This company and these women are seriously the best!! I am always made to feel comfortable and safe…read morewhile riding with them. They are so friendly, outgoing, caring and all around lovely people. I can't thank them enough for all they do and how they care for everyone who rides with them. They are absolutely amazing. I have traveled with multiple companies but no other feels as safe as they do.

Today December 5th my son noel vazquez was picked up aprox 1pm.when he got inside the car he notice…read moreanother client named Donna was inside.he was very upset this person had attacked my son twice.on his way back home he called me upset because he find out the driver was going to pick up Donna again.he tried to explain to the driver what this person had done to him.the driver went off on my son yelling I listen to the whole convetsation, she was wrong .then she decide to take my son home by himself but she was not happy.i told him.he is not to ride with you guys again.she seems to forget thst my son is mentally disable.im very dissapointed. She was wrong.

Customer service at the transit center is very unfriendly. I walked up to the counter and the…read morewomen in the booth ignored me while they continued to talk. When asked a question I received a rude response and then all 3 of them went back to their conversation. The riders all look unhinged. On demand is working to cut weekend service. This is a sad operation. I will be staying away from this place as much as possible.

About 50% of RTS drivers are very rude and they get away with it. And when you talk back to them…read morejust to defend yourself they kick you out of the bus. On top of that, they come late and not on time at bus stops. They are all pieces of shit.​​​

Why can't Uber or Lyft be like this!?…read more Coming from San Francisco where I was used to the subpar service that comes with ride-sharing apps, I was hesitant because this was the first time in my adult life when I had to order a taxi. I called well in advance to schedule a pickup from South Wedge to ROC, gave the owner my address and contact information and it was done. I wasn't even sure if he was able to get all that information down or heard it clearly, but he did! He has a system and has everything under control to deliver the best service possible. He actually arrived early to pick me up which was perfect. Great friendly conversation, clean van, it was aptly timed. He is pretty much a one-man show assisted by one other driver, so definitely call in advance; don't be surprised however if he's already booked up though. It was my first time in Rochester and he was very helpful in giving me instructions and tips on how to navigate the airport. Give this guy your business knowing you'll be in good hands. Thank you, Dennis!

It was the 4th of July, it was a busy night, and I see that they do not service Irondequoit area…read more My apologies.

Very reliable service. I schedule ahead of time, just sent a reminder as date approaches…read more Courteous and on time service

I will never use this taxi service ever again. I was set up with them to bring me home from the…read morehospital. I live in Avon, NY, which is about a half hour from Strong Memorial Hospital in Rochester, NY. This taxi service refused to come pick me up and bring me home. Which left me scrambling to find another taxi service to bring me home, which I was lucky enough to find. The man for this taxi service was rude and uncaring. He is very unprofessional and should not be taking riders. Hence the no star rating. Better time spent looking for a medical taxi service, who actually does their job. Enough said...

The people that work in the rts access office are very mean and rude. I have had nothing but bad…read moreexperiences with them.

The new RTS Go system does not function as well as the old RTS bus system. The wait times are…read moresometimes ridiculous, and customer service via phone is nonexistent. I am partially disabled and moved years ago to where I knew I could take the bus back and forth to work, within 1/2 an hour each way. With the new system they eliminated several routes and it can take up to an hour for a van, and I am late to work as frequently as I am on time to work. The van also takes me to a particularly nasty part of Dewey Avenue where I am approached by people every day asking for cigarettes and money; when I move it is obvious I have trouble walking and have no physical defense. The RTS Go app is sometimes buggy and I can't get it to flash the square icon used to digitally pay the reader. Being disabled I have tremendous difficulty opening and closing the transit van, as well as climbing on board, the steps are not (back to front) deep enough for my size 5.5 foot, and one step is significantly taller than the others. I have difficulty pulling myself up using the hand rails, and then reaching to pull the door. It would be nice if the transit vans had automatic doors like the regular buses. Also sometimes the seats don't have the moveable arm rails that I have to hold onto when the driver makes a hard turn. The drivers sometimes park on the wrong side of the road when I leave a note stating specifically what side I am to be picked up. There is one road I have a hard time crossing because of the unevenness, potholes, shoddy repairs and the TRAFFIC. I always feel like I am about to be hit as I have trouble walking and easily lose balance. The main buses need to scroll their messages quicker across the front as sometimes I can't tell which bus number it is that's coming to the stop downtown (downtown-the MASK advisory stays on too long). I have called SIX times (once a week for six weeks) asking for them to schedule an appointment for me to drop off my RTS Access application, and have never had a response even though the message says it will get back to you within 24-48 hours. I contacted them via message directly on their website, explaining this, and got an email reply telling me to call them (at thes ame number previously used) to schedule an appointment. I responded directly to the emailer with the information about no response to my calls, and never heard back. Via research I found that the head of RGRTA is one of the highest publicly paid employees in NYS. Did they divert money from the old bus routes to his pay increases? The old system, while not perfect, was much more user friendly, reliable and time efficient than this new system. You gave it a try but it's time to admit it is not a success and reinstate the old bus routes. I am in Rochester, NY (I am not in Soma, CA as noted above, the site added that when I entered just my initials and won't let me change it

My family and I have used Joan's service frequently over the past 5 months and are we glad we found…read moreher. Because we are frequent flyers we went through many taxi services before we found Joan. She actually came highly recommended by a friend. With our 2 sons in college they too travel often and Joan has always picked all of us up on time and we really love her mini van. It is a releif to know that she has always been there when asked of and most importantly we know our children are in good hands with Joan. They love her too! Joan, if you see this please see that we appreciate the service you provide to us....

Filthy, decrepit, depressing bus terminal. One would think…read moreeither the City of Rochester or Trailways/Greyhound would like to give it a make over. It seems like from the 50's it is untouched. Some vending machines to provide some food for the travelers. Creepy place.

They literally stranded me in the middle of New Mexico, thousands of miles from my destination. Do…read morenot go anywhere near a greyhound bus. Most fraudulent business there is.

Has come over an hour early before my appointment time twice now. Missed an appointment because…read morethey came at 7:25a and my appointment wasn't until 8:30a and the office doesn't even open until 8am (it's a 10-15 minute drive) so I would've been waiting in the freezing cold for a half hour. Not to mention the woman on the line was pissy and rude. Never using them again

I love them never late friendly they treat you like family I would recommend them to everyoneread more