Dr. Cook and his team have completely transformed my orthodontic experience. As someone who was…read moreinitially anxious about getting braces, I couldn't be more grateful to have found such an exceptional practice. From the moment you walk into the office, you know you're in good hands. The reception area is immaculate, equipped with comfortable seating Dr. Cook's expertise truly sets him apart. He takes the time to explain every step of the treatment process using clear, understandable language and digital imaging technology that helps you visualize the end results. What impressed me most is his attention to detail - he created a customized treatment plan that considered not just my dental alignment, but also my facial structure and long-term oral health. The staff deserves special recognition. Each team member, from the dental assistants to the billing coordinator, demonstrates remarkable professionalism and genuine care for patients. The dental assistants are particularly skilled, making adjustments with a gentle touch that minimizes discomfort. The office is equipped with the latest orthodontic technology, including digital X-rays and 3D scanning, eliminating the need for those uncomfortable traditional molds. Their sterilization protocols are impeccable, and they've implemented excellent safety measures throughout the practice. my smile is on its way to being completely transformed, and the improvement in my confidence is remarkable. Dr. Cook's perfectionism ensured that every tooth is perfectly aligned, and his attention to my bite functionality means I'm not just going to look better, but my dental health has improved significantly. I highly recommend Dr. Cook to anyone seeking orthodontic treatment. Whether you're considering traditional braces, clear aligners, or other orthodontic solutions, you'll be in excellent hands with this practice. Five stars doesn't seem enough to rate this exceptional orthodontic experience.

I've been going to Dr. Cook since 1991- I had a MASSIVE overbite, and impacted eye tooth and four…read moreimpacted wisdom teeth. I was an orthodontists dream- my mouth is probably worth upwards of $20,000 at this point for braces and surgeries combined. In '91Dr. Cook had a small practice with four chairs and one or two hygienist assistants but came highly recommended in the neighborhood. Now, almost twenty years later, the office has expanded to eight regular appointment chairs, he's brought in another Doctor and two or three main assistants (I know Laura is one- she's been there at LEAST as long as I have) as well as about ten other assistants. There are two things I can mention about Dr. Cook (fondly, of course) First, he calls everyone "Dear" (he's become known as Dr. Dear in my family). More importantly, however, patients will quickly discover the pride he takes in his work- I recently went back after a seven year hiatus because my permanent lower retainer was causing me gum problems and instead of removing it like I wanted, he encouraged me to do it the right way, preserve the work he did ten years back and got me three sets of invisalign retainers (only charging me for the lab fees) to move those suckers back into place, removed the retainer and put a new model in. He's just good- and takes pride in his work. I was reading one of the articles from Best of Philly hanging in his office (he's been named best ortho for countless years) and this year I noticed he'll turn 60- so I'm curious what his plans for retirement are. I hope that after many years of bring the right people in to work with him the practice will move on in the spirit of his work (especially since my kids will more than likely inherit the snaggle teeth that both me and my husband seem to have...)!

At our last appointment my daughter said she was sitting there for a long time by herself and kids…read morearound her were being seen. The staff was yelling to each other "Who has chair 1?" while she waited and waited. They told us that day that we need to see an orthodontist, but we have been seeing one for years, and why didn't they know that? I tried to call today to reschedule an appointment and they can't find my daughters account. Their call center is horrible; always has been, but today is the final straw. We need a new dentist ASAP.

This used to be a good place. My daughter went for a cavity filling and she said she felt like they…read moreweren't listening to her. The dentists told me there was only one cavity to fill. But she was complaining. So I took her to my dentist...3 cavities and one tooth in the back is completely dead!!!!!!! Root canal on a teenager that was going regularly to this dentist. How do you miss this!! Major god damn fail!!! And the office billed my insurance incorrectly twice!! I ended up paying the bill to make them go away. F- them!! Beware parents!

Amazing care and outstanding customer service. The attention given by the staff is wonderful.read more

I didn't realize how terrible my previous 5 dentists were until I went here!…read more Had to get three crowns today, and this was the first dentist where I didn't feel like crying when getting the novocaine needle. The doc did a little massage or vibration movement as he gave the needle which I assume helped disperse the liquid better and distracted me from the localized area of injection. So cool! I can tell by this he keeps up with modern dentistry practices, which I really appreciate. He's also kind, meticulous and swift, and him and the staff keep you informed throughout the procedure which I appreciate. Happy to have found a new dentist!

My son's braces for his teeth was an awesome experience. A special THANK YOU to Hailey always…read morekeeping his braces nice, neat looking, cool and colorful. She was very encouraging, supportive and pleasant for close 2 years. His teeth are straight which brings out his handsome smile. Thank you Dr Ian Thomas and the office staff.

I went in to have a consultation for my son. At the visit they did explain to me, my insurance may…read morenot cover the work because of his age. They sent me an estimate in case it doesn't so I can pay out of pocket. They told me they'll get back to me and let me know if he's covered. No one has called or emailed me back. I've called several times only to be bounced around or told they'll get back to me. It's been months. Very unprofessional, made me feel unwelcome and will be taking my business elsewhere.

