Orleans Ford really took car of us, we've been looking for an SUV for over a year and finally found a dealership that made a deal we couldn't pass up. Ask for Micheal Narburgh, he handles every request (even on his day off). Mike is very friendly and puts customer service first. I'll definitely be back for my next vehicle. Look for Tiana too, she made the purchase easy. read more

Orleans Ford - Ford Explorer - Car Dealers Near Me - Medina, New York

UPDATE: they have still not paid off my trade, my credit is about to have a missed payment reported due to this, and they are ignoring my calls. I normally don't leave negative reviews, but my experience at this dealership absolutely deserves to be shared so hopefully it doesn't happen again. The buying process started off fine. Mike (sales) and Tom (finance) were pleasant at first, and everything seemed straightforward. However, once my credit was pulled and the deal was approved, the tone changed dramatically. Communication dropped off, and both became dismissive and unhelpful. My first red flag was when I called to ask about the vehicle's buyback history. The receptionist didn't seem to know what a buyback even was and acted as if I didn't know what I was talking about. When I called back and asked to speak directly with the salesperson, Mike proceeded to explain--very patronizingly--what a buyback is. I already understood that. I was asking why this specific vehicle had been bought back. Instead of a clear explanation, I was talked down to and then largely ignored once it was clear I still wanted the car. Things went downhill further with Tom in finance. I live two hours away, there was an incoming winter storm, and my husband coaches a collegiate hockey team--so timing mattered. I called simply to confirm that our appointment was still on and that we could reasonably expect to be out within a certain timeframe. Tom was openly rude and irritated that I called, brushed me off with an "it is what it is," and showed zero concern for our schedule or safety. Despite all of that, we proceeded with the purchase. After taking the vehicle home, I brought it to my local Lincoln/Ford dealer for a full inspection. That's when things became far more concerning. The local dealer immediately found serious issues that were not disclosed prior to sale, including unresolved recall-related problems and damage-related faults affecting safety systems (adaptive cruise control and pre-collision assist). I was told the cruise control module was literally hanging inside the bumper and that there were multiple error codes present. Even more troubling: I had written confirmation from Mike stating that all recalls would be resolved before delivery. That was untrue. I then had to spend significant time calling, escalating, and arguing with the selling dealership to take responsibility. Only after reaching the General Manager did they finally agree to cover the repair costs--which totaled over $2,200. To me, this strongly suggests acknowledgment that the vehicle's condition was misrepresented at the time of sale. This entire experience left me feeling dismissed, disrespected, and misled. I also can't ignore the feeling that I was treated differently because I'm a woman navigating this process. I strongly suspect the tone would have been very different had my husband handled the calls alone. I ultimately love the vehicle--but no customer should have to fight this hard after a purchase, especially when buying a car with a buyback history and being assured issues were resolved when they clearly were not. Management seriously needs to evaluate how customers are treated once a deal is "locked in," and how accurately vehicles are represented. Transparency, respect, and accountability should not be optional. read more

Update to my previous review (8/13/25): My initial review detailed the frustrating experience of purchasing a vehicle from Orleans Ford with a persistent and unresolved wobbling issue. I am now providing a critical update on the situation, as it has unfortunately gone from disappointing to outright shocking. After multiple failed attempts by Orleans Ford's service department to diagnose the issue, I took my 2015 Ford Escape Titanium to an independent mechanic. The diagnosis was immediate and clear, confirming my worst fears. The mechanic found heavily leaking rear struts and badly degraded wheel bearings. The repairs were completed on 8/7/25, with the mechanic noting that the remaining bearings are now starting to show symptoms and the front struts are also exhibiting significant wear. A CarFax report confirms these parts--now 10 years old with 67,536 miles on the vehicle--have never been replaced. Mileage at purchase was 63,520 This directly contradicts the dealership's failure to identify a fundamental safety issue with original equipment that was clearly at the end of its life. In an effort to professionally resolve this, I returned to Orleans Ford to speak with General Manager Jim Poler. After an initial missed connection, I waited at the dealership to meet him. Instead of a professional conversation in his office, Mr. Poler met me in the service center parking lot. The brief and astonishingly unprofessional conversation that followed was held right there next to my car. After a quick summary of my experience, Mr. Poler abruptly told me to "seek legal counsel." He proceeded to undermine the expertise of the independent mechanic who had actually repaired the car, claiming there was nothing wrong with the vehicle and that he stands by his service department without any verification of his own. When I offered to produce the removed parts as proof, he told me to "give them to your lawyer." I had not threatened any sort of legal action. To end the conversation, he instructed me to not contact anyone at the dealership other than him going forward. I was so taken aback by this behavior that I had to walk inside to confirm I was indeed speaking to the General Manager, which he affirmed in front of his sales team before once again telling me to contact a lawyer. All I ever wanted was for my legitimate problems, now proven with physical evidence, to be handled by a professional business. Instead, I was met with complete dismissal and contempt. This experience has been more than just a costly inconvenience; it has fundamentally shaken my trust in this dealership. I would not recommend anyone do business here. read more

