Icon Salon is overprice, snobbish and out of touch with the newer trends and styles. Its clientele is overwhelmingly from the same demographic, aka, wealthy elderly women from Newton/Chestnut Hill. They all seem to want the same bob cut and cover their silvers. The stylists have long lost touch with anything fresh and new. I got color done by Sasha and haircut by none other than Marco. I was quoted $350-$400 when I made the appointment. The price I paid? $780!!!!! It was a SINGLE COLOR process to match my dark hair and was suppose to be an edgy A cut (longer in the front, shorter in the back type of bob). What did I get? A GOLDEN BLONDE root and the haircut of Edna from The Incredibles. I kept telling Marco, that isn't the look I was going for. He asked me to be patient for the final result. At the end, when he dried (fried) my hair, he quipped, you look so cute! it's like you put on 15lbs without actually putting any! Well, geez! That's a new type of compliment!! Looking fat without having gained any weight and then paying ridiculous $780 for it! Sasha was defensive of her lousy job by saying she didn't know she had my appointment and she had to be creative (take shortcuts) to keep my appointment and Marco was so full of himself. Absolutely the worst experience, the worst hairstyle and let's not even talk about the price jacking and cheating. There are many better options than this outdated pompous salon. read more

After being a client for over 5 yrs. & the stylist cancelling on me numerous time at the last minute, I got food poisoning & had to cancel and they thought they were going to charge me?! No! Bye! I signed nothing agreeing to that! Too many other great salons closer. Plus Kiki's hair cuts aren't great anyway! read more

If you're a blonde, or looking for someone who specializes in color, you have to go see Tatiana! Every time she does my hair it's amazing. I'm super particular when it comes to my hair and color, and what she does is pure magic - it's perfectly blended with just the right amount of contrast, so natural, and the color is totally on-point. It's flawless. She also does my sister's hair, who is a brunette, and her hair is gorgeous as well. She's just insanely talented and I can't say enough great things about her. After my former stylist left the industry, I was in need of a new one and she did not disappoint! Plus, she gives great haircuts and takes exceptional care of her clients. The salon itself is very nice, and everyone who works there is friendly and welcoming. It's really hard to find someone who's skilled at both cut and color, Tatiana is a true artist. I'm so happy I found her! read more

I see Carlos at Icon for haircuts and partial foils for coloring. I've moved across the country at this point and I still won't have my hair done by anyone else - he is worth the trip back! Carlos is an artist both in and out of the salon. He takes his time and is super receptive to any requests or feedback I have throughout the process. I've referred many friends to Carlos and every single one of them has left him not just satisfied but genuinely impressed and so happy with their hair! I also proposed dying my hair rose gold once and he didn't even entertain the idea, which I appreciate now in retrospect! 10/10! read more

Icon Salon - Before - Nail Salons Near Me - Newton, Massachusetts

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One of the best color experiences at Icon. My stylist is amazing with reds. I can't say enough about how happy I am about how my hair came out! Once you are in their system, it's a breeze to book online. read more

I chose Icon for my balayage because I thought that they were a well-established salon. I cannot express how disappointed I was. I gave the stylist explicit instructions that I wanted my hair to look natural (e.g. small amount of contrast, and subtle tones), but she did exactly the opposite. Following my balayage treatment, my dark brown hair was full of practically blonde strands of hair. Even better, my hair turned gummy and was breaking easily. For the cut, I gave clear instructions that being able to put my hair back was a MUST for me. Once more, the stylist did her own thing and proceeded to cut face framing pieces that do not tie back. I was so upset by the color, I tried going to another place to have it corrected after blowing $400 here, but even they told me my hair was too damaged to take any more color for another month. I called Icon to speak with their manager 2-3 weeks ago, and she was meant to call me but never did. The stylist even DM'd me via Instagram and practically attacked me about how my disappointment was unwarranted and her work was impeccable. Save your money. Go elsewhere. This salon is over entitled and does not deserve your business. read more

Wonderful covid safety precautions. Marco is simply the most talented hair stylist I have ever met! read more

I have been going to Tatiana for years now and will not let anyone else touch my hair! She does my blonde balayage perfectly every time. I also trust her with trimming my hair, she never takes off too much and it's as if I didn't lose any length. Definitely see Tatiana at Icon, I love her and you will too!! read more

