The dispatcher and driver from TKL were both friendly and easy to work with. They came when the…read moresaid they would and charged what they said they would. They also had a flat-bed truck, as promised, and they knew how to use it. If I need towing again I'll call them again directly.

From the owner: We're a locally owned and operated company. We offer local towing, long distance towing, best…read morepricing on tows in town, I also offer military a discount as well. We do offer flat bed service as well. We offer emergency services for your convenience. Life can be hectic when you need a tow, we're here to alleviate that pressure. Give us a call to see how can help you!

Right from the beginning I was impressed with their customer service. Randy picked us…read moreup at church and right from the start he made us and the kids feel important and special. We did the Holiday Lights down at the Virginia Beach. Nelly & Laura

I am writing to formally complain about the unsatisfactory and unprofessional service I received…read morefrom your company, Horseless Carriage Limousine, on Thursday, July 23, 2026. My wife and I returned to Norfolk that morning after a five‑day Carnival cruise. It was raining heavily when we disembarked. Your driver, Richard Oden, informed us beforehand that he would meet us across the street from the Carnival cruise terminal, and he was indeed parked there when we arrived. However, he remained parked across a four‑lane road in severe rain rather than pulling up to the designated drop‑off/pick‑up area where he originally dropped us off at the start of our trip. I walked toward him and signaled for him to come over, but he did not move the vehicle. I also attempted to call the company to notify him that we were ready for pickup, but no one answered the phone. As a result, my wife and I were forced to walk across the street in the pouring rain, carrying multiple pieces of luggage while navigating morning traffic. The driver did not exit the vehicle to assist us until we reached the car, and even then, he only opened the trunk. He provided no help with our luggage and offered no assistance until after we were already soaked. He did give us a small towel once we were inside the vehicle, but by that point the damage was done. This experience was extremely disappointing and far below the level of professionalism your company claims to provide. Based on this incident, I will not be using Horseless Carriage Limousine again. Additionally, companies such as Uber offer the same trip at a significantly lower cost and with far better service. I expect acknowledgment of this complaint and an explanation for the unacceptable conduct displayed by your driver.

I was charged for an airport run on 3/31/23. I was charged…read moreagain for the same trip on 4/6/23. I called, sent copies of the receipts and was told it would be 7-9 days before the reversal appeared on my account. That time has passed and they will not respond to emails or phone calls. Do not use this service.

They could honor their reservations! I almost missed my early morning flight when their driver was…read more20 minutes late! THEN they charged my card AND convinced my credit card company that the charge was valid because I didn't follow their cancellation procedure. I WAS LATE FOR A PLANE! I didn't have time to cancel a ride I never got!

Prices out of sight They seem to only want groups and lengthy trips Not willing to accept…read moreshort runs -- quite costly

From the owner: Reliable Rides is a locally owned passenger transportation service offering for hire rides to…read moreAirports, Airbnb guests, Wine & Brewery Tours and to/from shuttle, Medical appointments and General Transportation serving Charlottesville, Va and surrounding counties. We are Trustworthy, Professional and Affordable and fun!