absolutely terrible service. I agreed to purchase a vehicle pointed out. The defects told them I'd be back in a week. I was assured multiple times at the defects we're going to befixed before I got. the. when I did get there nothing was fixed and I ended up waiting three hours in their parking lot for them to fix the problem and I still had to fix the ones that they didn't in my driveway. I had complained to multiple people, but clearly nobody listens would not recommend them to my worst enemy read more

The salesmen drink on the job! Do not get into a vehicle with any of them! The managers are all very much aware and not willing to do a thing. read more

if I could give 0 I would. do not work with these people. push salesman and horrible finance department. They did absolutely nothing for me but run me around and offer the lowest price on my perfectly good trade it. I was insulted and I'm glad i found these reviews so I know I'm not alone and it's not wonder their lot is so packed you can't even walk in it, BECAUSE NO ONE IS BUYING CARS FROM THEM! I hope they get shut down. read more

Do not buy from these people, the owner, I believe his name is George, is not to be trusted and is only after your money. Once you are out the door, if you have any complaints, you cannot get anyone to help you, it's as if you don't exist. He cannot have any repeat business. read more

Bought a new Raptor from them in December. Agreed to a price on the phone, when I should up I was paper work done and I was out the door in less than 30 minutes. Super easy. Great experience with Sam and the finance manager Tom read more

This is an update to my original highly rated review on December 16, 2019. I experienced a flat tire on Wednesday. Road service arrived quickly, (not from Orleans Ford) however not only did I not have a donut for a spare which may or may not have been pointed out to me prior to purchase (my bad for not checking that out too!) but the quick repair kit that I found in the trunk was empty! I was not a happy camper. I also want to note that since purchasing the car, the salesman Peyton has not answered any of my emails. Just saying. read more

I'll start at the buying experience. It was good. They made it easy when it came to the paperwork and everything along those lines. Car is a brand new 2019 Mustang. I get home with my vehicle and I am already noticing a few imperfections in the paint. I figure it may be bugs, road debris etc. and I'll wash it off. Well, it never washed off. I texted Mike Mereck who sold me the car to tell him about these problems. No reply. So long story short I have to make an hour trip back out to Orleans ford for a warranty "estimate." The warranty guy grabs his paper, no camera and says let's take a look. Well I point out these imperfections and as a snarky comment decides to puff his chest out and say "I've been doing this 33 years and that's not what you're saying it is, this is from sitting on our lot for 12-13 months" (for one-admitting the blame, and for 2 it's not my fault you didn't wash and take care of your inventory) he then says "are you sure this car is for you" I said "what do you mean" he replies "well you want to be so particular about everything on here but you'll be paying for most of it" now I'm livid. I tell him "thats bullishi-, I pay $50,000 for a car and this is what I get, yes I'm going to be particular about it." He says "this can't be a warranty claim. I'll put this paper on the sales managers desk and he will call you tomorrow morning" I said okay and re-iterated "have him call me, tomorrow morning" he replied "I will" and we said our goodbyes. Next morning. No call. The weekend, no call. Monday- Guess what- no call. So I decided to call Ford directly. Spoke to the regional manager of Ford the same day to up chain this claim to include the attitude, terrible customer service and snarky comments. I told them I wouldn't deal with Orleans again and I'll go else where. West herr ford of Amherst has been a huge help so far in this process. All in all Orleans Ford has an absolute terrible customer service, an unwelcoming entrance to the dealership and seem to be quite miserable. Hope this helps a few folks. read more

