Jamal will make sure you have a horrible experience…read more On our trip with my family from New York to Rochester on Train 49, we went to the café car around 8:00 PM and encountered one of the worst customer service experiences I've ever had. Jamal, who was working in the café car, became immediately hostile toward me over a very minor situation. I simply moved a small bag of potato chips inside a box that I was paying for so a bottle of water would fit. Instead of calmly addressing it, Jamal got aggressive, confrontational, and stood in my face as if he was ready to start a fight. His behavior was paranoid and escalated quickly for no reason. I told him there was no need to be hostile or have an attitude, at which point he told me to sit down and refused to serve me at all. His behavior was extremely unprofessional, intimidating, and inappropriate--especially while dealing with passengers and families. I genuinely felt unsafe during the interaction. Based on his behavior, it appeared that Jamal may have been under the influence of drugs or alcohol, or otherwise unfit to be working with the public at that time. This experience completely ruined what should have been a normal train ride. Amtrak seriously needs to address how this employee interacts with passengers, because no customer should ever feel threatened or disrespected like this.

It took about 60 minutes to arrive at Rochester train station. A bulk of people stepped onto the…read moretrain at this stop. The conductor expects a full house. So far, a comfortable ride.

It was the 4th of July, it was a busy night, and I see that they do not service Irondequoit area…read more My apologies.

On time. Polite easy conversation. Quoted price honored and about only 70 percent the cost quoted…read moreby Uber. Also privately owned by local guy.

Pretty basic terminal with a waiting room, ticket window, restrooms and vending machines…read more At least there is free WiFi available. It's clean, but bare. They could beautify it a bit. The bus ride itself was not bad. The buses though are uncomfortable narrow seats, barely leg space, No Seat Belts. Two drivers, one changed at Syracuse, the second one took us to NYC express! The layover at Syracuse was the longest time stopped,m. There was another rest stop in Colombia, NJ. Both drivers were nice and courteous.

May 15 2026 Bus w…read morescheduled to leave bus stop at Sitco gas station on Park rd Batavia ny at 1225 pm and arrive in Rochester ny at 105pmhowever myself and 4others sat outside waiting til 1.09 pm which was the exact time myself long with the other 4 passengers should have at that point been filing off the bus having arrived at the destination! The bus driver scammed everyone onto the bus and pretty much aid shit happens thank god it's Friday!? No apology nothing the ride up with slow and my anxiety skyrocketed as a direct result. I will not be back. PSA if your planning appointment transport do not use this method you'll be over an hour late if you make it at all. People spend a good amount to ride the bus for the 45 min ride the leat they can do is be on time or atleast pretend to care and offer to correct situation there wasnt even an attempt. Just saying it cost free99 to be kind

Very reliable service. I schedule ahead of time, just sent a reminder as date approaches…read more Courteous and on time service

I will never use this taxi service ever again. I was set up with them to bring me home from the…read morehospital. I live in Avon, NY, which is about a half hour from Strong Memorial Hospital in Rochester, NY. This taxi service refused to come pick me up and bring me home. Which left me scrambling to find another taxi service to bring me home, which I was lucky enough to find. The man for this taxi service was rude and uncaring. He is very unprofessional and should not be taking riders. Hence the no star rating. Better time spent looking for a medical taxi service, who actually does their job. Enough said...

I decided to take a bus up to Toronto to catch a flight recently. I was concerned about getting in…read moreon time and tried to call customer service to ask about delays at the border, or getting picked up at the airport instead of downtown. I called two separate times and was unable to get any real answer to my question- though these calls get routed to the call center and not locally. I tried to call the local phone numbers for Greyhound but one was disconnected and the other just rings with no answer. Luckily, the bus I booked made it up to Toronto only 30 minutes late- most of that delay being traffic and not border crossing issues. The bus terminal itself is small and outdated. It could have been cleaner, but it really could have been worse. Seats are hard, there is no food in the immediate area so if you don't bring something with you you're out of luck. That said, if you do your homework and are prepared this is a nice option to get to Toronto or other nearby cities. And best of all, I paid $40 for a round-trip ticket. You can't beat that.

Police sit inside their offices behind a locked Door. With…read moreoccasionally stepping outside to look around. Not worth fighting for a spot to charge ur phone. Don't bring kids here unless you want them to see homeless encampments. Signs all over say no smoking and no loitering. But it seems like that's half the guest here. I don't think anyone besides like two people are actually waiting for their bus.