Had an great experience felt like family and I will miss coming to my monthly appointments. Special…read morethanks to Dr Christie, Dr Drane, Tracey, Rachel, Kristen, Cheryl, Michele whom all has gotten to know me very well over the last 2 1/2 years. The office is very inviting always greeted with smiles definitely the best in delco thanks again

From the owner: Orthodontist group practice in Media PAread more

Wish I could give no stars. They don't deserve any! Awful personality and unorganized! Warning:…read moreDon't ever correct the arrogant doctors working there no matter how small the problem is or else they'll purposely give you trouble should you need the right paperwork's. Honestly at this point I suggest y'all go somewhere else. Shocker, they don't care!!!

Took time off from work in order to have a new pt appt at Advanced Family Dentistry. Met directly…read moreby the dentist and hygienist who were friendly and quickly took several X-rays as a baseline. Dentist said that I needed to get my old fillings replaced as they were "leaking" and could be further damage. I had a dentist verbalize this to me previously as something that may come up in the future so I wasn't too alarmed. "We aren't doing anything today, we will schedule you for two appointments in the future where we can replace these old ones and we will clean your teeth then". I felt a little surprised and suddenly rushed and wish I had said something then, but didn't. It didn't feel right. What I find disappointing in hindsight is that my X-ray results were never reviewed with me, that absolutely nothing was done the first appointment even though I had taken time off to be there and the expectation that I will take even more time off for these services. If nothing else I felt like my time was not respected; the time I had to take off from work, to get there, and then schedule additional appointments. If this is how they run things then it should be clarified that the first appointment is a "CONSULTATION" and that it is likely that no work will take place. I suspect they make a little extra by breaking up the visits this way and that may be the motivation behind it or the doctor was running behind and punted.

If I could have given 0 stars for Dr. Freilich I would have. His trying to cover up his mistakes…read morewith my teeth is absurd. For example, his suggestion as to how to correct a tooth issue was to cut the molar down to the gums and eventually the gum would cover the roots. Another time he said to make the gum bleed when I brushed my teeth and yet another time he took a new toothbrush out of packaging and brushed upright on the gum which I now have an infection from that is to just give a few examples. My issues since going to him is now going to cost me several of thousands of dollars.

I had a dental emergency and went to another dentist who reccommended an extensive and expensive…read moretreatment plan. I went to Dr. Freilich for a second opnion. He felt the treatment plan was excessive and corrected the problem iin one visit. I have not had a problem since. The office was spotless and the staff was courteous and efficient. Dr. Freilich was personable and gentle and put me entirely at ease. This will be my dental office of choice from now on. Thank you so much, Dr. Freilich and your wonderful staff!

Taking my child to this clinic was a horrible decision. In 2025, my son and I, visit for anual…read morecheck up and ending geting too many treatment we didn't needed. The dentist also, told us that my son needed a rooth canal in one of his theet, and gave us a treatment plan for a ceramic crown that was meant to be placed after the root canal gets done. After the visit, they demand me to pay half of the ceramic crown that wasn't even started! I told them I can't pay that money af we didn't get the crown done. They insist that we needed to pay half of the money that day as the thoot was cleaned and they had placed a cap which really, came off the same day. I ended paying a lot mof money out o my pocket wich made me very upset. This year, my son got his rooth canal and the ceramic crown in another place, however, Media Dental is insisting in billing me foor the ceramic crown and also, submitting a claim to my insurance. I tried to speak wiht the supervisor but, never call me back, I sent them a letter through a lawyer but they ignore it. I am preparing a formal complain for charging for a treatment they haven't done, and for all the stress they has caused me due to the harrasment they are doing, sending constant threats to put me in collection agency.

Wanted to say I was recently in this office and the staff was fantastic. From the greeting at the…read moredoor by Mackenzie and the service I received from Dr Tran everything was fabulous. The whole front desk staff was extremely friendly. I would highly recommend Media Dental associates.

Our experience through the years has been exceptional. Efficient and always available when…read moresomething comes up. They go the extra mile and are able to accommodate and handle any situation. So happy we chose Carpinello Orthodontics.

Wouldn't recommend. They have 3 offices and none are open on Friday. It's next to impossible to…read moremake appts. Forget about it if you have to reschedule. When I started I assumed I would go to the office that is close to my house but I frequently get asked to take my kid to Drexel hill in the middle of a school day.

Been going there for years .The quality of care has changed to being excellent to poor.read more

I have been going to this practice for over 40 years, starting with Dr. Koussis, and my husband…read morestarted when he was a teenager. But we are regretfully leaving the practice. We do not have insurance, and my husband was recently charged $3,400 for 2 root canals which took a total of 1 hour to complete. How can that possibly be a reasonable charge? I feel betrayed and very angry about this experience. Shame on you.