They sell lemons and will not support anything as soon as you pull off the lot ! They took advantage of my 22 year old son. 2 days later I tried to bring the car back and get his car he traded in back and they said it would cost me 6k !!! Horrible horrible managers and the owner did not reply to our letter ! Please don't buy here! I couldn't resell the car from them because the title shows Ford bought it back! Also it was clearly in an accident and all the panals in the ford explorer were taken apart , window was broken I could go on and on! So sad they take advantage of people and sell bad cars! read more

Lies from the first phone call. Stating they are one salesperson when really not even sales at all. We show up to look at the truck and it's the opposite of what we asked for. Okay, it's fine maybe not intentional. When I call out the whole situation they lie over and over. Making this a large waste of both of our times and 2 hours of my life I'll never get back. Go somewhere else. read more

They sell branded title trucks that are reaquired by the manufacturer for thousands above msrp when they are new . They will not work with you and they will do anything to get you in the door read more

I purchased our F-150 2 1/2 years ago from Orleans Ford. last Sunday the passenger side front door would not latch. I called first thing Monday morning and was told that their is a Recall for that same issue and that parts are back ordered at the factory. I was told to call back in a week for an update. when I asked how am I to drive the truck with a door that will not stay closed I was told again to call back in a week. I called Howells Ford and they took the truck in the next day and fixed the door soi can use it and ordered the part needed for a permanent fix. so much for so called great service from Orleans. I will be hard pressed to consider buying from again read more

I'd like to recommend Orleans Ford and especially sales associate, Justen Gruber. I did not end up purchasing a vehicle from Orleans but Justen was awesome on the phone and in emails trying to help me purchase a 2018 Ford Taurus Burgundy SEL with sunroof, heated leather seats, push button start and 8" radio. It wasn't the vehicle for me, but check it out on their website -- it is GORGEOUS. Someone needs to run over to Orleans and grab this 2018 Taurus SEL. The rebates and dealer discounts are the best on leftover 2018 Tauruses. Get over to Orleans and talk to Justen -- you'll be treated like royalty. Thanks, Justen! read more

Like any auto dealership the Financial department always plays their game with the customer to get more money and to give you the least attractive interest rate on a new vehicle. The same for buying extra maintenance warranty on a brand new car? read more

My husband purchased a 2014 Ford van from Orleans Ford in 2016. It had a Carfax that showed that the vehicle was not involved in any accidents. A few weeks after purchase a car fanatic friend told us the van had been in an accident. A mechanic checked it out and told us it had been in an accident. We told Orleans Ford and were told that they do not inspect used vehicles for sale and that they are sold as is. They absolutely refused to do anything for us. I felt deceived that they used the Carfax as a selling point. Do not believe the comments for the negative reviews to call them and they will look into the matter. They could not care less that they had an unhappy customer. If I had known they do not inspect used vehicles and could not care less if the Carfax was incorrect my husband would never have purchased this vehicle. Why bother buying from a dealership if the vehicle isn't even inspected and the Carfax is incorrect? Buy a used vehicle from a private buyer and get a cheaper price. The vehicle came from Canada and we discovered was owned by a rental fleet. The company did their own repairs so of course, the US Carfax was clean. We had been told by the Orleans Ford salesman that the vehicle was definitely not a rental. We only discovered it was a rental by obtaining a Canadian carfax. Again, they could not care less that they deceived us by telling us it was not a rental. It is too late for my husband, but I wanted to alert other consumers so they may avoid the same unhappy transaction that he had. read more

