As an Elite Yelper for the past 7 years, I take restaurant reviews seriously because I know how…read moreimportant honest feedback is for both businesses and customers.
It had been nearly two years since my last visit, and I was genuinely excited to return. This restaurant was once one of my favorite places on Ocean Drive and had become a tradition for me whenever I visited the area. Unfortunately, this experience was extremely disappointing from start to finish.
Upon arrival, I simply asked where the restroom was located. The hostess responded with an attitude that immediately caught me off guard. When I politely explained that it had been a couple of years since my last visit and asked for clarification, she sarcastically replied, "Do you want me to take you?" That was my first indication that customer service was no longer a priority here.
After being seated, my server, Aileen, came to take my drink order. I asked if they could make a fruity mocktail. Rather than checking with the bartender, she told me to order a margarita without alcohol. Having enjoyed mocktails here in the past, I knew that wasn't true. Most professional bartenders can easily create a delicious non-alcoholic drink. When I declined and simply asked for a Sprite instead, she laughed and said, "Oh, okay, are you sure?" The interaction felt dismissive and unprofessional.
As I sat waiting for my meal, I couldn't help but notice similar frustrations from other guests around me. The warm hospitality that once made this restaurant special seems to have disappeared.
Then came the food. I ordered my pasta and specifically requested the sauce on the side. When the dish arrived, the sauce had already been mixed in. When I politely explained the issue, Aileen made a face, took the plate away, and walked off without offering even a simple apology.
The most disappointing part was the food itself. The quality, flavor, and overall presentation were nowhere near what I remembered. This restaurant used to be a place I looked forward to visiting. Sitting there, hungry and forcing myself to eat, I found myself wondering what had happened to a place I once loved. It genuinely felt like something special had been taken away.
As a long-time customer, this review is not written lightly. Businesses thrive when they focus on creating experiences that make guests want to return. Unfortunately, this visit felt more focused on turning tables than providing hospitality.
From the hostess to the wait staff, the customer service was poor, and the food no longer reflects the quality this restaurant was once known for.
I sincerely hope ownership takes a closer look at what is happening because this establishment has lost the charm, service, and quality that made it successful. Until significant improvements are made, I cannot recommend dining here.
Sadly, this is a one-star experience for me, and after years of loyalty, I will not be returning.