Ya know, for a bus line I would say four stars is pretty impressive. In my experience busses are…read morekinda always a sh*tshow and this was comparatively pretty great. The things I loved: -they support e-tickets!! This may seem like a no brainer, but as Ithaca busses go, believe me it's not. I thought this made the process wayyy easier. - the outlets on board actually work!! Again, not as much of a given as you'd think. -your spot is reserved. They make you buy a ticket based on bus time, so no matter where you are on line, you'll get on the bus. The sh*tshowy part: -the "bus station" which I think is the pharmacy?? Is closed... so online is pretty much your only option to purchase tickets. -they stop at Binghamton on the way to New York. Every other bus service also does this, but the others at least let you know in advance. Would love to see a truly direct bus route. -there are ~technically~ two buses per day to New York, but the later is a 10 hour ride due to some confusing layovers... so there's really only one bus a day. Not sure if this is a Covid development but the inconvenience cannot be overstated. Last thing for the high-stress people like me: there is only one place that the Greyhound departs from in Ithaca, on Green Street in front of Urban Outfitters. It's a little unclear on the website, but here's your confirmation that you're in the right spot take a deep breathe.

This Greyhound terminal is kind of like a cross between a richly historical edifice and... a…read morecountry redneck's tool shed. The kind that hasn't been cleaned in forever, has broken tools and equipment that should have been fixed or thrown out long ago, and doesn't have the faintest inkling of what a power grid is. Can we talk about how unpleasant it can get in a building that has no air conditioning in the afternoon Ithaca sun on a day that gets well into the 90s? Or how sketchy the bathrooms are, where one of the toilet stalls is taped up with a note indicating that it's out of order and there's no toilet paper in it? Or how one sink has -no- running water, and the other sink is marginally better... but good luck finding hand soap or paper towels. The sole attendant was "helpful" in the most basic way: he greeted us, then pointed to the door through which we'd be boarding our bus after we explained we were waiting on our return trip back to NYC. Helpful, indeed... considering all of the -two- doors one could choose from. I tried coming up with any transit hub (is that even a relevant term for what this place is?) that's shoddier. Nope. Not coming up with a thing. Fail.

This was a great way to get from NYC to Ithaca. The NY stop, conveniently located alongside Bryant…read morePark, is also surrounded by multiple food joints and trucks where you can pick up one last great meal before you get in the bus. Bus has WiFi, power outlets, drink holders, even seat belts (!) if you're so inclined. And boom! In four hours you're in Ithaca. Only thing is, without headphones in my possession, I was an unwilling eavesdropper on this particular bus driver's lengthy and personal phone conversations with every member of his social circle--pretty intrusive! I felt I should wish him good luck with his girlfriend when I got down. But I think he's on the right track.

Arrived early for our train ride. The station opens at 3:30am. Clean area and restrooms…read more We went outside to the platform to wait. As boarding time approached, there were more announcements made. The train was four minutes late. No big deal.. Amtrak has coach and business class. The train is comfortable and seating is open. Once the train has started, the conductor comes by for your ticket and scans them. He places markers above your chairs to indicate he has checked your ticket. We have many more stops to arrive at our destination.

This review is for the station only. Sadly I have not taken the train anywhere in the recent past…read more Dropping off a passenger was extremely easy, the stationmaster was very helpful. The station is clean, restrooms clean, my BIL said he was impressed by the cleanliness of the restroom. It was a good experience for dropping off, train on time and renovated station nice and clean.

I am not a regular user of the NFTM services. I did use the train in the downtown area a lot when…read moreworking there, but that's about it. Last Friday, we were planning on attending a play at a theater downtown and decided to take the train in from Amherst. I checked the schedule on line to figure which time would work best for us. The train left at exactly the listed time & got us to our stop right on time. Coming home was exactly the same. I'm not sure if during peak periods it's like this. The only complaint was the lack of cleanliness. Our train car had spilled beverages on seats and trash all over. The ride home was better. I wouldn't hesitate to do this again. So much easier to driving downtown and paying crazy parking fees. The train ride is $2 and only $1 for seniors. 2023-87

Missed the 6:30pm bus and waited until 7:20 for the next bus. That's waaaay too long between…read morebusses, especially on a weeknight.

I would recommend Elite Limousine to anyone in need of transportation services! I booked the Ford…read moreExcursion with Sheri for wine touring prior to arriving in the Finger Lakes for my birthday. She was extremely friendly, helpful and responsive. She assured me that everything would go off without a hitch and that we could trust in our driver, Roxy, to show us a good time. The night before our first day of touring, I received a call from Roxy. She introduced herself and let me know that we had been upgraded to a limo bus! I was so surprised and so excited for the next day. Our Saturday and Sunday touring wineries on Seneca Lake was a total blast. The limo bus was new, clean and stocked and ready to go for us. Roxy was so sweet, fun and accomodating!! She even got me a birthday cupcake!! I could've have asked for a better experience!!!

Nothing but good things to say about our experience with Elite. We used them for our wedding last…read moreweek and everything was perfect! Sheri was so responsive and easy to work with in the months leading up to and our driver Jim was awesome too. On time, air-conditioned and a beautiful clean limo bus with plenty of room for all. Highly recommend to anyone needing transportation services for any occasion!