I have to give the five stars ... it's really 4 1/2 for a silly reason, but all in all a great experience. First - I bought a 2018 Escape with 500 miles ... plenty of factory warranty on it, so I bought it for the price. Everything we did was over the phone or text, as I live 40 miles from the dealer. I am an educated buyer and they are pulling no punches - a good price on a new car. They tried to sell me an extended warranty (-1/2 star) [which wasn't a good deal, but I guess they have to try?] which I didn't get. Justin had me in and out of there in maybe 15 minutes ... the no frills bottom line pricing works with me and Orleans delivered. Thanks guys! read more

What a selection of used and new mustangs! I have never seen so many varieties of mustangs in one place. Before I made the trip to the dealership I called to confirm that the cars I saw online were still available. Everyone at the dealership were incredibly welcoming and nice. I would highly recommend taking a look at this dealership. We worked with Larry Bruning. Very nice and relaxed. He did not pressure us to purchase. read more

This is by far the worst dealership I have ever dealt with and I am 56 years old and have bought a lot of cars. Spoke with them about a Ford Xscape and when I set up an appointment to go see yet I went out there and they told me it was sold . I put a bad review on Google they called me and wanted me to remove the review and how they would treat me better and of course they did the same thing again. I wish there was a minus read more

AMAZING dealership! Everyone there is fantastic from the salesman, Rich Beyer, to Mike in finance and George the owner! I will definitely be back again! read more

I have been a fan of this dealership for the past few years purchasing several cars from them because of their prices. That all came to an end recently with my latest purchase. I had an agreed upon price but the next day they wanted $1k more saying I misunderstood. Sorry I didn't, they just figured I was already set on the vehicle & I wouldn't want to lose it for $1k. They were right. Yes they got the extra $1k bucks from me but they lost a customer for life. Word of advice get everything in writing so you don't have the same issue. read more

You know George, sometimes companies get too big for their britches and things like quality, customer service and operations start to fall to the wayside. Potential customers beware, they'll get you into a vehicle real quick, but when there's a problem (and there always is) you'll be put on the back burner or better yet, you'll sit in that dump of a place for hours and hours while employees go home and don't inform you or the other co-workers the status of your repair before they leave. Back to West Herr for all my Fords and Service. read more

just got my car serviced. told them to check everything, as I'm about to go on a long road trip. I'm under warrantee, so check everything on the same bill/deductible. they balanced my wheels, checked brakes, etc...told me that I was good to go except my tires should be replaced...which they could do for me and quoted a very high price. went elsewhere to get new tires. they tell me that three of my four wheels are out of alignment. ?? I call medina ford back and ask why they didn't check (and fix) my alignment when I was in there getting serviced a few days before. I made it VERY clear that I was about to go on a long trip and wanted to make sure car was in tip-top condition. I was told that they would have noticed, I must have run over a pothole or something. um, yeah, since it's three wheels out of whack, i must have run over several potholes...and, in a week, wheels that had been perfectly aligned for a while, driving over these same phantom potholes, suddenly aren't anymore. clearly asscovering, but ok. if you are going to make up bs, at least try to make things right, work with me, offer to align the darn wheels that you missed. I'm fine with the inconvenience of going back in...everyone can make mistakes...shouldn't have to pay another deductible. I'm going to get the wheels aligned someplace else, I guess. the worst thing is not the incompetence of sending me off on a long trip with a screwed up alignment. tho that is bad. the worst thing is making excuses and not fixing their mistake. you just lost my business, medina ford. inexcusable. hopefully, by writing this, I can help someone else avoid getting screwed by these jokers. read more

Was interested in a car they had. After I spoke with my bank I called back and the salesman, Conrad M, said actually tge car was sold this morning but the buyer backed out because they wouldn't let him take the car to get it inspected! So then he (Conra) said if I still wanted the car the price went up $2000. He said they priced it too competive and his dealer didn't know what they had. Sounds like a shady "stealership" to me. read more

Best car buying experience ever. Tom Flower was a wonderful salesperson from the test drive to handing me the keys to my new to me 2014 Ford Escape Titanium. Orleans Ford is a no pressure friendly dealership who I would recommend to anyone nervous about the car buying experience. read more

Don't bother looking online. I was looking for a Mustang they show 23 in inventory yet everytime I inquired about one it was sold! Total B.S. To get you in the door. read more

