Poor customer service! I had an emergency and canceled my order minutes after submitting it and they charged me for the ENTIRE order. There is no phone number to call, and that should be a red flag already! I sent a contact me request on their website and received no response. Then they respond to my google review that it is Uber Eats that charged me not them. Classic pass the buck mentality! And it is clear from the email from Uber Eats that the Icicles staff processed the order as if they had already made it. read more

ICICLES - Icicles Receipt from canceled order - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

This is what happen when business changes ownership or management This place is definitely overpriced. Topping was included before now you have to pay for it service is horrible. 25 minute wait to get your ice cream. Very disappointed I don't think I'll be coming back to this place again. 0 if I can!!! read more

Their Fruit Roll Up was so fun to eat! Really satisfied my cravings for frozen ice cream. The staff were so nice and "rolled" along with the ride of making ice cream with a demo. As much as it was fun to eat the ice cream, it was also so much fun to watch them make it. Will go back to try every single flavor they have! read more

ICICLES - The Fruit Roll Up - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

Just went here on a whim with three toddlers in tow and we all had a blast!! The kids (and the adults) loved watching the rolls being made. And the ice cream rolls didn't just look cool either, they tasted so good!! Creamy, but not too creamy. We all split an Oreo blast. The kids also ran around the place, moving the chairs, climbing on whatever they could find, and the guys working (I assume one was the owner) were totally cool with it. They even gave each kid stickers! We will definitely be returning! Can't wait to try the other flavors. read more

I love their ice cream fresh toppings fun for kids and whole family can't wait to go back

Staff is so nice and patient. I came in with my 3 (highly indecisive) siblings and the lady at the counter was so patient with us. Ice cream is delicious too, perfect rolls for all of us. Will definitely be coming back read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

See all

First time here! Really friendly & informative staff, the ice cream is $8.25 a piece with all toppings included. Kinda pricey for ice cream, but it was pretty good! Atmosphere is nice & seems like a good place to stay and eat your ice cream. Really liked all the nice staff members for explaining everything and more:) read more

ICICLES - Strawberry with raspberry - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

This place is delicious. Ice cream was creamy and flavorful. And they make the ice cream in front of you to watch the entire process. It's fun and friendly. read more

ICICLES - Bravocaddo topped with berries - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

I've been here quite a few times since they opened and I love this place! It's always cool to see how they make their rolled ice cream. The employees are pretty nice and they have a rewards/points program that you could sign up for that gives you some good deals. The ice cream is delicious and they have a variety of toppings to add to its tastiness. The ice cream names are quirky lol my favorite is the TeasMe(a combination of matcha green tea and Thai tea ice cream). Each ice cream order is about $8.25, I believe. I came in for my birthday because I received a text that offered a free ice cream for my birthday but I still visit here and there throughout the year. Always a nice way to treat myself. read more

See all

ice cream really good the free tokens is a plus for kids, it's a great idea to have games while we wait for our ice cream. The only flaw of the establishment is the smell. walking in immediately your hit with the smell of almost burning rubber. but besides that the ice cream and the service was perfect. read more

I came to this place and it wasn't even opened!! They open at 12 and I waited till 12:30 and no one. The place was empty! Horrible experience I had today. read more

Great customer service took the time to explain everything Ice cream was good will be back soon

My two friends and I wanted to try rolled ice cream for the first time and stumbled upon this place. The prices are reasonable and you get a good amount of ice cream! They have plenty of flavors and toppings to choose from and it's super cool to watch them make it. Super clean and calm atmosphere, will be back! read more

ICICLES - Strawberry Fantasy - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

Great place with an interesting take on ice cream presentation The strawberry fantasy was amazing with bananas, chocolate chips, and caramel cups on top read more

ICICLES - Strawberry fantasy - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

I arrived to icicles just now. To my surprise, the doors were locked and not one single employee was inside the establishment. The hours of operation say they are open from 2PM - 10 PM. It is currently 4:42 PM. I am very disappointed due to the fact I had brought my whole entire family here after raving about the ice cream quality. The hours of operation need to be adjusted or atleast put a sign on the door if you know you're closing when it's not normal. This is how you lose good business. read more

