Extremely Disappointing Experience - Misleading, Poor Service, Not Worth the Price
My stay at the IHG Iberostar Berkeley Wave Star Hotel was deeply disappointing from start to finish and nowhere near the standard I expect from an IHG-affiliated property.
The hotel is misleadingly marketed as a premium experience, but the reality is far from it. Service was disorganized and unresponsive, and when issues were raised, staff showed little urgency or accountability in resolving them. Communication was poor, and follow-through was essentially nonexistent.
For the price point, the value simply is not there. The overall experience felt chaotic and underwhelming, lacking the professionalism, hospitality, and guest care that IHG brands typically represent. Instead of feeling welcomed or supported as a guest, I felt dismissed and frustrated.
This was one of the worst hotel experiences I've had in recent years, and I would strongly caution travelers against booking this property--especially those who expect consistency, transparency, and service aligned with IHG standards.
There are far better options available nearby. I will not be returning. read more