I would like to say buying a new vehicle is a exciting day, but it wasn't for me. I made the ride out to look at a vehicle, I liked it , few issues but vehicle was within factory warranty so no worries on my part. Two days later I had a check in my hand for vehicle from my credit union, which all the pricing was faxed directly to them . I addressed the issues with sales person and said I will pickup vehicle next week so they had 8 days to complete the needed repairs. Also advised sales person and finance person to renew registration when transfer was being done. I now take a extended lunch break to pickup my vehicle on Friday at 11:30 , 3 1/2 hours of sitting in showroom, I was told the guys are on lunch and didn't inspect vehicle yet. To finally have vehicle pulled out to me to instantly see a filthy (new) truck , registration not renewed, and none of the repairs completed. I have pictures if anyone would like to see how I was given a vehicle. Then I'm looking at paperwork and I had to pay 1000$ down that wasn't in paperwork and I already had a check from my credit union. Severe Discuss at this point I put 1000$ on my credit card and leave with a vehicle that has problems and leave my old vehicle that had none. 1 week later I brought the vehicle in to have some repairs done and others they overlooked. My vehicle has been to Dave smith ford now 2 times to have the repairs completed correctly. My registration never came in and I also had to go to dmv and pay for a replacement. I've called several times to speak to a GM , owner , etc , left messages with no one contacting me back. I'm beyond disappointed with spending 37,000$ with this dealer and advise you to go to Dave smith Ford. They were honest with me about the history of my vehicle and the bad reputation of Orleans Ford . read more

I love this place. The service is second to none. Everyone is pleasant and helpful. I brought my car in for servicing and they called, gave me my estimate, fixed my car, sent me on my way. My car was as good as new! Thank you George and staff!! read more

ORLEANS FORD: JOHN PAZ, AND RANDY KLATT, BAIT AND SWITCH, BEWARE!!!!!! In this reviewers opinion, Orleans Ford just played a classic BAIT AND SWITCH on this perspective customer. Let me explain. I had a long and detailed conversation with the sales manager John Paz regarding a 2016 used Lincoln MKX This conversation took place Tuesday February 28th at 6pm. In this conversation with the sales manager John Paz, we discussed the vehicle I was interested in and he said that as the vehicle had been in inventory 105 days he was going to work up a price offer for me and call me Wednesday March 1st with this offer!! Yes!!! I'm excited this is a vehicle my wife and I are eager to purchase!! I then went online and found on their website a near identical 2016 MKX ( except color) I called the dealership back ( 7:10 pm) John Paz had gone for the day, so I talked to Michael Narburgh, a sales consultant with whom I had a previous good experience, I explained my previous detailed conversation with the sales manager, and he and I setup an appointment for 10am March 1st to view both vehicles side by side. ***Knowing that I had just talked to the sales manager*** So I show up at 10 am March 1st and I am greeted by Michael , we review both vehicles " on paper" I explain that we are most interested in the MKX that I initially called John Paz about, the 105 day old MKX that John was supposed to be working up an offer for me......??? At this moment a conference is held with Randy Klatt the other sales manager.......wait....where's John Paz.....?? " John is off today, this is his day off" Michael informs me. Well " did John know he's be off when we spoke" " well yes , I don't know why he said he'd call you " Michael then went on to say "John is old school, he probably just wanted to get you in the door" OH.....I get it BAIT AND SWITCH...!!!!!!!!! OH OK....!!!!!!, that's how I see this tactic...... At this point Randy Klatt, bounds out of his office, and introduces himself and asks " what did John tell you" I then explain what John Paz promised and Randy then explained that John should have never said such a thing, I then said " so bottom line JohnPaz lied to me....?? " Randy Klatt then said to me, don't even test drive a car, have a good day, and they let this customer walk away angry, upset, and misled............. In this writers opinion these bait and switch, tactics are better left in car dealers of the past, not modern day internet age 21st century, I felt like I was in a time warp, I felt like I stepped into a " boiler room" operation...............well live and learn. There are a lot of places to spend your hard earned money , why not choose a place that values honesty, and integrity...!!!! please note that this review is an opinion, as to how this yelper was treated by this business. read more