OH MY OH MY OH MY OH MY, YUMMY YUMMY!!! I had no idea whatsoever to expect from what looked like the standard ice cream parlor but was called Icicles. What on earth is this place all about. This place is all about SUPERBLY DELICIOUS ice cream made in a unique way I've never seen. Here is how it works. Go inside, you can pick plan vanilla or you can pick from a whole host of concoctions. We ordered the Ferrari. First, they put the Nutella, waffle cone pieces and chocolate syrup on this special flat top freezing thing and then they make the ice cream right in front of you. Slowly the ingredients gets mixed with the cream and magically this smooth creamy delicious delightful treat is created. Then they scrape the ice cream mixture with all the toppings off the flat top into seven or eight rolls. It doesn't stop there, we are then escorted to the topping stand and my oh my, more magic. They have all kinds of things to add. We added more chocolate syrup, whipped cream, almonds and popping bobo. I had no idea what a popping bobo was but they let me taste it and blam, I'm hooked. Best treat ever. you must actually go here and try this. you will not regret it. read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

See all

First experience on 4/3/23: Ordered one Strawberry Fantasy and it was yummy! The place was pretty spacious. Wasn't really busy the day I went, but there was only one worker in the front so the wait time for the order took a bit long (45 minutes). Other than that, No hate to Icicles. The rolled ice cream was delicious. read more

Unique and yummy! We had both a dairy version and non-dairy and both were awesome. Not cheap, but worth the splurge. read more

ICICLES - Cereal Killer and Fruit roll up - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

This was amazing ice cream. It was super creamy and flavorful. The consistency of the ice cream perfect. They had a large range of topping to customised the rolled ice cream. There is just something about rolled ice cream that makes it delicious! read more

See all

Great customer service, very helpful staff that are knowledgeable about their menu!! Tastes great and looks even better I couldn't get enough. read more

Great Business! Super family friendly and fast amazing customer service. Came here for the first time yesterday and shortly after arriving it got super packed. There employees were still very quick and did all their work with a smile. Ice cream is delicious to top it all off. It is 8.95 and you get to not only watch it be rolled but pick any toppings of your choosing, all included in the price. read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

Fun rolled ice cream spot! They prepare the ice cream in front of you and then you can add all the (unlimited) toppings you want! We had the strawberry, Mai Thai, and Ferrari. Favorites were the strawberry and Ferrari. I say the best part about this place was how nice everyone was. All super smiley, accommodating, and helpful! They also seem to be on a bunch of delivery services which is a plus. read more

Pretty cool place. It's a little expensive. You pay $8.25 for a cup of ice cream with toppings. They only have one size. My kids loved watching them make the ice cream and loved picking their own toppings. It was pretty busy when we went so they were a little backed up and it took a while to get our stuff. The staff was friendly and they had a pretty good amount of tables inside. read more

See all

I would love to be able to give a positive review here because I was really into the menu options and would have 100% come back to try more. Unfortunately, I spilled the Rise & Shine that I ordered before I even got to the car. When I went back in on the off chance it could get replaced perhaps at a discount, the manager literally said that if I spilled it myself then he can replace it at full price, are you with DoorDash? I totally understand your line of thinking, but now I'm out the door with NOTHING to speak of the quality of my drink. Add the long wait AND subpar customer service? I won't be going back to try the rest of the menu ‍ read more

I have been coming here when it first opened and due to covit and winter months there getting hit really hard and just to come watch them make there delicious treats there the best the owner and his family are so sweet its always clean please come and support a local business keep doing what they do best make the best treats around thx u read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

See all

I been trying to try Icicles forever in San Jose, so when I found out they opened one in Sacramento I bookmarked it right away! Finally tried it tonight and it was one of the best delicious rolled ice cream I had in Sacramento/SJ! The Icicles location in SJ are always busy with super long lines, but I'm glad they expanded to Sacramento. I was surprised to see such a short line when I arrived at this location (the crowd started to come in after we ordered around 9pm). Ordered #10 Wake Me Up (hazelnut coffee) & #4 Bravaocado (fresh avacado). It cost $7.75 each with unlimited toppings. **$1 off if you check in on Facebook!** (I wish they had a offer for Yelp check-in too). Omg the rolled ice cream was super yummy and loved it at first bite! You can actually taste the flavors and doesn't taste artifical/nasty like other locations (Ice Panda, 16 degrees Farenheit, etc). There's a variety of toppings to select from and the fruit toppings tasted fresh too. The workers are super nice! When they are about to make your rolled ice cream they will yell your name, so you can watch them make and video record the process of making the rolled ice cream :) Once they are done making the rolled ice cream you can select all the free toppings and syrup you want! Everything is made super quick and it's always fun to watch your food being created in front of you. Overall, the store is spacious with plenty of seating and tables. There's even water cups available! Ice cream was tasty and I can see why this place is so popular and expanding everywhere! Customer service was excellent. Even one of the staff (I assume he's the manager/owner) walked by to make sure we enjoyed our ice cream and even checked up on the other customers. Definitely one of the best rolled ice cream in town! It's near Arden Mall, so once you're done shopping just drive down the street to enjoy some rolled ice cream! There's many flavors and toppings to chose from and they have pictures to look at! :) Hmm as we were eating our ice cream we checked out the other photos/reviews on Yelp and came upon a stamp card and asked for one, but the person at the register said they were out and to come back tomorrow? Umm tomorrow I'm busy and don't have the time to come all the way back for a stamp card with two stamps. They need to stock up on stamp cards or have another stamp card system. Now I don't have 2 stamps :( Also, they have Happy Hour Monday - Thursday from 3-7pm for $6! They offer free rolled ice cream if you come in on your birthday (too bad I came in 4 days early). read more

