My family and I are from out of town and wanted to visit Niagara Falls so we called Enzo on short…read morenotice, after reading such GREAT reviews on Yelp and Google, and asked about availability for a day trip to Niagara Falls the next day and thankfully he had a spacious Black Suburban available so we booked it right away! He made the booking process incredibly easy and was fully transparent about pricing and policy (was not surprised with any hidden charges even at the end of the trip). He picked us up right on time at our hotel and offered us bottled waters and some restaurant recommendations around Niagara Falls, which was so considerate! We are out of town so we did not really know the area very well so his recommendations made it SO much easier for us to enjoy our trip without any added hassle. He also graciously made any stops we requested despite it not being on our official itinerary. We were so highly impressed with Enzo's professionalism and character that we asked if he was available the next day but unfortunately he was fully booked (AND FOR GOOD REASON!). My family and I all agreed that this day spent with Enzo in Niagara Falls was the highlight of our trip. Definitely the best limousine and transportation service I have ever used and would highly recommend to anyone! I live in NYC but will definitely be making a trip back out here for a wine trip per Enzo's recommendation and will ONLY be booking Imperial Limousine & Transportation!

Great service! Enzo was very easy to work with and Don was great. The vehicle was perfect for what…read morewe needed. Will definitely use on our next trip to Seneca Lake.

I would recommend Elite Limousine to anyone in need of transportation services! I booked the Ford…read moreExcursion with Sheri for wine touring prior to arriving in the Finger Lakes for my birthday. She was extremely friendly, helpful and responsive. She assured me that everything would go off without a hitch and that we could trust in our driver, Roxy, to show us a good time. The night before our first day of touring, I received a call from Roxy. She introduced herself and let me know that we had been upgraded to a limo bus! I was so surprised and so excited for the next day. Our Saturday and Sunday touring wineries on Seneca Lake was a total blast. The limo bus was new, clean and stocked and ready to go for us. Roxy was so sweet, fun and accomodating!! She even got me a birthday cupcake!! I could've have asked for a better experience!!!

Nothing but good things to say about our experience with Elite. We used them for our wedding last…read moreweek and everything was perfect! Sheri was so responsive and easy to work with in the months leading up to and our driver Jim was awesome too. On time, air-conditioned and a beautiful clean limo bus with plenty of room for all. Highly recommend to anyone needing transportation services for any occasion!

Filthy, decrepit, depressing bus terminal. One would think…read moreeither the City of Rochester or Trailways/Greyhound would like to give it a make over. It seems like from the 50's it is untouched. Some vending machines to provide some food for the travelers. Creepy place.

They literally stranded me in the middle of New Mexico, thousands of miles from my destination. Do…read morenot go anywhere near a greyhound bus. Most fraudulent business there is.

My boyfriend and I used this service for our first trip to the Finger Lakes. The behind the scenes…read morestaff were highly accommodating and easy to work with. They took all the stress of planning off our hands and catered to both of our preferences. Our driver, Doug, was super friendly and knowledgeable. He treated us like royalty and was able to give us great recommendations for the rest of our stay. If you have a chance, ask for doug as a driver. He made the experience to much better.

O. M. G. !!!! all I have are two words: Lori. Sponable. when I entered Lori's bus all I expected…read morewas to get from point A to point B. I did not expect to meet both a friend for life and a role model all in one ride. did you know Lori got a perfect score on her SAT but ultimately decided it was an arbitrary test. talk about humble. Lori, thanks for everything you do. you make me a better me and I hope one day to make you a better you. also a good driver.

May 15 2026 Bus w…read morescheduled to leave bus stop at Sitco gas station on Park rd Batavia ny at 1225 pm and arrive in Rochester ny at 105pmhowever myself and 4others sat outside waiting til 1.09 pm which was the exact time myself long with the other 4 passengers should have at that point been filing off the bus having arrived at the destination! The bus driver scammed everyone onto the bus and pretty much aid shit happens thank god it's Friday!? No apology nothing the ride up with slow and my anxiety skyrocketed as a direct result. I will not be back. PSA if your planning appointment transport do not use this method you'll be over an hour late if you make it at all. People spend a good amount to ride the bus for the 45 min ride the leat they can do is be on time or atleast pretend to care and offer to correct situation there wasnt even an attempt. Just saying it cost free99 to be kind

Pretty basic terminal with a waiting room, ticket window, restrooms and vending machines…read more At least there is free WiFi available. It's clean, but bare. They could beautify it a bit. The bus ride itself was not bad. The buses though are uncomfortable narrow seats, barely leg space, No Seat Belts. Two drivers, one changed at Syracuse, the second one took us to NYC express! The layover at Syracuse was the longest time stopped,m. There was another rest stop in Colombia, NJ. Both drivers were nice and courteous.

Worst bus line ever. The driver blocks the hotel entrances and drives recklessly. Please hire…read morebetter drivers

They cancelled my trip before I going to leave. I was left in the lurch. I had to find another bus…read more It was very stressful and they did not give me a reason for the cancelation.

I would give less than one star if it was possible. The one star I'm giving is for our driver who…read morewas decent. Other than that incredibly displeased with the service. They do not have an organized means of doing business or accommodating groups. When it came to settling up at the end of our wine tour they CALLED THE COPS. We were not told up front that we needed to pay cash for the remainder of our bill. A rational good business would come up with a standard way of settling a bill and communicate it UP FRONT. So a big thank you to elite limousine for having cops come and waste a saturday evening mediating a conversation in front of my house that could have been had 6 months ago. Lesson learned ELITE LIMOUSINE IS SHADY!

From the owner: Elite Limousines has a array of limousines for any occasion including H2 Hummers and Limo Buses. We…read morespecialize in Weddings, Wine Tours, Proms, and Corporate Charters. We offer competitive rates and exceptional chauffeurs.