I had a terrible experience with Orleans Ford. They were dishonest and unprofessional. I can not believe they are still in business. I spoke to Kevin at the end of December to haggle a price for a 2014 Ford Fiesta. We came to an agreement a few weeks later. I drove 7 hours from the Philadelphia area to pick up the car which Kevin was aware of. When we arrived at the dealership, we were greeted by Kevin and the Customer Service lady. She began to go over the warranties. Kevin got the car and we did a walk around. There were small scratches all over the car and an area that was badly patched on the back. My dad who lives in the area was displeased that they did not even detail the car. We then went for a test drive. The very first thing we noticed was a couple large scrapes on the side of the interior passenger door. The air vent also had deep scrapes and had popped out. The leather seat's stitching was coming undone too. We arrived back at the dealership very disappointment about the dishonesty of Kevin and Orleans Ford. There was no indication in the pictures or description online of the damage. I also went online to view the pictures again. The pictures were taken at angles were the damage could not be seen. There also was not a picture of the door that had damage. Kevin claimed to not have known about the damage and just continued to apologize. We told him that this was unacceptable. He continued to apologize that it was his mistake and not the dealerships. He was basically trying to cover for the dealership's reputation even though the photographs prove the dishonesty began with them. He offered to purchase the parts and mail them to me in order for ME to make the repairs! I told him that they can replace them or pay for a dealership near me to replace them. I then asked for a quote for the parts and labor. The repair team said it would cost a couple thousand dollars and they would not make the repairs. Obviously, we walked away from the car due to the dishonest and disrespect. I have NEVER dealt with a dealership that does not care about their customers. The dealership is extremely dishonest. DO NOT USE THIS DEALERSHIP. Their prices are the lowest in the country for a reason. read more

Great working with Rich Beyer, very laid back old school way of doing business. No gimmicks, deal done on a word & handshake, refreshing to know dealerships still do business that way! Thanks for a great purchase & wonderful service! read more

ATTENTION;;;;; There are two ford Taurus SHOs 2016s that are for sale as new vehicles and both have been damaged,, collision work was done on both of them,,, they were repaired out of town so anyone local would not see them at a collision shop in town. They should not be sold as NEW but if they can be the dealer will be glad to see them go. ATTENTION;;;;;;; read more