See all

Really nice staff & good ice cream!! They also have non dairy options that look the same but taste like smoothies which is really original. read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

See all

We needed to get out of the house for a little bit and what better way than to head over to an ice cream shop. We've heard great reviews about this place so we wanted to give it a try. Be forewarned, there are no tables and chairs outside for you to hang out and enjoy your ice cream. We hung out outside the shop and stood as we ate our ice cream. Flavors we ordered: Nutella and chill with whipped cream topping, Mint Oreo Blast, Time for Reeces and All Fudged up. Nutella and chill with the whipped cream topping had the right blend of nutella and banana with graham crackers mixed in and topped with whipped cream. The ice cream wasn't sweet at all which is a nice surprise since it did have nutella in it. Mint oreo blast is basically cookies and cream but with mint oreos mixed in. It has a custard base but you can't even taste it. It just tastes like a mint cookies and cream ice cream. The Time for Reeces is peanut buttery like a Reeces which is good if you like reeces in general. It was smooth and not sweet which is good in an ice cream that mimics the chocolate candy treat. And, last but not least, All Fudged up...I really like the name. hahaha. If you are a chocolate and a caramel lover, this one is a good choice for you. It has caramel, chocolate and brownie. It's all nicely blended together for this not so sweet treat. Everything was delicious and creamy and rolled into nice rolls that fit perfectly into our cups. My 7 year old enjoyed watching, from afar, the person making our treats. We would definitely come back again to try their other flavors. So many options. And, if you don't like what you ordered, tell them right away and they'll remake something else. Don't take advantage of them though. This is a nice gesture. read more

Walked into this ice cream parlor at 8 o'clock at night, with no patrons inside. No big deal let's see what the menu has to offer? Before I could order I was told to put on a mask even though the California mandate says that as of February 15 masks are not required for vaccinated people. I respect that it is a private business and that is their rule, so I asked them if they had a mask that I can wear. They told me no they do not, so I ended up leaving with no dessert. I don't know if their ice cream is trash, but their customer service certainly is. CDC says that if you are social distancing, and you're not in a common area for more than 15 minutes, and you're vaccinated, the chance of spreading this glorified cold is slim to none. Oh well. Make ice cream great again. read more

I love this delicious dessert franchise I have had it in multiple locations and all have been absolutely delicious. I come here ready for delicious ice cream and good entertainment, though sometimes it's takes some time it does matter because they make it up with some awesome rolling (they roll the ice cream it's awesome to watch). This is some of the best ice cream I've ever had, stop by today at one of the many locations and get not only great ice cream but a great time. read more

ICICLES - It's A Rasp and Butterface with yummy toppings - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

If you ask me the ice cream was subpar more so the service was horrible. Staff was very rude and couldn't even find anybody they smelled like they were doing drugs. Not insinuating anything but I could hear dogs whining in the back as if they were being harmed. I will not return to this place read more

This place is soooooo "COOL" Atmosphere - Simplicity at its best I'd say when visiting this quaint little roll up ice cream spot. They have lots of space, but limited seating for guests. Just the normal amount of tables, a toppings bar, and the elongated ordering area where you choose the type of ice cream you want and watch as they make it in front of you. Food - The number one thing I like about this place is the variety in flavors. You can't tell, but we got the cereal killer with Cinnamon Toast Crunch (pictures) and it was BOMB.com! Especially with all the toppings we got to add on it. The regular size was also enough for two people to share making it the perfect end-of-date dessert. Can't wait to go back and try the other flavors. Service - In our case, the person who took our order was also the one who rolled up our ice cream and put on the toppings. Didn't catch his name, but he did a fantastic job with making the ice cream itself and trying to fit all the toppings we wanted in a neat,organized way. He even checked up on us as we were sitting down to make sure we were satisfied with what we ordered. I was skeptical at first about this place, but have now become a fan! ‍ read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