Icon Salon - Nail Salons Near Me - Newton, Massachusetts

This salon is a reflection of its owner, Marco, who runs the best businesses, with the best stylists and in a great environment. I have been going to Inga for years, and she is a master at cut, color, and straightening. She is the reason my hair has been straight and chic for the past 20 years. My daughter is now a client, and Inga has done an amazing job with highlights for her. Highly recommend Inga and Icon. read more

I have to send a shout out to Amnon. I just got a haircut by him in which I never got so many compliments from a cut before, especially in the last 5 years. I'm getting older so people finding something great about the way you look is truly a miracle in this day and age. Especially when you are way past 50. Amnon is a consummate professional and very skilled at what he does. He exudes a quiet confidence and kindness and you can trust that he will do an incredible job. Not only does he know his stuff, he is quick and efficient. I'm happy I decided to give him a try. I also want to give a special thank you to Anthony and Erin who man the front desk and are wonderful people along with Vilma who tries to squeeze me in whenever I call. And I can't forget my dear Tatiana who is an amazing colorist and mark who is wonderful as well. I LOVE THIS SALON. read more

I was in search of a salon that did Devacuts in the Newton area and found Icon on the DevaCurl website. I made an appointment with Kiki through the web portal on the Icon site. I called the day before to check how I should arrive with my hair. When arriving to the salon the next day I was surprised how packed it was! The receptionist was super friendly and directed me to the back coat closet to hang up my jacket and grab a bib. Kiki came over and introduced herself and had me promptly take a seat. We went over how I wanted my hair styled and what exactly I was looking for. This was the first time in my life that a salon wasn't scared or apprehensive about touching my hair (I have extremely tight and thick curls that are hard to work with). Kiki was absolutely excellent, she went through shaping my hair and making sure that each curl fell in the right place. It was my first time having a dry cut and I have to say it's been absolutely life changing. This is the best haircut I have ever had in my life. Icon is a bit pricy ($85 bucks for the devacut and wash afterwards) but it is well worth it. I will definitely be heading back the next time I need a cut! read more

I live in the city so it seems excessive to most people that I'd travel out to Newton for a hair cut but of all the places I tried, this salon was by far the best I found for a gents cut. I really appreciate the craftsmanship displayed by the hairdresser, none of the places I tried before utilized scissor over comb. Ask for Audrey and thank me later. read more

This review is for the salon's nail services only, as I've never gotten my hair done at the salon: Rahel is THE best. I have been to so many nail salons in the Newton/Brookline area and she does the best mani/pedi I've ever had. Her work is meticulous (as in perfect nails when you walk out), she gives the best hand/foot massages, and keeps things extremely clean. She sets her schedule around her clients' needs, and is willing to come in early/stay late any day of the week to accommodate my busy schedule. Plus, her prices are very reasonable - same or less than other nail salons in Newton Center. And on top of all that, she is a genuinely kind person and I always enjoy talking to her while I'm getting a mani/pedi. What more could a girl want?! read more

Not a positive experience. I had an appointment with Amnon. Instead of him, somebody else was coloring my hair, I believe she is an assistant or maybe a trainee. It never happened to me before when I did single process color - my hair looked bad and just partially colored, so you could see spots of the old color. Very disappointed. read more

I had my first visit and Icon recently, and I was beyond thrilled! I saw Kiki for a style makeover, and I am LOVING my new look. The entire staff was super attentive and professional (one of the assistants, Paula, gave me a great shampoo/condition), and I enjoyed the entire experience. Kiki gave me an updated cut that completely flatters my face,and feels so healthy. (My hair was in desperate need of some TLC!). I had seen some of Kiki's work before and heard only the best things, and I must say I was truly impressed. I have definitely found my go-to stylist! read more

I am copying my review over from when I previously reviewed it as "novo salon". Same salon, different name but with upgraded furnishings. I've been been getting my hair cut here ever since it was called "Robert Edward" in 2001. Ed, the owner, always did a fantastic job and I'd recommend the salon to anyone, male or female. Unfortunately, Ed passed away this year and it was a terrible tragedy. Ed's business partner and co-owner (now full owner) Marco continues the tradition of excellent work and friendly service. He cuts hair with the most meticulous precision I have ever seen. He truly gives his all to every cut. read more

