This company and these women are seriously the best!! I am always made to feel comfortable and safe…read morewhile riding with them. They are so friendly, outgoing, caring and all around lovely people. I can't thank them enough for all they do and how they care for everyone who rides with them. They are absolutely amazing. I have traveled with multiple companies but no other feels as safe as they do.

Today December 5th my son noel vazquez was picked up aprox 1pm.when he got inside the car he notice…read moreanother client named Donna was inside.he was very upset this person had attacked my son twice.on his way back home he called me upset because he find out the driver was going to pick up Donna again.he tried to explain to the driver what this person had done to him.the driver went off on my son yelling I listen to the whole convetsation, she was wrong .then she decide to take my son home by himself but she was not happy.i told him.he is not to ride with you guys again.she seems to forget thst my son is mentally disable.im very dissapointed. She was wrong.

Cars I have ridden in are dirty and have accident evidence. The one wheelchair van had been crashed…read moreand I got to watch the actual pavement through the floor right by my seat. Driver also was speeding. Prayed til I got to my destination. Another time, different erratic driver and car had accident evidence. Do not feel safe riding with them. Never again

I am extremely disappointed with the service I received from this company today. I used them for…read moretransportation to a doctor's appointment, and unfortunately, this is not the first time I've felt that their drivers drive much too fast and aggressively. Today was even worse. About 15 minutes after I was dropped off, I called to let them know I was ready to be picked up. I waited for over TWO HOURS, and no one came to get me. I finally had no choice but to order an Uber and pay $30 out of my own pocket just to get home. Medical transportation is a service that people depend on. Patients should not have to sit and wonder for hours when or if their ride is coming, nor should they feel unsafe because of the way they are being driven. I hope this company takes complaints like this seriously and makes some changes. People using medical transportation deserve to be treated with respect, picked up within a reasonable amount of time, and most importantly, transported safely.

This is the best medical transportation company hands down. I would rather reschedule an…read moreappointment than go with another company. The cars are clean. The drivers are all amazing people with great conversation. Chyna dispatch,is always on point with communication about your rides, and will go above and beyond to help you with whatever she can ive been with them for over a year and thats where I will stay as long as I need transportation to the rg3 crew thank you all for being amazing caring and compassionate to people's needs its not just a job or business they really care

Driver never showed. when I called, the lady said there is no booking in my name which is absurd…read morebecause they sent 2 reminder emails of pickup date and time. No manager called me back to discuss what went wrong or how to correct the situation. horrible customer service.

Not Happy with the services late picking you up return trip 20 min to a half hour turns in to hours…read morelater

I've had many rides from Silver Ride. Never had any issues. Excellent communication. They pick up…read morevery fast when I'm calling. Very professional. I highly recommend them! The best taxi/medical transportation in Rochester Ny

It was wonderful service and very respectful and always made sure we was comfortable and very clean…read morevan and would very highly recommend this company to any and everyone even informed us that he had to pick up another person and all I really like this company and would ride more with it

King James Medical Transport is truly a brand standard what an epic experience of total…read moreprofessionalism. I will suggest that everyone use they're services.

Stay Away... Used them frequently in 2010-2014 when I was in…read morecollege. Service was great then. Now, not so much. Asked for a cab to Rochester Airport a day before flight to be picked up at my home at 4:15 AM. 1) Drive did NOT SHOW UP, 2) Did not receive notification, 3) Never an apology Had to drive my own car and almost missed flight by 2 minutes. Got slapped with a $140 parking fee. Asked on Website Contact Us if there was an explanation? No response.

HORRIBLE SERVICE! I…read morecall the night before to make a 6:30 am reservation for a ride to the airport. They take an advance payment and things are ok. I'm sitting impatiently at 6:40 am and there isn't a single word I've heard about this "oh-so-great" cab service. I call them and get told "sorry, we're running behind schedule" (that's an excuse acceptable if you're 2-5 mins late, not 10! That too at 6:30 am). I let it slide since I don't want to ruin the start to my pretty busy work week. 6:50 am There is still no cab! Are you kidding me? I call the cab service again, "it'll be another minute". I'm a little ticked off, so I say "I have a flight to catch to I'm a bi..." The representative HUNG UP! Apple Transportation, let me give you a 101 on customer service, never f#€kin' hang up on your customer! I travel across the country for work (just this week; Chicago on Monday, San Francisco on Thursday, and Los Angeles on Saturday) I'm taking cabs ALL OVER, so I do know how cab service needs to be like.

Sandra was very kind to me she made me feel safe riding with her from the start she takes the time…read moreto go above and beyond for people not just with people that ride with her but also people in the community she makes your safety while riding with her a priority! I would definitely recommend her to everyone

Services by Sandra LLC: I had the pleasure of riding with Sandra to Strong Memorial Tuesday…read moreMorning, April 11, 2023. A month ago, I began making calls for a medical ride to Strong. Sandra was my first call. My requested trip time was 3 hours before she begins her daily schedule. Three days later, Sandra called to ask if I had found a ride. Oh, my goodness, Sandra cares about others. She said, I will drive you to the hospital and the return trip home. Sandra is not only professional but compassionate; keeps her word; safe driver - knows the city like the back of her hand. In the past I've ridden with other Rochester based medical service drivers who didn't know where they were going relying on faulty directions. It's important to have a driver who is confident, careful and a great conversationalist. Sandra put me in an upbeat mood to face my procedure with a smile. Thank you, Sandra. God Bless every mile you drive. When I have my knee surgery, I will call you!! Sandra, I rate your service with a big A+!!

The drivers are great The cars are clean The problem is I use them for medical transportation and…read morethey have canceled my trip 5 minutes before they're supposed to pick me up for my trip because they don't have a driver in my area otherwise they're great I'd give him 5 stars if it wasn't for them canceling on me

They cancelled my trip and couldn't even be bothered to tell me. If I hadn't noticed that it had…read moredisappeared from the MAS portal, I wouldn't have even known my trip was cancelled. The trip was to Urgent Care, so now I have to wait another day for a different company that understands that when they do MEDICAL transportation, their clients might actually be SICK.