Unlimited toppings over quality rolled ice cream, I think I've found my new ice cream place!! Everything about my trip here was spot on. You choose your flavor of ice cream from a menu to your left when you walk in and from there you can watch an employee roll the ice cream in front of you and then you tell them what toppings you'd like. The toppings are quality ingredients as well, from the marshmallows that they roast right in front of you to the lychee jelly or assortment of fruit. I came here last night for the first time and was impressed by the flavor of my Gotcha Matcha, it was creamy and went well with the brownie bits, chocolate syrup, mochi and mint Oreo toppings i chose. The workers here are also a reason to come back. Everyone was friendly, greeted us right away, and the employee who helped me even stopped by our table later to ask how we liked our ice cream. With a set price of $7.75, you get unlimited toppings and if you sit down and decide you'd like some blackberries slathered on top of your beautiful creation, you're encouraged to come up and let an employee know- they'll take care of it for you. I was in sweet, matcha dessert bliss. The shop was spacious and clean and a bonus is a $1 off promotion if you check-in on Yelp when you order. This place is just down the street from me so I can say for sure there are more Icicles in my future. read more

ICICLES - Rolling ice cream - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

See all

Won't order from here again. Ordered through DoorDash and none of my orders had toppings. Just plain. How did they put them in the bag and not notice?? I ordered cocos n' nana and the Nutella and chill. read more

ICICLES - Plain - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

A fun place to go for an ice cream treat. Extensive menu of rolled ice cream, shakes, teas, and toppings. Then we got to watch them make the rolls! So yummy. Masks are required when not eating. They do have indoor dining. All forms of payment are taken but prefer cards/tap to pay. read more

See all

Raspberry, nice variety of toppings with fruit and as many as you'd like. Points down for price though, 7.75 a cup. It's just ice cream, so cost is in the production and experience. It's fun to watch the rolls take shape but not worth it imo. Raspberry was good overall and like the toppings like popping boba and blackberries. Plan out how toppings will look over the rolled ice cream though--don't cover up the art. Nice open restaurant and nice interior design read more

10/10!!! I went in for the first time today and I will def be coming back. They offer a stamp card where you receive your 6th one free. They also handed me a $2 off coupon. I haven't seen a dairy free option for rolled ice cream until now. All ice creams are around $7 with an unlimited amount of toppings. Great service and I loved the workers! read more

See all

The employees here are so friendly! The ice cream is incredible! You have to try this place! It's really cool how they make the ice cream (see my video and pictures). We went when it wasn't super crowded, so it was nice to have the time to watch them and add our toppings. The toppings are included with the price and it's unlimited. I got the Rock N Roll and added a toasted marshmallow, chocolate chips, and granola to make it like a s'mores and it was delicious! My husbanded had the Mint Oreo and added a toasted marshmallow and brownie bites (later he got Captain Crunch and mini M&Ms. I definitely will come back and try more! One guy recommended the Bravacado - he says they use real avocados!! I definitely want to try that next time! There's four tables inside to sit and some seating outside. The parking lot fills up quickly, so drive around a few times to find a spot. Busy or not, you've got to try this place. read more

ICICLES - A Rock N Roll - almonds, chocolate, marshmallows - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

See all

I've always wanted to got o Icicles in San Jose or Cupertino because my sister lives there, but I never had the chance. I coincidentally passed by here after eating pho in the plaza next door and just had to try it. I'm so glad I did. Parking is easy to find because it's located in a private lot. The store itself is on the large side considering it's a dessert place. It's pretty clean and there's plenty of tables, so you'll find a spot to chill and talk with a friend. I've tried the Mai Thai and the cookies n cream rolled ice cream specials. They're both delicious and dense. I couldn't stop eating. They also have a happy hour, which makes the ice creams $6. There's also unlimited toppings in the corner after they make your ice cream. I highly recommend the mochi toppings!!! The staff is nice and friendly, and they will call out your name when they start making your ice cream. Def will come back esp because it's conveniently near Arden Mall. And don't forget your stamp card! read more

ICICLES - Mai Thai with mochi - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

First time here, this place is a hidden gem! you want to satisfy your sweet tooth craving this is the place for sure. Reasonablly priced and all of the toppings you could think of for just one cost. Cashier was knowledgable, kind and patient. Totally satisfied customer and I will return. Thumbs up. read more