Bought a 2017 Ford F150 Limited in Dec. 2017. Day of purchase and pick up- the sales rep, Kevin Frasier just handed us the keys ...and walked away. never showed us one thing on the operation of the truck. if he had , he would have noticed the car jack missing and we would not have to realize weeks later it was missing and had to drive an hour back to the dealership to get one. Days after purchasing, I was seeing what looked like oil on my new concrete driveway, wasn't sure since there was snow and slush, etc. When the drive cleared, it was a complete disaster! driveway had oil spots all over it. I sent photos, telling them that is was not oil, appeared to be transmission fluid due to the reddish color and was not beading up when water was on top of it. It took service 3x to figure out the problem. First was told that it was due to the last oil change was not wiped off properly and be sure the next time an oil change is done to tell them that they need to wipe it down really good because the oil filter is difficult to get to and spillage can happen often. BS! you think i am going to tell someone that does oil changes all the time what to do as if they know how to do an oil change! third time they figured out it was the transmission and the pan and gasket had to be replaced. all along i was telling them about the turbo making an ungodly noise - gurgling and backfiring and making loud noises. it was terrible! almost to the point of being afraid to drive the truck. Was told that was the way it was to sound. another BS story. finally after numerous times they finally said it was only the left turbo booster that needed to be replaced- not the right even thought the noise was coming from both sides. the day the truck was finished i had to call to see if the truck was done. they never called. they never called to let me know the parts were in for 18 days to do the repair. Poor communication!!! Pulled into the dealership- took items out of loaner car to put in the truck, Saw a man that i thought was the owner and said excuse me SIR- are you the owner. He said yes and don't call me SIR- call me George! I walked over, introduced myself and proceeded to tell him the story of the issues that I was having with the truck since it was purchased less than 4 months prior. I was not upset or mad- just was told by Joanne Watt( finance lady) that the owner is all about customer service and would like to know about this. it was nothing pressing to even tell him, but since he was right there in the parking lot i thought i would introduce myself and simple tell him of the problems I was having and i was there to pick it up. After a very short conversation, George Bidleman, owner of Orleans Ford, throws his arms out to the side and yells loudly at me why I went around telling everyone he had a losey dealership. I paused, paused again...started thinking what is he talking about? finally i said, SIR- i never said that. What are you taking about? He tells I said that I was going around telling everyone he had a terrible dealership. it was like the Twilight Zone! I never said anything like that. i had no reason to. Joanne Watt was absolutely wonderful. Never had an issue, never had words, never was any displeasure conveyed with anyone in the dealership. My partner walks over and asked what was going on. George gets right into his face, nose to nose and asks loudly- AND WHAT DO YOU GUYS DO FOR A LIVING? my partner paused and said that had nothing to do with it that we had paid 60K for a truck we have had nothing but trouble with. George proceeds to snap at my partner by saying- Look how YOU are yelling at me now...my partner wasn't saying a word. This was bizarre! George proceeds to yell at one of his employees to go call the police and if you don't call the police you are out of a job! George says be sure to tell the police that I just laid a hand on him and assaulted him. This man is down right crazy! Never touched the man. Police arrived, told them how George flipped out for no reason and was making things up. I am unsure what caused it, possibly could be the first signs of dementia, maybe he was drinking, maybe poor blood circulation, stroke- but he went crazy. George denies ever saying that I laid a hand on him and assaulted him. Here he is making things up and then denying it all. The man is crazy. never got a call that the parts were in and never got a call that the truck was ready for pickup. The Turbo booster was never fixed- still makes the noise. Beware! No one should buy from this place EVER! I regret it! Go elsewhere! There was NO deal when bought. NONE! Plenty of other dealers that will treat you far better - the way you deserve to be treated! You go to pick up your truck and the police are called. UNBELIEVEABLE! THE WORST CS from an owner EVER! Absolutely Shameful! George is an embarrassment to the Automobile industry! read more

Recently purchased a used Ford Fusion. The sales person (Nick H) was great to work with. He was knowledgable about the inventory on hand and the specs and features of the cars. I was happy with the price too. It's a drive from Buffalo, but worth it. read more

I just want to let peope know how you service trucks.You replaced the motor in my truck ,then it was dripping oil ,you said it was over filled.You gave it back without even cleaning it and dripping oil.PLUS it reads 2quarts over!!!!!!!!!AND SAID YOU WOULD NOT SERVICE MY TRUCK ANYMORE!!!!!!!!!After picking up from you ,I took it to another dealer and yes it is making oil.I can not believe the poor service you have.thanks for nothing.I WOULD NOT RECOMMEND ORLEANS FORD TO ANYONE TERRIBLE SERVICE AND THEY DO NOT CARE!!!!!!!!!!!!!!!!!!!!!!!!! read more

We contacted the dealership about a used Ford Mustang convertible. Got financing and the Treasurer's check for full price including dealer's fees from our credit union. Were scheduled to see it on Saturday and purchase it if we liked it. Got a call from someone named Rick who said we could buy and pay for it but would have to leave it there because New York State law said we needed an insurance card for that vehicle in order to drive it away. Never have had that when I've purchased a vehicle. Called our insurance agent and she said they would not issue a card unless the policyholder owned it. All other vehicles I've ever purchased have the policy number written the purchase invoice and that is fine for the State Police. This "Rick" said he was the sales manager and I see here in the last review that someone else is said to be sales manager. No way would I buy and pay for a vehicle and leave it there.....didn't sound right at all. Also Rick sounded too young to be sales manager and didn't seem to be knowledgeable about what he was saying. We had this "Rick" call our insurance agent and she had no idea what he was saying about needing an insurance card to drive a vehicle away and they'd never done that before and this is Erie Insurance, the 12th largest auto insurer in the U.S. After seeing these other negative reviews, I wish I had seen them earlier. Had contemplated calling the dealership and talking to their general manager but from the other reviews, this problem is throughout their dealership. Beware! and ask questions. read more