Just had an absolutely fabulous experience at Icon Salon with Kiki!! Everyone I interacted with was so great and friendly! When I called Saturday morning to see if there was ANY chance I could get an appointment for that day Anthonie who I spoke with was so sweet and made it work, what a gem!! Kiki was so patient with me as I was making a big change and cutting off like 6 inches! She talked me through it, gave me great ideas and overall just made me so comfortable!! Another part of the experience that meant a lot to me was at the end of the appointment when in other salons I find stylists to turn into sales people for products this was not the case and funny enough I ended up buying 3 products! Kiki told me about the products she was using but never felt pushy or like a sales person! That is super appreciated by me who gets uncomfortable in those situations in the past in other salons! I digress - I love my new hair cut and style and I've gotten so many compliments!!! I'm telling everyone - run don't walk to Icon Salon!! This is now the only salon I will be going to! read more

First time comming into icon i was expecting this to be my go to salon. I came in and I had high expectations for this one stylist that had awesome reviews and photos on instagram . I was most confident that I was in good hands . I previously had my hair balyage a pretty blonde color and I just wanted to lift the balyage higher with a icy Blonde. Unfortunately when she showed me my hair after the first rinse I wanted to cry . My roots were orange and my end where purple almost as if left purple shampoo in my hair for to long . We then rinsed and used olaplex and toned ect. The final result was a washed out ashy blonde with orange roots. I didn't even bother causing a fuss I just paid gave a tip and went home . I have a police ball to attend to with my hair looking washed out . Very disappointed read more

This review is for waxing only. As a new customer, it would have been handy to know either on the phone (when making my appointment) or when checking-in, that my waxer is cash only. A little awkward post-wax when I found this out - luckily she took a check. Wax was ok but certainly not the best I've ever had. read more

I just got my first haircut after 14 months in CV19 times. I cannot thank Gail enough! She is FABULOUS. Great at her job, kind and compassionate. I felt comfortable as soon as I sat down. Will be a regular here! read more

I am joining Yelp to write a great review about Amy S. I have good hair but it had been funky-looking and not to its full-potential ever since a bad haircut a couple of years ago. Several other cuts began to restore it to its former glory but it was not until I saw Amy S. that it has truly come back to life! She paid attention to how my longish wavy/curly hair fell and did a detailed cut with little clippers so it had just the right angles/movement- which is exactly what my hair needs. I have tried to explain this to many stylists but Amy got it right away and delivered! My hair looks great again and I will keep going back. The salon itself is also super cute, everybody is nice and all the stylists are good. I go in for blowouts fairly regularly and they've always been quite good. Definitely see Amy if you need a sexy Victorias Secret kind of cut! read more

I had a terrible experience at this salon. The stylist was condescending and self-righteous about my hair requests, the shampooer was gruff, the hair washing sink was physically painful to sit in and to top it all off, they didn't do an adequate job with the capes. After a bad experience I come home to realize the blouse I was wearing is permanently stained from the hair color. I don't recommend this place. read more

This salon is by far the best one in Newton ! It's awesome to find such a great salon in salon central (aka Newton center) The stylist I went to is named Beverly and she did an amazing job with my hair and I am 30000% satisfied with her service . She cut my hair and did a lovely color job on it . She took her time and made sure my hair was perfect . I don't have anything bad to say about the salon or the people that work there. This is defiantly the only salon I'm ever going to go to again! Go to Beverly trust me you won't be disappointed . read more

I like this salon, great customer service, good location. Kiki cuts my hair, and she is excellent, I have fine, straight hair, and she is great at creating a modern cut with lots of volume plus she has a cool personality, so she is easy to talk to. One star off for the bathroom and the stairs leading down to it, it is due for an upgrade. read more

Tatiana has been doing my hair for around 5 years now. She does an amazing job with the color (which is not easy, as I am a redhead and want it to look exactly like my natural color so that no one will know!) She also does a great job with my cut. She is patient and always takes her time to get it right (even when I am late.) She also does her best to squeeze me in, even on short notice. I highly recommend her! read more

I came in for the first time because of the great raves I see on her social media page. After $255.00 later, I did not feel like I went to get my hair "professionally" done. My hair look like I forgot to dye the bottom half of my head. I reached out to this stylist after and said, "I've noticed the bottom half is still black." Her reasoning was that she didn't want it to get brassy. I had also asked for a cut. She shaved the front tips of my hair shorter, and that was it. Mind you, she mentioned she can add some "texture." Afterward, I reach out to numerous stylists to consult and all can agreed and confused as to why half of my hair was not touched. I was not a bad client. I left and still gave her a nice gratitude. All in all, looks can be deceiving. Do your research, ladies. read more

