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    Greyhound Bus Lines

    1.9 (16 reviews)
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    2 years ago

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    7 years ago

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    2 years ago

    The ride was smooth tho the bathroom inside the bus really stinks needs extra cleaning. So far it was a safe ride

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    4 years ago

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    Amtrak - View in between

    Amtrak

    3.0(42 reviews)
    0.1 miUpper Falls

    Jamal will make sure you have a horrible experience…read more On our trip with my family from New York to Rochester on Train 49, we went to the café car around 8:00 PM and encountered one of the worst customer service experiences I've ever had. Jamal, who was working in the café car, became immediately hostile toward me over a very minor situation. I simply moved a small bag of potato chips inside a box that I was paying for so a bottle of water would fit. Instead of calmly addressing it, Jamal got aggressive, confrontational, and stood in my face as if he was ready to start a fight. His behavior was paranoid and escalated quickly for no reason. I told him there was no need to be hostile or have an attitude, at which point he told me to sit down and refused to serve me at all. His behavior was extremely unprofessional, intimidating, and inappropriate--especially while dealing with passengers and families. I genuinely felt unsafe during the interaction. Based on his behavior, it appeared that Jamal may have been under the influence of drugs or alcohol, or otherwise unfit to be working with the public at that time. This experience completely ruined what should have been a normal train ride. Amtrak seriously needs to address how this employee interacts with passengers, because no customer should ever feel threatened or disrespected like this.

    It took about 60 minutes to arrive at Rochester train station. A bulk of people stepped onto the…read moretrain at this stop. The conductor expects a full house. So far, a comfortable ride.

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    Amtrak - Rochester station

    Rochester station

    Amtrak
    Amtrak - Arrived to Niagara

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    Arrived to Niagara

    New York Trailways - Cool map on the wall to see how far you're going. Awesome.

    New York Trailways

    1.8(6 reviews)
    0.0 miUpper Falls

    Pretty basic terminal with a waiting room, ticket window, restrooms and vending machines…read more At least there is free WiFi available. It's clean, but bare. They could beautify it a bit. The bus ride itself was not bad. The buses though are uncomfortable narrow seats, barely leg space, No Seat Belts. Two drivers, one changed at Syracuse, the second one took us to NYC express! The layover at Syracuse was the longest time stopped,m. There was another rest stop in Colombia, NJ. Both drivers were nice and courteous.

    May 15 2026 Bus w…read morescheduled to leave bus stop at Sitco gas station on Park rd Batavia ny at 1225 pm and arrive in Rochester ny at 105pmhowever myself and 4others sat outside waiting til 1.09 pm which was the exact time myself long with the other 4 passengers should have at that point been filing off the bus having arrived at the destination! The bus driver scammed everyone onto the bus and pretty much aid shit happens thank god it's Friday!? No apology nothing the ride up with slow and my anxiety skyrocketed as a direct result. I will not be back. PSA if your planning appointment transport do not use this method you'll be over an hour late if you make it at all. People spend a good amount to ride the bus for the 45 min ride the leat they can do is be on time or atleast pretend to care and offer to correct situation there wasnt even an attempt. Just saying it cost free99 to be kind

    Photos
    New York Trailways - Across street from train station.

    Across street from train station.

    New York Trailways

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    Greyhound Bus Lines

    Greyhound Bus Lines

    1.7(50 reviews)
    66.7 miDowntown

    I decided to take a bus up to Toronto to catch a flight recently. I was concerned about getting in…read moreon time and tried to call customer service to ask about delays at the border, or getting picked up at the airport instead of downtown. I called two separate times and was unable to get any real answer to my question- though these calls get routed to the call center and not locally. I tried to call the local phone numbers for Greyhound but one was disconnected and the other just rings with no answer. Luckily, the bus I booked made it up to Toronto only 30 minutes late- most of that delay being traffic and not border crossing issues. The bus terminal itself is small and outdated. It could have been cleaner, but it really could have been worse. Seats are hard, there is no food in the immediate area so if you don't bring something with you you're out of luck. That said, if you do your homework and are prepared this is a nice option to get to Toronto or other nearby cities. And best of all, I paid $40 for a round-trip ticket. You can't beat that.

    Police sit inside their offices behind a locked Door. With…read moreoccasionally stepping outside to look around. Not worth fighting for a spot to charge ur phone. Don't bring kids here unless you want them to see homeless encampments. Signs all over say no smoking and no loitering. But it seems like that's half the guest here. I don't think anyone besides like two people are actually waiting for their bus.

    Photos
    Greyhound Bus Lines
    Greyhound Bus Lines - In between 7 and 8 is right where I'll be

    In between 7 and 8 is right where I'll be

    Greyhound Bus Lines

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    Greyhound Bus Lines

    Greyhound Bus Lines

    1.8(24 reviews)
    75.3 mi

    Ya know, for a bus line I would say four stars is pretty impressive. In my experience busses are…read morekinda always a sh*tshow and this was comparatively pretty great. The things I loved: -they support e-tickets!! This may seem like a no brainer, but as Ithaca busses go, believe me it's not. I thought this made the process wayyy easier. - the outlets on board actually work!! Again, not as much of a given as you'd think. -your spot is reserved. They make you buy a ticket based on bus time, so no matter where you are on line, you'll get on the bus. The sh*tshowy part: -the "bus station" which I think is the pharmacy?? Is closed... so online is pretty much your only option to purchase tickets. -they stop at Binghamton on the way to New York. Every other bus service also does this, but the others at least let you know in advance. Would love to see a truly direct bus route. -there are ~technically~ two buses per day to New York, but the later is a 10 hour ride due to some confusing layovers... so there's really only one bus a day. Not sure if this is a Covid development but the inconvenience cannot be overstated. Last thing for the high-stress people like me: there is only one place that the Greyhound departs from in Ithaca, on Green Street in front of Urban Outfitters. It's a little unclear on the website, but here's your confirmation that you're in the right spot take a deep breathe.

    This Greyhound terminal is kind of like a cross between a richly historical edifice and... a…read morecountry redneck's tool shed. The kind that hasn't been cleaned in forever, has broken tools and equipment that should have been fixed or thrown out long ago, and doesn't have the faintest inkling of what a power grid is. Can we talk about how unpleasant it can get in a building that has no air conditioning in the afternoon Ithaca sun on a day that gets well into the 90s? Or how sketchy the bathrooms are, where one of the toilet stalls is taped up with a note indicating that it's out of order and there's no toilet paper in it? Or how one sink has -no- running water, and the other sink is marginally better... but good luck finding hand soap or paper towels. The sole attendant was "helpful" in the most basic way: he greeted us, then pointed to the door through which we'd be boarding our bus after we explained we were waiting on our return trip back to NYC. Helpful, indeed... considering all of the -two- doors one could choose from. I tried coming up with any transit hub (is that even a relevant term for what this place is?) that's shoddier. Nope. Not coming up with a thing. Fail.

    Photos
    Greyhound Bus Lines - Outlets

    Outlets

    Greyhound Bus Lines - Seats

    Seats

    Greyhound Bus Lines - TVs were present but stayed off the whole time

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    TVs were present but stayed off the whole time

    Greyhound Bus Lines - buses - Updated May 2026

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