About 50% of RTS drivers are very rude and they get away with it. And when you talk back to them…read morejust to defend yourself they kick you out of the bus. On top of that, they come late and not on time at bus stops. They are all pieces of shit.​​​

their on demand buses are horribl. I had a bus scheduled for 12:15. The bus didn't come for an hou…read more no up date about the del of the bus. Had me strande and standing outside.

They literally stranded me in the middle of New Mexico, thousands of miles from my destination. Do…read morenot go anywhere near a greyhound bus. Most fraudulent business there is.

Filthy, decrepit, depressing bus terminal. One would think…read moreeither the City of Rochester or Trailways/Greyhound would like to give it a make over. It seems like from the 50's it is untouched. Some vending machines to provide some food for the travelers. Creepy place.

It was the 4th of July, it was a busy night, and I see that they do not service Irondequoit area…read more My apologies.

On time. Polite easy conversation. Quoted price honored and about only 70 percent the cost quoted…read moreby Uber. Also privately owned by local guy.

The people that work in the rts access office are very mean and rude. I have had nothing but bad…read moreexperiences with them.

The new RTS Go system does not function as well as the old RTS bus system. The wait times are…read moresometimes ridiculous, and customer service via phone is nonexistent. I am partially disabled and moved years ago to where I knew I could take the bus back and forth to work, within 1/2 an hour each way. With the new system they eliminated several routes and it can take up to an hour for a van, and I am late to work as frequently as I am on time to work. The van also takes me to a particularly nasty part of Dewey Avenue where I am approached by people every day asking for cigarettes and money; when I move it is obvious I have trouble walking and have no physical defense. The RTS Go app is sometimes buggy and I can't get it to flash the square icon used to digitally pay the reader. Being disabled I have tremendous difficulty opening and closing the transit van, as well as climbing on board, the steps are not (back to front) deep enough for my size 5.5 foot, and one step is significantly taller than the others. I have difficulty pulling myself up using the hand rails, and then reaching to pull the door. It would be nice if the transit vans had automatic doors like the regular buses. Also sometimes the seats don't have the moveable arm rails that I have to hold onto when the driver makes a hard turn. The drivers sometimes park on the wrong side of the road when I leave a note stating specifically what side I am to be picked up. There is one road I have a hard time crossing because of the unevenness, potholes, shoddy repairs and the TRAFFIC. I always feel like I am about to be hit as I have trouble walking and easily lose balance. The main buses need to scroll their messages quicker across the front as sometimes I can't tell which bus number it is that's coming to the stop downtown (downtown-the MASK advisory stays on too long). I have called SIX times (once a week for six weeks) asking for them to schedule an appointment for me to drop off my RTS Access application, and have never had a response even though the message says it will get back to you within 24-48 hours. I contacted them via message directly on their website, explaining this, and got an email reply telling me to call them (at thes ame number previously used) to schedule an appointment. I responded directly to the emailer with the information about no response to my calls, and never heard back. Via research I found that the head of RGRTA is one of the highest publicly paid employees in NYS. Did they divert money from the old bus routes to his pay increases? The old system, while not perfect, was much more user friendly, reliable and time efficient than this new system. You gave it a try but it's time to admit it is not a success and reinstate the old bus routes. I am in Rochester, NY (I am not in Soma, CA as noted above, the site added that when I entered just my initials and won't let me change it

The drivers are great The cars are clean The problem is I use them for medical transportation and…read morethey have canceled my trip 5 minutes before they're supposed to pick me up for my trip because they don't have a driver in my area otherwise they're great I'd give him 5 stars if it wasn't for them canceling on me

They never showed up and didn't contact me. Medical Answering Service couldn't help me so I had to…read morereschedule a dentist appointment which I badly needed.

while having a bus turn around the the driveway next to mine early in the morning, I see no…read morestudents on or off the bus. Further found out that the driver lives there. So the driver back up (without a spotter) every morning in there own driveway and goes on break there. According to bus transportation rules a bus should only back up when no other way is possible and have a spotter outside the bus. This bus can turn around properly at the end of our dead end street, i.e. transportation rule 10.7.3. Speaking with Monroe they answered with can't do it, then it's okay if approved by the home owner to back into there driveway. This bus driver goes on break at there home, then back up in there driveway. This bus is parked in front of a fire hydrant too. When asking questions to the manager she thinks I'm causing trouble and was mean, rude, and dismissive to me. I could hear them talking about me in the background, they are not professional. A driver should not stop at there home and should not back up when another way is easily driven to. I would never recommend this management to work anywhere! I could give the bus number as I also have pictures.

Unfortunately, our experience was not wonderful. We hired…read moreMonroe Transportation to drive guests from their hotel to Packetts Landing, Fairport. The driver got lost on the way, drove through 3 red lights according to more than one guest, and then would not pull into the Packetts Landing parking lot, although there are more than one entrance they could easily have used. The driver insisted they disembark on the main street, and walk. We called after they were left off, and asked John Halldow if he could instruct the driver to please pick them up in the parking lot, as there were several elderly guests. He replied the driver was a "professional", and knew what they were doing. In my opinion, she was not a professional. Needless to say, I would not recommend this company to anyone. Safety and customer service are NOT in their vocabulary.

Very reliable service. I schedule ahead of time, just sent a reminder as date approaches…read more Courteous and on time service

I will never use this taxi service ever again. I was set up with them to bring me home from the…read morehospital. I live in Avon, NY, which is about a half hour from Strong Memorial Hospital in Rochester, NY. This taxi service refused to come pick me up and bring me home. Which left me scrambling to find another taxi service to bring me home, which I was lucky enough to find. The man for this taxi service was rude and uncaring. He is very unprofessional and should not be taking riders. Hence the no star rating. Better time spent looking for a medical taxi service, who actually does their job. Enough said...

My family and I have used Joan's service frequently over the past 5 months and are we glad we found…read moreher. Because we are frequent flyers we went through many taxi services before we found Joan. She actually came highly recommended by a friend. With our 2 sons in college they too travel often and Joan has always picked all of us up on time and we really love her mini van. It is a releif to know that she has always been there when asked of and most importantly we know our children are in good hands with Joan. They love her too! Joan, if you see this please see that we appreciate the service you provide to us....

I had a ride scheduled today with AT YOUR SERVICE…read more I've been using this service a few years. I'm sure I've taken at least 40 rides through this service. I give this service a 10. And, that's unheard of these days. Nobody cares!!! By the way, today is August 14, 2025. The high review largely goes to the driver. I'm not sure if I should say his name. The service knows who I am talking about. My driver is very professional. He is considerate; he offers help when needed. He is on time. The car has no smell and he doesn't play any music, station, talk show, news, etc. Some other services have smelly cars and you have to listen to what they are listening to. My driver probably has 40 years driving experience and he is a fine driver. I can't say enough about the driver. The company and the dispatcher are easy to deal with. AT YOUR SERVICE has been consistently reliable. Thank you for great straightforward service. Five gold STARS 10 out of 10 points. Mary