Icon Salon - Talk about blending - Nail Salons Near Me - Newton, Massachusetts

This place is not the luxury salon I expected it to be. Way overpriced and my hair looks the same if not worse than when I went in. I'm looking like 2009 Lindsay Lohan. I had high expectations because of the good reviews. The website said 100+ for a partial foil so I expected to pay about 150. I was told that blow dry would be extra so I declined and was offered a hairdryer to blow dry my own hair. Even 100 would be a little high to ask your clients to dry their own hair but I didn't really mind. When I got to the cash I was told it would be 220. That's absolutely ridiculous as I've been to very high end salons that serve complimentary champagne and other extras and I have paid less for a full foil. Upon further examination of my hair at home, it's orange tinted. It looks as though the color did not process for long enough. I'm so disappointed. I was planning on getting my extensions redone here in a few weeks and was told it would be $150. However due to the price discrepancies and the lack of quality behind the exorbitant prices there's no way I'm giving this salon another chance. I find this place deceitful to say the least. read more

Amazing salon! I always walk out happy with my hair.. Thank you Amanda and everyone at Icon.

Give them 5 star for taking me on a busy Saturday for a quick shampoo and all they asked was a tip for the shampoo girl. That's fantastic! Thanks for the quick service. read more

I went in about a month and a half ago because I read great reviews about Diva cuts with Kiki. She wasn't available so I did a regular women's cut with Yvette on a Sunday, which was awesome for my crazy schedule. Yvette was super sweet, did exactly the cut I wanted, and was very attentive. I'm always nervous about cutting my hair as it's super curly and not all stylist seem to know how to work with hair like mine. She did an amazing job and I will definitely be back! read more

Great place -- I followed Kiki here from Trilogy. In honor of the move I begged her to cut my hair short short short! I love the new look, she's an artist with color as well. She did amazing highlights for my teenage, I can't quite describe the colors - autumn/pumpkin - very classy and natural. The staff of this salon are friendly and helpful, I feel at home already! read more

Really high hopes for a really high - priced salon. I got a blowout and an hour later, even though promised it would last all night, I'm looking into a mirror at something else I could have done - and my jaw literally dropped when they told me it was $75. This was for a wash and dry. Ugh. What a waste. read more

I found Sasha about a year ago. She was able to match my hair color from the first visit. I also tried keratin treatment with her which made my hair silky smooth and manageable. read more

I had known this place from my favorite stylist who used to work here but never got around to come this far again (45 mins one way) after he left. So for my very special birthday (and after having a baby last year and growing my hair for almost 4 months), I planned a special, pick-me-up, makeover, make-me-feel-good kind of haircut with Tatiana, after reading multiple reviews about her. She is a lovely person, and we discussed what I was looking for, making sure she knows my must haves - one of them being leaving enough length to be able to tie my hair into a pony tail for my workouts, even if she proposed to cut them shorter. She proposed to cut my armpit length to shoulder length, which was fine by me (hesitantly though). HOWEVER, when her scissors chopped off a huge length, I almost had a heart attack. I told her that it looked shorter from what I could see and I was convinced that they will fit into a ponytail. It was too late by then. I was sitting with a lump in my throat for the last 20 mins of my cut//blow dry. The damage had been done. Once finished, I asked her about how would I fit into a pony tail, and she pulled my hair back and you still could. All she could hold were maybe 40% hair together!!! Not sure who was she trying to convince. My hair were cut to chin length from armpit length, while the deal was to cut them around shoulder length. Apologizing she said not to worry, that she's going to compensate. My thoughts were "how does one even compensate the loss of 4 months worth of hair growth and the disappointment on my birthday!". My day was completely ruined, only if she could see my tears. At checkout I was offered a MERE 20% discount. Really?! For not listening to a customer's requirements and not validating before using the scissors to chop the length and completely ruining my day, just 20%?! In all fairness, the haircut in itself was done well but the KEY POINT is that is NOT what I had asked for. I don't have anything personal against Tatiana, and she was very warm throughout the process but she definitely needs to listen to what customers are looking for as their must haves. read more

Amnon is amazing! He just finished doing all of the bridesmaids and bride for my nephew's wedding and was over the top awesome! Not only did the wedding party adore him, he was patient, professional, and flexible!! I would highly recommend him! read more

