken by this dealership. They pretend to care until the sale is made. Avoid at all costs.

I ordered a cadillac converter for my 19 dodge charger. Then I asked them to return it. because I…read moreneeded 02 sensors only and I was told I can't return it n was told they told me over the phone when I ordered it.. I record all my phone calls n not once was I told I couldn't return it so now im out 700 dollars unless I seek legal action

I had an accident in the middle of a blizzard on the thruway while driving from Fredonia to…read moreConnecticut. I drive a Jeep, so I pulled over managed to find Castilone's service department online. They were so nice. I limped over to their shop and had two blown tie rods. They took me immediately, diagnosed the problem, and had me out the door in two hours flat, including diagnosis and getting parts delivered. They saved my life big time!! Many thanks to them for understanding my problem and for prioritizing my situation as someone far from home.