Marco is an artist. Icon is not close to where I live, but I specifically make the trip there to have Marco take care of me. I have tried other salons close to me when I have been in an pinch, BUT I notice the difference in the cut. You truly pay for what you get here. If you want a phenomenal cut by truly gifted hair stylists Icon is a must. read more

I've been going to Icon Salon for several years for color and cut. Amanda is an exceptional colorist and goes out of her way to provide outstanding customer service. The haircuts I get from Marco, the owner, are incredible. I wear my hair short and he cuts it in a way that it grows out perfectly. Cuts are very pricey with Marco but given that I can go 8-9 weeks between cuts because they are so very good, I can justify paying more since I go in half as often as I would with other hairdressers. I am constantly getting compliments on both the cut and color. I recommend Icon Salon. read more

Kiki is amazing!! Kiki is the only person I trust with my color! I am always stopped to ask who does my color! Kiki is also a pleasure to see. She is on time and always overly accommodating If I have a time conflict, she will work her magic to fit you in. She is so knowledgeable and is always taking classes and attending seminars to learn and learn. Her cuts are great and blow outs are too. If I could give Kiki more stars I would!!! I have been coming to icon for many years and I find the salon to be very friendly and upbeat. The staff are all very professional and great read more

Tatiana has been my hair stylist for the past two years. Her expertise, dedication and creative mind is what has continued to bring me back. The second I sit in her chair you can see the wheels turning in her head and her eyes start to light up when she becomes inspired. When I went to other salons in the past I would always bring magazine clippings of the styles I wanted to try. With Tatiana I don't have to do that anymore! She presents all these amazing new ideas and she gets you excited to go outside your comfort zone and make you feel beautiful inside and out. Every time I visit Tatiana she can't wait to tell me about a new hair course she took it a new style that she learned. The fact that she keeps educating herself and keeping up with trends and styles is what makes me feel so comfortable with her! Tatiana is extremely dedicated to making you feel your absolute best and you know you're not leaving her chair until she is done aka 110%. Whenever she finishes her style for you she makes you feel like a masterpiece! She is just as excited for you and she always loves to take pictures to add to her portfolio. For me personally I know that when I leave my motivation and confidence has instantly risen! I love the way I feel and I owe so much of that to Tatiana. Book her now! read more

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I have been going to Icon since it was first Robert Edward Salon. My Mom and I followed Ed and another stylist to the Salon from Genesis and across Newton/Chestnut Hill for several years until the salon opened. I have seen several different people as the location as changed and there have been different reasons why I have stopped seeing one hair dresser or another--mostly because they left the salon. I had been seeing Traci until a year ago. Albeit that she was never on time--and had several other issues, she got my thick, long hair. Traci left Icon over a year ago. Amy S. then came recommended to me by the receptionist at the salon. It was advertised to me that if I kept 3 appointments on the book with Amy at any time I would receive a 10% discount which seemed great to me--especially as a student on a limited income. The first two times Amy cut my hair it was ok--nothing special She was just cleaning up my long layered cut that I have worn for the past few years. About nine months ago I went to see Amy and we changed up my hair a little bit--which I learned that I hated--but that was my own fault. About four months later, Feb 2014, I went for a routine trim and was not only met with a lecture from the assistant who washed my hair about how bad my split ends were, but Amy lectured me about how I was not taking care of my hair. I understand that my dependence on my flat iron is my own problem--but I am going into a salon to make sure that I feel confident when i walk out--not self conscious. I told Amy that I hated the haircut that I had previously received in November and did not want the layers in my hair as short again. I was informed they were too dead and if she did not cut them short again I would be left with too many split-ends preventing my hair from growing. So i ended up with the shorter laters in my hair--making it look mullet-esque. Amy could tell I was unhappy as I paid but we agreed in the moment that I should try a keratin treatment so I would not have to straighten my hair as much. As I went to book the appointment I found out that the price Amy had quoted me was incorrect because she was not able to put the chemicals on my hair due to her pregnancy. It was recommended to me that a stylist, who did not work on weekends and had recently received her license could do the treatment at a woping $120. I made the appointment trusting Amy's recommendation. Amy also sold me a heat protectant spray that I was supposed to use prior to blowing my hair dry. The spray fried my hair and left it more damaged than before Amy had cut it a week prior! I left the salon and was some what alarmed that I had just spent close to $100 for a hair cut I hated and a spray i would soon learn sucked. My continued patronage here has ended. I absolutely would not trust anyone here to cut my hair again. read more